Daily cleaning, installation of cabin HEPA filters on flights from Uruguay to Toronto
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|February||Best time to beat the crowds (2% less expensive on average)|
|September||Most popular time to fly (5% more expensive on average)|
Average price round-trip
|C$ 1,407||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 972||or less|
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Scores according to KAYAK customer reviews
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Cons: "Food forcsure"
Pros: "the flight was on time"
Pros: "For a several hours of flying the seat we’re fine"
Cons: "The crew service was very poor!"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong"
Cons: "Food and seats"
Cons: "Mi fly was canceled. They only rescheduled from Montevideo to Bogota, and forgot to do it for the second part. I had to call them and ask for a new option. Their best option was a 23 hour fly, or a 20 hour fly with 3 plane changes."
Pros: "The compete service"
Cons: "Security check in Lima and San Salvador’s airports when in transit."
Pros: "Boarding and crew assistance"
Cons: "Outdated movie list"
Cons: "They lost my luggage"
Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"
Cons: "They cancelled my return flight at 10 pm the night prior to a 645 am flight. I suspect they just decided to cancel the flight since it did not have many people, but I don't know for sure, since no explanation was given. Instead of flying from MVD to BOG to NYC, I had to go to Lima, then San Salvador then NY. On top of that, I had a business class ticket, and my last leg from San Salvador to NY was in coach."
Pros: "The cabin service, and how well the pilots land also the flight was on time"
Cons: "I had to change the first part of my trip bach from Cucuta to Bogota, they cancelled the trip Bogota Mismi and I lost the monry I paid for assigned seats plus I had to pay $709.00 for the change. I would appreciate you checking on it. And many thanks"
Cons: "The 4 hour delay to leave Roatan"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Pros: "The boarding made no sence in Montevideo"
Pros: "Todo excelente"
Cons: "No son tan puntuales"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "to San Salvador was great. Great service, little time to evaluate."
Pros: "Great crew and airplane A320"
Cons: "Transfer to gate complicated. Have to take a bus. No instruction in English, only Spanish and the employee speaks so fast you cannot get it"
Pros: "Seemed to be more leg room than I'm used to."
Cons: "n/a. sole exception was initial check in from Montevideo to Bogota COL. my first ticket agent was not a happy cacmper. but the second one I dealt with for a friend was wonderful."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "Two pieces of luggage allowed, enough leg space and delicious food if more then enough for me to say that from now on Avianca is really my favorite airline from now on. I really wish I can fly with them all the time!"
Cons: "The only little thing is the crew who was extremely polite but almost non of them were speaking english. But we still found our way of comunication :)"
Pros: "Great service very comfortable"
Pros: "Love it was very confortable make me feel safe"
Cons: "Food was ok by the could had improve. For example they should that have a vegetarian option I do not eat ham or pork"
Pros: "The Flight Attendances, was nice, they gave us "Food" (like it use to be) and the flight was pretty smooth."
Cons: "Same As Above"
Pros: "It was a quiet flight. Flight attendants took care of passengers. Flight followed the schedule Comfortable plane, good space between seats"
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The seats ARE LIE FLAT"
Cons: "The service is poor. seats need maintenance. The staff treats you poorly. It was like flying with people who dont like you"
Pros: "Viaje placentero, a tiempo. Me gustó mucho las explicaciones pasando por rio hacha durante el viaje,.las asafatas muy atentos. Nos gusta mucho Avianca y la seguiremos usando."
Pros: "Brief 40 min flight. No complaints."
Cons: "You broke my lugage and nobody took care of this situation."
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "I like the crew, very friendly"
Cons: "I had some delayed and the food was no good"
Pros: "I love the uniforms of the flight staff so polished and professional. Great airline for international flights at least you will get a meal and can check one bag for free."
Cons: "I paid for a direct flight and ended up in San Salvador?!"
Pros: "I would definitely book with Avianca again, great service, comfortable plane, movie options."
Pros: "The flight was on time and issues free. Cabin crew was courteous."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Cons: "the food between bog and mia was horrible a very hard and greasy piece of meat. the entertainment system had to be rebooted 4 times, it started working one hour into the flight."
Pros: "Food was good!"
Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"
Cons: "I have no complaints about the actual flight. My problem is that I flew from Miami to Barranquilla Colombia. I checked one bag which had a lock on it. Nobody told me to remove it. When the bag arrived in Barranquilla it was wrapped in a plastic bag. Upon opening it the bag was open and my belongings tossed around. The lock was gone, one zipper was missing and the other zipper was damaged. Couldn't close the bag. Made a complaint in Barranquilla at the Avianca desk. They gave me another bag. Made another complaint over the internet at Avianca.com. Let see if they reimburse me."
Pros: "Every flight you're on you get a snack or something to eat! Something as simple as that always brings me back!"
Pros: "Excellent and ontime"
Pros: "Everything was very nice"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Very efficient and nice crew. Early arrival in Miami."
Cons: "Not enough seats in boarding area. Plus, late boarding made it tough to stand for so long in Panama City."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "crew member was rude"
Cons: "Being polite"
Cons: "My flights could have been on time so I count catch my connection and didnt have to buy another ticket!"
Pros: "On time!"
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Need more leg room. airlines are craning us in like sardines"
Cons: "A little pepper to go with the omelette breakfast"
Pros: "Excellent airline. Best to connect the America's."
Pros: "The crewman were extremely friendly, very professional team!"
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "Atención muy buena y cómodo el avión"
Pros: "On time"
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Pros: "Delicious food, very tasty"
Cons: "Seats did not recline as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Cons: "Freezing flight with no blankets!!"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "The price, I guess - it's a little cheaper than other airlines. The crew was OK"
Cons: "Tiny, uncomfortable seats. Very bad food (and I don't know if it's good or bad that it was in tiny portions)."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "Attendants were very nice"
Cons: "Food, movie options were bad"
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "Las atenciones son buenas"
Cons: "La comida no es buena para un vuelo de 6 o 7 horas"
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "FOOd was terrible"
Pros: "All was. Ganythingood"
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Non stop flight from Boston to Panama City. Baggage claim was quick, huge improvement from past experiences at this airport. Meal was included as well as drinks, and no carry or checked bag fees. Boarding was done quickly and efficiently."
Cons: "Will do web check in next time to avoid wait for check-in and bag drop. Bathroom condition got pretty bad mid-flight but that's not really the airlines fault as it was initially clean."
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "The service and employees"
Pros: "Quick delivery of luggage at baggage claim Excellent service at airport and on plane"
Cons: "Mediocre (vegetarian) food Broad choice of movies and TV, but quality lacking"
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Pros: "Las personas del check in hicieron lo mejor posible"
Cons: "El vuelo estaba sobrevendido y hasta última hora no me dieron asiento"
Cons: "Seat comfort"
Pros: "So late and they not Help in my petition"
Cons: "Be more organized"
Pros: "The cleanliness of the aircraft and the staff professionalism"
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Pros: "it was ok flight, but on time, very important to me"
Cons: "the food... cream cracker and very sweet cake..."
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Pros: "The seat was ok."
Cons: "I have a delay for 24hs."
Cons: "They bumped 60 of us off the plane with no warning"
Cons: "Poor food"
Cons: "Paid extra to upgrade. Then never saw the flight crew during the flight. And they provided no drink or snack service. Instead they all huddled at the front of the plane and talked with each other. Disappointing to say the least."
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Pros: "On time."
Cons: "Domestic flight had no transfer to onward domestic on same airline. Had to go though arrival then check back in."
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "Comfortable and friendly crew"
Cons: "Lower price."
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Cons: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Pros: "Entertainment system"
Cons: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Cons: "The boarding process was disorganized."
Pros: "everything was good"
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Pros: "Flight attendants."
Cons: "To go through security again in Lima to Miami in spite that we just came from another plane."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Lancing was excellent. Good leg room, good leather sits"
Cons: "I thought service was good."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Cons: "Llegue a tiempo, justo 1hora y media antes de la salida, y aun ya hecho el checking online, no me dejaron subir al avion. Cuando fui al counter de latam, esos rateros, me cobraron 30us para ponerme en el siguiente vuelo, el cual muy bonito, se retraso 3 HORAS sin dar una razon! Y adivinen que? Pues no me devolveran nada, ni mucho menos mi tiempo. Latam es una porqueria...."
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Pros: "Landing was perfect!"
Pros: "Good food, friendly staff, in flight entertainment, flight on time."
Cons: "No complaints. Everything was great."
Pros: "Good short"
Cons: "Better sandwich"
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "Staff on LATAM is among the best in my life."
Cons: "Long boarding times. It's ok though, nota deal breaker by any means. Food is delicious for airplane food."
Pros: "Very friendly staff. Specially crew leader Sandra"
Cons: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Pros: "They lost my luggage and I still don't have it back. Today is 30-Dec-2016. They also said they can't deliver it to me until at least tomorrow. Calling their customer service line has been generally unhelpful and they don't always give consistent information."
Pros: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Cons: "Everything on this flight was amazing, I dare say even perfect."
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Pros: "Beautiful, new, clean plane with friendly staff and pretty good food"
Cons: "The tv screen was flickering It will be nice to have free wi-fi available while flying"
Pros: "Nice new 787 service was very good They don't make you stay in your seat. You can get up and walk around"
Cons: "We were delayed for 3.5 hours with no communication. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours. I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication. It was a terrible experience."
Pros: "Movies app. Chers are nice and cozy"
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "The plane was old and tired. The seats are just a step up from a park bench. There was virtually no entertainment system to speak of."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Pros: "The flight captain made up the total time that the flight was delayed, good take off & good landing, got us to Toronto on time. Thanks."
Cons: "Male flight crew could be better - first do your job of giving out the immigration forms then chat, not complete handing them out just one minute before landing so passengers can de-plane & then fill out the forms"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Cons: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Pros: "Flight was smooth and comfortable. Flight attendants were kind and courteous."
Cons: "The speaker system was a little loud when announcements were made."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Airlines flying from Uruguay to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Uruguay to Toronto
Masks required on board, masks provided on flights from Uruguay to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Uruguay to Toronto
Testing for antibodies, testing for symptoms for flights from Uruguay to Toronto
Waiving of change fees. Search flexible flights from Uruguay to Toronto