Service of staff was sub par compared to other airlines serving Germany
Iceland Air itself is fine.
I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.
It was a smooth flight and the crew were quite attentive.
I didn't like the confusion of boarding. We stood in a long line for quite a while before boarding began. There were three other lines going to other destinations, which made it confusing and packed with people. Check in was a little stressful as well. Due to a belt malfunction, we had to wait in line for a long time without any information. Once we were able to check our bags, my husband's bag was declined. We had to wait in another line before finally getting the go ahead to go to customs. For the amount of money I paid, I thought a snack would have been provided.
Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.
After a long journey overall, it was nice to have an easy plane ride to Iceland!
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