Daily cleaning, installation of cabin HEPA filters on flights from Montego Bay to Ontario
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|March||Best time to beat the crowds (7% less expensive on average)|
|January||Most popular time to fly (18% more expensive on average)|
Average price round-trip
|C$ 778||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 202||or less|
Good deal one-way
|C$ 128||or less|
Sunwing Airlines, WestJet and Air Canada have all waived their change and cancellation fees on flights from Montego Bay to Ontario. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 4h 00m
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Scores according to KAYAK customer reviews
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Crew was great."
Cons: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Cons: "They were great"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "Crew was great"
Cons: "Stop charging for checked bags"
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Amazing crew"
Pros: "I liked the entertainment"
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "Crew was amazing."
Pros: "Good snacks"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "On time, great service, a lot of legroom."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Pros: "Costmer service great"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "A screen with free movies is nice."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Cons: "3 hours there before the departure."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "was just ok, nothing spectacular"
Cons: "west jet customer service reps in mobay are no good. they need customer service training"
Pros: "They weren't fussy about carry on."
Pros: "Crew was friendly"
Cons: "Seats uncomfortable and no on board entertainment"
Cons: "The cabin was a bit warm"
Pros: "The wide variety options of movies/shows to watch."
Cons: "The food wasn't the best"
Pros: "Lots of leg space"
Cons: "Poor communication on the reason for the delay"
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "The staff providing excellent service and kindness for my mother as she requires assistance in boarding and disembarking. She advised she was well taken care of. On time, friendly."
Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"
Pros: "Everything was good"
Pros: "The flight was average. Not great but not bad"
Cons: "I was forced to pay 50 dollars for our first piece of checked luggage on our return flight. This was not indicated to me when purchasing the ticket and absolutely horrible policy of weet jet and kayak by affiliation. How can you be selling tickets and not clearly indicating whether or baggage is not included. Also when we checked in it did not indicate this fee. It wasn’t until we got to the airport were we notified. Not that it makes a difference because obviously if we checked bags original departure we would obviously need to bring them back. The whole thing seems sleazy. Otherwise the service was pretty good."
Pros: "Flight attendants were awesome"
Pros: "New plane and friendly service."
Cons: "More leg room would be appreciated."
Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."
Cons: "Toronto connection takes forever!!"
Pros: "Arrived safely"
Cons: "No entertainment no food crew m.i.a."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."
Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."
Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"
Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"
Pros: "the crew was, overall, friendly and efficient."
Cons: "Added surchage for one checked bag. No food. and the little they had was doled out miserly (two cookies or one tiny bag of nachos). Requirement to buy blankets, etc No entertainment whatsoever."
Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"
Pros: "Hilarious crew member. Great Canadian jokes"
Pros: "Flight attendants were so nice."
Cons: "There was no info about the visa requirement and that made me stressed out once I tried to check in. Seats were too small"
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."
Pros: "Nothing to like"
Cons: "Being taking advantage of"
Cons: "Was delayed two hours without any notice, or any information regarding the status of our flight. We were on the tarmac for an hour and the crew didn't let us know what was going on. I expect better from WestJet, especially because I chose to pay more money for a flight with them over Air Canada."
Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"
Pros: "Wheel chair support."
Cons: "All Air hosts..no hostesses.No wine in International flight."
Pros: "The hostesses did their best to entertain us."
Cons: "Flight fro LGA ny cancelled later flight delayed so into Toronto 1 am. Booked me in to holiday inn, no meal vouchers and the on going flight not till 8 pm ! Had to pay extra 50$ to stay til .6pm . Very poor customer service!!! Still not in London yet!!"
Pros: "Friendly Staff , quick boarding, flight ON TIME"
Cons: "Having to pay to watch a movie and ear plugs"
Pros: "Friendly staff"
Pros: "Fast boarding"
Cons: "Flight attendant was a little pushy"
Pros: "People very helpful and friendly."
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "WestJet staff very friendly & helpful"
Cons: "Toronto airport needs clearer signage - very confusing"
Pros: "Tv coffee cookies staff"
Pros: "Excellent the staff was very helpful"
Pros: "I got motion sickness and they helped me bringing ice to put on my neck. It helped a lot. They were amazing!"
Cons: "Need a check on Canadian flights when booking to see if the person needs a visa now that the rules have changed. I spent an hour at the airport filling out the on-line visa application unsure if I would be able to make the flight... just glad that the process took an hour and was approved. Please add a box to check if not a US citizen to refer to ETA site for visa needs.... less stress"
Cons: "Waiting to get our luggage"
Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."
Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"
Pros: "Best WestJet flight ever!"
Cons: "No issues."
Pros: "Excellent service"
Cons: "Cranky passenger"
Pros: "The flight was good. The service and information incorrect and could have resulted in my bags being lost if I was not super careful (see below)"
Cons: "(1) The check in people erroneously told me that my bags would be checked all the way through which was not correct (2) I bought duty free and had to exit the traveler section of the airport. therefore my 'duty free" became an issue at Trinidad (3) Very fortunately I checked the carousel at Trinidad airport only to find out that I had to re-check my bags in Trinidad. (4) The Trinidad check in staff were not very helpful. I had to wait until someone was available (and they took their sweet time) to take me through some back entrances so that I would not have to re-pay duty on my goods. Not a pleasant experience and one that I will avoid at all costs in the future. This is not the way to treat customers and TOTALLY un-necessary. This is not 21st Century travel!"
Cons: "Provide some tv. Evening meal, not sandwiches. Leave on time"
Pros: "Lots of legroom despite being in the very last row, and the seats could even recline. We were given the opportunity to board early with a young child. The crew was nice, and the food was good."
Cons: "The seats were old cloth. There isn't any inflight Internet. The flight was delayed by about 40 minutes."
Cons: "Better food and an entertainment center with movies. It's a 6 hour international flight after all."
Pros: "Not one thing"
Cons: "The crew did not serve the guest enough water. They were heard laughing at the back. I will not fly Caribbean Airlines agaim"
Pros: "Amazing flight and superb landing. Staff was friendly and the food was great."
Cons: "If beforehand passengers knew to download the airline app for In flight entertainment would have been better for a lot of people. Lucky I saved some movies to my phone otherwise it would have been a crazy boring trip"
Cons: "uncomfortable seats"
Pros: "Loved the real trini food that was served outbound"
Cons: "Could see the monitor properly"
Pros: "Great service On time"
Pros: "Everything was up to the par, from service to staff."
Pros: "The washroom was kept clean. Please keep this up as it is one of my concerns when I fly CA. Intermittently the flight attendants should clean it like it is done in Cathay Pacific. It makes the flight enjoyable."
Pros: "My overall experience was wonderful. The crew members were awesome!"
Cons: "No Wi-Fi"
Pros: "What did I like? Nothing!"
Cons: "Horrible flight. One of the worst I have ever been on and I fly a lot. Flight was 90 minutes late and that was just the start of things. Baggage delivery took over 100 minutes in FLL with no Caribbean Airlines personnel to be found. Since CA has no interline agreement coming into the US I was told I was on my own. Missed my connecting flight (3 1/2 hour connection and I still missed it!) and was out $1200 out of my pocket to get a new reservation. Horrible, horrible airline!"
Pros: "Ok service."
Cons: "No lounge acc"
Pros: "The flight was on time. The flight attendants were pleasant."
Cons: "When I went to check in at the airport, the agent was at first saying there were no seats. This after I bought my ticket months in advance."
Pros: "The professionalism of the crew was top notch."
Cons: "Actually nothing much to complain about expect I wish the seats were a bit more spacious."
Pros: "The flight was ok just need to give little snack on the flight Mitchell"
Pros: "The plane was very old, didn't feel safe!"
Pros: "All went well and staff was nice."
Cons: "I wish they had better movies to watch."
Cons: "They ripped my suitcase and on my return trip they refused to carry my suitcase unless I pay $12 US to shrink wrap it"
Pros: "I have not flown Caribbean Airlines for a Longreat while as they were less than reliable. I was pretty impressed to see they now have their act together. The flights were on time, the checkin process waso smooth and the flight crew did a fantastic job"
Cons: "Well, that's the same with all airline now a days. In flight entertainment and refreshment suck. I won't hold that against them"
Pros: "Fast check in!"
Cons: "The plane was a bit dated."
Cons: "Searing on Food terrible Movies poor headsets"
Pros: "I was really a great experience the crew members were all pleasant and helpful."
Cons: "There should even be a snack, nuts, chips , popcorn or sometiing"
Pros: "the flight was on time and we reached ahead of schedule. The pilot communicated with us like a tour guide telling us what our travel plans were and pointed out the different areas we flew over - very good!!"
Pros: "Love the way captain informed us where we were.... Flying over Cuba. I like that the passengers clapped when the plane landed not all the airline I've travel on does that.."
Cons: "The evening meal was a sandwich wish I had a choice.. But it was very tasty"
Pros: "On time departure. The crew was fabulous."
Cons: "The movie started late so we did see the entire movie"
Pros: "Nothing was as i espect no Customer service was poor"
Pros: "Meals, easy check-in, smooth flight, pleasant staff."
Cons: "The first few pages of the website."
Pros: "Great customer service"
Pros: "The crew members kept us alert, very friendly.. First time flying with Caribbean airlines and it was great."
Pros: "I am very disappointed that my flat iron and hair gel was stolen from my suitcase, even after I had to pay for the extra suitcase. I paid for the extra suitcase and an employee stole from me. It's like Caribbean airlines charged me twice because I have to replace my stolen items. I am very disappointed in this service."
Cons: "No food given or snacks other htan a drink"
Pros: "service and uickness of flight"
Pros: "The hospitality and friendliness of the crew who always greeted us with a smile."
Pros: "Food was well prepared. Crew was very welcoming and tentative to all passengers."
Cons: "Plane smelled like bathroom when boarding. Same issue when boarding from JFK to MBJ on Carribean Airlines. Smell disappears once air is turned on once inflight. Entertainment is not in-line with competitors. TV's are too high and shared by 4-6 passengers."
Pros: "The flight was on time. Flight was comfortable Crew was friendly"
Cons: "No food/ snacks Awful and limited beverage"
Pros: "I enjoyed the movie The 1st luggage free The packaging of the utensils ( think that was well put together) I enjoyed listening to reggae on the radio...that was great. I appreciate the fact that the Pilot kept us up to date each step of the way. Thanks for taking me home safely."
Cons: "The crew members were not pleasant The Flight attendants seems like they were not happy to be at work, their energy was not optimistic. Didn't enjoy the food The plane was delayed, that's awful. The luggage's took quite awhile to dispense. Had a lot of air pockets, was just not a smooth flight from beginning to end. Did not like you had to use your hand to turn on the faucet in the bathroom."
Pros: "It was a great flight"
Pros: "Very comfortable and staff was very friendly"
Pros: "The crew on the plane was great, however the woman at the check in counter was very rude and unpleasant, even going thru security everyone had a bad attitude"
Pros: "Quick check in. Flight left and arrived on time. Quick luggage collection."
Cons: "Online check in was unavailable. The female Seawell check in staff member was unfriendly. The flight attendant was annoyed when I asked for an immigration form. The plane, including the seating and the passage way, is too small. Extended low flying into Piarco airport made for an unpleasant experience."
Pros: "The Flight Attendants were professional enough. The food was satisfactory and the level of comfort was acceptable."
Cons: "The boarding gate was changed after checking in and not all passengers were aware of the change. Thus making the start of the trip less than enjoyable."
Pros: "I liked nothing about Caribbean airlines..."
Cons: "The fact that I tried to check 12 times!!!all now!"
Pros: "The plane aborted take off half way down the runway.And after 25 mins we were taken off and bought back into the terminal where we sat for another 2hrs.They got the problem fixed and loaded us on.When it was time to serve the meal the oy option was chicken. No vegetarian. Others wise we landed safely."
Cons: "The whole Caribbean airline experience"
Pros: "The smooth ride , easy accessibility and courteousy of staff"
Cons: "Had no real issue I, except this time I had to get wheel chair assistance, i had to wait in the passage unattended for a while at point of disembarkment"
Cons: "Food offering"
Pros: "The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed"
Cons: "More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long."
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Pros: "Crew was very friendly"
Cons: "It was 45 min late so that needs fixing"
Pros: "Friendly crew"
Cons: "Food& entertainment"
Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"
Pros: "The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air"
Cons: "Nothing. This has been the best flight experience I’ve ever had."
Pros: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Cons: "Security at Heathrow -slow!!!"
Pros: "Left relatively on time, friendly crew, clean cabin, and good enough"
Cons: "Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa."
Pros: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
Cons: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Friendly crew."
Cons: "Flight delayed and missed connection. Ground crew in Rome assured there would be no further delays and connection would be made. Then plane was held on runway for 30 minutes after arriving 1.25 hour late. No complimentary drinks or snacks for a 3 hour flight. Landed 15min before connecting flight departed and was told by crew that a BA representative would be at gate to meet passengers who "missed" connection to LA, but no representative for the LA connection was present (only for other connections) though 20 passengers were on the same LA connection. Approximately 30 other passengers missed other connections. Was told that we would not make transfer to connection in same gate though we still had 10min before departure. At rebooking desk, was told "this happens all the time". Given meal vouchers to use at hotel by London Heathrow. Dinner voucher was valid only at hotel for a single dinner option (chicken, curry, salad, and water only - no juice nor soda, etc.)."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "The flight was on time"
Cons: "This was an old plane. No electrical outlets. The entertainment system didn’t work. Sure didn’t bend over backwards to make us happy. 1 cup of coffee. I did get a refill but only because I got up and asked someone. I will sure avoid British Airways. We took 3 long flights with them and they were all on that old 747. They need to update."
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Cons: "No WIFI"
Cons: "Almost missed my flight. They had no confirmation of the booking even though it had been done a month earlier. Called the customer service and they kept directing me to go figure things out with the airport staff. It was a very frustrating experience. Took almost 4 hrs to confirm that the flight had been paid for."
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pros: "the first flight from Chicago to London was great. very good aircraft."
Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost."
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "Competent crew. Arrived early."
Cons: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Pros: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Cons: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "The people were nice."
Pros: "Thai airways much better"
Pros: "great service - flight was smooth takeoff and landing"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Cons: "I didn't have a flight to Baltimore. This was a booking error; one of many mistakes AA made in a 24 hour window."
Pros: "I realize that you always have to pay for food on short haul flights these days but, considering that, I was pleased with the M&S food offerings. There was enough variety to please our young children, vegetarian and omnivores and the prices were reasonable for airline prices. It came in very handy as it was definitely lunch time."
Cons: "I was surprised to have to pay to reserve a seat on a BA flight beforehand. That's getting to close to Ryanair. Also, the boarding gate at Venice Marco Polo was awful, super overcrowded and confusing. We actually had two different flight lines getting merged. Expect better from BA facilities."
Cons: "My luggage didn't make the transfer"
Pros: "Fabulous experience on every level"
Cons: "Waiting an hour and a half in the customer service line when you make it in time for your flight but they won't let you on your flight two make your connecting flight it was still on the ground they didn't hold it. There were more than 10 people on my flight that missed their connection. I planned a two-hour layover thinking that would be plenty."
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Cons: "The low resolution screens and limited programming compared to other airlines and aircraft"
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Cons: "the wifi is awful"
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "4 hour delay is unacceptable"
Pros: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Cons: "More leg room"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "The inflight enternet selection was great, totally enjoyed it. Crew service was good and kept us updated as we approached Charlotte."
Cons: "Gate C19 was hot and didn’t have adequate seating for passengers in the area"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Cons: "Awesome Customer Service"
Cons: "I will never fly with American again."
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Prompt on time service."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "Crew was friendly, seats were comfortable."
Cons: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Stop serving early"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Premium space"
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The smooth flight."
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "The space on the newer plane."
Cons: "Being redirected to Dulles and just told to fend for myself. My phone was dead, I lost my charger and there aren't any pay phones in Dulles. All of the restaurants were closed because of the time and I was rudely told by the AA employ that greated us that she was the only gate attendant."
Cons: "Still in the waiting room waiting for this flight"
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