The flight was on schedule
It was crowded and cramped.
Staff were friendly and worked hard.
Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft.
Staff were friendly and attentive. Boarding was good - efficient and quick.
Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working.
No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok.
The pilot did a nice job of flying in and banking so we could see the view..
My comfort zone seat
Fun introduction of crew and local trivia sets the time for an enjoyable flight.
More comfortable seat. The seat on this airplane offers little back support.
2 short a trip to serve food
Comfortable as fell asleep before tak3 off and woke up when landing announced.
Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever
Very helpful and friendly staff.
Having to leave Costa rica
I liked the flight attendants sense of humour!
Quick boarding, good customer service, and friendly staff.
When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this
Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them.
Good service easy boarding luggage came out as soon as we were off the plane when you are on vacation last thing you need is to wait for your bags great job all around
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