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Pros: "on time flight and landed early"
Cons: "serve napkins and sanitizer"

Pros: "Traveling time"
Cons: "Cleanliness"

Cons: "No delay, entertainment, 3 hours flight should get a proper meal"

Pros: "Air India sucks."
Cons: "unprofessional service"

Pros: "comfortable and friendly service"
Cons: "Improve food quality"

Cons: "Seats and surroundings could be cleaner."

Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"

Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"

Pros: "Flight attendants"
Cons: "The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality."

Pros: "on time, great food!"
Cons: "most of the entertainment systems were very slow and headphones not working"

Pros: "On time.."
Cons: "The overhead light did not work and the headset plugin socket was broken. One of the toilets was permanently doctored as 'occupied' by the crew for their own use to change etc..."

Pros: "Overall service"
Cons: "Nothing much"

Pros: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
Cons: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."

Pros: "Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India."
Cons: "I would have liked the drink service to come around more often on the flight."

Pros: "good food and support for wheelchair but have to wait longer then expected"

Pros: "The Cabin Crew"
Cons: "Improve entertainment content"

Pros: "That someone is asking feedback for such a terrible experience"
Cons: "Flight was delayed by more than 2 hours. None of the information screens in the airport displayed any information about it. The air India staff at the airport assured me that my next flight (booked separately) will wait for me and that they have communicated about the delay to them. Nothing of that was done. I would have appreciated if they were honest and asked me to rush as soon as I land. It was a nightmare catching my connection. A person near my seat puked while landing in this flight. There was no sick bag in any of the seat pockets. Air hostess provided a sick bag after the flight landed which was of no use."

Cons: "Bags took 45 minutes to arrive in Kolkata"

Pros: "As I boarded Air India New Delhi to San Francisco, I felt it like a "senior citizen " flight. Most of my time went into connecting with elderly people around. Most of them were first time travelers. Curious ,anxious , innocent and slow learners ; I enjoyed helping them out with tinny tiny tech bits. The collection of Indian music , movies was good to , suiting to Indian taste ! And the food was good !"
Cons: "Boarding the Air India New Delhi to San Francisco was one of the most adventurous experience for me! The Mumbai - New Delhi journey was short and sweet ! As the connecting time was around 2 hrs , I had to rush to board the next flight. The connecting bus to the airport made me wait for a long time and I reached the gate quite late after the boarding was over! And after all this drama where I rushed and ran through ,crossing the domestic airport ; there was a long queue for general security check. I ran to the immigration , rushed through the security check. And finally reached the gate. I forgot , I am pregnant ! I was told there , I will have to shift to another seat due to "emergency" exchange reason ! Oh gosh ! I felt , I deserve a round of applause for making it there and I was offered an exchange ! It's unbelievable, but the flight got delayed by 3 hours! Yes, you read it right , by three hours ! The crew members were not that prompt and welcoming ! The flight toilets weren't sufficiently equipped with the necessities. They was no hot water flowing through many taps, seat-covers were missing, even the basic toiletries were."

Cons: "my 2 bags were damaged - AI is yet to respond - unable to get hold of them in Newark - left messages - they took the information - no case number assigned. the entertainment system did not work the fruit platter was not provided despite booking several weeks back."

Pros: "The fast travel time with no layover"
Cons: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."

Cons: "Entertainment was not working in my seat(19F). May be Air India has to change their menu.."

Pros: "Service ...the tall clean shaven gentleman was very courteous and patient...even with people who behaved over entitled and over demanding..."
Cons: "-plane is aged -one curved long nose (diamond stud pierced) lady stewardess was oversmart and deliberately skipped two rows without offering coffee. Very inconsiderate and eventually her peers had to take care of that when they actually came to collect cups! -lady announcer could not announce landing properly twice! Could not read basic English at all!"

Pros: "Comfortable and without any hassles to change plane."

Pros: "Food"
Cons: "In ground and on board service ASled for water after one hourr still to give went to threm and had to wait for 15 minutes"

Pros: "- The direct flight between EWR and BOM"
Cons: "- The seats are not flat. Tray table broken - Food is barely better than economy - One bathroom failed - The entertainment system is dated, and poorly interface. - The headphones are from the '90's"

Pros: "I liked everything"

Pros: "Taste of Food Excellent timings of the flights"
Cons: "Personal TV did not work Pathetic Customer Service"

Cons: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."

Cons: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."

Pros: "Seats were spacious"

Pros: "Crew were good"
Cons: "When I was entering into flight it was stinky"

Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"

Pros: "New flight, good food, hospitality"
Cons: "No tv"

Pros: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Cons: "Food was substituted as they ran out of vegetarian food"

Pros: "The food was OK."
Cons: "Everything else. I hope this airline goes out of business."

Pros: "Food."
Cons: "Boarding."

Pros: "No coffee service after meal Morning breahfast limited choices Coffee when served was less than lukewarm"

Pros: "The leg room was ample in economy and the entertainment selection of films was sufficient."
Cons: "Cabin crew was mediocre at best. Their attentiveness was lacking at the finest of moments. The food options were unappealing and lacked in variety. I was unsure if there was a difference between a breakfast meal and a dinner meal. The cabin crew also did not have enough meat options for all the passengers and did not provide anything as much as an apology for such. The worst part of the journey were the other passengers and their lack of consideration for those around them. If the cabin crew were more attentive and informed passengers to return to their seats and keep the aisles clear there potentially would have been less of an issue."

Cons: "My flight was delayed for hours that i needed to get on to another flight."

Pros: "Price"
Cons: "Food Tv was broken Boarding strategy was poor Flight wAs 5h late"

Cons: "They should make sure that the tv screen are working properly as that is the only source of entertainment for a long 16hr direct flight for the passenger"

Pros: "Flight went on time. Bathrooms had toilet papers until end. Usually, Air India has this problem. This part got better."
Cons: "Attendants did not show up when called. (Overhead light was kept on) While going to India, when lunch was served, one of the food item was open, and half eaten. This was disgusting. Overall lunch menu was awful. Attendants don't even show up when called. TV wasn't working."

Pros: "Leg room, entertainment, luggage allowance"
Cons: "Service, Staff behavior at the airport as well as in flight"

Pros: "it was fine for an hour flight"
Cons: "worn out seats. dirty."

Pros: "It took off and landed safely."
Cons: "Baggage restrictions cost travelers $100s of dollars if India is only a stopover when visiting other near countries. One light check in was all that was allowed. Our group was on a medical mission and had to have a bag for our clothes and one for medical supplies. It cost over $800 for 6 of us to have the medical come with us to Nepal. As humanitarian volunteers, that money comes out of our pickets. There is no reimbursement from the sponsoring charitable foundation. We could check both bags for free from the US to Nepal, but because we had to have a layover in India, Air India charged for one of the bags. There was no other airline option available to avoid this cost."

Cons: "Not good"

Pros: "Everything about the flight was smooth and staff were competent"
Cons: "All the staff, especially the in flight staff, were very cold. There was no friendliness that you see with other airlines."

Pros: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "basic airfare...basic service...basic flight. Point A to Point B"