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We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.

The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging

Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone

Delay was not properly communicated. Service, plane, value of ticker were all great.

Excellent service and food in the Club Class. Warmly recommend. Much better than AC.

My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .

From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.

Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.

I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.

Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip

Flight on time. Staff pleasant and responsive. Food could be much better. Snack before landing was a few dry crackers and a drink. Nothing else. There was a very lumited selection of beverages available on a 7 hour flight. No soft drinks, even in the front cabin.

Delayed departure of one hour and half, inflight entertainment NOT functioning. Plane did not crash and I arrived alive, so I guess it was a good flight.

This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.

There is one flight a day and it was canceled with no explanation

Flight was ok. Food on way there great a pork dish way back tuna and pasta was not good. Flight attendants were great. Wish they had more soda options like ginger ale seltzer water. Good experience overall. Worst part of trip was car rental Klass company car broke down we were on side of road late night 4 hours awful awful experience all they wanted was 500 euros for help to come absolutely horrible experience we were scared side of highway they offered zero help!

Coming from USA it was nice to be treated nice for a change. Even though our flight was pretty short we were served breakfast. On time flight with very caring staff. Please teach American carriers how to treat people.

More space between seats and in bathroom. I don’t think there was any entertainment offered. If there was, I wasn’t aware.

Every meal/snack included something with ham/pork - even the cookies had "swine fat" (which we only knew because we thoroughly checked the ingredients). There were no vegetarian options, and we had not been given the option of pre-selecting a meal when purchasing our tickets or checking in. That made for a VERY long flight. We were fortunate that we had brought our own snacks as back-up.

Waited in line for hours just to get a boarding pass which would not print at the kiosk or load on my iPhone. Waiting again for about 45 minutes to get through passport control. Poorly managed airport. The flight and crew were great and the flight was very comfortable.

I booked and paid for my original flight with E-Dreams. Also made seat selections. Got an email a few days later saying my return flight had be cancelled?? Called E-Dreams and they said it was the airline that cancelled (Sato)? Told to rebook the return flight myself? Cost was double the original flight and was booking me on the same flight as I originally booked?? Called back, the agent agreed to cancel my flight to the Azores and AGREED to a full REFUND. The agent advised me to re-book the flight on my own. Did so and ended up with the EXACT same flights as originally booked?? Have only received a PARTIAL REFUND. Still out approximately $300 dollars?? Is this a SCAM. How do I get the remaining REFUND?? Regards, Brett Parry

Cancelled flight TP225 from LIS to MIA till next day

The flight staff was nice enough but the seats were not up to business class standards. The food was also not something I would get on any day. The seats we had were right up to the galley and the crew were very noisy with their chatting the entire flight which woke us up after we fell asleep and we could not get back to sleep due to all the chit chat! The flight was delayed and we were in transit for less than an hour in Lisbon yet there were no TAP staff anywhere to be found to assist pax who were worried about catching our connecting flight. Another thing that was poor in service was that, if TAP flies out of Rome at 5.55am, TAP should have a lounge open for your Business Class pax. We were told that the lounge opens at 5.30am yet TAP's flight is scheduled to leave at 5.55am. Why offer a departure that early when you don't have lounge open by at least 4.30am? It's been a very disappointing experience with TAP and we paid for Business Class. It is at best a Premium Ey class on better known airlines like Lufthansa, British Airways, United. It's at best sort of comparable to Economy class on Singapore Airlines but I still think Singapore Airlines Economy class service is better apart from the seats.

We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.

Not having a delay. Not sure what happened with the service animal biting the crew member.

The entertainment was exception as were the accommodations. The food was inedible. They ran out of food by the time they got to me and I was only offered a mushroom pasta which I do not eat. The crew had his luggage over my compartment and open/closed it every 10 min preventing me from resting. Overall, a very bad experience.

Our flight from NY was on time. The leg room was torture.. for a long flight.. It was extremely uncomfortable.

An hour late. Plus literally everything was unavaiable for food and beverage service. Will never fly again. Ever.

Everything went very well. I would like to acknowledge the politeness and professionalism of the staff—they are superb. No complaints.

Plane was late and they forced us to take the stairs (no elevator available) to catch the bus to the plane. My wife was carrying a baby and fell. Terrible experience and terrible air line. Constantly late and conditions seem to be getting worse every time I have to use them.

I fell from the stairs while carrying a baby on the way to the bus to take us to the plane because TAP is too cheap to pay for a proper gate on their hub airport (not even an elevator). Plus, they were late (which they always are). Terrible airline.

It got me from A to B in one piece and in good time. Back of seat tv didn't work. Snacks are a joke

The service was excellent from start to finish. However, it’s best not to order a gluten free meal because they combine it with dairy free, fat free, low sodium, and every other specialty diet variation that exists, and serve you boiled chicken and mashed potatoes for lunch. Yuk!

Very good. But seat selection was not good. We were put on different rows. Would have been nicer to sit besides each other as a couple.

Air Canada is great! Got to my destination earlier than expected and was a smooth ride the whole way there.

Older plane, business class was not up to par, entertainment screen small and dim and average food.

Fantastic how well crew especially at check in counter switched to English for our comfort.

I hadn’t noticed that I was on the budget carrier so I suppose it’s my fault. But that’s a long flight to have no entertainment and few food options,. Only one drink service offered during the entire flight.

Female flight attendant was SO wonderful. Funny and entertaining g and engaging. Great flight

really poor, the flight got cancelled first and then faced a delay. I ended up getting a middle seat which is a big no for me given I am claustrophobic.

I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.

Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.

Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment

First flight was 2 1/2 hours late. Had to wait in line on the tarmac for 45 minutes to finally board. Missed connection. Had to wait in line another 2 1/2 hours to get booked on another connection the next day. Another hour wait to get a hotel room for the night. 1 1/4 hour wait in 55 degree temperature for hour bus ride to hotel. Hotel ran out of food. Miserable performance by BA. This is being written while waiting for bus back to Heathrow.

Business class in Club Europe is basically a slightly larger seat, with the middle seat blocked off. Not really business class, except for the free food/drink - which was also delicious!

Food and entertainment non existent as we were only in the air 25 mins so totally understandable

I asked for assistance for my mobility issues. It took over 45 min to find someone to take me to the security. then I was deposited at the lounge and I was supposed to be picked up. No one came. I almost missed the flight. There was no offer of extra water, snacks or anything on the flight. Food was OK given that I am gluten and diary free. Seats were uncomfortable and very little stow away space.

The seat was a bit crowded since the person in front was reclined. It’s my personal belief that if the seats are allowed to recline, there should be more room. The service provided by the crew was the best I have experienced.

Flight OK but they only loaded half of the checked bags on. This they only told us on arrival

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

Due to a cyber attack at the SeaTac airport ALL of the airport computers at the airport were down. This seriously impacted every airline at the airport and the resulted in our flight leaving a hour later than scheduled. This delay caused us to miss our connecting flight from Heathrow to Edinburgh. I was amazed to have British Airways staff meet us at the gate as we left our flight. They quickly provided us with new boarding passes for a flight going to Edinburgh later the same day. Problems sometimes happen but they handled the situation in first class style.