Reviews for AMPM Car And Truck Rentals in Los Angeles
- All reviews 100%
Based on 50 reviews
3 May 2016
Pros: The representatives were very nice. I received a prompt call from a very nice person after my complaint about my experience. I was refunded the extra $10.00 I had been charged to get me to the airport in time to catch my flight.
Cons: Hidden charge - about $4.50 more than quoted by KAYAK. I had to pay $4+ for the inconvenience of waiting longer (they only run every 15 min) for a shuttle; than having to wait 15 mins for another pick up to take me to the car rental. The car was old and smelled. The carpeting was coming away from the floor.
29 Apr 2016
Good price. Ok service
Pros: Price and the convenience of renting. No hassle and queues
Cons: Car was not well maintained. Stains on seats. Smell of cigarette smoke
27 Apr 2016
So friendly and helpful
Pros: The staff is amazing
26 Apr 2016
AMPM was just bad news
Cons: They mixed up my pick up time. I was scheduled to pick up my vehicle at 12 noon, they had me picking up at 2pm. She was adamant about this 2pm pick up time until I showed her my reservation on my phone. After this got worked out, she told me that they not only didn't have the vehicle I requested, they only had one vehicle on site- a gigantic minivan, which isn't ideal for city driving. When returning the vehicle they drop you off about a mile away from the shuttle because, in our driver's words "We don't pay to enter the parking lot" A mile walk carrying luggage at the end of the trip isn't how you want to end a trip.
25 Apr 2016
Totally unhappy with my service.
Pros: The price
Cons: Got a very dirty car. My pickup appointment was delayed by half hour due to short staffing. When returning the vehicle, i was treated poorly by staff. They weren't attentive in any way. Received a discount but i had to prove the vehicle was dirty...soo glad i took a video.
23 Apr 2016
Cons: Took me over 40 minutes to get a car. First car I got had broken trunk lock. Instead of replacing this car, stuff starts to guide me how should I close this trunk. Overall, if you want cheap car, this is the place to go. If you want normal service, I wouldn't recommend this place.
22 Apr 2016
Pros: - everything was fast and to-the-point - i forgot my credit card and was able to rent with debit - i was able to provide proof of insurance for my car at home to avoid buying their insurance - price unbeatable
Cons: - not a real con, but would be easier if you could take one shuttle to/from the office (but FYI you can get a drop-off at the terminal for a $10 fee)
18 Apr 2016
Pros: Really great rate, received a much better car than expected.
17 Apr 2016
Cons: Pick up and trip off
17 Apr 2016
Pros: I liked that the service was the cheapest I found for the weekend. I have rented out of LAX before and I have waited over 30 minutes to get the right shuttle to arrive. This shuttle went around pretty frequently, and you end up in a random lot but AMPM is there when you arrive, ready with your car. They take you back to the hotel where their office is and process your paper work. The process is pretty quick and the service is great.
Cons: The cars could use a car wash, at least the one we got. It wasn't very dirty, and we did't mind it too much, its just when you rent a car you expect it to be clean. For the price and the service it's not too bad.
16 Apr 2016
Pros: Agents were nice and friendly. Price was good.
Cons: Car was damaged and dirty. They don't ship left items even if you pay for shipping.
15 Apr 2016
Waited 40 minutes to be picked up
Cons: Waited 40 minutes to be picked up from the cell phone lot after they said it would be 10 minutes. They do all their pickups and drop offs at the cell phone lot. It is an extra $10 to get dropped off at your terminal.
15 Apr 2016
Cons: Pickup/drop off took over an hour. They tried to charge me more than the kayak price at check-in saying it was an "estimated" price. Must literally show proof of insurance if you waive their insurance. Must allow them to hold $250 along with your rental price until you return the car.
14 Apr 2016
Won't rent from there again.
Pros: The people that work there are friendly.
Cons: The cost quoted on Kayak does not include the insurance, which is significant. The facility isn't with the other car rental agencies and doesn't have a regular shuttle. They text you instructions on how to get there, but my text didn't get to me until the day after my pick up, so it wasn't helpful. Everyone I dealt with was nice, but they are not careful or professional. The price quoted on Kayak was a few dollars less per day, but I think after insurance it averaged out. Even if it was cheaper, going back I'd rather pay the extra $4/day and deal with a more polished company.
13 Apr 2016
What a scam
Cons: Upon arrival I wasn't allowed to use my cc because it wasn't a visa. I asked for a refund since they would not give me a car and they told me they would not. These a$$&@les took my money and told me to leave.
6 Apr 2016
Cons: Get what you pay for, stay far away
5 Apr 2016
Pros: It was a relatively smooth pickup/drop off. They're accommodating.
Cons: They only take credit cards. Not event the Visa/debit, which I feel is a pain I luckily had my friend with me who had a card, I would have been screwed otherwise. Also, be sure to have your insurance card with you! I wasn't told that until I was 3000 miles away from mine.
29 Mar 2016
Friendly people + awesome car, can you start an ai
Pros: It was the cheapest car rental possible off Kayak and I scored an amazing super cool Fiat. AM/PM was professional and very friendly and easy to work with.
Cons: The only downside was that they don't have their own airport shuttle
27 Mar 2016
Get what you pay for: Can't get picked up from air
Cons: The service is misleading since you have to take the airport shuttle to a car rental lot. Won't get picked up until you are at the lot, so be prepared to wait. Drive to airport is extra and goes up in price with the traffic. Got what I paid for as the cheapest option. Now I know why.
10 Mar 2016
Cons: Made me wait 45 mins for pick up and charged me $5 for drop off
7 Mar 2016
Pros: I appreciate how tech savvy & streamlined the operation seemed to be. It was a refreshing change from Hertz & the others. I appreciated small savings that came undoubtedly from them not supplying a fully fueled car, etc. I can easily do that & I imagine it helps them cut costs. They were very nice & patient, even after the car had been in a collision.
3 Mar 2016
Don't accept debit cards
Cons: They don't accept debit cards... And nobody told me when I booked.
28 Feb 2016
Cons: I rented an economic car for 35USD daily on Kayak website but when I actually picked up the car there was an extra 30USD for insurance that I didn't even had the option to select what type of insurance I wanted on the website but if I had gone to the more expensive ones on different websites I would have saved money since the pick up and drop off with AMPM is so inconvenient
22 Feb 2016
Pros: Fantastic service; very useful to have the text message for pick up, and Rosa was wonderful. They gave me a great car that had really good gas mileage, and got me in and out very quickly with WAY less hassle than other rental companies I've worked with in the past.
12 Feb 2016
zinged us with late drop off charge that we were n
Pros: The staff was friendly
Cons: We made the reservation on line and thought we had until noon to drop the car off. We ended up getting charged $20 late fee because we had picked it up a few hours early. I would have been fine with this if we had been notified up front. The whole drop off / pick up experience is very disorganized and unprofessional but probably the reason the rental is so much cheaper than the big guys.
10 Feb 2016
Cons: Very rude customer service. Make sure everything is written because they don't hornored their own word. And becareful with the hidden charges such as additional fee to take you back to airport after you drop off the car.
18 Dec 2015
worst experience of my life with car rental
Pros: When I got to another company for my car rental.
Cons: You have to call from airport, take a shuttle to some lot, call from the lot, they eventually come get you. Didn't help with bags or anything. Was trying to refuse my service dog. When we got to the office insisted I show my insurance card or pay an additional 35 dollars. When I offered ways to confirm my insurance coverage it was all refused. Eventually dropped me off at the side of a road with bags and service dog! I walked in to the closest rental company. Horrible experience after a long trip.
13 Dec 2015
Pros: you get what you pay for!
4 Dec 2015
Good Value for what you pay
Pros: The prices are great, insurance is reasonable and the car ran very well.
Cons: The rental was clearly not cleaned between renters. There were reciepts, parking permits, and what looked like pet hair in the car.
18 Nov 2015
Pros: The car was very comfortable, found a great deal online so was very excited about renting it for a couple days.
Cons: The staff is always trying to sell you everything. Insurance, late fee (after 30mins late) and it's not cheap. The rental was 23$, the extra stuff made a total of 79$ very annoying if you ask me, since the itenerary says that all is included. Anyway, otherwise I couldn't take the car, so I paid it anyway.
16 Nov 2015
Pros: good staff, but I caught them on a day that their computer went down. They were eager to please and were very friendly, even driving me to the airport afterwards personally.
Cons: I didn't like the charge of the deposit to my AmEx. It took about a week for a large deposit to fall off my account, even though it was returned that day. The staff was very quick to address it-- the computer failure, a bank holiday-- and even sent proof to help with a 'disputed' charge if it came to that. The company did everything that they could and went further to assist if needed (it wasn't).
19 Oct 2015
Pros: The car itself was fine. Service was good.
Cons: Car should have been cleaner upon pick up.
13 Oct 2015
Overall a good experience with a couple of opportu
Pros: AMPM texted us instructions for getting to our pick-up point. I might have preferred this via e-mail, but it was still helpful to get. Rosa who processed our info upon arriving was very nice, as was the gentleman who she left instructions for that took us straight to our terminal on our way back in the very car we had rented. That simplified and sped up getting to our flight. Finally, the car itself was in good shape and a good ride that fit the bill. I would rent from them again.
Cons: The text message of instructions said to get off at the first stop which would be Lot C. But the driver of our shuttle said our first stop was the Cell Phone Wait Lot and that the 2nd stop would be Lot C, and was adamant they were different stops. Thankfully, I chose to ignore him, I stepped off the shuttle and recognized that the two were very close - virtually the same location - so we went with the former and our driver was there waiting for us, but this was confusing. Not AMPM's fault, but knowing the unreliability of shuttle drivers, maybe the text message of instructions could have been clearer, or included an image of a map. Speaking of the shuttle, we waited a good 15-20 minutes at the airport before the shuttle to our pick-up point arrived. One that was supposed to go to our destination did not stop at our waiting point. Another shuttle driver said that they were contracted by a different service, and that this skipping of the stop was not atypical. This led to us getting our car later than we'd have desired, and getting stuck in traffic. So again, not strictly AMPM's fault, but a hiccup that I'm guessing another company with its own shuttle (or that had a better run partnership w/the shuttle company) might have avoided. Finally, the Fiat car we ended up selecting had less-than-impressive acceleration, which would have been helpful in LA. Not AMPM's fault by any means - we could have chosen an Altima that was also present. But it might have been mentioned as we chose the pick-up.