Daily cleaning, installation of cabin HEPA filters on flights from Spain to Whitehorse
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Scores according to KAYAK customer reviews
Cons: "Crew could be friendlier."
Pros: "Meals, comfort, polite staff"
Pros: "The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great"
Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
Pros: "Seated in the exit row and lots of legroom."
Cons: "Not much"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Cons: "Everyone on the plane was freezing and the crew could not do anything about it"
Pros: "excellent staff"
Cons: "My wife was denied boarding the flight because of some confusion with her documentation. This "kid" that was an Air Canada representative took it upon himself to deny her boarding because of what he claims as documentation not good enough to travel through Canada into the United States. My wife, who's green card is pending has travel authorization by USCIS that expires in Oct. 2018 that permits her to travel back and fourth from Peru to the US. She also has a special stamp from USCIS in her Peruvian passport. We tried our best to make this guy understand. He clearly did not understand the rules regarding her situation. He didn't even bother to get a manager. Furthermore, we were treated terribly by the Air Canada staff at the Lima Airport. They could see I was visibly furious. I had to leave my wife there at the airport not knowing for sure if she was ever going to get out of Peru. When I went to check in my bags, they tried to charge me $250 because both my bags were overweight. One of the gate agents tried to coax me into a fight just so they could call security. The whole thing left me shaken. Not only that, I had to make another reservation for my wife on United Airlines which costs me $1700. She had no problem boarding that flight with her documentation. I find that interesting don't you?"
Pros: "Staff were great but Air Canada Rouge does not have pods in business class. The food was mediocre at best and there were many technical difficulties with the in-Air entertainment. Also, no wifi? It’s 2018."
Cons: "iPads for entertainment.. had to download Air Canada on your personal device BUT they don’t give you access to real wifi? Basic food. Seats were nothing special."
Pros: "Crew was friendly. Plane appeared clean."
Cons: "Flight was delayed twice. Luggage was delayed coming off the plane. I assume it was weather related. One piece of our luggage was damaged. Not able to connect to entertainment app."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Pros: "The vegan meal was tasty"
Cons: "Boarding was chaos. My partner’s entertainment screen would not work so I was not in a position to use mine. Air Canada doesn’t understand vegan. Offered us egg and cheese for a snack. Typical air travel. Long live the train."
Cons: "This review is about Air Canada from Los Angeles to Vancouver. Our flight was cancelled the flight for technical reason, without a notice. We found out when we got to the airport with four children. We were put on a later flight that also left Los Angeles later than the scheduled time. We arrived to Vancouver so late that we could not make the latest BC Ferry to Victoria that left at 9:00 pm. We lost our hotel reservation in Victoria. We were stranded in Vancouver till we could find a hotel that cost us an extra $600 (US dollars), an extra reservation for the ferry and lost a precious half a day of our vacation. When we complained about this wasted time and money Air Canada did not utter not even a clear simple apology. It offered a lousy discount on our next flight with the company, believing that we may ever use such an uncaring company"
Cons: "1 attendant looked unshowered with greasy hair, but good attitude"
Pros: "Plenty of Entertainment Choices"
Pros: "Had a flight out of LGA to Toronto after arriving on the red eye from Cali! The staff is amongst the best in the industry and love flying them! Polished, professional and courteous! For the money we pay to fly and be spoken to as if we're second rate citizens is absured and unacceptable. However every time I fly them, I find their employees make the entire experience a pleasure to fly! Thank you to the leadership team for empowering your staff and execution."
Cons: "Food can always be better but that's across the board!"
Pros: "Spacious seats"
Cons: "Rude staff, delays both to and from Toronto on my flight and numerous others."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Pros: "It was a fine international flight. Service from flight attendants was good and amply offered throughout flight."
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "The plane was very comfortable. There was ample room for carry on luggage. There was many options for entertainment. The staff was friendly. In addition, there was a good amount of food. Overall, very pleased."
Pros: "Our flight went by quickly, as the seats in Economy were very comfortable and the crew was very kind and accommodating. There was a great selection of movies and TV on the individual entertainment screens. We would definitely fly Air Canada again."
Cons: "Nothing- one of our best international flights!"
Cons: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
Cons: "Not so bad..."
Cons: "Everything was good"
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Pros: "I breathe threw my neck & I'm used to putting the air blower on my neck for extra air. These planes had none. We were surprised. And room between the seats was tight."
Pros: "Flight was ok, the aircraft was in excellent condition. The food was also very good."
Cons: "The flight information stated that the flight was a Lufthansa flight when it was actually an Air Canada flight. That caused some confusion and possible delays at the Madrid airport."
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Pros: "Stuff was pretty friendly,"
Cons: "Flight was 2 hours delayed, food was not very good and they didn't have enough chicken options when our turn came. Movies/TV selection was very limited."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "The crew members were very attentive and welcoming."
Cons: "Like last year both flights going and returning had long delays making the boarding experience really poor."
Pros: "Attendants were friendly. Equipment comfortable, many entertainment options."
Cons: "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
Cons: "Our flight was delayed and we lost our connection flight"
Pros: "The first meal on my return flight was correct"
Cons: "The second meal had cheese in it and I took a bite before I noticed. They gave me a new one but didnt seem bothered by it. Dietary restrictions NEED to be taken seriously, thank god I'm not, but some people are deathly allergic. This wasn't the first time they messed up my food either."
Pros: "I liked my seat in the back, the crew, the movies, and the food."
Cons: "The two different technical issues they had that made us leave almost two hours late and caused me to miss my connecting flight."
Cons: "Even though we checked in early, and had a three hour layover, they managed to delay our bags. It will be also 36 hours until we have them."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Pros: "I was not expecting much from the small aircraft, but there was so much leg room that my very tall husband actually fit in the seat and his knees didn't touch the seat in front of him like usual. And, there was an in-flight entertainment system, also unexpected. Kept the kids happy."
Cons: "I gave 1 star for food because there wasn't any. Air North has cookies."
Cons: "2 and a half hour delay"
Cons: "I miss individual entertainment screens for such a long flight."
Cons: "gate assignment kept changing so i bounced through the airport more than i would have liked to since i was trying to get some work done between flights. in addition, the final gate assignment was tight to say the least; people were literally sitting on the floor next to the moving walkway. this isn't an Air Canada problem it's a Pearson problem and made the experience less than pleasant."
Pros: "The direct connection between Toronto and Madrid, since we travel at least once a year or more to Spain The staff on ground and on board were simply excellent, communicated well in Spanish, French and English The food and drinks (wine) were excellent and plentiful."
Cons: "The coffee could be a bit stronger (Spanish style)"
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Pros: "Great flight crew, amazing plane, nice food and drinks, entertainment system, and pillows + blankets offered! A+"
Pros: "Business class was very nice, once we finally were somewhat compensated for the airlines errors."
Cons: "Had to settle for flying into Heathrow even though we ultimately needed to get to Brighton and had been originally booked on a Luftanza flight to Gatwick. We needed to get to a conference that began Wednesday 3pm, but didn't get in until midnight that night, so we missed the first day of the meeting. The Air Canada service desk didn't exist, so we had to go through two different managers before we finally got an upgrade to business class. After that, the flight was very enjoyable. Once we got to Heathrow at 9pm, we ended up having to pay 60 pounds per person to get to Brighton, finally arriving at our hotel at midnight. Needless to say, we will be contacting the Air Canada customer service and lodging a very large complaint by email...apparently the only way to contact them."
Pros: "One hour late due to waiting transit passengers thought US custom. But catch up in arrival on time in SFO"
Cons: "Food - because I was in the last section, they ran out of chicken. And only offer paste with Cheese. I can't take cheese and daily product. It iwas a hungry trip"
Cons: "2hrs delayed and no explanation the reason. So my arrival time in Toranto 2am instead of 10:45pm."
Airlines flying from Spain to Whitehorse have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Spain to Whitehorse
Masks required on board, masks provided on flights from Spain to Whitehorse
Social distancing seating
Middle seats unavailable to book on flights from Spain to Whitehorse
Testing for antibodies, testing for symptoms for flights from Spain to Whitehorse
Waiving of change fees. Search flexible flights from Spain to Whitehorse