Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Pros: "Very nice airplane and pleasant crew"
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Cons: "Too hot inside the aircraft"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Really friendly staff. Great service"
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Cons: "At some point the luggage was lost. here."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Overall very nice flight, even comes with free drink and snack"
Worst airlines ever -- may be it will change in the hands of tatas but for now absolute garbage.
Cons: "Crew sounds mean and lies often Why do they have to lie???"
Cons: "No delay, entertainment, 3 hours flight should get a proper meal"
Pros: "Food and crew"
Cons: "Toilets didn’t work, they were dirty and no water!"
Cons: "Seats and surroundings could be cleaner."
Pros: "Airport in Delhi was nice. Terminal was the furthest away though so that was bad."
Cons: "Super late- didn’t board until after the flight was meant to depart causing me to miss my pickup. Food is terrible. There is no entertainment whatsoever, no charging ports to tv or movies. Quite possibly the worst take off and landing of my 35+ flights this year. The staff is friendly but the airline is terrible. Seats were dirty with stains on the headrest, no legroom and no availability for upgrades."
Pros: "It's very good above all"
Cons: "Entertainment not their"
Pros: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
Cons: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."
Pros: "Crew were very helpful."
Cons: "Food was bad."
Cons: "No alternate flight provided for missing flights due to baggage delay"
Pros: "The food was decent"
Cons: "The plane shook so much we thought it would break in half. I am an experienced flyer and I realize that weather was not good but the plane was rattling like it should have been taken out of commission long ago. We made an emergency reroute to some city in the north and were kept on the plane for 2 hours before the crew told us anything. When we finally made it back to Delhi, the Air India workers managed to be the most incompetent and unhelpful workers ever. They lied to us 6 times about why we were not issued new boarding passes and tried to pass the blame to everyone else. I thought the customers were going to riot because they angered so many people."
Pros: "Very good. Check in. Boarding seat availability of choice and service was eccellent"
Cons: "Set use and check ion"
Pros: "Nothing to like .save your money fly with any other airline but not air India. They did not even serve water without asking .plane is old no entertainment options like movies music. Crew was rude and unprofessional. For some reason they change there uniform for street clothes then they switched back to uniform ."
Cons: "Nothing to like .I will never never fly again with air India and I will make sure that everyone I know they do not book with air India."
Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."
Cons: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."
Pros: "Boarded on time, no hassles in security."
Cons: "Not a lot of in flight entertainment."
Pros: "put more sevices from Kerala Airport"
Cons: "Seat was broken and there wasn’t any other empty seat available. Entertainment system was not working at all. Food was really bad. I think I will never fly Air India again."
Pros: "I liked everything"
Cons: "The airport staff, their knowledge and treatment towards travelers was pathetic."
Cons: "Flight got delayed by 2 hours, resulting in missing connection of Air Canada flight from Delhi. . Missed connection. Poor customer service where Air India team first issued Boarding pass for next day Air Canada flight, and then took it back and asked me to deal with Air Canada directly this causing excessive inconvenience and loss of money, as Air Canada declined to allow me in their next day flight and I had to buy new Tickets to get back home in US."
Cons: "justfly.com was very unhelpful"
Cons: "Entertainment system did not work duration of the flight. Uncomfortable seats, confusing instructions for deplaning. Will travel Sir India only if I have no other option"
Pros: "Food and staff was awesome!"
Cons: "The seats werent comfortable, the tray table hinge was broken."
Cons: "The boarding process. Needs to be managed properly."
Pros: "spacious leg room"
Cons: "everything else"
Pros: "Plane entertainment was ok"
Cons: "Food stewed not organised it all first time flown with air india never again we set from 11.15 to 13.15 in side the plan in Dehli coming back nobody asked if need something they carried on cleaning come u jet or qutar"
Cons: "The in-flight entertainment equipment was not working on quite a few seats. The headsets were broken and the controls to flip channels was not working. Hope they fix the equipment so that the passengers can actually enjoy the variety of programs available."
Pros: "Seating was spacious"
Cons: "Stewardess refused a second drink...for a courteous well behaved passenger. Entertainment system poor quality needs to be updated/replaced. Taste of food was very average. The stewardesss were trying to rush through the dinner thing like they were in a great hurry."
Pros: "Food, service, entertainment, airport staff, On-board bathroom cleanliness and services"
Pros: "Its a direct flight so good for people going alone. Food was also good."
Cons: "We booked a wheel chair for my mom but they didn't provide her that at delhi airport. She was going for the first time. She had to manage by herself till the baggage claim. She couldn't walk so long thats why this was bad experience."
Cons: "No manners & courtesy. They carry a bored expression & behave as if they are doing a favor to the passengers. They need to remember that they get paid from the ticket fares that the passengers pay."
Pros: "short flight time"
Cons: "old aircraft with non-working amenities pathetic entertainment"
Pros: "On time, good movies and overall o What one expects for an economy class flight."
Cons: "Sometimes the air hostes were hard to understand."
Pros: "ON TIME!!! Both legs reached before or on time at destination.,food and drink service was good compared to other airlines. Also air fare was the cheapest of all airlines!!!"
Cons: "Seat was broken and air hostess are rude and look more like mammas in sky."
Cons: "The TV consoles were not working in spite of the crew trying to reset it. I think the plane was old and maintainance was not up to par"
Pros: "Getting off the plane"
Cons: "Upon boarding the airplane, my friend and I found that our seats had been taken by other passengers, leaving us without seats. The flight attendants were not helpful or assertive in helping us figure out why our seats were taken, why other passengers had taken our seats or in making them give us our seats back. Some were even getting upset with us that we weren't seated as the plane was preparing to depart when clearly it wasn't our fault. We ended up having to wait until everyone else had taken a seat so that we could sit in whatever seats were left over. Terrible experience with flight attendants who could do better at problem solving. Its discouraging to know that even if you buy an expensive plane ticket and choose your own seats, you may not get them and could be treated poorly in the process. Will avoid flying air India at all costs in the future."
Cons: "Bad service and seats. Very uncomfortable with seats/desks broken."
Pros: "Everything went very smoothly. Flight boarding area was clean and well serviced. Boarding went quickly and efficiently. Flight crew was attentive and helpful. Flight departed and arrived on time. Nothing to complain about. We were even served light food refreshment even though it was only a 2 hour flight."
Pros: "The veg meals were good and liked the baggage policy"
Cons: "in-flight entertainment offerings were very limited and not always operational"
Pros: "Baggage allownace limt is higher which is very good"
Cons: "Slow moving lines at the baggage drop, flight is delayed by more than 30 min"
Pros: "There was nothing to like."
Cons: "Food was not good and in my seat video device was not working. Flight attendants were irresponsive and they did not take any action after doing multiple complaints. Overall it was very bad experience and from now on I will avoid Air India"
Pros: "4.5 hour delay for no reason stated. Flight Attendants exercised no control over cabin with people stating during takeoff and landing. Cabin was dated at best with seats extremely uncomfortable. Thank goodness it was only an hour flight."