It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
Pros: "Great service"
Cons: "Friendly crew"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Pros: "The crew was some of the best I’ve ever had."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Cons: "Food really bad on both segments."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Arrived ahead of time"
Pros: "Free drink"
Cons: "Flight was over 30 min late to depart, which caused me to miss my connection flight. I haven’t been offered any sort of compensation for the inconvenience"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Pros: "Everything ran smoothly. No issues. Short flight. I was comfortable. The Biscoff and Ginger Ale was fine as always."
Cons: "No entertainment in the cheap seats. Free WiFi but I couldn’t connect to anything. But I had my Kindle..."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The snacks were decent on the flight. Everything else was a disappointment."
Cons: "Unexpected delay for take off after being told the flight was going to be on time. They couldn’t give us a reason or an eta on take off while waiting at the gate which affected my ride situation once I landed in Seattle."
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Seats and snacks were ok"
Cons: "Entertainment wasn't that good. Small screen, headphone input didn't work on my seat."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "the flight was on time and the staff very helpful"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Pros: "It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "Very informative staff"
Cons: "Was late"
Pros: "Excellent flight. Nice new aircraft."
Not having 2hr delays would be great
Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Pros: "The airplane crew were very reassuring"
Cons: "Gate was changed 3 times and flight was delayed 2 times too!"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Cons: "All great"
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Pros: "The flight itself was fine."
Cons: "We waited in the plane on the tarmac for 3-1/2 hours waiting for the plane to be de-iced before take-off. I understand that there is nothing Lufthansa can do about the weather, but they (or the Munich airport) need to have more de-icing machines. It is ridiculous to have to wait that long."
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Pros: "The staff upon checking in were very polite and courteous."
Cons: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Pros: "A regular predictable LH flightqq"
Cons: "Everything was great"
Pros: "The staff was friendly, the seats were comfortable, and the price was perfect."
Cons: "The breakfast was terrible and the dinner was barely better."
Pros: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Cons: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Pros: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Cons: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Pros: "The crew moved as quickly as possible, and this made bathroom access easier."
Cons: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Pros: "The food and service"
Cons: "I don't have my luggage yet!"
Cons: "My luggage was lost"
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "Nothing. Flight never happened."
Cons: "Lufthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound. I AM OUT SIX HUNDRED DOLLARS BECAUSE I HAD TO PURCHASE A TICKET UPGRADE TO GET HOME. RIDICULOUS. I MIGHT SUE."
Pros: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pros: "Nothing really. Seats are very uncomfortable, crumbled together with little space. Food quality is poor, selection of movies are very limited, tv screens are old, outdated screens. Poor selection of alcohol drinks, coffee is very poor. To be short, Typical american airline like delta or american airline with nothing good or special for transcontenintal flights. Does not allow 2nd luggage to check in without fee. For $1000 ticket I would expect more. There are a lot of companies who provide much better service for international flights: like Virgin Atlantic, British airways, Aeroflot, etc. I don't even want to mention Asian and Gulf company with much superior service. Boarding is nightmare, they make you stand for half an hour to board! Total rip off!!!"
Cons: "Stuardess and stuards were nice but nothing Else worth to mentioned. Quality of service poor to average at best."
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "the polite smiling faces made the trip good. A truly exceptional crew. Always patient and always smiling. Offered their services enthusiastically as if they really cared about me. Bravo!!!"
Cons: "Sat on Tarmac too long prior to take off"
Pros: "Friendly crew"
Cons: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Cons: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Cons: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."
Pros: "Very accomdating crew"
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "The crew was very kind"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Cons: "Need more leg room!!! Larger meals needed."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Light snack and complementary wine"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "kLM staff was great."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Cons: "At some point the luggage was lost. here."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Crew and food"
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "The craft is a bit old. Harsh landing."
Pros: "Flight was in time"
Cons: "It was a great flight can’t think of anything"
Pros: "The airplane"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "Crew was very nice and the food was excellent"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Cons: "Arrived 5 hours late"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Cons: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "The crew was very nice and helpful."
Cons: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Very old plane with very poor screens where images was horrible"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."
Pros: "Crew was great"
Cons: "Not enough food"
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Cons: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Pros: "quick flight 10 min ahead schedule"
Pros: "The attentiveness of the crew and the online check in."
Cons: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Pros: "Nothing whatsoever"
Cons: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Cons: "Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again."
Pros: "Flight overall was unremarkable. Aircraft was almost twenty years old and looked it."
Cons: "Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has."
Pros: "Nice staff"
Cons: "Seats are too small, I don't have space for my upper legs."
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "very helpful"
Cons: "That we did not have to have a 4 hour stop over in Madrid"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "A quiet flight. Low season and with a BA flight to the same destination10 minutes before our one departed, this resulted in a near empty plane. Perfect."
Cons: "I have to say, the coffee on offer is disgusting. I would certainly look in to changing that."
Pros: "The smooth journey in the sky"
Cons: "The fact that BA flights even morning ones are always behind schedule"
Pros: "The food was excellent and the flight was on time."
Cons: "The flight crew was short-tempered and seemed unwilling to help me figure out how to assemble my food tray and video monitor, which were in the emergency exit aisle. I had never flown in this type of seat before, and severely sleep deprived. One attendant even let out a loud yelp when a passenger accidentally kicked her while walking past. Terrible."
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Cons: "Seats were too small..tight fit."
Pros: "Short flight - it was fine"
Cons: "All fine for short flight"
Cons: "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Cons: "Flight was delayed. No refreshment. Very bumpy ride"
Pros: "The flight was very good; however, two hours is barely enough time to make the transfer from Terminal 3 to Terminal 5 znd pass through security. The short transfer time creates unnecessary stress."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "On time performance"
Cons: "Boarding was somewhat haphazard with some confusion over who was being called at what time"
Pros: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "convenient flight times, friendly and helpful staff."
Cons: "Euro Travelers have to pay extra for refreshments during flights."
Pros: "The food was good"
Cons: "Again because I was not allow to choose a better sit or buy an upgrade it was so fustrated!!"
Pros: "I worked for BA for 20 years. I was glad to book them. Ba Turned out to be AA Sat scrunched up between to big people. while in the back there were. 2 people sleeping across 4 seats. outrageous"
Cons: "No seats were allocated when i checked in for return flight. Flight overbooked. No time to change currency or stop for a tea as I had to wait and see if i was going to get a seat I was 3 and 1/2 hours before the flight."
Pros: "1. MAA - Boarding - grouping should have been more professional"
Cons: "1. I had filled up API information & am an Executive club member. My India contact number is available on record. In spite of that I did not get SMS about flight ETD details or alert. 2. First meal was served about 1 hour after departure, which is Ok. The second meal was served after 8 hours, towards end of flight. 3. BA 36 takes off at ETD 05.30 & travels east. It is always day time as it flies."
Cons: "So jammed in the damn airplane you couldn't move!!! Stop the caring about the money so much and start getting back to customer service. What a concept"
Pros: "I didn't pay to reserve a seat ahead of time, and was a little apprehensive. I checked in about 23 hours before the flight and was assigned an aisle seat with no problems."
Cons: "Once we boarded the plane, we spent about a half hour on the ground before take off. This isn't reassuring when you have a connecting flight."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Everything was first-rate"
Cons: "The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "Everything on the flight was fine the crew was great and the seats had a comfortable amount of legroom."
Cons: "I was shocked to learn that my ticket did not include any check in baggage allowance. Plus the charge of £60 per bags for our travel party of three was just rude. I was also disappointed to Learn that BA would not honor my One World Saphire status in anyway and give me a free checkin."
Pros: "I had heard that BA had the best service, configurations and staff in Europe. There wasn't much I liked on this flight. Didn't like concept on business class seats. The crew was cavalier about service. Small item, I was poured a glass of red wine and it was handed to me with spillage on the stem that dripped all over tray and me. No thought to wipe bottom before handing it to me. Everything about them was a lack of attention and asking for assistance was a bother. Food so so. Not impressed. They sold me a legal connection but my bag missed it. Landing disorganized. Busses to terminal took to long given we were 10 minutes late."
Cons: "Good movies. Limited selection. But old British TV shows fun."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Cons: "Never boarded the plane. Connecting flight got delayed by 2 hrs and 57 minutes leaving from Madrid. After 2 hours of hassle, Iberia airlines was able to put me on another flight from Madrid to London to NY."
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Missed the BA flight, ended up flying on UA"
Pros: "Pleasant, efficient and knowledgable staff."
Cons: "BA staff at SFO lounge have declared UDI and do not allow Gold Card holders into 1st class lounge"
Pros: "On-time departure, friendly staff"
Pros: "The flight staff gave great and courteous service"
Cons: "My flight partner and I were separated in our seating! We did finally talked to other passengers and got to sit together"
Pros: "ALL the cabin crew were excellent! Polite and helpful and cared for the comfort of all their passengers."
Cons: "Charges were all over the map. I bought the ticket on the 27th, but BA kept reimbursing and recharging me until the 15th. The booking agent processed the last "agent" fee almost one month later on the 20th. In London, BA had no record of my reservation, then told me I didn't have a seat after finally acknowledging my ticket. I was made number 12 on standby for this LON-NYC flight, which I did not appreciate."
Cons: "boarding was crowded and unorganized. Business class seats are just regular seats with the middle blocked out and set with a table. No entertainment. Lounge was outside the security area and wasn't told until we went past security."
Pros: "Very smooth, easy to book special meal. Helpful attendants"
Cons: "It was all godd-only wished I had direct all the way"
Cons: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"