Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "more food choices"
Cons: "There's more snack."
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "Friendly crew."
Cons: "The flight was delayed"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "Crew was good, flight itself was smooth and uneventful"
Cons: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Cons: "Flight got delayed for over 2 hours"
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Had a fantastic experience on my first round trip with WestJet. Very satisfied, would definitely fly them again. I also liked how we were able to clear Customers BEFORE we departed from YVR; made the arrival that much smoother when we landed at SFO"
Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"
Pros: "Really a pretty good trip in my opinion."
Cons: "Not too thrilled with the fact that only a couple of drinks and light snacks are free."
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "The lady beside me"
Cons: "The plane"
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Pros: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."
Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"
Pros: "Nice flight crew."
Cons: "Ground crew couldn’t get luggage on plane fast enough because of lack of staff so we sat on tarmac for 2 hours."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Pros: "The crew were friendly and professional; the flight was safe--by far the top priority!"
Cons: "The plane needed a jump start before we could leave Vancouver (this was during daytime, sunny skies, about +1°C), which didn't inspire confidence in the plane's airworthiness and which delayed our departure by almost an hour. But evidently the crew followed the required procedure and we arrived safely in Calgary. Better to be a bit late than to have an unsafe flight."
Pros: "Flight crew was excellent. Very attentive to passenger needs and requests."
Cons: "Food choices were limited and they ran out of basic choice. Had very limited wine from menu - should really restock before a long flight like YVR to KOA."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Cons: "We left late and had a very hard landing"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Not cold, not noisy aircraft"
Pros: "Short flight. Home on time."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "the service was great! lots of great movie options"
Cons: "VERY hard to hear important details from the captain. Nothing could be heard. Also, the gate numbers kept changing CONSTANTLY. I was given one then like 4 more at Mexico City. Lastly, our flight was delayed and even after everyone boarded it took about 40 minutes for the plane to take off."
Pros: "Plane was comfortable"
Cons: "An hour late which is fine but zero explanation or updates during lengthy process"
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Pros: "Service and smooth flight"
Cons: "Champagne instead of tequila"
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Very happy, excellent!!"
Cons: "I was not happy to be told that I could not take my carry-on in the plane because the plane was supposably full. Several people that came after me had their carry-ons and there was space. My carry-on bag was a gift and it was damaged just like I told the attendees it would happen."
Pros: "the service, everything perfect"
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Cons: "FLIGHT WAS LATE FOR 1 HR 20 MINUTES"
Pros: "I like the staff, the seats, the entertainment"
Pros: "Overall great experience."
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "On time."
Cons: "Airplane seemed a bit old."
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Cons: "Will never fly with Aeromexico ever again"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "Everything was excellent"
Cons: "Everything was excellent"
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "Aeromexico is great air company"
Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Pros: "My purchase was cancelled 1 hour after confirmation because the name on the debit card did not match the passengers name. I was buying a flight for My girlfriend. I've don't this purchase 11 times in the past 10 months. I had to repurchase a ticket at the airport for a flight 2 hours later."
Cons: "I was emailed the cancellation not even a call to try to fix it. Sorry I don't check my emails every 10 minutes"
Cons: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."
Pros: "Both times they didn't have my luggage in time and I still don't have my luggage."
Pros: "The time of departure and arriving was ok"
Cons: "we went to the main desk to see if we can change the fly of my girlfrend so she can fly with me, but the guys of aeromexico say that the fly was over saled, so she take a diferent plane that mine, and when i jump up to the plane i see more than 5 seat empty..."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Pros: "At least they put me up in a nice hotel and paid for transport"
Pros: "Not much"
Cons: "Not timely; not organized. Seats were crammed tight...not comfortable."
Pros: "flight on time, service onboard, flight price"
Pros: "Good airplane"
Cons: "Over 1 hour late. Apparently airport related."
Pros: "Nothing. It was terrible."
Cons: "Arrive on time (rather than 12 hours late; I’m still flying). Staff was disgustingly rude. When they missed my connection I waited in line for 2 hours to be rebooked on a much less nice airline. Will never book with you (or Aeromexico) ever again."
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Cons: "El sándwich estaba tan frío que molestaba al tacto. Aunque entiendo que las turbulencias son sucesos ajenos a la aerolínea y su tripulación, me sentí algo mas nerviosa de la cuenta...."
Cons: "Friendly flight attendants. Pilot made up lost time on this flight!"
Pros: "nothing...i bought the ticket thru vayama...they wouldn't refund me or even talk to me and I only missed the flight because my father passed away and I had to be in California...very poor service, and would never use vayama or kayak again"
Cons: "customer service, respect...see above"
Pros: "Good crew and airline customer service."
Cons: "The flight was delayed from Oaxaca to CDMX and I missed the connecting flight. And my next flight was the following morning. It was tiring transit and I didn't slept well in the airport"
Pros: "The crew was super nice. The plane was new and the seats are comfortable for a small plane. We were on time."
Cons: "The random searches .......are unavoidable."
Pros: "Verónica at check in was super. You have to give her the credit"
Cons: "Nothing. My husbands traveled on interjet and they were rude"
Pros: "Snaks, refreshments"
Cons: "Entertainment, and you can’t wear headphones? Only when up in the air."
Pros: "Same, easy signage to transfer, luggage on time and in fact."
Cons: "Waitng time"
Cons: "The rudest employee an airline can have! Deny me boarding because he was having a bad day. My app had a timer and I was not late even though my connecting flight was on the runway for a prolong time and made the 1 hour layover shorten. So instead of being treated with courtesy; I get a rude man, tell me “ you are late and too bad, if you want to complain that’s fine, I got the time to laugh and not care.” My goodness I was in such disbelief by such comments. I got his name and he laughed again, the disrespect. I got no help from other management staff. I fly frequently and never have I been treated with such disrespect. Grant it I had 1st class tickets and payed extra, in a society in which commerce is everything losing business should be of great concern in employee training. I hope Aeromexico HR reaches out and I give them a detail description of my experience with names for a plan of correction."
Pros: "El vuelo fue bien."
Cons: "No había opciones de entertainment. Y para comer nada más nos dieron cacahuates. ¡Qué poca!"
Pros: "The crew seemed nicer."
Cons: "The passengers complaining"
Cons: "So, aside from two pretty major things, this was a normal trip. However, these major things were major. First of all, as we were taxiing before take off, the plane suddenly stopped and then continued. It was as though someone slammed on the brakes. The entire cabin of passengers yelped and screamed. Several of us pressed for attention from the flight attendant. There was no response. No explanation. It was very unsettling. Then, the most horrifying thing for me personally was waiting for my dog for over 2 hours. She was sent to the wrong part of the airport. I only knew this after talking to as people workers as possible and frantically looking for my dog. Eventually a gentleman by the name of Phillip really lead the effort to help locate and get my dog to me. Two and a half hours of this. To say the least, I was distraught and spent those two hours crying, unable to speak, and trying not to throw up. I literally thought my dog was dead. Terrible."
Pros: "The flight took off right on time. We were served a meal during the flight. The flight also landed on time"
Cons: "The flight was rough. The pilot attempted to land, aborted landing, made no announcement, the second landing attempt was more successful, but still rough, has to break abruptly several times to stop on the landing strip. The bus to the terminal was super packed, could use another bus for sure."
Pros: "Everyone was very helpful from Aeromexico . From Austin to Mexico City"
Cons: "On the return from Mexico City to Austin was totally opposite everyone I ask for help from Aeromexico was rude and to busy on there phone. Boarding attendants where ignoring me. They never looked at me like if didn’t exist."
Cons: "I arrived to Mexico City from California on Volaris flight that arrived an hour late, and by the time I made it to the Aeromexico counter it was too late. I had to stay in a hotel overnight, wake at 4:30am to take a flight to Tampico, had to pay a huge fine for the new flight, and neither airlilne took responsibility for the costs I incurred. I know it is due to having come in on a different airline, but still it was extremely frustrating!"
Pros: "Nothing was likable, it was a tiring experience at the airport! Once at hotel, room was nice and food was good"
Cons: "On plain for 2 hrs, no food no water. Only one employee rescheduling flights/connections for all passengers. Airline didn’t notify/authorized hotel to provide room and food in a timely manner; room was provided close to 6pm food was provided close to 8pm."
Pros: "The speed and the courtesy when we checked in."
Cons: "The confusion concerning luggage handling in Mexico City. We were not told until very late that through Guatemala City to JFK luggage was transferred for us and we did not have to clear Mexican customs."
Cons: "Two things--1) I had a 10:10 flight, and at 9:28, the boards said "On time" and listed gate K, which, it turns out, is not a gate. So it was almost boarding time, but no gate info for the "on time" flight. Then, by about 9:33, it showed delayed, departing at 11:30 at 75A. Hanging out at 75A, by 11:25, there had been no announcements telling the passengers anything about our flight which was scheduled to leave at 11:30. Everyone was left to wonder how long the extra delay was--no info given, as if the customers didn't really matter. Boarding finally started at about 11:30. As crappy as airlines such as United and American and Allegiant are, at least they tend to give info to passengers when delays are happening. And #2--When I was researching the tickets, the price was $433, but a notice popped up saying that the price was now $531 due to high demand. On the plane from MEX to AUS, I was in the next-to-last row, and counted 22 open seats between me and the exit rows; in other words, there was clearly not high demand for that leg. Did I really have to pay $98 extra for the 75-minute flight from TGZ? Thanks."
Pros: "Crew was great!"
Cons: "Seats a bit older. Not as comfortable as other flights I’ve taken."
Cons: "Flights were all late! Like always with Aeromexico"
Pros: "Got my tickets. Good entertainment, snacks."
Cons: "Smoky smell of exhaust as busses were used to load people on planes. Being late to board, depart and arrive. Unclear dirrections for bag pickup Bumpy ride at times. Stewards did not seem very pleasant."
Cons: "The flight was late and was never communicated to us."
Pros: "Safe flight. Always important, and not to be overlooked."
Cons: "I don’t want to spend any more time on AeroMexico... even for this review. I was disappointed with their organizational skills overall. The biggest problems don’t show up in the numerical rating above, but there were: — problems with web checkin (it didn’t work until ~15 hours before the flight), — problems at baggage check (non working printer = nonmoving line), — the flight was delayed and the gate was changed at the time of boarding (which we learned because we received an email from Kayak(!) as we were standing at the gate, NOT AeroMexico, who delayed in changing the sign & then didn’t make an audible gate-change announcement), — possibly because of the gate-change and a late-arriving flight, our bags were not put on the flight with us. — I am particularly irked because we had to pay extra in order to be able to sit with our young children, and were supposed to get priority boarding along with that, but instead ended up in the last boarding group (thank goodness we were still able to fit our one carryon suitcase)."
Pros: "Theres was a 3 hrs delay on the flight"
Cons: "For sure after a 3 hrs delay on flight there is no good rating"
Pros: "Three emails notifying us of departure time change"
Cons: "First two emails delayed the flight an hour each. Then the third email moved the flight time back to the original time even though our boarding pass showed the 2 hour delay! We arrived just at the gate just as they were closing the door."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "They're very picky about luggage. Can only weigh 10 pounds and has to fit the dimensions they require. I had to pay for my carry on as a check ed bag, $60!"
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding. Wifi not working to watch movies on board."
Cons: "Rear seats- no reclining"
Cons: "The Mexico City airport is very frustrating. On our way to Cusco and on our way home to Dallas, the train was shut down from one terminal to the other. Plus on both trips we were not given boarding passes for this leg of the trip only, which meant we had to go to the ticket office each time and check in, which was incredibly annoying."
Pros: "Flight left on time! Flying out of ixtapa is very pleasant"
Cons: "They opened my bag and they stole things from my bag"
Cons: "the lady made me lose my flight"
Pros: "Comfort, food"
Cons: "Flight was delayed"
Pros: "Service was top notch all the way through."
Cons: "Plane wasn't new but very clean and comfortable."
Pros: "Departure was right on time. Crew was courteous and the meal was nice."
Cons: "Most uncomfortable seats I've ever sat in, with a bar running right across my back. Major delay deplaning in Mexico City, with 30 minutes on the tarmac, a shuttle ride and another 25 minutes trapped in the shuttle bus before we got back into the airport."
Pros: "Everything was grate."
Pros: "This was my last connection and was overall fine, I was not expecting a lunch meal and got one so that was nice."
Cons: "Flight attendants have a little attitude problem but that seems to be the normal everywhere."
Cons: "- Schedule of flight ( New York to Monterrey at 1:40 pm) - Food is below average - I ask people on counter to put my TSA PRE Number and they didn't"
Pros: "Excellent service. Congrats!!!!"
Cons: "No entertainment at all, no screens, nothing, very basic aircraft."
Pros: "I didn't like anything."
Cons: "Horrible Service."
The flight was ontime, even a little early.
Very disappointed with the food on the first leg of the trip ( from Bangkok to Japan). I had the chicken con don bleu and I must say that I had better frozen TV dinner. The crews during the flight were running around but It was hard to flag them down for any simple services. For the amount of money for the business class, I had better services and food from other economy flights that i experienced. I will never fly Japan Air Lines again. I am willing to pay extra to avoid JAL👎👎👎👎👎👎
Pros: "Power outlets by each seat, and movie options."
Cons: "Delayed take off time, but made it up during flight."
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Pros: "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
Cons: "Another airline."
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "Everything worked out well and plane arrived 20 minutes early."
Cons: "Seemed like it took longer than average to get bags from baggage claim."
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "We didn’t die"
Cons: "Flight delayed due to fog in Flagstaff. Circled Flagstaff airport for 15 minutes trying to figure out how to land. Might have been better to delay until it cleared up."
Pros: "The crew and the service"
Cons: "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The gate agent in Columbus was in a wonderful mood."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "The seating arrangement and the friendly nature and helpful service of the attendants."
Cons: "Everything was great"
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "The flight was easy, and we arrived thirty minutes ahead of schedule!"
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "It was okay flight little late on departure but could be better"
Cons: "Seats are not roomy or comfortable"
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "Cero entretaintment"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Food was good and boarding was smooth."
Cons: "Some of the crew were not friendly. They almost seemed irritated when asked a question. I felt extremely bad for the foreign passengers because they were asking about customs and the forms and some of the crew were just rude to them. Imagine being in a foreign country and people not being helpful- embarrassment to USA. Entertainment was ok- old movies were shown rather than a little more current."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "seat comfortable enough"
Cons: "unbelievably tightly spaced seats. Incredibly uncomfortable to have knees pushed into seat ahead - - so tight almost impossible to get feet under seat."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "Delays and no communication on transfer options"
Pros: "The flight attendants were great. I was also surprised that they gave out pretzels and soda for free. Other airlines advertise cheaper flight but nickel and dime you to death. The plane was very clean"
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "Flight delayed for 4 hours"
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Pros: "This was my first trip flying and it was absolutely amazing! I would recommend AA to anyone who needs to fly. The crew was absolutely wonderful."