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Pros: The representatives were very nice. I received a prompt call from a very nice person after my complaint about my experience. I was refunded the extra $10.00 I had been charged to get me to the airport in time to catch my flight.
Cons: Hidden charge - about $4.50 more than quoted by KAYAK. I had to pay $4+ for the inconvenience of waiting longer (they only run every 15 min) for a shuttle; than having to wait 15 mins for another pick up to take me to the car rental. The car was old and smelled. The carpeting was coming away from the floor.
Good price. Ok service
Pros: Price and the convenience of renting. No hassle and queues
Cons: Car was not well maintained. Stains on seats. Smell of cigarette smoke
So friendly and helpful
Pros: The staff is amazing
AMPM was just bad news
Cons: They mixed up my pick up time. I was scheduled to pick up my vehicle at 12 noon, they had me picking up at 2pm. She was adamant about this 2pm pick up time until I showed her my reservation on my phone. After this got worked out, she told me that they not only didn't have the vehicle I requested, they only had one vehicle on site- a gigantic minivan, which isn't ideal for city driving. When returning the vehicle they drop you off about a mile away from the shuttle because, in our driver's words "We don't pay to enter the parking lot" A mile walk carrying luggage at the end of the trip isn't how you want to end a trip.
Totally unhappy with my service.
Pros: The price
Cons: Got a very dirty car. My pickup appointment was delayed by half hour due to short staffing. When returning the vehicle, i was treated poorly by staff. They weren't attentive in any way. Received a discount but i had to prove the vehicle was dirty...soo glad i took a video.
Cons: Took me over 40 minutes to get a car. First car I got had broken trunk lock. Instead of replacing this car, stuff starts to guide me how should I close this trunk.
Overall, if you want cheap car, this is the place to go. If you want normal service, I wouldn't recommend this place.
Pros: - everything was fast and to-the-point
- i forgot my credit card and was able to rent with debit
- i was able to provide proof of insurance for my car at home to avoid buying their insurance
- price unbeatable
Cons: - not a real con, but would be easier if you could take one shuttle to/from the office (but FYI you can get a drop-off at the terminal for a $10 fee)
Pros: Really great rate, received a much better car than expected.
Cons: Pick up and trip off
Pros: I liked that the service was the cheapest I found for the weekend. I have rented out of LAX before and I have waited over 30 minutes to get the right shuttle to arrive. This shuttle went around pretty frequently, and you end up in a random lot but AMPM is there when you arrive, ready with your car. They take you back to the hotel where their office is and process your paper work. The process is pretty quick and the service is great.
Cons: The cars could use a car wash, at least the one we got. It wasn't very dirty, and we did't mind it too much, its just when you rent a car you expect it to be clean. For the price and the service it's not too bad.
Pros: Agents were nice and friendly. Price was good.
Cons: Car was damaged and dirty. They don't ship left items even if you pay for shipping.
Waited 40 minutes to be picked up
Cons: Waited 40 minutes to be picked up from the cell phone lot after they said it would be 10 minutes. They do all their pickups and drop offs at the cell phone lot. It is an extra $10 to get dropped off at your terminal.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from AMPM Car And Truck Rentals in Los Angeles.
AMPM Car And Truck Rentals has 2 rental locations in Los Angeles. Take a look at our AMPM Car And Truck Rentals rental location map to find the best rental cars near you.
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