Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The seat is too hard and my back and bottom are having servers pain
Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you
There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.
The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
When bussing people to/from the gate, don't pack everyone in like a can of sardines and don't send the bus on its way if the plane isn't ready. Waited for about 40 minutes packed in this bus...both ways!
The check at Accra was very bad . I had to be in the queue for solid two hours simple because your staff were pushing people and lifting the balustrade for them to jump the queue. This situation made us very made with your Accra check in crew. I have video of what I am putting across and I am happy I have the opportunity now.I can send the video to you if you are ready to punish those involved.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.
Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again
My parents travelled through british airways. Service was very poor. They were not able to eat anything in the flight due to poor customer service in the flight.
This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,