Playa del Carmen hotels near Parque 28 de julio

Pros: Location was good, being central while not suffering from noise etc. Location on the beach was good as well. Hotel layout however is far from ideal, and not well represented in the photo's etc.

Cons: The organization and layout of the hotel has lots to be desired. Having reserved a "swim up room", one would expect that the room is situated on the pool level. This is absolutely not the case, and the swim up rooms are at garden level hidden behind the main building, they have a sort of lap pool which runs along the length of all of them. Obviously all of this is not visible in the photo's. Very disappointing and really not what would be expect for the price of the establishment. Secondly, none of the hotel pools are heated, this makes them basically unusable out of the high season, and the ocean is warmer than the pools. All in all, there must be better options than the Marriot.

Pros: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Cons: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Pros: Great hotel and staff.

Cons: The room I purchased is not the room I was given.

Pros: The design of hotel ( perfect size) including the pools view and beach service, quality of food excellent and location great

Cons: Not enough night life with music.

Pros: Location, breakfast and pool/beach facilities

Cons: Noise in the bathrooms, little bathroom smell (probably through pipelines) and old bed (confy but in both sides it was not flat)

Pros: The breakfast was delicious. My room was spacious. The beachfront was beautiful. The spa was wonderful.

Cons: I don't think the front desk people are well trained in answering guest questions. They were polite, but not always happy looking. First, I had paid to get an early check in (if available). It was not available, and I understood that, but instead my room wasn't ready until 4pm. Second, my friend and I had requested rooms near each other. We were on the opposite ends of the property, but it was never explained to us that we'd booked different kinds of rooms. We both booked two queen beds, but it was never explained that we had different "types" of rooms. That explanation would have been helpful. Instead of an explanation, we got a shrug and a blank stare. Nobody cared. Additionally, my friend had specifically requested NOT to be near the Day Club, and she ended up literally on top of it. The check-in person SAW the request, and HEARD the request, but still sent my friend to Room 230. No explanation. No response to my friend's complaints or questions. I don't like the way my friend was treated. I re-booked my room (from King to Queens) just two days before arrival, and there were plenty of rooms left. So I don't believe that the property was fully booked, and I don't believe that she couldn't have been given another room. But again, no explanations given. We are very savvy travelers, and I feel we were treated as if the hotel staff knew best and they didn't need to be bothered with satisfying guests. Also, there was NEVER anyone at the concierge desk. NEVER. We asked to have reservations made for dinner one night, and supposedly someone at the check-on desk did that for us, but we showed up at the restaurant and they didn't have our reservation.

Pros: location

Cons: View of tree trunks & dirt. Unhelpful front desk & concierge. No comfortable seating or place for luggage in room. Loud music blaring 8am-10pm. Hundreds of dollars in unexpected extra charges for 5 night stay. Very stressful, not relaxing experience.

Pros: pool area was very nice

Cons: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.

Pros: Breakfast was fantastic. One of the best I have experienced. The location was also great.

Pros: The property itself, the staff, the location!!!

Cons: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Pros: Beachfront location, nice pools and beach chairs. Gym looked good although I didn’t use it. Really good breakfast.

Pros: customer service playa del carmen awesome hotel

Cons: N/A

Pros: Fantastic Service, Amazing beach and poolside. Great overall experience! Great location to Playa Del Carmen.

Cons: None!

Pros: The location is the best thing about it. the spice manager was awesome!

Cons: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.

Pros: Food was great. Staff was great. Cantina bar was the best bar we have been to. Really enjoyed the outdoor fitness classes.

Cons: In the room, there was a motion detector light. If you got up at night to use the bathroom, the light would stay on for 5 minutes.

Pros: The room, staff, restaurants, and drinks were all amazing.

Cons: The elevators weren’t working and they are constantly trying to sell you extra services, dinners etc.

Pros: The staff are amazing the food and drink available were all satisfactory although limited choice for a la carte

Cons: On entering the hotel we were immediately aware that the hotel was under a major refurb. There were large areas screened off that made it very difficult to navigate the hotel. Every day you awoke to sound of banging and drilling. In the pool area the patio doors on suites were being replaced therefore it was once again constant drilling. The music around the pool was very loud if you enjoy boom boom boom and very loud clientele on holiday this is the place to visit. There is however a smaller quiet area with a pool available. It's very unfair to expect people to spend there hard earned money on holiday to find out you are in the middle of a building site. Very very disappointed we were not informed as we would of reconsidered.

Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Pros: first all inclusive I've Visited that food was actually decent and location is awesome if you like to keep busy and be in middle of the action! Of

Cons: A lot of extras are are not included in all- inclusive. We were told Premium booze, cabanas by pool( some days were free) certain restaurants, etc. A lot of upselling but all in all- decent place to stay

Pros: Amazing food, service and hotel parties

Cons: Knock on the door at 9 PM to change towels

Pros: The staff was really nice.

Cons: The Ocean View I reserved was at least 200-300 yards from the ocean. The food was bland and dry. So bad in fact, I ate outside the facilities 50% of the time even though this was an all-inclusive. In addition, they don't have enough umbrellas at the pool, they only have one brand of beer to drink, the entertainment is severely lacking. Overall, I'd say this resort does not live up to the Hilton brand.

Pros: The staff was very attentive and extremely friendly. The food was fabulous and the atmosphere was so festive. Every moment was pleasant.

Pros: Location is great !

Cons: Water in pools was cold, check in was slow and terrible service. The Jacuzzi in one of the rooms was not working for most of the stay. It took extra efforts from us to have someone fix the problem. Some staff need better training to understand service is king!

Pros: The staff was excellent. We were impressed by the level of staffing and how courteous and eager to please. The selection of food options was amazing, from walk-up and snack to sit down dinners with fancy a la carte options. Cafe Aroma (coffee shop) was our favorite and we stopped in at least 4 times a day for latte's, breakfast snacks (fantastic juices), gelato or just a quick bite. Marie & Maria's was our favorite restaurant, but all were good and there were too many to try in a week. The drinking of alcohol is obviously a major feature of places like this, but we especially enjoyed the "Game Room" craft cocktail bar off the lobby which was usually wide open and the bartenders were extremely creative in customizing special cocktails based on our directions. We enjoyed them while playing chess, scrabble and Jenga. The location of the resort (good) was so convenient to go into "town" just a few steps from the entrance. Playa Del Carmen has a lot of shopping that will look familiar to american tourists, but also some local options (like cigar shops offering a fantastic selection of Cuban cigars). Also, the WiFi is available EVERYWHERE, including out to the beach which we found remarkable. We paid extra for an Oceanfront room, and got an awesome view overlooking the beach, sunrises and views across to Cozumel.

Cons: The location (bad) is pretty congested. The beach area for this resort is adjacent to one of the Cozumel ferry piers AND a main street into downtown Playa del Carmen so there is a lot of beach traffic unrelated to the guests at the hotel. Also, just about everywhere you go, someone is trying to sell you something (either someone from the resort is trying to sell you added excursions/services or street and beach vendors are pitching their wares). The sargassum issue (seaweed washing up constantly on the beach) was in evidence during our stay. You may enjoy watching all the effort to remove this from the comfort of your chaise lounge, but there is an intermittent odor and it also interferes with swimming off the beach. The pools could have all been 5 degrees warmer, including the hot tub which was only lukewarm during our stay. The only disappointing meal was at the Chef's Table -- the premier restaurant -- where the fixed course tasting menu was not as good as the other restaurants and certainly did not warrant the additional charge. Finally, the pool area was a little too loud -- especially with resort activities and amplified music and staff trying to exhort reluctant guests to participate in you name it games, dancing, etc. We just wanted to some medium volume music and peace/quiet which was not really available in the main part of the resort (we did find a quiet pool later in the week, but it was well away from the Sun/Beach/our oceanfront room).

Pros: Great location relative to 5th Street.

Cons: Food is average and sea weed on the beach. (they cleaned it daily)

Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Pros: The resort was luxurious and the staff was very friendly and helpful.

Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Pros: it is right on the beach and walking distance to town.

Cons: no food service on the beach. Cheap wine selection.

Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Pros: everything was excellent,really!!!

Cons: nothing

Cons: We where charged 10€ for early check in at 12:00 cause check in is normal 15:00!!

Pros: Loved the decor! It has an intimate, yet luxury feel. Don't waste your money on hotels directly on the beach. This is close enough you can walk to the beach and it's much nicer than most of the beachfront hotels. You won't regret staying here.

Pros: Great location. Beautiful rooms Great pool Yummy breakfast buffet

Cons: The receptionist staff was a major letdown for me, they need a customer service seminar.

Pros: Facilities are incredible. Breakfast is really good. Design and comfy little stay

Cons: Nada

Pros: Pool was nice, breakfast was ok, nice that they gave towels for the pool, the in-room safe gave me a good feeling in general. Good check-in and check-out process

Cons: The airco had a strange smell but the fan was enough to cool the room so that was not a huge issue. My bigger issue was that the walk-in shower was not properly built in my opinion as the water did not flow down from one of the internal corners, the shower water got stuck

Pros: Everything was good! It was really clean and the staff where friendly. There was security, parking places and the technical man/service was always allround to fix things. They take your requests seriously and arranging it. Also secure and easy to walk to the beach of boulevard

Cons: Nothing!

Pros: It was like a home away from home.

Pros: Incredibly friendly & proactive staff, super clean, comfortable rooms, complimentary champagne was very nice touch. Miguel, as advisor for touristy activities was AMAZING

Cons: Would hv like nespresso options to b încluded at breakfast, not as extras.

Pros: Everything! This place is amazing!

Cons: Food...same every day for one week...

Pros: Very nice rooms especially if you choose a Suite on the beach

Pros: Generally it was clean and the booze was of good quality.

Cons: No beach, poor service, resort smells bad and the food is not very good

Pros: Everything, was nice!

Cons: access to the beach you could improve

Pros: Location - close to downtown Carmen Pool some staff

Cons: Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better

Pros: Panama Jack is located next to Avenida Quinta. That offers a lot of options for food and entertainment, depending on what you prefer. Breakfast was ok and the staff was polite.

Cons: The location is also a drawback, as it is extremely loud. The hotel offers all day animation by the pool, with very loud music and entertainment until late in the night. Guests can also be extremely loud, not to mention all the noise produced by the ventilation and air conditioning systems throughout the hotel. Overall, I would say that this is not an establishment for anyone who wishes to relax and if you do choose it, I would advise on a room as far away from the pool as possible. Another disadvantage of the hotel is the fact that the beach in front of it, however idyllic, is simply not accessible because of rock formations, therefore you need to walk away from this hotel in order to swim, foregoing all your "all inclusive" privileges... Unless you are the type of traveller who travels to Mexico in order to stay by the pool all day, not minding all the noise from the hotel animateurs and the screaming kids...

Pros: All aspects were excellent. Definately going back

Cons: Steps in the pool

Pros: Location

Cons: The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.

Pros: location to 5th ave shops great along with other local eateries.

Cons: No beach to swim at the smell of sewage while at the pool was disgusting to many kids not enough to do at night at the hotel when stuck inside because of the tropical downpours air conditioning in my room didnt cool the bedroom area was at the noisy end of the hotel food at the buffet was not appealing everytime I ordered a drink it never came even tipping staff...decided to stop tipping and get my own drinks

Pros: Very clean hotel and room, comfortable kingsize bed, nice staff and very good food. Love the coffee bar and sushi bar.

Cons: To noisy at the pool, couldn’t relax because of the zumba and another activities