Excellent experience I would only fly with Emirates
Cons: "All good"
Pros: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Cons: "Really, nothing"
Pros: "Easy booking on line"
Cons: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "For an economy seat, was very comfortable!! Love the food."
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "The comfort and smooth boarding procedure"
Pros: "I did like the cleanliness ."
Cons: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."
Pros: "Onboard comfort and entertainment system"
Cons: "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
Cons: "This was a fraudulent charge!!"
Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."
Cons: "Nothing stands out"
Pros: "Everything except food"
Cons: "Nothing as such."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "Business class upgrade was available for this flight, and it was well worth it."
Cons: "The food was mediocre, at best. Odd food combination choices. I don't expect gourmet on a flight, so don't try to pretend you're serving it."
Pros: "Good flight and easy transfer."
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Pros: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Pros: "- Attentive to infant needs"
Pros: "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
Cons: "Boarding at Dubai was like a disaster"
Pros: "Great Ambience. Excellent Crew. Tasty Food."
Pros: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Cons: "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
Pros: "I did not like the vegetarian food that was offered"
Pros: "Awesome! I love flying with Emirates and I will continue flying with them."
Pros: "Free meal. Free drinks. Not packed so it was comfortable. Great accomodating staff, they were definately amazing even in economy. Power at every seat to charge devices a great list of movies shows etc... food was great tasting and good portion. I enjoyed this flight more than american, delta or any of the big name companies. They should strive to be this good."
Pros: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Cons: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Pros: "It was a short flight but I was able to look at the entertainment section and when I compared it to the previous flight on Korean Air is was far better."
Pros: "Crew members including. Ground staff were good. Food & Entertainment nice."
Cons: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Pros: "Air hostesses were very polite in general I like the leg space food was delicious"
Cons: "- crew pick wake me up to ask for my blanket 30 mins before landing - pick up head set when i had 10 mins left on the movie - did not like not having enough space to fit my hand luggage into overhead compartment for the exit seat. - need free internet - could not get online at all"
Pros: "Crew behavior, boarding, entertainment channels,food,comfort"
Pros: "The crew was nice"
Cons: "Due to an accident the flight was redirected which I understand but when we landed in Bahrain it took four hour for Emirates to organize a hotel then we did not fly out until 15 hours latter on top of that there was no communication or assistance with connecting flights. I missed my connection and was charged another me to fly the following day. This could have been avoided with better communication."
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Pros: "Service was excellent. Crew was friendly."
Cons: "Touch screen at seat was not responsive. Took many presses on the screen to get it to respond."
Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Cons: "Seat could have been more comfortable but the leg room was good"
Cons: "Flight was late"
Pros: "The food was great and the other flight attendants were kind and understanding."
Cons: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Pros: "Crew was amazing. Good movie selection. Pretty comfortable."
Cons: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Cons: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pros: "The crew were very friendly."
Pros: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Cons: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Pros: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Pros: "I like service, plane..."
Cons: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"
Pros: "Everything was perfect"
Pros: "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."
Cons: "We didn't even make this flight."
Pros: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Pros: "Swiss Air is great."
Pros: "Flight staff was attentive and professional."
Cons: "The food was mediocre."
Pros: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Cons: "Having to pay for seat selection"
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pros: "Service was excelent puntualiti was excelente thank you very much"
Pros: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Cons: "The food was edible but not up to the usual Swiss Air standard."
Pros: "I loved Swiss flights.. its staff and in flight expereince"
Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"
Pros: "always enjoying my swiss flights. Thanks guys good job"
Cons: "space at my feet"
Pros: "People friendly"
Cons: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Cons: "Everything was great!"
Pros: "The food"
Cons: "There was one flight attendant that was rude. The reat were very nice."
Pros: "On time"
Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Pros: "On time and friendly service"
Cons: "Poor selection of films, cramped seats and mediocre dinner"
Pros: "Short flight.."
Cons: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Cons: "Small spaces between seats"
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "crew was great"
Cons: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."
Pros: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Cons: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pros: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"
Pros: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Cons: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"
Pros: "Everthing went as planned. Left on time. Cannot complain."
Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."
Pros: "Great food and sevice"
Cons: "Hard to sleep on the plane. Way too expensive to take a guitar as either checked luggage or carry on."
No entertainment although TV screens on during flight.
Everything was great with Turkish Airlines.
Pros: "The airplane was brand new and the service was very good."
Cons: "The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason"
Cons: "Horrible food, crew wasn’t nice"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "All what you think :)"
Cons: "The place's we are sitting can be better"
Pros: "Movies and screen"
Cons: "Flight delayed. Crew doesn’t speak good English"
Cons: "Crew could have been more pleasant"
Pros: "The new aircraft is well put together and comfortable."
Cons: "Boarding and disembarking delays on both sides."
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "The food and service were pretty good. The entertainment was good, and the crew very helpful."
Cons: "The boarding process was terrible. We were checked out and processed 7 times! The questions we were asked were so ridiculous that at some point I started laughing. The official wanted to see my itinerary since I left the US, and all if the places I had visited! (That was a month after the start of my trip since I was on my way back from my vacation). The seats are made for people who are 5 feet tall and skinny. The airport was so busy that we had to Wait inside the plain for over an hour because there was (taxiing traffic) and could not get on the take off Lane."
Pros: "Probably best economy class service and amenities and timings."
Pros: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Cons: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Pros: "Staff is excellent very courteous 5star +"
Cons: "Seats comparing for business class is dated. internet very complicated,"
Pros: "overall, service was great"
Cons: "seats are too narrow"
Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."
Pros: "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
Cons: "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."
Pros: "Pilot was operating nicely, temperature was acceptable,"
Cons: "Cabin crews should pay more attention to elder people,"
Pros: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Cons: "Nothing at all."
Cons: "No, disappointments:)"
Cons: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."
Pros: "I was delivered from point A to point B"
Cons: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
Pros: "The service in the flight was good."
Cons: "There was a delay of one hour at the transit ."
Pros: "The food was excellent and tasty"
Cons: "Long wait for the toilet"
Pros: "Clean, food ok but meed imp"
Cons: "Miss boarding bridges"
Pros: "The lay down seats."
Cons: "Wish they came through the cabin with more beverage services. Twice I had to go back to the galley to get a drink."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Cons: "I didn't hear the boarding call in English."
Pros: "Boarding was on time, the crew was helpful."
Cons: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
Pros: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Pros: "On time, good service, good amenities (earbuds, hot towels, pillows/blankets, comfort kit with sleepers, eye covers, ear plugs. Kids got special treatment with additional toys, cocoa and more."
Cons: "Isle seats after rows 47 start to be positioned with an angle to accommodate for the plane's narrowing structure. The result is much less leg space which is insufficient for 6'+ tall people."
Cons: "to hot, very hot!!!"
Cons: "I woke up twice due to too warm cabin."
Pros: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Cons: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Pros: "Everything on the plane was great."
Cons: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Pros: "The same as above."
Cons: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Pros: "Very accommodating staff, food and drink provided. First time traveling on Turkish airlines but would definitely do again."
Cons: "New boarding area in Istanbul, very stuffy and hot. Did not bother to use board groups so everyone is standing around trying to get on plane. Luggage retrieval in ATL too excessive time."
Pros: "Almost everything. Food ..."
Cons: "Was great overall."
Cons: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Pros: "The flight was very pleasant. I was traveling wit my 2-year old and they brought him a little Batman vs Superman bag with an inflatable airplane, airplane binoculars, and slap on watch. They also brought him an activity book. I thought this was a lovely touch that helped keep my child entertained on our long flight. Adults also received a goody bag with grippy socks, slippers, eye mask, lip balm, toothbrush with toothpaste, and ear plugs. It was a pleasant surprise."
Cons: "Someone was escorted off our plane when our flight landed for unknown reasons. This was the day after the terrorist attacks in Belgium at the airport and metro, and the crew asked the person being escorted off the plane if he had taken all of his bags. If this person was a terrorist, do you really think he would just tell you if he left a bag of explosives on board?"
Cons: "The food was just ok."
This was a really great overseas flight. The crew was very nice and attentive, the seat was comfortable (more than some planes) and the entertainment was pretty good. The flights left on-time, as well. There was no wifi on the plane which would’ve been helpful, especially if you are a business traveler.
Everything was great thanks
Pros: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Cons: "Nothing! Love Austrian Airlines!"
Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "To arrive on time"
Cons: "Food should be much better than this. Otherwise everything is ok."
Pros: "One crew member in the OTP-VIE flight that was great in service ."
Cons: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pros: "The crew was friendly and particularly one of the girls was always giving her best"
Cons: "Short flight but not quite comfortable seats."
Cons: "Staff is not friendly, does not offer assistance or ask if you need anything."
Pros: "Sits had more room then other plain"
Pros: "It got me where I wanted to go, non-stop, for a reasonable price."
Cons: "The economy seats seem to be narrower than they are on other airlines."
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "There werecseats available at gate area to wabit for plane."
Cons: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pros: "Friendly flight attendants."
Cons: "Lost baggage is never good."
Pros: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pros: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pros: "Excellent flight Excellent food"
Pros: "Not a long run."
Cons: "Seats too too tight. Uncomfortably tight."
Cons: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pros: "Good service and on time."
Pros: "Speaking of friendly sky. Great!"
Pros: "Great experience, friendly crew!"
Cons: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pros: "The crew was very very nice and flight was very quick."
Cons: "No entertainment at all, music nor tv :/"
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Cons: "The flight was delayed and I lost my luggage."
Pros: "Drinks were included"
Cons: "No entertainment available not even to pay for. Wifi is overpriced"
Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."
Pros: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Pros: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Pros: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Cons: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Pros: "The pilot did a great job landing the plane in high winds."
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "The crew was nice and the entertainment was okay."
Cons: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Cons: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "Crew was very friendly and helpful"
Cons: "Should have more movie choices"
Pros: "Salzburg airport connection first leg flight"
Pros: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Cons: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Cons: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Pros: "The food was amazing"
Pros: "Free food, entertainment and wasnt full"
Cons: "Normal airline food.... what can you do I paid more in taxes and fees than the ticket. Seems wrong"
Cons: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Cons: "Poor customer service, was booked off twice without being informed."
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "Friendly crew"
Cons: "The proximity of the arriving and departing gates"
Cons: "Nothing to add?"
Cons: "Space was limited"
Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Cons: "The bus to get to the plane was very cramped."
Pros: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Cons: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Pros: "Air Canada is a great airline too"
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Cons: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Cons: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Cons: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Pros: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Cons: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Pros: "The crew was very polite!"
Cons: "It felt really tight."
Pros: "Didn't try the food."
Cons: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Pros: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Cons: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "everything on time on the right place with the right numbers ... perfect ;)"
Cons: "seats on LH435 from ORD to MUC too small and tight"
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Cons: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "See above"
Cons: "See above."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."