The comfort was excellent
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that.
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
The staff was extremely nice and professional.They did excellent job!
As always, Delta never fails to deliver! Let’s keep climbing!
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
I like that I got to my destination safely.
Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat.
Pros: "Crew was super friendly and cool!"
Cons: "Delightful experience except at SFO checkin."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "More print media to read on"
Pros: "Friendly and cheerful!"
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Pros: "Very friendly crew - clear communication & updates regarding delays."
Cons: "No tv, which is okay, but if you offer wifi to watch movies/shows on your phone, really need outlets to charge the phone! Or at least a few radio station to plug headphones into."
My reservation is GWUSIC and I was not able to fly on Jan 10th. I was not able to change my ticket online nor cancel it, the website would redirect me to a "not found" page after I select the filght I wanted. I tried to reach your costumer services for a week before my flight via emails and phone calls, spend way more than 10hrs on hold without any result. I booked via Westjet directly to be sure I would not get this kind of issue, was a mistake apparently. I finally got a hold of someone on Jan 9th after many attempts, no apologies from the costumer service nor consideration, the ticket I needed to fly on Jan 15th went from 160CAD to 670CAD that night and I was told I should pay the difference more than 500CAD. I was also told I should have by the ticket on Jan 15th when I saw it despite I could not cancel mine online... I now have to fly the 16th and not the 15th, which adds hotel fees and 1 days of travelling plus the risk of not being able to go home to Calgary because of COVID restrictions that may occur in between. I find disrespectful and unconsiderate the way I was treated despite I tried all what I could to reach you out in due time to fly the 15th. I did my share as a client and tried reach out way ahead of time when prices where reasonable, I received no call back nor emails though I provided everytime my email, even tried different one, and no emails in the spam, just a malfunctioning webpage apparently. I have proof of all that, screenshot and video if you need to help you improve the service. Truly disappointed in your costumer service who did not consider the situation, did not offer to cover the change fees despite it was because of Westjet malfunctioning services that I could not do my change on time! I could understand the stress and wait time due to the pandemic situation, but not at all cost, this is not good practice from such an initial good company.
Cons: "Waited in the main terminal almost two hours before the check in desks were open."
Cons: "Some sort of entertainment. More comfortable seats."
Pros: "Fast flight"
Cons: "Chair didn’t recline"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Great and responsive crew, still-amusing WestJet wit. Very organized!"
Cons: "Some older (like 1940s-1950s) movies for in-flight entertainment would have been great."
Pros: "Crew was funny and friendly and efficient"
Cons: "I dunno if it's something WestJet rules dictate for landing, but EVERY WestJet flight I've been on, the landing into YXJ is short and very hard!! I'm NOT at all an AC fan, but AC, CMA all land longer and MUCH smoother...in all weather conditions"
Cons: "Monitor did not have sound Plug in bad."
Cons: "Poor service before boarding."
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Cons: "They should let everyone get to their seats and then deal with storing overhead baggage . Really annoying standing in the aisle waiting forever to get to your seat while people are trying to cram their carry ons into the overhead compartments .. or load the back of the plane first"
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "Smooth ride all the way and picked up time with each flight."
Pros: "Always friendly and helpful!"
Cons: "I was unable to change my flight more than 24 hours before flight without paying $330 extra even though I had insurance.I was told by west jet that I would have to claim the flight change later and see what amount the insurance company would reimburse me for. Not happy at all. I ended up with a layover in Calgary instead of a direct flight to Edmonton. I think that I should have been reimbursed on the phone and applicable price adjustments should have been offered to me at the time if the phone. I give Westjets service a 0 out 10 for handling this situation."
Cons: "Five hour flight delay due to a flight attendant not showing up on time, not taken care of in any way"
Pros: "West jet people cope with constant delays and breakdowns with calmness and desire to help the passengers. My flight was fine, no problems. I trust that any problems that come up can be resolved."
Cons: "I know that snacks are not a major factor on a flight but when there is the exact same choice of Lotus cookies and pretzels on every single flight it is really boring. By the end of three flights over a long day, it’s pretty awful."
Pros: "West jet people are always so nice. The service is great. Our plane had no TVs which was a bit disappointing and my cup of coffee and pretzels were underwhelming, but then the price is good."
Cons: "There is little to not like. Would I like a bit more leg room? Yes!"
Cons: "There was not much food to offer when they came to us."
Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."
Pros: "Crew was lovely. Super funny and cool"
Cons: "No onboard movies etc. But it is a smaller plane so I guess it makes sense"
Pros: "Honesty when informing us on our flight delay."
Pros: "All staff were amazing"
Cons: "The Toronto airport has to be on of the most unorganized and disfunctional airport in the world. I have never seen any airport as poorly designed as this one. I would suggest that any traveller try to avoid this airport because I have never had a good experience at this airport."
Pros: "Crew was very nice"
Cons: "Baggage got lost"
Pros: "I like that there is a route from northern Vancouver Island to northern Alberta."
Cons: "There was nothing I disliked.................................."
Pros: "The pilot was awesome and the crew."
Pros: "Staff was wonderful, very welcoming, and cheap air service!!"
Cons: "ran out of food only had 10 tablets to offer customers on a packed plane"
Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"
Pros: "The flight / staff all went as it should. The transfer of information from kayak to WestJet was seamless."
Pros: "I was a pleasant trip overall, no delays, everything went fine. I still would prefer built in screens but I watched a movie on my iPhone and it was ok."
Cons: "When we were boarding, I was supposed to give my little case for check in. I had gone through many hoops to make the carry on happen ( all cosmetics in little containers, restricted space overall) and then, just because I was in Zone three and all the spaces were taken, I had to hand in my suitcase. Suggestion: could the above space be reserved for the passengers who sit right underneath?"
Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."
Cons: "Delayed in taking off and inaccurate information provided about the landing of the flight."
Pros: "Very efficient boarding process and friendly crew members."
Cons: "Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV"
Pros: "Basics of chips or pretzels as one food offering"
Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Pros: "It was quick and efficient"
Pros: "Fast efficient service for check in with bags"
Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."
Pros: "The food was excellent, jet airways was Rocking. Airfrance had excellent service."
Cons: "My SAS flight (which was operated by Air Canada) was delayed by more than 2 hours. A friend who was a fellow passenger was charged for 1 piece of baggage. She should have gotten a break from the baggage fee because of the delayed departure. That's another thing. Why is it that some passengers (like my friends and I) didn't have to pay for our checked baggage, but some passengers (like my other friend) had to fork out a fee for her checked baggage? While we were waiting for our trash (after our meals) to be picked up by a lady crew member, she took so long chatting with a couple of passengers that we had to wait a few minutes before she can get our trash. By then I was dying to get to the bathroom and nearly had an accident as a result. In the future, I'll try to avoid flying with any SAS flight (operated by Air Canada) if I can help it."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Cons: "Plane delayed for 1 hour...lots of kids, very crowd"
Pros: "The empty seat beside me"
Cons: "Poor connections for movies and wifi- broken"
Cons: "Movie options were extremely limited"
Pros: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Cons: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Cons: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pros: "Staff were friendly and accommodating"
Cons: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Pros: "Affordable and timely."
Cons: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Pros: "Leg room seemed fine and at least we got food."
Pros: "Crew responsive to service requests. Was able to select an exit row seat upon checkin online. Enough room for carry-on luggage to be stowed Check in helped us get to flight on time despite many customers."
Cons: "Limited selection of on-board food (Many items in the menu were not available)"
Pros: "The cree"
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pros: "Staff was great."
Cons: "I avoid rouge at all costs and recommend others to avoid it too. I hate the lack of screens and zero complimentary food. A pretzel would impress me but I relate air canada rouge to delta or united and always have weak experiences compared to other aircrafts."
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Cons: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Pros: "I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight."
Cons: "Nothing at all."
Pros: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Cons: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Cons: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Pros: "Flight attendants friendly and helpful."
Cons: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
Cons: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Pros: "Crew was helpful"
Cons: "Didn't like the delay Had to check carry on"
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "The crew was very accommodating of the negative situation my boyfriend was in. He was suffering from food poisoning from the previous flight and was unable to hold it in before the plane took off. They were very gracious with making sure that he had sufficient vomit bags and after the fasten seat belt light turned off, they allowed him to move seats in order to sit closer to the bathrooms. While this was a very difficult journey for him, the crew made it slightly more bearable."
Pros: "Price was good and flights arrived timely"
Cons: "It's a typical new aircraft that is crowded when full"
Cons: "not even peanuts included on a 6h flight is remarkable"
Pros: "That there were no delays."
Pros: "In seat entertainment console with recent movies. Only food for purchase."
Pros: "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Cons: "Terrible attitude to a customer (not me). I asked for a US custom form and it took them an hour and two people to do that."
Cons: "Got delayed for almost 2 hours. Unacceptable"
Cons: "the drip drip long delay. could have stayed in the main terminal If the delay was announced immediately."
Pros: "Some crew members were nice."
Cons: "Misinformation on baggage allowance for Tango flights."
Cons: "Because they had horrible service"
Cons: "The plane was filthy. The leg room seemed smaller than usual. The crew wasn't very friendly."
Pros: "The entertainment was great though the sound quality was lacking. The movies with subtitles were better."
Cons: "The did was pretty dire. Cup of noodles was not a good lunch at all and they ran out of the breakfast and lunch options."
Pros: "Flight attendants were great, very nice, professional, accommodating. I woke up in the middle of the night and they politely gave me a glass of water, good food and drink service. I was so tired, I chose not to eat the dinner, so I can't speak to that, but the breakfast was juice, coffee and a slice of banana bread which was very good. Pilot was great, easy flight, easy landing. No complaints!"
Pros: "Amenable and friendly staff."
Cons: "Getting there really early and being in a late boarding zone."
Pros: "Service, Food"
Cons: "Lack of entertainment console(having to pay for ipad) ,small and tight seating for long flight."
Pros: "The movie selection...and that is about it really..."
Cons: "The fact that they tried bumping me from my flight without giving a reason. My connector flight (also an Air Canada flight) was delayed so much in Detroit that we got to Toronto with just enough time to board and deal with the bumping issue. Also, my luggage was already on the plane to head to London which noone was worried about if they wouldn't have been able to get me a seat. There was little communication between staff members and nobody seemed bothered by this especially with a late arriving plane that they should have known about and had a way to deal with this issue. The crew on the plan keep bumping into me even though I wasn't in the aisle and never apologized. Totally would give a zero or 1 star (at best if it would let me). Totally will not recommend to anyone and will try to not fly with them again if possible."
Pros: "On time. Very friendly crew."
Cons: "I'm 6'3" and I was quote cramped. Smaller people it won't matter as much."