My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
I loved the crew's professionalism. The landing was unbelievably smooth, haven't experienced that in years
Their system was slow so it took them well over 4 hours to complete checkin but they kept assuring us that the flight won’t leave without all the passengers as it’s their fault but at the end of 4th hour then tell us that the immigration will close for the night and the last few of us are left stranded behind. The customer service itnay open at night. The airlines does have its own crew at Toronto airport so no one to help us.
Pros: "We got upgraded to business class due to getting bumped from flight."
Cons: "We got bumped from our flight and split up so my wife and child had to go to Rosario on their own, and my other son and I had to take a separate flight via Buenos Aires, causing our prearranged driver to wait for many hours and significant delay and stress. Our short time in Rosario was cut shorter"
Cons: "This doorbell sound was playing on repeat over the loudspeakers constantly for almost the entire second half of the flight. Drove me nuts"
Pros: "I like the 2 2 seating"
Cons: "Having to go to other counter to pay bag fees after check in is annoying. I get that with some fares you have to pay, but so much more efficient to swipe credit card at check in."
Pros: "On time, clean, comfortable seats, free beverages, luggage arrived very quickly. An excellent flight."
Pros: "The aircraft was very clean, well maintained. We were 20 min late in departing because the crew waited for a passenger with disabilities to make it to the plane. That was kind. Some of the lost time was made up and this flight had no connections out of the arrival airport that day, so not a major inconvenience. Short flight, so just drink service, no entertainment. Baggage arrived promptly. All good."
Pros: "When my original flight schedule was interupted by one of the flights delay I was offered a very good alternative in a very kind manner."
Cons: "The newly rescheduled flight had 2 and half hour delay"
Pros: "The boarding process was fast. I appreciate being able to access SkyPriority boarding."
Cons: "I wish my Delta SkyMiles status earned an upgrade to Business/First Class on this SkyMiles partner."
Cons: "Statewide strike prevented me from taking the flight and could not obtain a refund."
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "Nothing."
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "service and punctuality"
Cons: "time management for connecting flights with star alliance partners. I had 1:45 min for a connecting flight to Cancun and because of immigration procedures the baggage claim took 1 hour to give me my luggage, making me miss my connection and having to spend $600 on a crappy hotel in Cancun. Very bad"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Cons: "We waited 30 mins on the tarmac and then another 30 for baggage claim to begin. Very disorganized"
Pros: "Nothing"
Cons: "The plane was destroyed, everything broken and dirty , The most uncomfortable I have ever been on a plane and I was in business class. Pure junk"
Pros: "Service great, the tickets include 2 pieces of luggage. Great food on flight. Seats super spacious and lots of entertainment on flight. Highly recommended"
Cons: "We left half an hour late and they didn’t tell us why even thouywe were on board. But we arrived on time."
Pros: "Last minute cancellation without any reasonable information, no respect for passengers."
Cons: "No very confortable , food was not good, entertainment was ok."
Pros: "Copa Airlines had good food and acceptable leg room, even in economy."
Cons: "We we're rebooked on Copa Airlines from Avianca after a delay and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Do not fly Avianca out of JFK!"
They have more than 4 hours delay, and broken all my bags
It never happened. How could you ask me to write a review of something you are not aware of never happened????
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
I’ve never in my life been on an international flight that didn’t serve at least a free drink, but there should have been a drink and a snack on an international flight. Also this flight had a 2 hour delay, so we didn’t know we would be going so long without any liquids for our baby and young children. The cabin crew was also very rude.
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Pros: "Crew were good"
Cons: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "everything from the boarding and check-in process to in flight comfort."