Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Reykjavik
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Scores according to KAYAK customer reviews
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "The seats were extremely comfortable! I"
Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"
Pros: "Just ok"
Cons: "Can't understand why it was delayed"
Pros: "The crew is always smiling and ready to help you and I really like that."
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Cons: "Better allergy aware food."
Pros: "The male flight attendant giving the pre flight and pre landing spiels kept the passengers rapt with his droll humor. Kudos..."
Pros: "all good"
Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Cons: "We were late getting into ATL."
Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "All okay except baggage check in and baggage claim."
Cons: "Delta Baggage handler accused my g/f of lying about active military status. Refused to accept her military ID. She is a first responder in a unit that responds to search and rescue and terrorist attacks and was returning from three days of maneuvers. Baggage lost. Still not here forty hours later."
Pros: "Crew superb"
Cons: "Better food at a homeless shelter..ugh.."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "Fine, courteous"
Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"
Pros: "Excellent crew."
Cons: "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Service on tme"
Cons: "Small plan"
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Pros: "Early arrival"
Cons: "Seats still tight"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "Staff was friendly"
Cons: "Plane was tiny"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Seats and crew were fabulous and the flight itself was very smooth ."
Cons: "This particular plane had no entertainment system whatsoever, big disappointment."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "I made it home."
Cons: "1. 1.5 hour delay on a 70-degree, sunny day. 2. all of the outlets in the gate area to charge devices during the delay -- and 90% of them didn't work!!!! It's almost better not to design new seating with outlets between seats, when the outlets don't work -- neither did the ones on the walls. People were lined up for the ONE wall outlet that did work."
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Pros: "Delta provided a superior experience!"
Pros: "Nice FA's"
Cons: "We landed early and spent 30 minutes waiting for a gate. Really?"
Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."
Pros: "The crew and staff were efficient all along the way."
Cons: "I had a 2 hour stop in ATL with a final destination of Guadalajara. Since the hub system used by Delta required me to go north in order to go south, Delta decided to charge me $40 for my luggage. If I had flown directly to GDL there would have been no charge. But since I had to go through ATL, I added hours of travel and additional fees."
"Never again will I fly to Europe on Icelandair. It took me 1.5 hours to check-in in Berlin (one person working the counter, another one handling the “express” line, no opportunity to get a boarding pass at home), Came to the airport 2 hrs before but after I cleared security, the display showed last call for my flight with 2 min remaining. Ran. Did not shop, did not eat, did not buy food to take onboard. Icelandair sells a limited number of food items (a chicken sandwich - not for a vegetarian - and a cheese pizza as well as several snacks), no complimentary food is served. This is what they call “simplified onboard service”. Connection in Reykjavík was 1hr 25 min, and all of this time I stood in line to clear passport control: again no shopping, no eating, and not even a bathroom break. Arrived home famished and super annoyed. Had to buy headphones on board (is this a budget airline?!) and the selection of movies left much to be desired."
Pros: "Crew nice and courteous"
Cons: "More comfy Seats, with non conflicting armrests"
Pros: "The crew was excellent and the seat room is generous compared to some Canadian airlines."
Cons: "Can't comment on the food as none was paid for"
Pros: "First flight to Iceland was 7.5-8 hours long, and no meal were provided! There’s only refreshments. It’s over dinner time god sake and long hours."
Cons: "Let’s passenger know there’s no meal provided in advance. They can atleast grab something at the airport or pack some snacks"
Pros: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Cons: "My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently. (Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)"
Pros: "Crew seemed okay comparatively to other airlines/crews."
Cons: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."
Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Pros: "Nice leg Space"
Cons: "They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology."
Pros: "Straightforward and friendly crew."
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Cons: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"
Pros: "Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired"
Cons: "Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0"
Pros: "The plane was nice and I truly loved the movies offered on board."
Cons: "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."
Cons: "The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement."
Pros: "Staff was professional and nice. Like the base of operations at Terminal 2 in Minneapolis instead of Terminal 1. Besides audio on one video screen, airplane(s) were in good condition."
Cons: "We purchased our tickets in Sept of 2017 yet we were on standby. Also, seat assignments were shuffled a bunch for both flights. On flight back, we were placed in the back of the plane twice. One of the video screens audio wasn't working (on the 1st flight). Not even a scrap of food provided...not even a snack on a transatlantic flight! Also, if you aren't serving any food gratis, charge a reasonable amount for the food you offer! Even Delta provides a meal. Also, had carry on bags that work just fine in the U.S. but was forced to check luggage. Also didn't like the fact that Icelandair doesn't have a permanent counter at CDG so forced to wait (to check luggage) until staff showed up...which delayed entry through security."
Pros: "Flight crew very pleasant and helpful."
Cons: "Operations at Rekjavik airport are a disaster! Flights are so late that you cannot possibly make the short connections Icelandair has built into its schedule. The crowds are overwhelming. There are not enough gates for planes, so they park out on the tarmac and buses are used to take passengers to the terminal, which slows down the transfer process even more. Then the bus sat at the terminal with its doors closed and didn't let us off immediately. Once in the terminal, quick transfer cards were given to other flight's passengers, but not to ours. We showed our boarding pass to the person collecting the quick transfer cards. Our boarding pass plainly showed our flight was to depart at that very moment and the security person still sent us to the long line for passport clearance! The only reason we made our flight was because literally every flight was delayed, so our connecting flight left late. They were calling our names over the PA as we ran through the terminal, after finally getting through passport control. We have never had this problem at Rekjavik before. We asked what was wrong and the personnel told us this is the normal situation now. This is unacceptable! I will think twice before using Icelandair again!"
Cons: "We were Travelling as a family with 2 kids - 6 year old and 2 year old. They gave us two separate seats - 10 and 34. One parent with each kid. There was no other group besides us who was split like this. It was the most inconvenient flight we have had. Being an international flight, we would have hoped for a better level of service. We requested the change at the time of check in (that’s when we were informed about this arrangement). Later when we got into the flight, we requested the crew members, but there didn’t seem to have any willingness to help our family. On top of that, I noticed that the two ladies sitting next to me were only 2 people who could have easily been moved to the other seats so we could have been together. After that, tge passengers sitting next to me/my daughter as well as the one sitting with my husband/my son, were getting irritated and rolling their eyes.... most people realize that traveling with young kids is not easy, but to break up the family on the flight and then have fellow passengers get irritated was not our idea of how our vacation should start. Hope they take this feedback and no other family has to go through this. Thanks!"
Pros: "They didn't kill us."
Cons: "Do to always having a layover there is added risk flying with Iceland Air. Our first plane got in late so we missed our connecting flight. They couldn't rebook us for a full day. I offered that instead of completely screwing up our vacation, they could put us on a flight to another city. We were willing to make the best of the situation but Iceland Air was having none of that. They did however get us a hotel in Iceland for the night.....which they kicked out of 3 hours later and moved us again. This is the worst customer service I have ever experienced. And we are now out $1000's."
Cons: "I missed my flight because my flight into Chicago was delayed by 3 hours. I called Icelandairs customer service 7 hours before I missed my flight and told them the situation and they gave me the wrong information and gate number. Once I arrived in Chicago I couldn’t find anyone to help me at the airport and I was brushed off multiple times. After staying on hold all night long with icelandairs customer service I was hung up on. I ended up buying a completely new ticket and still haven’t been able to talk to a representative about it."
Pros: "Boarding from the back of the plane. Crew were nice. Inexpensive flight. Good entertainment. USB for device charging. WiFi. Overall good experience."
Cons: "The range of rows called to board at the same time was too wide. Calling fewer rows in quicker succession would help people to line up more in order from rear to front. On return flight, crew was not directing passengers during boarding for overhead storage. Causing overheads to completely fill up with poorly stored luggage when much more space could have been available. People didn’t put their carry-on wheels first, nor personal items under chairs. Many people had several shopping bags (personal items) in addition to a backpack or purse and their carry-on. Everything was strewn throughout the overheads without proper instruction. Reflection of the people more than the crew, but some instruction and intervention could have helped a lot. FYI. You have to go through passport control at the airport even if Iceland is not your final destination. Can be stressful when you have a short connection. They wait a little if the line is really crazy and it moves really fast but don’t doddle thinking you can go to your gate straight away. Also, you sometimes have to load a bus to be driven to your plane on the tarmac. You don’t want to hold this up either, or you can get some annoyed stares."
Pros: "The opportunity to check in on line thanks to you Kayak"
Pros: "I liked everything. Unlike what others are saying food is served, you need to buy it either ahead of time are in flight. I think the most important thing is to read up on your flight level as free bags are not included in certain areas. All in all, I still give the them five starts because as long as you do your do diligence by longing onto their website everything is explained. The customer service from the crew and over the phone was wonderful. I have traveled to many countries and on many airlines, this airline is now my favorite. Also, a cool option they have is a stayover option. Basically, you can stay over in Iceland for up to 7 days with no extra charges, you can just pick up another flight to complete your trip. Excellent options for world travelers like myself who like flexibility when traveling."
Cons: "flight was delayed an hour, another hour to get luggage... main problem, however, was that once i was at FRA airport, the added a $105 surcharge on my luggage because supposedly it was an "economy light" ticket that doesn't allow checked luggage. It wasn't on the way over and it doesn't say anywhere on the ticket. To make things worse, none of the people at the counter were actually Iceland Air employee, so noone was able or willing to tell me anything about this (quote from employee "everything I tell you will be used against me" not sure if she was flippant or scared) Anyway, watch out for them screwing you over where they can"
Cons: "The pilots was great, but the baggage was partially lost and we had to wait an hour while they found the rest and loaded it. For that hour, the airport positioned another jet with its engines firing into our air intake, so we spent the whole time coughing in fuel fumes. The crew had forgotten to put blankets out for about 1/3 of the plane on the overnight flight and didn't have enough to go around when the mistake was pointed out to them. Also, the check-in kiosks and web check-in were both faulty, so the desk assistants were overworked. Overall, the service was well intentioned, but inept. Not worth the cheaper ticket price."
Pros: "The flight crew was kind."
Cons: "Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp"
Cons: "food and drink is a nickel and diam which doesn’t go with the brand."
Cons: "Boarding was late by one and a half hours. Almost missed my connection flight in Reykyavik. First time on an International flight they did not serve any food, not even snacks. And there was no indication when booking the ticket (which was about $700) that there wouldn't be any meals. Even the selection to purchase was poor. In a 5+ hour flight the crew passed only once with beverages. They completely turned off the lights during the entire duration of the flight. Overall, by far the worst International flight I have ever been on. I wont choose Icelandair again. And I will let my colleagues know about my experience."
Cons: "There was no food on the flight provided"
Pros: "Punctual and no toilet line ups"
Cons: "Seats were hard and food was very expensive."
Pros: "I need a cheap flight and at the time that was my best bet. Didn't have a bad time but next time I will fly direct from the US."
Cons: "Seats were so so, leg room was barely substantial. Iceland is expensive even on a layover, thankfully it wasn't very long."
Cons: "I've travelled to 40 countries in my life and this is the FIRST time on a international flight that I was NOT given ( free ) food."
Pros: "Swiss air and Lufthansa are probably better than Icelandair"
Cons: "I barely made my flight because I was rebooked to an ealier! flight via Switzerland instead via Iceland and that only three hours prior to regular departure, and without any notification on my cellphone. If I had not been more than two hours early at the airport I'd miss my re-assigned flight because it was leaving more than an hour earlier than my original flight. In the meantime I still got messages that the flight via Iceland would be delayed (which could have mislead me thinking I might have even more time than I actually had). Due to the subsequent rush at check-in my bag got pulled out by TSA and arrived two days late at Frankfurt! Meanwhile I had to travel to France without clean clothes and medication."
Cons: "Airport in Iceland cannot accommodate the number of passengers that fly through there. Long lines, no seats, standing for hours. I won't fly Icelandic air through Rejikyvik again. Also the plane departing from IAD to Iceland was old and uncomfortable. Overall, I feel that I had to run the gauntlet of discomfort and tedium before I could actually enjoy my trip----as if the suffering was part of the package. This airport impacts the flight itself. Now we are supposed to accept an hours delay without apology as if that's ok. Standing in line at the airport for two hours in Iceland just makes me commit to traveling less and becoming more selective in my choice of airlines."
Pros: "I will start positive: I eventually got To my destination and I eventually returned home. That said, my flight from Chicago was 90 min late and therefore missed my connection in Iceland to Paris. Icelandair put me in a nice Hotel for the day and covered meals, but if they were more efficient with boarding and take off, we could have been there on time. The return home? Orly flight was total chaos, as was the boarding process to Chicago. Herding would be more effective with border collies. I will never use this airline again. What you save in airfare you lose in aggravation and inconvenience."
Pros: "Flight was fine, crew was fine."
Cons: "There were complications during checkin that resulted in everyone waiting on line for three hours while the employees tried to figure it out. They couldn't and eventually hand wrote boarding passes. In my opinion - they waited too long to make the decision to do this (over two and 1/2 hours us waiting in line no movement). Because of this, our flight was delayed. We made our connecting flight but our luggage did not. We took Icelander partner Swissair to Amsterdam. We went to the Swissair lost luggage office and spoke with a gentleman who informed us that our luggage was still in Reykjavik and would be flown to Amsterdam the next day (this was Monday at noon). I told him that we were not going to be in Amsterdam, but we're driving that afternoon to Koblenz, and would be staying there until Friday. He assured me that they would fly our luggage to Frankfurt and deliver it to our apartment the next day. I gave him our information, and he gave me a baggage claim with the phone number to check on the status. He told me they would contact me by phone the next day for delivery and that we would have to be present to sign for the luggage. We did not use this as an opportunity to go on a shopping spree. Instead, we bought some essentials (soap, toothpaste, toothbrushes, shampoo, underwear and a shirt) knowing that we had laundry facilities at our disposal. We did not receive our luggage on Tuesday. I called the number given to me Tuesday afternoon (after not hearing from the airline all day) and was told that my luggage had been shipped to Amsterdam....not Frankfurt. I explained again that we were not in Amsterdam and would not be back there until Friday. I was assured that they were putting the baggage on the next flight to Frankfurt via KLM airlines and we would have it the next day. On Wednesday afternoon, I again called the number after not hearing from them all day. I was informed now that our bags made it to Frankfurt airport but would not be delivered until the next day, Thursday. We had been wearing the same clothes since we left NY on Sunday. I asked to speak to the gentleman's manager. I wanted assurances that we would receive our luggage as no one, up to that point, from any airline (Icelandair or Swissair) had followed up with me. I was the one calling each day. He was very hostile and told us his manager was not there and there was no one else we could speak to. There was no other number we could call to discuss our claim. He got defensive and his answer was that the baggage was in KLM's hands and he could not answer for it anymore. Yet I wanted to know why I had not received an update each day, why after three days we did not have our luggage, and why none of them (Icelandair or Swissair) was making this a priority. Remember, our luggage was not lost at any time. They always knew where it was and they always knew where we were going to be. This representative hung up on me ."
Cons: "On a long fliggght"
Pros: "Once we got to the shuttle, boarding was quick and efficient. Flight was not expensive. Flight from Reykavik to Chicago had numerous movie/tv selections. Many were older, but plenty to choose from."
Cons: "Seats very close together--if the person in front of you reclined all the way, you had to as well. Seats were a little stiff (not terrible, but not very comfortable). Boarding at Reykavik was chaotic. Airport was boarding 4 big flights all from the same small (but new?) end of the terminal and it was hard for people to figure out which line they should be in due to the placement of the screens and the sheer number of people all boarding simultaneously. This is not an IcelandAir problem but likely an issue of Reykavik airport being under-prepared for the ginormous amount of visitors and layovers."
Pros: "We had a most wonderful flight attendant named Axel Arnason on our flight who was great and made the flight not only bearable but actually very good. We were very unhappy at boarding and he recognized this, took the initiative, and went out of his way to insure that we were happy. One of the other flight attendants also gave us a free meal. I thought the airline should have given everyone a free dinner due to such lousy service at the gate. I would highly recommend that your executives take a plane ride in economy. It may open your eyes!"
Cons: "We had a two hour delay before leaving in Oslo. We walked into the most chaotic scene i've ever experienced at a terminal. Despite having a two hour window, nothing had been done to prepare for all the people arriving and needing to connect. There were no lines, no signs, no people to tell us where to go or how to board. It was a big fat mess! There was no time to go to the restroom, get something (less expensive) to eat or take with us. Very poorly handled. Once on board the plane, the very least that should have been done as to give everyone a free dinner. If we hadn't had such a nice flight attendant I would be requesting reimbursement for the meal we had to buy on the plane. I don't know if we will fly with you again. The seats are tiny, no snacks provided, and not a very good food menu."
Pros: "The entertainment system was great. There were tons of movies that were available in flight which was nice."
Cons: "The crew was not that nice, there wasn't even a snack offered (I was told no multiple times when I asked for water), and they failed to keep us updated on all delays/connections. I was very disappointed when we were delayed 45 minutes and were given no updates as to the delay. We had a connecting flight from Reykjavik to JFK and we landed 10 minutes before the connecting flight was to take off. No one on board made an announcement or really knew what was going on. For an airline that has branded itself "my stopover" they should have reassured and updated all passengers as to connections and delays. It was very nerve wracking and did not need to be that way. Very disappointing."
Pros: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Flight good. Missed the pay for food trolley, so didn't eat."
Cons: "Reykavic airport has the least amenities I have ever experienced. Very few seats in the lounge. Most are forced to stand or lie on the floor. Don't think that getting through the gate will mean getting on plane, it's too another waiting room with a few seats, mainly standing. The airport has no seated restaurants or cafes. So getting off a plane hungry id not pleasant. I will never again fly to and from New York via this 'airport'"
Pros: "The crew, flight, food and entertainment were great."
Cons: "The boarding process was an absolute mess. It's like the ground crew forgot there was a flight or something. I don't know if it was the fault of the airport (CDG) or what but Iceland air didn't have an actual check in desk and they didn't have any roped lines and it opened 30 minutes late. There were 260ish people with all their luggage creating a makeshift line that stretched into the next hall It blocked Singapore Airlines, Turkish Airlines (both were checking in their own flights) and a major passageway through the terminal. I don't know how hard it is to set up a monitor with a screensaver that says "IcelandAir" and cordon off some rope lines, but apparently it's pretty hard at CDG."
Pros: "The water and longer seat belts."
Cons: "Poor communication at the gate when boarding leaving many people looking around lost and confused. No real boarding process - a real scrum once on board. Can't even provide a small bag of nuts or chips, very limited selection of beverages which are complimentary and the foods offered for sale did not have much option for people with dietary restrictions (and I didn't see a place to special order). Besides hard seats and outdated movies and screechy classical music, what can I say about the entertainment. Not all seats and entertainment equipment in working order."
Cons: "The gate situation at the Iceland airport is terrible. They have no place for people to sit. We flew through Iceland from Amsterdam continuing on to Portland. When we went to our out bound flight there was no place to sit. Hundreds of people were sitting on the floor. Eventually it was standing room only for over an hour. Immediately adjacent to our gate were 4 other gates. All flight departures from these gates were scheduled with 20 minutes of each other! That's nearly 1,000 passengers gathering in a narrow concourse with no separate gate seating. Very miserable conditions. Need I say more."
Pros: "Staff was friendly"
Cons: "There was no way to reserve seats for the flight. I made our reservations eight months in advance and there was no way via kayak or Icelandair to choose seats. When we tried calling the airline, they told us we needed to call back 36 hours before the flight. When we called 36 hours before the flight they told us all of the seats were alr day taken and we needed to speak to the agent when we checked in. When we were given seat assignments at checkin and asked why we'd had no input into the seat selection, they said we should have called in advance. It was really frustrating, especially because we ended up in th back of the plane. I was in a middle seat, winch don't have any space for a bag under the seats in front of them. Then there were no meals served on the overnight flight. I bought a small salad for 12 euros. I have never in my life taken an overnight flight where they don't serve at least dinner, if not both dinner and breakfast. The flight was on time and the attendants were friendly, but I wasn't terribly impressed otherwise."
Cons: "Flight was almost an hour late departing IAD, and arrived too late in Reykjavik for us to make our connecting flight to Paris, which Icelandair did not hold at all for the many passengers who were connecting. We were sent to England, then connected with another airline after a four hour layover. Our arrival in Paris was 8 hours late, and our bags did not get to us at our hotel until four days later. This was poor customer service by Icelandair all around, that could have been avoided by holding the connecting flight for 45 minutes. It affected many passengers, not just us."
Pros: "Handed out a bottle of water to each passenger during boarding"
Cons: "In summary: The cheap ticket is not worth the stress and aggravation. The details: 1) Lost luggage - Over a dozen passengers were told that the pilot deliberately took off knowing that not all of the bags were loaded. We were lucky that after some Facebook shaming, Icelandair was able to locate our bags. We got them the next day, albeit after losing 24 hours of our trip. We were fortunate because our schedule was flexible and we could stay a little longer than intended to pick up our bags from the airport. We met other passengers at the airport who had been waiting for their bags for more than 2 days. Ground crew told us that 16 luggage carts needed to be used to bring in all of the late/lost bags. Worst of all - no compensation offered whatsoever. 2) Flight delays - Two of the four flights we took on Icelandair were late. There was no explanation for the delay, and the airline has so few people on the ground that it could not update the gate or boarding time information timely. This resulted in a mad dash through the airport to get to the gate when the plane finally arrived. We were given no notice but told to get to the gate for immediate departure, as if we were the ones running late. 3) Boarding/stampeding - I have never been on a flight where there is absolutely zero order to the boarding process. Almost every other airline assigns boarding zones/groups but Icelandair simply opens up the doors and lets chaos ensue. Even if the airline does not want to go through the cost of changing its systems to assign boarding zones, it would not cost a thing for the gate agents to simply board from the back of the plane to the front. This is why the boarding process took twice as long as normal and even for the two "on time" flights, we still took off and landed late."
Pros: "Entertainment system"
Cons: "No food, beverage service very limited."
Pros: "The flight themselves were fine. Crew and planes were all up to par"
Cons: "The layover in Iceland was very tough for me. our the first leg of our journey has been delayed which is fine those things happen the airline had auto rebooked us as we were going to miss our second leg. However it wasn't until we attempted to board that new flight that we were told we needed new boarding passes as we had been rebooked again. We went and got our boarding passes and went to our gate to wait. We had been waiting there for maybe 15 minutes and became worried as no one standing around us was headed toward our destination and our flight was not on any television screens. I went back to the service desk and found out that there had been a gate change. We ran accross the airport and were nearly the last people in line for our next leg. Naturally our luggage did not follow us. We did receive our luggage a day later."
Pros: "The air personel were really professional, nice and accomodating except for the flashing light of the duty free cart at 2am in the middle of a dark sleepy plane."
Cons: "Where to start? I'm traveling with my wife and we decided to consolidate our stuff in one luggage since she is pregnant and I don't want her to carry any bag... We are allowed for 2 luggages of 23kg each combined it's 46kg, our bag was 30 kg. Through my previous trips with various airlines we had no pb with that until we reached the check in counter, the lady very politely explained that she has to charge me 35£ back and forth for excessive wait on the bag which I found outrageous so i had to squeeze a bunch of stuff in the hand luggage to send it as a cargo Then she infomed us that the plane is gonna be late for 1h while eventually it was delayed more than 2 h On the plane the staff was very friendly however the variety of food is so limited and the hostess passed by in the middle of flight with the duty free cart decorated as a Christmas tree while the lights were off and everyone was sleeping Finall we reach the airport, the bags took 45 minutes to reach us I love Iceland but i will not book with the same airline again"
Pros: "flight itself was fine and on flight service was good. Flight was cheap."
Cons: "Strikes at the airport in Iceland are causing significant delays and causing people to miss connecting flights all over Europe and in the US. The airport was completely jammed with people waiting to fly out to the point you could not access the bathrooms. My checked bag also must have been left outside in significant rain for quite some time because it was soaked completely through with water. I had a thick wool blanket on top as well as my clothes in packing cubes and it was all soaked with water. Terrible!! You get what you pay for."
Airlines flying from British Columbia to Reykjavik have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Reykjavik
Masks required on board, masks provided on flights from British Columbia to Reykjavik
Social distancing seating
Middle seats unavailable to book on flights from British Columbia to Reykjavik
Testing for antibodies, testing for symptoms for flights from British Columbia to Reykjavik
Waiving of change fees. Search flexible flights from British Columbia to Reykjavik