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29 Nov — 6 Dec1
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Tue 6/12

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Cheapest flight

C$ 372

Good deal round-trip

C$ 920

Good deal one-way

C$ 573
Best time to beat the crowds (7% less expensive on average)
Most popular time to fly (29% more expensive on average)
Flight from Toronto Pearson Intl to Bucaramanga Palo Negro
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When to book flights to Palo Negro

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  • Looking for cheap airfare to Bucaramanga? 25% of our users found tickets to Bucaramanga for the following prices or less: From Edmonton C$ 920 round-trip, from Calgary C$ 1,078 round-trip, from Ottawa C$ 1,386 round-trip
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  • High season is considered to be June, July and August. The cheapest month to fly from Canada is March.
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Top 5 airlines flying to Bucaramanga Palo Negro

Scores according to KAYAK customer reviews
AviancaOverall score based on 13877 reviews
Airline reviews

We were stranded in Bogota until a day later. Terrible service, my family and I are very disappointed to travel through Avianca, they changed the return flights and we lost flight connection, none of them took responsibility and the staff has a terrible attitude

Read more about Avianca

We were stranded in Bogota until a day later. Terrible service, my family and I are very disappointed to travel through Avianca, they changed the return flights and we lost flight connection, none of them took responsibility and the staff has a terrible attitude

Clean aircraft timely departure and arrival

Pros: "Nothing"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"
Pros: "Monica the crew leader was excellent, always with a smile"
Pros: "I will never fly this airline again."
Cons: "We got our flight bumped back 5 hours simply because they decided to use a different plane. The food vouchers were VERY limited, only for a burger (and I'm vegetarian). The 100.000 COP flight voucher only valid at travel agency, not online. This airline's a joke"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Nothing. I missed the flight because the airline arrived late on my previous flight."
Cons: "If Avianca were more seriously onetime, I would have not missed the flight."
Pros: "The service of the counter personnel"
Cons: "Entertainment"
Pros: "Pretty much everything."
Cons: "I cannot think of a single thing that I did not like."
Pros: "The movie selection for children and adults was fine. The peach juice was good too."
Cons: "The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes."
Pros: "Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay"
Cons: "Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba"
Pros: "It took off on time"
Cons: "It was pretty bumpy and no drinks or anything were served"
Pros: "Great"
Cons: "None"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "pilots did a fantastic job flying the plane out of quito against the winds. check in women were great with communicating with me in writing as i am extremely hard of hearing. they also asked me where i wanted to sit instead of just assigning me. all staff were kind, courteous, and professional. loved being able to charge my phone in flight."
Cons: "late departure so i could have slept another hour!"
Cons: "Delayed and terrible service"
Pros: "The food was good, staff in the plane was courteous."
Cons: "The flight was delayed 4 hours. At the time when we were supposed to depart, nobody from the airline was at the counter outside the designated gate. I asked couple of people from Avianca and they told me the flight was departing at the original time, which was not correct. The flight first was pushed to 1 am departure (3 hours delay) and then to 4 am departure (4 hours delay). After several people asked about the flight and an hour after the original departure time, the airline finally had staff at the counter indicating the new departure time and apologizing for the inconvenience. The airline offered a meal at the airport, but I didn't find this through their representatives, but through another passenger. The gate changed about 5 times, which I understand is not under the airline control, but part of this probably could have been prevented with better coordination. My first day in La Paz was horrible, as I couldn't even sleep waiting for my flight to depart. Thank you Avianca!"
Cons: "It´s just a 35-minute flight so everything was as expected. Except for the boarding process that not only started late (less than 10 minutes prior the scheduled departure time) but took almost 20 minutes"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Ok"
Cons: "Ok"
Pros: "Short flight, smooth."
Cons: "A little disconcerting as we were waiting for a pilot! They had us boarding some place away from where we were waiting..."
Cons: "My lugares gota lost"
Pros: "Organization and communication"
Cons: "didn't seem to be concerned about being on time. Probably not a big deal since this flight is not likely to connect to another flight."
Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."
Pros: "very nice experience nice flight food and beverages"
Pros: "short flight but excellent service for the price,"
Cons: "The plane it was small"
Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "The route, not much waiting time, the food."
Pros: "The flight to Bogotá was fine."
Cons: "The flight home was cancelled w/o warning."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Cons: "2 hours and a half delay"
Pros: "delayed 2 hours"
Pros: "The food is very good and the attention is good"
Pros: "Good time and good customer service"
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Pros: "On Time, Great Staff"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "My inicial fly landed the same Saturday 22 but The first flying was 3 hours delayed and now I have to wait for the new fly on Sunday."
Cons: "I suggest you to inform the passengers on time about this delay."
Pros: "The crew could be a little more attentive."
Pros: "Flight was on time"
Pros: "Everything was great..."
Pros: "It was really good overall"
Cons: "Aside entertainment, boarding was a heck of a process. Very slow and very disoderly"
Pros: "Friendly and helpful crew"
Cons: "Boarding and departure on both flights was very late, no food neither on the flight from Pasto to Bogota nor on the one from Bogota to Bucaramanga"
Pros: "Great"
Pros: "The flight was on time. Luggage was delivered quickly."
Cons: "The boarding lines for elite customers are disorganised. In this flight everyone used the VIP line. The regular line to board was closed."

Flight was delayed and staff at information counter was very rude. Overall I loved flying with Aeromexico!

Pros: "I wi not use aeromexico again"
Cons: "Everything, see prior notes"
Pros: "Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days."
Cons: "Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport"
Pros: "Amenities."
Cons: "The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great"
Pros: "Excellent selection of movies and the dinner was very good."
Cons: "Breakfast eggs and mashed potatoes were wet and too watery."
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Cons: "To have us sit together"
Cons: "How would you be able to up grade for a better seat"
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "I was not happy to be told that I could not take my carry-on in the plane because the plane was supposably full. Several people that came after me had their carry-ons and there was space. My carry-on bag was a gift and it was damaged just like I told the attendees it would happen."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"
Pros: "Arrive on time, excellent flight."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."
Pros: "the food was great and the attendants were wonderful."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "The flight attendants were so friendly and happy."
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "The service was good"
Cons: "Maybe my seat"
Cons: "The waiting"
Cons: "old plane, no amenities to make the flight pleasant."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "Nothing"
Cons: "The unwillingness of the manager to help out a customer in distress."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "I slept well."
Cons: "The a/c could've been a little colder."
Cons: "Boarding in. Irnos Aires was disorganized and late. It took three hours to go thru the Mexico City airport as an in transit passenger. Flight from Mexico City left one hour late making me miss my connection. Poor experience which I will not repeat!"
Pros: "Nothing"
Cons: "Flight was delayed 3 hrs because a crew member got sick. Along with several passengers we missed our connecting flights and basically lost an entire day of vacation rebooking a flight later in the day. At one point before boarding, asked if we could be put on another flight and reimbursed and could not get a straight answer. Big part of the delay was luggage being sorted out to remove the bags of passengers they oversold flights too. It's been one of the longest days ever."
Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Pros: "Exc"
Cons: "The email said that we could check-in online 48 hours ahead of time. This was not available until less than 24 hours ahead of time. Then when I tried to use this feature, it would not work. The webpage was malfunctioning and would not let me check-in. When we checked in at the desk at the airport, it took them a ridiculous amount of time to find us seats. When she did finally find us seats with barely enough time left to get to the gate to board, she had put two of us on stand-by for the connecting flight. There should have been no question about us having seats let alone being put on stand-by. We had booked this flight well in advance and had confirmation from the booking site and AeroMexico. When we got to Mexico City, they had already bumped the two on stand-by off our flight and put them on another flight the would leave 6 hours later that day. Again there was no possible justification for this, especially since the flight they should have been on with us was only 2/3 full. Although this was less of a nightmare that my 1st flight with AeroMexico had been, again the staff was unhelpful and purposely caused us inconvenience and delay for unacceptable reasons. I intend to never fly with AeroMexico and will tell everyone I know not to fly with them either."
Pros: "Fodd was good and unexpected. Entertainment was awesome. Watched two movies and didnt even realized ive arrived in LA..."
Cons: "The put my wife and I in separate seats.... not cool!!!"
Pros: "A tiempo!!!!!!! Gracias"
Cons: "No comunication about flight changes, delays ant then double booked seat"
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Pros: "Great seat-easy boarding"
Cons: "Short flight-no complaint"
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Cons: "The fly was delayed since we leave Veracruz and it was late from Mex to LA."
Pros: "N/A"
Cons: "N/a"
Pros: "The crew was efficient and very pleasant."
Cons: "I was surprised that we had to get out of line to go pay for our checked bag and then return to the counter to finish the check-in process. This took an extra 20 minutes. Good thing we arrived super early. Boarding process also required us to go to the gate, walk to the bus gate and bus to plane."
Cons: "How about online check in that works, like every other major airline in the world?!"
Pros: "Nothing"
Cons: "1. Both flights were delayed. They just sent a message and did not apologize for changing the itinerary. 2. Service is really bad"
Pros: "good service to the customer !!!!!"
Cons: "Not to much space between seats only !!!!"
Pros: "The trip was overall great! People were very sweet and friendly."
Cons: "I paid a total of $125 for my trip...when I got to the airport, they charged me $70 for one bag! I guess the trip wasn't such a deal!"
Cons: "Cancelled flights. Delayed flight"
Pros: "*Food/Beverages provided *Quick and relaxing trip"
Cons: "*Nothing to mention"
Cons: "Im on a different airline because my flight from SFO to Mexico was canceled. Definitely not traveling with Aeromexico anymore."
Pros: "El vuelo fue bien."
Cons: "No había ninguna opción de entertainment, y nada más nos dieron cacahuates para comer ¡Qué poca!"
Pros: "I like the city of Puerto Vallarta, Mexico"
Cons: "I didn't like the fact that Aeromexico canceled our flight with a short notice on May 24th 2018. Then rebooked us two days later on May 26th 2018."
Cons: "Confort"
Pros: "Food, crew and updated airline"
Cons: "Flying ."
Cons: "Poor customer service."
Pros: "We were moved to an earlier flight. It was a nice gesture."
Pros: "Spacious seating, kind attendants"
Pros: "Polite crew and helpful aids."
Cons: "The check in bag reception was rude, they went through our badd and picked items to remove. Not a good thing."
Cons: "Captain of the plane was late , we ask at the desk and they dont know anything about it, and later they say the captain was coming from another fly and we have to wait for him to land , time of my flightwas 5:15 and we leave at 630, the worst experience, no more aeromexico flights ever"
Pros: "Great service. Comfortable. The food was good."
Pros: "Staff was Kind. Boarding very fast. Good nap!"
Cons: "I wasnt able to? Still waiting"
Cons: "Provided cookie /snack that apparently contained pecans. Package was npt clearly marked and no notice was provided by flight staff, resulting in my allergic reaction."
Cons: "POS airline"
Pros: "Flight was great. Issues all revolved around Mexico City airport possibly due to date of travel. 12/23."
Cons: "Stairs to unload, then bus to terminal, then security check, then no gate number at Mexico City airport, then finally announced flight delay, then go to gate and repeat bus to plane, then stairs up to plane. Confusing sinage at gate 75ABCDE."
Pros: "Quick flight, overall good service"
Cons: "Flight delayed for over an hour. It was extreme fun to have kids and babies waiting at the airport for 4 hours at midnight hours.. yaaaay!"
Pros: "They provided me with meal vouchers, hotel, a travel voucher worth 200 us dollars and a seat on morning flight"
Cons: "My baggage was supposed to have been taken off the flight but baggage claim said it went to more liability and I should get it in the morning. The hotel for the vouche, holiday inn dali, had nice room but the auustics were terrible and I heard noise from downstairs party 7ntil midnight so got little sleep since have to catch 5am shuttle to airport."
Pros: "the return trip"
Cons: "from JFK to Monterrey,I recived several emails about the trip being postponed and upona rriving at the airport at the time I was told the new flight would be,I was told that I was late and could not get in the flight despite receiving those emails postponing the flight.I felt I had to explain myself over and over and wa snot believed by the took almost o ahole hour to gte him to understand my frustration and believe was quite stressful to go through this while trying to get to Monterrey for a funeral the following day.Not good!Aeromexico needs to do betterin instructing travelers."
Pros: "All went as it should. Excellent crew."
Cons: "They lost my bag."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "Flight was cancelled and had to stay in Acapulco"
Pros: "almost nothing"
Cons: "almost everything"
Cons: "Arrival at LAX was terrible. We taxied for 15-20 min on tarmac w/ o explanation. Then had to wait at loudly alarming bell for 5 min. And then we were "herded" to walk a block outside to a shuttle bus again no one talking to us. Then in terminal it was a chaotic loud crowd of tired semi confused passengers being told to "go that way" . We queued up in a zig zag line to the machines while overhead announcements repeated that we could avoid the lines and down load an app. After a lovely 9 days on Guanajuato, it was a shock to say the least. So the AM flight was very nice but the arrival "home" was extremely unpleasant. A person on ground actually talking would have been amazing. Thanks for letting me vent !"
Pros: "Polite crew, easy boarding, very convenient reservation and seat selection process."
Cons: "Flight was 2+ hours late. Since our arrival at BJX was already late in the evening, this was a significant inconvenience."
Pros: "Short -time flight, first time experience!! Nice and smooth taking off and landing Acceptable snack on board but could be better on taste and options"
Cons: "Flight attendant didnt explain clearly where to pick up our baggings once we arrived Lack of smile from flight attendant which limited to do their work with some indifference and litlle human warmth Plane seems not to be brand new and is noticiable on leather seats somewhat battered by time and no so cozy. This of course seems to be on coach class only! the overall cleanliness of food trays and back seats is poor"
Cons: "Inmigración in mexico.take too much is obselete."
Cons: "They opened my bag and they stole things from my bag"
Pros: "On our international flight, we really enjoyed the food: croissant with Brie cheese, babybel cheese, applesauce, and M&Ms. The crew was polite and friendly."
Cons: "If you need to check bags, there is no point in doing the online check-in. We paid for our checked bags and printed boarding passes at home, but when we got to the airport there was only one line, so we still had to wait to check our bags. In addition the check-in agent had no record of me paying for my checked bags at home, so I had to pay again at the counter and now I have to check with my bank to see how many times I was charged."
Cons: "Flight from Mexico City to Austin was about 40-45 minutes late."
Cons: "The aircraft has no facilities TV o outlet for charge our devices even worse We where in the plane for take off almost 4.5 hours"
Pros: "Departure was right on time. Crew was courteous and the meal was nice."
Cons: "Most uncomfortable seats I've ever sat in, with a bar running right across my back. Major delay deplaning in Mexico City, with 30 minutes on the tarmac, a shuttle ride and another 25 minutes trapped in the shuttle bus before we got back into the airport."
Pros: "Everything was grate."
Pros: "Great experience enjoyed moments great trip great weather"
Cons: "Huh pretty much no complaints"
Pros: "This was my last connection and was overall fine, I was not expecting a lunch meal and got one so that was nice."
Cons: "Flight attendants have a little attitude problem but that seems to be the normal everywhere."
Cons: "They send an email saying they change my flight and this is the second time they do that this time it was just 40 min but in the email said to the next flight, and the first time I had to reschedule everything coz it was like 3 hours."
Pros: "We left promptly and the staff is very helpful."
Cons: "We arrived early and left on the tarmac I stead of an actually gate. This mean that my mother with a bad knee had no wheelchair service u til we got into the main airport."
Pros: "Great Crew"
Cons: "Slight departure delay - no big deal"
Cons: "I didn't like the food at all, and couldn't complete it."
Pros: "Fairly new plane... new and much improved entertainment system..."
Cons: "No good"
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "Early flight was not as crowded"
Cons: "But was very busy just the same. Weather was poor"
Pros: "Friendly crew."
Cons: "Being 6' 4'' becomes an issue with modern seats."
Pros: "It was 10 minutes early"
Pros: "ground crew were friendly"
Pros: "Plenty of space. Attentive crew. Food was acceptable."
Cons: "Nothing"
Pros: "Nothing."
Cons: "Service"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Pros: "Getting off the plane. Westjet is better."
Pros: "Friendly crew"
Cons: "Cramped seats"
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "Crew was great"
Cons: "Seats were to close together"
Cons: "The 2 hour delay."
Pros: "Great food, attentive service and comfortable seating"
Pros: "easy flight"
Cons: "small flights"
Pros: "Food"
Cons: "I had to leave"
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Entertainment"
Cons: "too hot in cabin missing brewage onboard"
Cons: "4.5 hour delay. 30 mins to try and use a voucher (???)"
Pros: "I didn't fly from Calgary to Vancouver."
Cons: "To small of plane."
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Pros: "This flight is a step off the path."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "nothing"
Cons: "everything"
Cons: "Can't believe not even pretzels"
Pros: "Screen for each seat with movie and TV options. Seating was comfortable and had adequate space."
Cons: "Only drinks were offered, no snack. There was food available for purchase, but no snack item provided."
Cons: "Great"
Pros: "Wifi"
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "Entertainment system did not work"
Cons: "Crew provided a card to contact air Canada for compensation"
Pros: "Was on time"
Cons: "Entertainment console didn't work"
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "Roomy preferred seats"
Cons: "No snacks"
Pros: "Everything is perfect in this flight .. Thnx"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "Q400 noisy, lack of storage space"
Cons: "My wife & I sat apart for the entire trip b/c Air Canada did not allow us to pick our seats till 24 hrs before the flight, except by paying a fee!"
Pros: "The plane could fly"
Cons: "German Shepard in my seat. We didnt have seats together. Very bad flight"
Cons: "the airline was not helpful with accommodating pregnant wife. Rude. Won't fly with them again."

Efficient friendly on time....

Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "Gate not ready on arrival."
Pros: "Staff"
Cons: "Not enough leg room."
Cons: "Working on flight schedule to be more precise! Delayed!"
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "Crowded planes."
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Cons: "4 different flight delays in chicago"
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Cons: "LATE"
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "Flight was cold and they did not have blankets"
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "Nothing"
Cons: "Everything"
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "The crew on this flight were really nice and helpful."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Nothinng"
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."
Pros: "The"
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "A very typical flight."
Cons: "No complaints."

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25h 42mYYZ-BGA
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Flights to Bucaramanga


Bucaramanga (BGA)Colombia

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Bucaramanga - Canada

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C$ 679

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