I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful.
They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that.
Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!
We were in the plane for 3 hours before we could depart. No one offered us a drink or snack.
The comfort, space, quiet, snacks
I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened.
The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta.
EWR gate personnel tried to move things along. Seat was roomie and the flight attendants were pleasant. Flight was on time and landed early. No complaints.
Long TSA lines at EWR, but they moved.
Staff was great
getting off the plane was very time consuming despite being already landed. Not entirely sure why but this was the first time getting off a plane took some time. im sure the staff was working hard but I’m unsure why it took some time.
Wasted a lot of time for boarding. Not smooth at all
Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.
Can’t think of anything nice to say...
On a cross-country flight from San Francisco to DC, you would think United could provide more than one snack option that is void of any nutritional value, and perhaps they could provide alternatives for their patrons with allergies. Is fresh fruit really too much to ask for on a 6-7 hour flight??
Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers
Staff was friendly. Flight was smooth.
Media kept freezing. They had to reboot the system several times.
Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew
Comfortable seats. Good entertainment
Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication.
Lack of a free snack was disappointing. May have to rethink flying Delta next time.
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