Cons: "Food and entertainment system"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "The Pilot kept us safe XD"
Cons: "Pretzels!!! Instead of those cookies, bleh"
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Crew and seating was comfortable"
Cons: "We were delayed for nearly 4 hours and were stuck on the plane while being lied to telling us “we’re up next to get de-iced then we can take off” then one hour goes by and the same announcement. Will never fly Alaskan again."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "Caused serious problems with our travel plans"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "Still haven't left and communication is poor"
Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"
Pros: "On time departing and landing."
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Great staff - fun and casual . - price was great"
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Pros: "Staff was great at calming nerves. First time flying overseas in almost 20 years"
Cons: "Leg room was minimal and choices for food were small compared to other airlines I flew with the same day."
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Everything went smoothly, and the crew was very friendly and helpful."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Pros: "Staff and crew were very friendly and accommodating. Flight was good and on time."
Cons: "I had arrived from Ft. McMurray more than 3 hours before my connection, but was was paged for a search just 30 minutes before my flight boarded. Delays in security meeting me almost made me miss my flight. I didn't understand why they waited so long to do the search. It should have been done when I first got there."
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Pros: "Comfortable aircraft. Makes sense to board back of plane first"
Cons: "I was offered water, wine or orange juice but told there wasn't time to offer full beverage options because the flight wasn't long enough. Though the cart was fully stocked. How could it take more time to pour ginger ale than water? Made no sense."
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Cons: "no complains"
Pros: "For the most part everything was good"
Cons: "The plane was small and the guest in the seat next to me occupied his seat and made himself comfortable enough to extend himself into my space as well. I paid for my seat and didn't expect to have to share it with anyone else. It made the three hour flight a bit uncomfortable."
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "The attindent kept people seated till we stopped"
Cons: "The seats wouldn't recline."
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Pros: "good service"
Cons: "tiny seats no leg room"
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Pros: "Crew was excellent. Flight was smooth and on time. Didn't purchase food or entertainment. Ate prior to the flight. Seats are very cramped in coach area. I'm not a big person but the guy beside me was and spilled over into my space. Uncomfortable! Upgraded to first class for the next leg of my trip."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Good snacks, comfortable flight."
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Excellent Detroit crew"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "Good flight, professional people."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "All went well"
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Cons: "Needs to be more clear that you have to pay to bring bag on."
Cons: "The crew could have checked us in...we were 5 minutes late for checkin and had to book and pay for another flight."
Pros: "Crew was super friendly and amazing"
Cons: "After boarding had to deplane and go on another aircraft."
Cons: "Like mentioned previously, long delays, followed by a snafu in the boarding process forcing a manual check in of all passengers. net outcome: 1.5h delay. First experience counts, in my case it was a mediocre one."
Cons: "More comfortable seats"
Pros: "Crew were lovely"
Cons: "2 short hauls. Somewhat turbulent. No one can fix that,crept the Big Guy"
Pros: "The snacks were great and crew was friendly!"
Cons: "My seat was covered in crumbs, cleanliness overall could have been better."
Cons: "Buyer beware! When you buy this basic package, they charge $37 for your first bag and another $50 for your carry-on. I just paid $97 for one piece of luggage and a carry-on! This practically doubles the cost of the ticket. Not only false advertising, but highway robbery!"
Cons: "Was.not pleased I had to pay $44 to check my carry on!"
Cons: "1 hour delay due to weather"
Pros: "Nice quick flight - very comfortable."
Pros: "Clearing security was a breeze, the lounge is convenient, boarding easy and the plane was orders of magnitude more comfortable than what Air Transat offers."
Cons: "We sat on the runway for a while waiting to take off."
Cons: "Poor customer service."
Pros: "Free wine"
Cons: "Hot plane"
Pros: "Excellent service"
Pros: "I appreciated how the staff took me in a wheet-chair all the way to the customs and waited with me while they checked me out. they were courteous, kind and genuine.Very refreshing in this day and age. God Bless all the staff at Porter Air Lines. thank you so very very much, Barbara Ann MacMahon-Firestone, Toronto,Ontario."
Cons: "3 houra delays and no storm!"
Pros: "Easy. Relaxed. Cheap. Great!"
Cons: "That the plane left late in Dulles and because they wanted to take the passengers who had a connection to Montreal, they left late in Toronto, but I was satisfied with the service, the crew, and everything else."
Cons: "it was the last connecting flight and it was cancelled."
Pros: "Good in flight service"
Cons: "Flights delayed both ways. Anything from an hour to five hours. Very inconvenient."
Pros: "Read similar comment left for windsor to toronto flight."
Pros: "- Staff/crew are exceedingly pleasant, although not necessarily 100% helpful - Free beer and great snack options onboard are a nice departure (see what I did there??) from the usual in-flight experience. - When they significantly messed up my entire first day of travel, without complaint they sent me a voucher for future travel."
Cons: "- My first flight was delayed and I wasn't notified until an hour beforehand (even though the flight was delayed due to an incoming flight they knew well ahead of an hour beforehand would not be there). I could have arrived at the airport later and paid less for my parking. - I was told by a gate agent I would still make my very tight connection (spoiler alert - I did not), so I did not ask to be rebooked on a later connection immediately. - Once it became clear I would likely miss my connection due to being delayed after boarding, I asked again about it, this time of a flight attendant. I was told there were 23 daily flights a day to my connecting city (there are not) and it would be fine. We sat on the tarmac for 30 minutes after landing waiting for a gate and the last hope of making that connection was gone. - Upon arrival in Toronto it turns out my connecting flight was cancelled and everyone had to be rebooked. The very pleasant customer service rep told me not to worry! They automatically rebook everyone and I've been scheduled to leave 10 flights later - the following morning. At 12:45 p.m. their best solution was a flight at 8:30 the next morning (later canceled). When I calmly explained that was not ideal, I was immediately given the "last seat out today" on a 9:30 flight (later delayed then canceled). I'm not sure who they were saving that for, but it is unacceptable to rebook people for the next day when they have free seats. I was resigned to spending 9 hours in the terminal (literally just a room with a few snacks) because I was also on standby for every flight until then, and fortunately after checking in again 5 hours later, I was handed a ticket for the flight leaving in 15 minutes. If I had followed Porter's original plan, I have no idea when I would have made it, as I already mentioned both of those other flights were later canceled and I've already gone over how Porter rebooks passengers. - I found out after I spent $20 Canadian on a sandwich and chips via the Porter website that they are supposed to give meal vouchers in a significant delay, but I was not offered one. - On the way back, I saw myself being set up for the same rigmarole. My first flight was delayed more than a half hour, leaving me with a very tight connection. Thankfully, I arrived at the airport earlier and was able to catch an earlier flight because as it turns out, the connecting flight I would have missed due to the delay ended up being canceled. I can only imagine what the rebooking process would have been, so I am glad Porter is accommodating about switching flights. I imagine they do so to save them the rebooking later, but still, it is not something all airlines will do. - Both flights out to Montreal were incredibly hot. I tend to run cold and I was sweating. The flights home on a warmer day were fine, so I'm not sure what was going on there."
Cons: "Flight left without us despite being a connecting flight and the customer service rep was rude and useless. Future flights were cancelled or severely delayed. Had to cancel that flight and use Air Canada to get to Montreal"
Pros: "Very smooth flight."
Cons: "Delayed at the beginning with no explanation."
Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The waiting area which offers complementary snacks and beverages is more comfortable than the one in the US with very comfortable chairs and outlets with USB to charge your phones, computers...It would be great if the US airlines copy their ideas."
Pros: "Free beer wine and other soft drinks. Flight crew spoke both French and English which was very helpful."
Pros: "Always use and will continue to use Porter as they have excellent prices. The staff is always pleasant and always a hassel free flight"
Cons: "It wasn't so much Porter by Kayak. I had received a gate chance from 14 to 12 then 12 to 14 but never received the one to go back again from 14 to 12."
Pros: "The cordiallity and the service"
Cons: "See prior comment. Also, we were told that as 8 of us were making same connection that we'd make our connection. My wife was standing at the gate after running and they would not board her."
Pros: "Didn't like it I don't"
Cons: "Waiting seven hours after being bumped because my flight was oversold. Watched a flight to Montreak leave every hour sibce I have been here. Finding out my name is not on the voucher list and gaving to fight for it to be checked out. Paying $9 for a glass of mediocre wine. All this for a flight that will probably be canceled, if my past exoerience with Porter is any indication. I missed my grandmother's fuberal this past summer because of Porter. I am DONE!!!"
Pros: "Travel was seamless Flights were surprisingly punctual Staff was friendly and planes are comfy for short flights - Lounge is the best ! definitely the highlight of flying porter. They stand behind their slogan... " Flying Refined ""
Cons: "Flight delayed. Seems to happen often with Porter...for some reason."
Pros: "Being treated like a guest instead of cattle felt like the old days of flying. From the extra leg room to snack and complimentary wine and beer, it was such a refreshing change . Not to mention the staff of Porter Airlines, every person we spoke with was pleasant and extremely helpful. We will definitely fly Porter more often!!"
Cons: "Absolutely nothing to complain about."
Pros: "Service is always good not to mention great prices as well."
Cons: "Not much for overhead and it would be nice to have entertainment but can overlook that details if means low airfares"
Pros: "The snacks provided were really great"
Pros: "Our flight was on-time and hassle-free! I especially like the snacks and the business area."
Cons: "The lounge at Billy Bishop airport was too crowded!"
Pros: "Roomy seats, very comfortable. Lots of leg room!"
Pros: "Free wine I guess. They called security when they cancelled the flight. They knew everyone would be frustrated and annoyed. No refunds. No money for hotel. Terrible experience."
Cons: "You cancelled the flight saying it's because of weather but Air Canada was flying the same time with no problems. You should've let us know the last flight to montreal was cancelled long time ago."
Pros: "Very friendly in flight service Pilots made up time in flight Gate in Montreal was fairly close to curbside pick up"
Cons: "Pilots made up time in flight to catch up delayed departure. Great!! But, then had to wait on Tarmac for gate to be released by another aircraft."
Cons: "Checked bag too expensive p"
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "Every thing"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Flight attendants"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Cons: "Crew not so friendly"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Cons: "Gate arrival and boarding delayed."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "In the flight there was a crew member she was not polite ...As I want to use washroom urgently & I was not very much familiar where is washroom I asked her three times she did not reply back...Just walk away...if she does not understand me, she cam say pardon me...but she just left"
Cons: "Everything else was good...great help from Abbotsford staff...I really appreciate that"
Pros: "Great staff. Fast boarding and deplaning."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "Quick and direct. Great staff"
Pros: "The plans wasn’t chock-a-block full making it more comfortable for all of us"
Cons: "The customs process at Abbotsford International Airport was ridiculously slow with only 2 boarder guards & several others seemingly standing around"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "Not much.... so..so"
Cons: "Crew. & entertainment ( why pay for it )"
Pros: "Price reasonable Convenient to fly to abb rather than Vanc"
Cons: "No wifi Snacks poor Smaller plane, trip took longer"
Pros: "On time"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Pros: "staff was great, left and arrived on time and we stayed up in the air!"
Pros: "Seamless boarding"
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "No gate when we landed."
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Flight attendants incredible!!!!"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Comfortable and on time"
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "All good"
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Plane's seats were new though the plane itself was older (probably a retrofit)."
Cons: "Boarding with AA, as usual a compete disorganized mess. No entertainment on seats, luckily had my iPad."
Pros: "Smooth ride and friendly staff"
Cons: "We were a little delayed"
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."
Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."
Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"
Pros: "Good preferred seat."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Plane was clean; staff professional; no issues."
Cons: "Forgot to give me my drink"
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Cons: "Worst staff never flying with this airline again"
Cons: "Delays I missed work Delayed three hours"
Pros: "Crew was amazing, flight was amazing. No complaints!"
Cons: "Flight delayed for 4 hours"
Pros: "Not much."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
Pros: "On time flights."
Cons: "Middle seat."
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "Professional attitude of the crew"