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Pros: legroom in business is good, food was ok. only one round of drinks was offered.

Cons: no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.

Pros: I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again.

Cons: Train the staff to be nice and pleasant

Pros: Efficient check in and polite crew.

Pros: Horrible service

Cons: Nasty people

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Pros: The crew that greeted us (and sorted out seats) was excellent.

Cons: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.

Cons: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Pros: Customer service won't answer the phone

Cons: Customer service could answer the phone

Pros: Nice people

Cons: Some games for kids

Cons: Even though it is a short flight, it would be nice to receive at least drinks offered

Pros: Confort

Cons: The crew and the food, specially the food.

Pros: Smooth flight for the most part.

Cons: Better food choices. Better communication and better boarding procedures by rows or groups.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: Average friendliness of crew, paying for extra leg room seat is a must

Cons: Food with a taste, rather than dull

Cons: The flight was delayed. Food is miserable.

Pros: Everything. Flying First class is the only way to fly

Pros: Good service on the plane, the food was good and the seat was very comfortable.

Cons: The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.