Cons: "Due to COVID it was ok"
Pros: "Left and arrived on time"
Pros: "Prompt. Swift boarding."
Cons: "Smelly bathrooms"
Cons: "Everything was great"
Pros: "Nice, clean and on time."
Cons: "The pilot kept speaking info in 3 languages.. disturbing the movie."
Cons: "Check in was very slow for priority lane (slower than non-priority)"
Pros: "Boarding was generally quick and easy."
Cons: "Aerolíneas charges exorbitant prices for luggage - the 1st suitcase is $40 (USD) and additional luggage is $80 each. When purchasing tickets, it was not stated that luggage fees may apply, and when we checked the luggage we weren’t how much the baggage fees we’re until we went to another counter."
Cons: "Poor welcome attitude from the crew... no TV screen... no food unless it was served while I was asleep... But the plane did not fall down ! :-) To put it shortly, not a memorable flight..."
Pros: "Nothing. I had to pay extra money for bagged i already paid for."
Cons: "better boarding"
Pros: "Very friendly counter and gate employees. Crew was polite and efficient"
Pros: "We arrive 30 min earlier"
Pros: "Fast boarding."
Cons: "Basic food. No entertainment."
Cons: "It took very long to get the luggage after we had landed"
Pros: "Puntualidad. El boarding fue ordenado y a horario. Llegamos a horario tambien."
Cons: "La atención abordo no existió. Sólo un vaso de gaseosa o café. Para el costo del vuelo, podrían al menos poner unos snacks."
Pros: "Free entertainment at your seat."
Cons: "It was a 3.5 hour beverage flt. Would have liked real food. no refills on drinks."
Pros: "Checkin, boarding and short flight all excellent as was service staff"
Pros: "If we weren't part of the Sky Priority boarding group there would be literally nothing we liked about this flight."
Cons: "The seats were cramped and not comfortable. The flight had no entertainment. That didn't bother us, but worth noting since we were on a newer plane."
Pros: "Nothing, everyone was rude"
Cons: "Did not let me get in my flight because I had surgery 15 days prior"
Pros: "Easy boarding. Made up time in the air for delay on runway."
Cons: "They need to stop serving ham and cheese on these flights. There are people that do not eat ham for religious reasons. Either have a vegetarian option or serve only vegetarian."
Pros: "No extra charge for checked bags, and in flight drinks and snacks. This plane has video screens so the in flight entertainment was awesome."
Cons: "Only came by once on a 3.5 hour flight for drinks service."
Cons: "Take off was one hour late."
Pros: "the plane was new"
Cons: "my flight was delayed one day due to overbooking, basically they gave my place to someone else. I lost one day of accommodation at destination and had to pay another one in Buenos Aires for which they reimburse max 55 usd, and when you wait fir reimbursement those guys move so slow you won’t believe is true, imagine you have also some people before you- i waited for 2h and 30 min and had 5 people before me. Overall Aerolineas is not a stable company so watch out when you plan your itinerary in Argentina with them i lost two flights because of them in one week"
Pros: "Got back to BA safely!"
Cons: "Flight was delayed one half hour."
Pros: "Small airport. No hassle."
Pros: "We landed safely"
Cons: "Slow deplane...bused to terminal. Poor inflight service."
Cons: "Our flight was delayed for two hours. Finally, we get on the plane, it takes off, and it's freezing."
Pros: "A peacefull a quiet fly!"
Cons: "1 hour of delay"
Cons: "striking staff, complacency Zero concern for foreign travellers"
Pros: "Smooth and comfortable flight. We were upgraded to business class....nice."
Cons: "The boarding process was confusing as they didn't announce in English always."
Cons: "It is appalling that having the highest possible status with Delta - Diamond - that a partner does not recognize this and does not even tagged my bag as priority unless I complained."
Pros: "Everything went according to plan. Tough to beat that."
Cons: "Entertainment doesn't apply."
Pros: "First time first class. Not expected. Super comfortable."
Cons: "We were in the exit row. They made us put our light jackets in the overhead bin while letting 4 others keep them in their laps. When I pointed to the other jackets, the two attendants looked at them and then just moved on. 9 flights in 21 days, all flight attendants on the other airlines we flew were friendly and pleasant. Aerolineas Argentinas attendants were grim, unfriendly, and we believe singled us out for being from the US."
Cons: "Our flight from Mendoza to Buenos Aires was delayed 5 hours. The airline didn't provide any timely information or food vouchers. The experience was very unpleasant, I will avoid Aerolíneas Argentinas in the future."
Pros: "Delays, airport of destiny changed with no explanation"
Pros: "Punctuality, clean plane."
Cons: "Very poor food.. no in-flight entertainment. Tight seating. Service offered would best qualify as "no-frills"..."
Cons: "No actual entertainment on the online option"
Pros: "Comfortable seats, great inclination of seats, lot of space between seats and very friendly crew members."
Cons: "Snacks were small for a 3 hours flight."
Cons: "I was double booked on the same flight using Kayak. Aerolineas Argentina is so far refusing to reverse the double credit card charge. Terrible customer service. Not sure I'll ever use Kayak or fly Aerolineas Argentina again. I am telling everyone I know about the experience so they will beware of using Kayak."
Pros: "El vuelo salió un poco demorado por cuestiones climáticas, pero el resto salió todo bien."
Pros: "Delayed. This airline isn't good. Out of 6 flights, only 1 was on time."
Cons: "You must be checked in 45 minutes before flight!!!!!!!!"
Pros: "I appreciated the speed of the boarding process. Boarding from the back of the plane to the front makes so much more sense and gets everyone on the plane quickly!"
Cons: "I liked the snack boxes better than sandwiches."
On time and nice service on board
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Cons: "Crazy early. Boarding pass says gate closes by 1205 (for scheduled 1220 departure). We TOOK OFF (in air) before 1200. We got yelled at because we arrived only 1 hour early — should be 3 hours early for an “international flight”. Luggage very difficult, Must rush, etc. But everything turned out great. Scl is crazy airport — 20 minute wait for gate ramp when we got there (still 20 minutes early, instead of 40! On a 60-minute scheduled flight!). Huge long walk to immigration. Pretty long wait for bags. But it all worked out fine."
Pros: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Cons: "They changed our boarding gate three times"
Pros: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Cons: "Better communication about route change and code sharing to fix it."
Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"
Pros: "Service and great crew"
Cons: "The food"
Pros: "Crew was amazing"
Cons: "Food please"
Pros: "I purchased tickets but there weren't any actual seats available for us on this plane so we got bumped to a later flight (8 hrs later). Our baggage was also delayed getting to us."
Cons: "Overall a good experience."
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "smooth flight, attendants were very polite"
Cons: "did not offer a bottle of water, sodas were restricted at a small cup"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "It was on time"
Cons: "The boarding was too crowd"
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "La tripulación muy atenta"
Cons: "La comida"
Cons: "They lost my bag and I had to wait a full day to get it back."
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Pros: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Pros: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Cons: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"
Pros: "It was on time. The staff was efficient and courteous . Very hospitable."
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "Clean airplane"
Cons: "30ish minutes of delay"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Pros: "electronic boarding pass"
Cons: "1 hour delay"
Pros: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."
Pros: "IFE on demand"
Cons: "Airline switched our seats, despite having chosen them 48 hours before. Also, they stopped serving beer and chicha. Flight had a 30 min delay."
Pros: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Cons: "Boarding took a minute to start, but it wasn't too bad"
Pros: "This was my 5th flight on LAN. All have been consistently excellent. The food in-flight was simple as these were all flights < 3hrs, but very very good and staff was terrific. Logistically no problems at all."
Pros: "Great flight, smooth, good snacks"
Cons: "Wish we didn't have to use a bus to deplane"
Cons: "Flight was delayed without explanation. We finally reached Salta and then returned due to weather and were kept waiting in a room for hours while LAN attendants stood around conferring. Got there 20 hours later...on a different airline!"
Pros: "We travel with bicycles and the people at the desk were sympathic and helpful. We got charged more than what I understood from the official website but it was still decent price so didn´t say anything. We got twice the same snack on the flight of 3h30. Good thing the chocolate was good. I thought it could have been different and a bit bigger."
Cons: "We flown in few electric storms, suffered from a lot of bumps, and landed in a pretty cowboy way in clear sky. Didn´t appreciate the flying at all. Felt like the pilot was either not enough eperienced either not caring about passenger´s comfort. We had to collect our luggage and bicycle boxes at transit in Buenos Aires airport. One bicycle box got bumped and a piece of bicycle was exposed. Later on after the flight, we got problems on that piece (a front wheel) because of that bump and needed to repair it. We saw how the the crew was handling our boxes : didn´t care at all and placed it in all possible positions while it should stay in the same position. We arrived at AEP at 10:14PM and had a connection flight at 4:40AM the next day. Had to collect our luggage (and huge bicycle boxes) and wait until 2AM to check-in. It was a pain to carry everything and to live all over again the check in, and to not being able to do everything allready at arrival, espacially at that time of the night."
Cons: "We were delayed for 3.5 hours with no communication. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours. I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication. It was a terrible experience."