Daily cleaning, installation of cabin HEPA filters on flights from St. John's to Maryland
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Scores according to KAYAK customer reviews
Pros: "Nice crew, loved the complimentary wine!"
Cons: "Airplane was too warm and made the flight uncomfortable."
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "Friendly crew"
Cons: "All good"
Cons: "I paid almost half as much as I paid for the flight to have a carry on bag. I was not informed about this fer when I was buying the ticket. $48 is an outrageous fee for a carry on bag, I would never have bought this ticket had I known."
Pros: "In one hour flight I did not have any problem with crew."
Cons: "Passangers needs to be allowed carry on laguage. It is very uncomfortable . Parkinbg is big problem in downtown. It is better @ Pearson. These 2 makes my wife thinking to travel from Pearson."
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Pros: "Easy airport"
Cons: "My return flight was delayed by 90 minutes."
Pros: "Nothing particularly good about this airline."
Cons: "Flights are always delayed. You can just look up their average delay and compare it to other airlines. This last time, my flight was 4 hours delayed, which was announced by 30 minutes increments."
Pros: "Seats , hostess good"
Cons: "Delayed by an hour. And no functioning toilet."
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Pros: "There was nothing I did not like about this flight. The crew was great, very friendly and got me to my destination as they said they would. No complaints."
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights."
Cons: "The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights."
Cons: "Flight was delayed by 35 mins"
Pros: "Smaller gate lounge area with lots of private space and complimentary drinks and snack. All Porter employees that I had interaction were professional and attentive to my needs"
Cons: "No suggestion"
Pros: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Cons: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Cons: "flight was delayed 3+ hours"
Pros: "Complimentary refreshment during layover."
Cons: "Flight delayed without informing the estimated time of delay. Confusing boarding time and gate number."
Pros: "There was a 30 min. delay. The waiting area was crowed and the audio system poor. The speaker's speech was so garbled it was hard to decipher what was being said about the delay and boarding. The flight itself was fine with very friendly crew."
Pros: "The staff is very competent. Friendly without overdoing it / being fake. I always fly Porter if I can, especially out of YTZ."
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "The flight was early!"
Cons: "It was uncomfortable because the flight was so long, and I couldn't stretch out very much"
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Cons: "I missed it because porter gave my ticket away when I asked for a refund for my precious flight because their customer service reps do not speak English well."
Pros: "It was an easy flight but the checking in was slow."
Cons: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Cons: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Pros: "Great flight. Seats a little tight."
Pros: "On the whole a great experience"
Cons: "Nothing to not like"
Pros: "We enjoyed the free food and drinks in the airport and also it was our first time ever taking a ferry to the airport! Our flight was delayed slightly but the airport personnel communicated with us about the delay. Flight crew was pleasant and friendly. I would fly Porter again!"
Cons: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Cons: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Pros: "The airfare is always reasonable and the service dependable."
Cons: "Boarding can be a little chaotic. They announced boarding 10 minuter after we should have started."
Pros: "On time, no issues, good staff"
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Great lounge area"
Cons: "I do not fault the crew at all for the weather or the delays. However, the airline desk was understaffed and did a horrible job of keeping passengers updated with news regarding their flights. I feel bad for the two staffers manning the desk because they had to deal with a deluge of angry people needing alternative flights because of all the cancellations."
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Cons: "The crew were mostly great except one female flight attendant who was unnecessarily rude on two occasions on the short flight."
Pros: "The crew was nice."
Cons: "The flight was delayed due to crew scheduling and is completely unacceptable."
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Pros: "The flight in and out of Billy Bishop was fantastic. The flights were smooth and surprisingly quiet for a turboprop. The complimentary drinks and snacks at the terminal is something many other airlines can learn from. Will definitely fly with Porter again soon!"
Cons: "Limitations on distance due to the turboprop! If you can make flights to Florida, I would be one of many happy passengers."
Pros: "Convenient Toronto airport Complimentary coffee and cookie at the airport"
Pros: "The Porter desk staff were pretty quick in recognizing that a hoard of passengers from a super delayed flight needed to find their connections immediately. They were able to print out new passes and direct flyers in only a few minutes."
Cons: "Porter flies out of Billy Bishop in Toronto, and the dated airport definitely has an impact on you when you are stuck there for long periods of time."
Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"
Cons: "Nothing significant"
Cons: "Cancellation with little notice and rebooked on flight two days later."
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Cons: "Tight cabin on Regional aircraft."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "there were no complimentary snacks"
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Pros: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Cons: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Cons: "4 hour departure delay"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."
Cons: "Flight delays"
Pros: "food was fairly good. crew very nice."
Cons: "The selection of movies was poor. not enough current releases. would have liked to have an alcoholic drink for free. (one would be nice)"
Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Cons: "There was cold air blowing on our feet the entire flight."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"
Cons: "No leg room. Horrible food, issues with hot beverages. No screens!!! On transatlantic flight? No movies??? Never again"
Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "Let the announcements be delivered in both language successively."
Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Cons: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."
Cons: "Kid crying and yelling the whole flight"
Cons: "Lost bag"
Cons: "Everything from customer service to flight."
Cons: "7 hour delay combined with the most rude airline staff I have ever met."
Cons: "Again, more delays."
Pros: "Checking our luggage at the gate and how courteous everyone was Maureen"
Cons: "paying for extra seats was fine but our zone was the last to call. Maureen"
Pros: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Cons: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."
Cons: "very comfortable flight with free movies."
Pros: "It was a quick flight."
Cons: "The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers."
Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"
Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"
Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."
Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."
Cons: "This plane was very late! I understand this happens a lot."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Pros: "bigger seats than most average asian airlines"
Cons: "service is poor. have been on both economy and busines class in air canada and you are treated very differently. the staff on economy treat you indifferently and have a little chip of their shoulder. the food is awful and most flights you have to pay for food, even for international flights, which is apparently against the law as they are obligated to serving food. i had to pay for a bowl of noodles - omg. essentially it is really about service. Dismal. It is noted they often win north american awards for their service. If anyone has flown american airlines - yes it may be the best of the worst. So if you have an option, skip it altogether. Try Cathay / Qatar / Singapore airlines wow!"
Airlines flying from St. John's to Maryland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from St. John's to Maryland
Masks required on board, masks provided on flights from St. John's to Maryland
Social distancing seating
Middle seats unavailable to book on flights from St. John's to Maryland
Testing for antibodies, testing for symptoms for flights from St. John's to Maryland
Waiving of change fees. Search flexible flights from St. John's to Maryland