Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Alberta
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Scores according to KAYAK customer reviews
Pros: "The crew was great."
Cons: "Food wasn't that great."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "Everything alright"
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."
Pros: "The crew was very nice, courteous and helpful"
Cons: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Cons: "It could be better if they serve food from Doha to Islamabad."
Pros: "Great service onboard!!"
Cons: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Cons: "On time. Reasonably good. Satisfied with everything."
Pros: "Excellent overall"
Cons: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Pros: "had a whole row to myself and the food was very good"
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "Everything very smooth. Staff delightful and always helpful!"
Pros: "Movies collections, friendly staffs"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "It was much better flight then JFK-Doha, crew was fast and efficient."
Cons: "Dirty washrooms."
Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Cons: "my flight was delay 24 hours"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Pros: "Very comfortable flight and crew"
Cons: "The plain was very old."
Pros: "Staff were professional, food was good and seats were comfortable."
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Pros: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pros: "The crew was very nice"
Cons: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Cons: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pros: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Pros: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Pros: "Great service"
Cons: "Seat comfort"
Cons: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Pros: "On time"
Cons: "Food is so bad and it's finish quickly and there's no Choice is. And there's one point Why the flight stops tow times in Vietnam going and back It's should one time and back to Doha"
Pros: "Friendliness of the crew"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Cons: "The codt of the ticket has been deducted twice from my account. So I paid double of the price. Please thankfully correct this mistake to continue using your services. Regards"
Pros: "Great scenery!!!"
Pros: "full aircraft"
Cons: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Cons: "plan was late for any reasons...."
Pros: "The plane wasn't totally booked and very clean"
Pros: "Not applicable"
Cons: "See above."
Cons: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Cons: "Lost luggage’s. Delayed trip"
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Swiss is the best"
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Cons: "They left my bag in Switzerland"
Pros: "Very professional!"
Pros: "Pleasant staff"
Cons: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"
Cons: "My seat was semi-broken, it was in constant state of reclining."
Pros: "Swift ride - no frills- the chocolate square was delicious."
Cons: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Pros: "They are the best airline flying to Boston."
Pros: "Legroom is too little"
Cons: "This plane was better."
Pros: "Nice sandwich and chocolate."
Pros: "I was concerned the connections would be too tight but it worked out great!"
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Pros: "Easy. Pleasant staff. I felt safe and happy."
Pros: "Boarding was on time. Staff very courteous. No complaints at all"
Pros: "See above"
Pros: "On time"
Cons: "Seating was very tight, confining."
Pros: "Went great, no complains"
Cons: "HOT turkey sandwich"
Pros: "Nothing distinguishes itself for better or worse than usual in coach."
Pros: "Very clean"
Cons: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Cons: "Delay and lost the luggage for the second time"
Cons: "Same comments as above."
Pros: "So far so good"
Cons: "So good"
Pros: "smooth, professional, comfortable"
Cons: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Pros: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Cons: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Cons: "I wasn't on it so I wouldn't know."
Pros: "Easy and quick"
Pros: "Left and arrived on time"
Cons: "Seat cramped"
Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"
Pros: "Professional. On time. Attentive. Great movies. Overall great."
Pros: "People were friendly."
Cons: "Boarding was little confusing"
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Cons: "It was a smaller plane so we had to check in bags that we could normally put in the overhead compartment space"
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Pros: "Leg room in comfort +"
Cons: "Removal of food trays could be done sooner"
Pros: "Crew ok ... not engaging"
Pros: "The crewe members were great."
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Pros: "The flight was on time!"
Pros: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Cons: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Pros: "The where very helpful"
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Seat 4 A. The flight attendant working first class was very attent"
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Flight was great"
Cons: "The waiting area at gate 47 is a joke. Doesn't anyone care that it was filthy and had 10 seats for passenger waiting to board their flight?"
Pros: "Not much."
Cons: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Great service"
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "We arrived early, great flight."
Cons: "We had to wait at customs about 30 minutes because we were early!"
Pros: "The entertainment"
Cons: "Did not like that they still made me pay a fee to bring my support dog aboard. Stood at the special services counter just to pay a fine for my medical animal."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Kayak tells u the baggage claim and the new gAtes"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "Very professional and courteous"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "It was hot on the plane. The crew turned up the tempature and when I asked they said some people are cold and didn't turn it back down."
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "Everything else"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Food was good for coach. Took off and landed on time"
Cons: "Cramped in coach. Observed a little bickering between crew members on movement of carts down the aisles. Seat back entertainment controls very slow in response time."
Pros: "Good for an economy flight"
Cons: "Too long"
Cons: "No food or beverage service"
Cons: "The fact that my flight was delayed for the second time in the past week"
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Cons: "Honestly can’t think of anything!!"
Pros: "It was an uneventful flight. The entertainment system worked well and food was good."
Cons: "The lights kept coming on every few minutes making sleep nearly impossible."
Pros: "Full bottle of water and continuous refreshments in flight."
Cons: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"
Pros: "Attention and comfort"
Cons: "Seats recline too much making leg room more nonexistent than ever"
Pros: "Seat was not super comfortable."
Cons: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Cons: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pros: "The crew was helpful and nice."
Cons: "Nothing really."
Pros: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Cons: "The boarding process is poorly controlled and kind of unpleasant"
Pros: "Also a lovely and comfortable flight"
Cons: "No complaints"
Pros: "The crew was very good and we were right on time."
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "Short trip"
Cons: "Didn’t like the breakfast at all"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Cons: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Pros: "Friendly and efficient staff."
Cons: "Leg space"
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pros: "The crew were friendly"
Cons: "Nothing I didn't like"
Cons: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Pros: "Crew was excellent."
Cons: "Food needs to be improved. Salad was old, and hot tea was lukewarm . It wasn't a Swiss quality for sure!"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Cons: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."
Cons: "Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled"
Cons: "Very long delays"
Cons: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Pros: "On board crew was nice."
Cons: "All flights for this trip were 30min-2 hours delayed. At split, we started "boarding" only to be walked outside in the hot sun and grouped together in a tight group to wait again. The split airport crew was awful. The flight crew was fine."
Cons: "Flight delayed by about an hour"
Pros: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Cons: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Pros: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Cons: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."
Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Cons: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Pros: "Don't like anything"
Cons: "Bad food delivery crew members always restless mood"
Cons: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Pros: "The seats felt pretty uncomfortable after a few hours--they were much better on the Airbus 340-600. Pretty good leg room for a 6' person. The food was very tasty, and I loved that the utensils were real metal. The hot towels at the beginning and end of the flight were a nice touch. Lots of drinks too"
Cons: "The bathrooms were very small. The padding on the seat could've been better and it felt cramped when the person I front of me fully reclined their seat. Our overhead bin was used by the staff for storing cribs, so we had to use other bins."
Pros: "Food and seating space much better than Delta."
Cons: "My luggage was left in Frankfurt at connecting flight from Frankfurt to Atlanta"
Pros: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."
Pros: "Takeoff was on time and efficient."
Pros: "Good Airline, perfect service"
Cons: "Boarding was late and a bit chaotic."
Pros: "On time, quick, reliable."
Cons: "flight was completely cancelled due to operational issues with the plane. They sent us all on a bus to Stuttgart from Zurich."
Pros: "Both flights were equally wonderful"
Pros: "The smooth flite"
Cons: "Some crew members were quite racist especially one Ms ectyon who was in the last section of the aircraft where I was and one big guy a ground staff who was standing at the entrance of the aircraft on the right hand side.Ms Fitsher was very nice though."
Pros: "Staff was wonderful. Food was very good and appropriate amount."
Cons: "My seat would not recline. I even asked for assistance, which was given, but no luck. Sitting upright made sleeping difficult."
Cons: "The stewardess was a bit rude!"
Pros: "Great crew and good complimentary food"
Cons: "Larger seat pitch"
Pros: "It was a very easy boarding process, stress free flight, good meals, kind and friendly cabin crew."
Cons: "Nothing bad to say."
Pros: "The crew for this flight were lovely, I’d highly recommend flying with edelweiss."
Cons: "Ground staff could have been more helpful given I was on “standby” . Made me stand in a line for absolutely no reason and then go stand in it again as if to kill time until a seat came up - they could have just asked me to take a seat. I know how stand-by works."
Cons: "Not cancelling our flight less than 24 hrs before departure"
Pros: "Crew was super friendly. They all seemed to like their job and interacting with people."
Pros: "Crew was attentive did they best on a large flight accommodating a large amount of people. Wide assortment of films."
Cons: "Although I preselected my bulkhead seat so I had more legroom, the family behind me was the worst I e experienced ever in flying. Constant kicking, pulling, tapping the back of my chair. When I tried to put my seat in recline the passenger behind me said “no!” Never slept!"
Pros: "Clean friendly helpful safe on time"
Pros: "Friendly cree..!!"
Cons: "No delay...!!!"
Pros: "Food, service"
Pros: "The crew was kind and attentive"
Cons: "Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair."
Pros: "Fast service"
Cons: "No entertaoment"
Pros: "Flight was 2h15 Minutes late without any explanation"
Pros: "Young, enthusiastic crew worked hard to make this crowded flight an a good experience"
Pros: "Great customer service, the crew was professional and courteous."
Cons: "I was not able to reserve my seat."
Pros: "No other way to get there in 10 hours The on crew are very nice."
Cons: "Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad."
Pros: "service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!"
Cons: "There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat."
Cons: "The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!"
Pros: "Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight"
Cons: "Late boarding, ended up arriving 3 hours late."
Pros: "Comfortable seats in economy"
Cons: "Lost baggage on a simple nonstop flight and poor communication on status"
Pros: "All of the Cabin attendant have served with smile."
Cons: "I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice."
Pros: "excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding."
Cons: "seats were not very comfortable but you can always upgrade"
Pros: "Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay."
Cons: "Seating is very tight just like with other carriers."
Pros: "It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi."
Cons: "There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could."
Pros: "Great food."
Cons: "1 hour late departure. The plane felt very shaky."
Pros: "Movie selections"
Cons: "No free beer in economy class."
Pros: "The flight was fairly smooth and on time. Plenty of snacks were offered."
Cons: "This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight."
Cons: "I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight"
Pros: "Excellent service, direct to Tampa"
Cons: "limited leg room"
Cons: "So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats."
Pros: "Simply that I arrived. Quick receipt of two checked bags."
Cons: "The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival."
Pros: "I liked the airport and the competence and friendliness of everyone from the customs police to the airport staff."
Cons: "If I can I will always use this connection - wish it would have been easier to find when I first searched."
Cons: "unfortunately too many children around me equaled no sleep having to pay for alcohol"
Cons: "Staff and crew were great."
Cons: "If I would have had a chance to actually be on the flight. Missed it due to poor booking starting from LA"
Pros: "For the last flights from Las Vegas to Zurich I've only been using Edelweiss. My favorite and preferred way to travel long distance. Always on time. Friendly crew. Clean planes."
Cons: "Wish they would fly this particular flight year round."
Pros: "The cabin was clean. I also appreciated that the flight arrived on time."
Pros: "Clean and efficient."
Cons: "Crowded seating."
Cons: "Food was not good, there was no leg space at all, entertainment was poor. For a 12 hours flight it was hard"
Cons: "booked 2 months in advance, Had valid e-ticked number. Showed at the airport 2.5 hours before flight.. Was put on STAND-BY list for some reason, Got the boarding pass in the last minute when all passengers boarded already. Not sure if will be able to fly at all for 2 hours until the last minute. Awful experience."
Pros: "I travel internationally between the US and Europe twice each month and i now have a new favorite, especially with the direct flight between San Diego and Zurich!"
Cons: "Nothing to dislike"
Pros: "Service and quality of food."
Cons: "Ticket at kiosk check-in said "standby" status. Wasn't sure if I had a confirmed seat until gate check-in."
Pros: "The crew was very nice."
Pros: "It got us home in one piece"
Cons: "flight attendants were grouchy. It was my first and last flight on Swiss airlines"
Pros: "Great entertainment for all."
Cons: "Food wasn't good. Didn't know kid meal options. Also, more and more people have food allergies and seeds and nuts, treenuts should be clearly listed on products."
Cons: "No control of air blowing on me"
Cons: "Edelweiss feels like a glorified EasyJet. Crew is kind of friendly but untrained./unprofessional You have to pay extra for alcoholic drinks. Food and on flight entertainment system are mediocre. If I had booked Edelweiss I wouldn't be complaining. My complaint goes to SWISS for booking me on their flight (SWISS flight 8098 listed on my confirmation tkt) but putting me on Edelweiss instead!!! And to KAYAK for allowing this type of deception on their platform!!! I want my money back. I'll be contacting both to follow up on this. Unacceptable!!!!!!"
Pros: "+The crew, polite professional! +The entertainment was nice with a good variety easy to read and understand."
Cons: "-Boarding was a challenge I booked an upgrade and they said it was not confirmed therefore ... sorry! -The food was dull and tasteless. -Seats very uncomfortable."
Airlines flying from Switzerland to Alberta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Alberta
Masks required on board, masks provided on flights from Switzerland to Alberta
Social distancing seating
Middle seats unavailable to book on flights from Switzerland to Alberta
Testing for antibodies, testing for symptoms for flights from Switzerland to Alberta
Waiving of change fees. Search flexible flights from Switzerland to Alberta