Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.
Our AC flight was canceled not once but twice on the same day to Quebec City at Toronto Pearson Airport. 2;30 AC and 9;40PM AC flight. After having our 2:35 flight canceled, we were bumped the second time because of large student groups visiting Quebec City. We were sent to Montreal on an 11:30 flight which landed close to 12:45AM. We were given a hotel room at the Marriot Hotel next to the airport. We had less than 4 hours sleep before we being taken to the airport for our 7AM flight to Quebec City. We didn't have much time to use our vouchers given for breakfast once we had cleared customs for the 2nd time since leaving Toronto Pearson Airport. We missed a full evening in Quebec City and lost our hotel room for the night. We were exhausted the next day and missed an excursion we had planned. My wife and I are both seniors in our seventies, and we weren't happy to be treated in this manner. Air Canada could have used a larger plane to accommodate us and the other ten or so people that were bumped from their flight to Quebec City in order to accommodate student groups. We will endeavor never to fly Air Canada again in future and we will not recommend flying with this airline to our friends and families.
Better to not serve food if those are the options
It was a good experience flying Air Canada for the first time
They did not let us board because one member needed a transit visa, which was not evident at the time of ticket purchase.
I was charge a baggage checking fee $68!! I volunteered to check my duffle bag which usually goes under my seat!
Boarding - 3 of 4 flights were delayed and the gate staff did an ok job of managing the lines for boarding. Lots of standing around in line - more than typical. Crew - accommodating. If you are looking for warmth, you will not experience it with AC. But I appreciate their hard work and relative efficiency on 8+ hour flights. Comfort - My first 2 flights were cancelled the morning I was due to depart. AC rescheduled me on 2 new flights that created only minimal disruption and change to my itinerary (a longer layover, several hours difference in arrival time) and provided a 15 dollar food voucher for the layover restaurant which was the equivalent of a measly sandwich. My seats were changed which is a huge issue for my physical size as I require additional legroom for medical reasons, and I was put in a very uncomfortable seat without the option for seat selection. The bathrooms were incredibly dirty and foul smelling to the point of being nauseating and I was next to it during my longest of 4 flights. Entertainment - I always travel with downloaded entertainment on my own devices and a power bank, and am glad I did! The entertainment was completely non functioning for my 8+ hour flight home. We were provided a 15% or 50 dollar voucher on a future flight by way of compensation. Food - always just poor to mid. I also travel with my own food when possible as in flight meals and snacks taste strongly of packaging. Overall, this was a poor to mid experience, and I am resigned to the fact that airlines are never going to improve.
I did not like anything because the flight was cancelled yesterday and I did not get to arrive on time in Toronto as I was rebooked with another airline. This caused me to be really stressed out as I am an individual with back injury and to be forced to stay longer in an airport to accommodate a change of airline and the transfers associated with it Due to this I am probably not going to book through your website to eliminate this potentially chaos in the future
shittiest airline in the hemisphere. To improve - start thinking you're flying people, not cattle
Easy boarding, inflight refreshments came on time and comfortable seat
On-time arrivals and departures. Crew helpful and friendly. Yet everything costs extra: seat selection, food, even airphones!
Pleasant, attentive flight attendants, but they’ve got to upgrade their seats to be a true “business class” carrier.
Was a bit surprised that Icelandair flies a domestically configured 757s on long-haul flights to Iceland (no lie-flat seats in business class).
The Icelandair crew was so kind!!! Thank you for making my first trip to Paris a great one!
I am not going to fillo this out for each leg of my trip. My first review holds for the experience
I had no idea that my ticket only paid for my right to get on the plane. They charged me $130 for my carry-on bag because it was 1 inch too big she claimed but it wasn’t! Then they wanted another fee for everything. I had no idea that Icelandair had changed to such a bargain basement airline. I was very disappointed.
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
Waiting area on top of stairs before Boarding the bus wasn’t great. Took a long time to load the bus to gate.
Nice, quick flight. There were lots of empty seats so they told me I could sit next to the emergency exit where I would have more legroom.
Fortunately the departure was delayed as I had a tight connection and the incoming flight was delayed. The departure delay helped me to make my connection. Thankfully, my luggage also could be transferred in the same time. The aircraft had to be changed and the power outlet in my seat didn’t work. Again luckily as the flight was not full, I could move to a different seat where the power outlet was working.
Never made it to Lufthansa because of Air Canadas negligence.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
No food, no entertainment, but that's normal for short-haul flight.
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Good, however, I wish that the airlines would have delivered my delayed carry-on bag (checked in at boarding gate) to my hotel. I understand that various countries do have restrictions on such services.
Everything was great…Flight Attendants were specially friendly and helpful.
I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.
The boarding process is a nightmare. They put you on a bus for 30 minutes with no air flow. The process was extremely slow and we were behind schedule so they auto rebooked us on a flight for our layover. The new flight was 4 hours later in the day, we landed an hour and 45 minutes before our layover flight so this was completely unnecessary. When I called to get us back on the original flight the support staff was useless
It’s a budget-friendly airline, so expect smaller meal and snack portions and no free alcohol to drink on international flights. Airline food is never exciting in economy class, so I always plan on taking my own food and snacks- and I don’t consume alcohol, so no complaints from me! Flight attendants were friendly, attentive, and helpful. The airplane was newer with USB a+c charging ports, massive infotainment screens, and a lot of entertainment media to choose from. The airplane seats are less padded than other airlines I’ve been to, but the benefit is that there was more legroom because of the thinner seat profiles. Honestly, more legroom gave me more comfort than having more padding on a seat (which just gets flattened over time and repeated use) Overall, I really liked my Condor experiences (4 different planes) from LAX-Frankfurt-Barcelona and back. I would not hesitate to fly with them in the future, if the prices are lower than other companies
They made us walk thru entire Frankfurt Airport, which at this age. With very less time, we had to run. It was unacceptable.
They answer the phone promptly. Crew is friendly and they work efficiently.
I flew premium economy. My only complaint is the size of the bathroom. I am 6’2 I. Tried to rush my teeth in there and ended up getting toothpaste and water in my pants. And the only way to do it was by sitting on the toilet
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
Upgraded to premium economy at the gate. Well worth it!
The flight was canceled and airlines did nothing to accommodate the passengers. After few hours they booked me randomly on a flight that had long layover and didn’t provide any compensation or effort to help. The crew was rude, no representation on the airport. Everything needs to be on call and agents there had no knowledge or control. For everything, they were like we can’t do it and you need to file a claim later. That was not helpful at all and will not make my travel experience any easier. Very disappointed in their service.
Great plane and flight attendants. The person next to me had a DISGUSTING smelling mouth and breath, so that was nasty to deal with the whole flight. Brush your teeth, people! Condor was amazing, though :-)
It would be nice to have a cleaner facility, it was hard to access it. It was always full of people working in that space. The covers and especially the matt of bad quality and old. Many times reused. I would not use it. Food: the bread rolls were old, and food had strange choices. Chicken was terrible.
