Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "Captain kept us in a loop. Great crew."
Cons: "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
Pros: "Entertaintment system was good. I was happy with the selection of movies and last releases. No delays in flights which was a plus."
Cons: "Food was terrible. Portions were small, we were given a KitKat for dessert. No side salad or anything. No headphones were given prior to the flight. Long haul flights should always provide these. Most of the flight wasn’t Lufthansa but Air Canada instead. This should be advertised properly as I had no idea."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Cons: "The ticket was not valid...had to buy a new ticket"
Pros: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Cons: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."
Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Cons: "Chaotic boarding. Little leg room"
Cons: "One of the Worst flights for punctuality 3.5 hours of delays ! Missed all my connections ! Over 24 hours in waiting ! Will try not to use air Canada again!!!"
Cons: "I had to leave"
Pros: "Good breakfast."
Cons: "Cabin was cool"
Cons: "4 hour departure delay"
Pros: "The comfort and the free entertainment."
Cons: "The food seemed average."
Pros: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
Pros: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Cons: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Pros: "tout était bien - very good"
Cons: "all was good"
Cons: "Horrible to say the least"
Pros: "Free entertainment. Big, spacious plane"
Cons: "Food was disgusting and crew was not very friendly."
Pros: "The seat"
Cons: "1h30 delay once boarded The braeckfast which un fact consisted un only à slice of banana cake."
Cons: "It was cancelled."
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "Great service by airline and entertainment was good too."
Cons: "At this time I do not have anything to add."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."
Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "arrived in London."
Cons: "flight delayed from 8 pm to 2 am. $10 voucher for food."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Cons: "Like riding in the back seat of a corvette."
Pros: "Clean, comfortable seating. Blanket better than recent trip with another carrier. All entertainment equipment functioned; entertainment choices adequate but not outstanding. Food was tasty for airline food. Staff was kind and professional While not overly friendly."
Cons: "Slice of banana bread for light continental breakfast sure was light. Last food I received for hours because of my schedule. Crew communicated and updated us well. Required documentation was not explained at all. Many passengers were confused."
Pros: "Staff was great."
Cons: "Seat size made sitting a suffering, as I am quite tall, and was unwilling to pay the extra $100 dollars, which I felt discriminatory (as I have no control over how tall I am)."
Pros: "The crew was all wonderful, friendly and efficient."
Pros: "Very satisfied with the flight."
Pros: "See above"
Cons: "See above"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Entertainment choices on this flight/with this plane were endless, and you didn't have to pay extra for them like you do with Condor, for instance. The seats were relatively comfortable, in comparison to the way you are packed into some planes these days. Particularly liked the headrests that were adjustable side to side. It helped in this particular case the flight wasn't completely full, and so I had the seat next to me free."
Cons: "Poor food choice and quality , comfort of seats"
Pros: "The flight was more pleasant than I had expected because there was plenty of leg/knee room for me."
Cons: "No complaints."
Pros: "The movie selection...and that is about it really..."
Cons: "The fact that they tried bumping me from my flight without giving a reason. My connector flight (also an Air Canada flight) was delayed so much in Detroit that we got to Toronto with just enough time to board and deal with the bumping issue. Also, my luggage was already on the plane to head to London which noone was worried about if they wouldn't have been able to get me a seat. There was little communication between staff members and nobody seemed bothered by this especially with a late arriving plane that they should have known about and had a way to deal with this issue. The crew on the plan keep bumping into me even though I wasn't in the aisle and never apologized. Totally would give a zero or 1 star (at best if it would let me). Totally will not recommend to anyone and will try to not fly with them again if possible."
Pros: "Lots of entertainment options. The 777 is a huge plane, very comfortable, even in coach."
Pros: "Had 3 seats to myself & was able to stretch out Movie & t.v. Selection Polite and friendly staff"
Cons: "Crying children"
Cons: "FOOD WAS TERRIBLE,NO ENTERTAINMENT FOR NEARLY 2 HOURS.NO HEAT,SEATBELT LIGHT ONLY HALF WAS WORKING.READING LIGHT ON MY SEAT WAS NOT WORKING."