Cons: "Seats were horrible, Tv was broken,"
Pros: "Nothing"
Cons: "Cleanliness of the flight. Horrible bathrooms."
Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."
Cons: "The delay in departure and sitting in the aircraft with no air conditioning was very uncomfortable."
Cons: "If it’s on time!!!"
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Cons: "I was charged twice for luggage because i had a layover. That is a crazy policy. My extra weight ended up costing me 3 times the cost of my flight."
Pros: "AirIndia Charges pretty good amount for ticket prices compare to other airlines but internal seats and other infrastructure is pretty old. Please upgrade the flights."
Cons: "seats, entertainment system, lights are pretty old. Need upgrades."
Pros: "What's not to like about a $826 round trip flight from SFO to BLR, bought at a week's notice? The flight was on time, the crew was courteous, the legroom was more generous than most airlines."
Cons: "Most of the USB ports on the entertainment units don't work."
Cons: "Air India says it all"
Pros: "New airplane - 787"
Cons: "Terrible service. Would not seat family together, even though it is law in EU to sit with child. Lazy customer service reps, talked to five and no one would help."
Cons: "Missed the connecting dlight as Toronto-London flight was delayed."
Cons: "Entertainment system did not work properly Foldable dining table on seat was broken"
Pros: "The price of my international flight was significantly cheaper than other airlines, but Air India was wonderful. The food (for airline food) was good, the seats comfortable, and the selection of movies was great. A button was missing from my inflight entertainment system remote, but I used the touch screen to navigate, so it wasn’t a problem. Will fly Air India again."
Cons: "Inside of the plane shows a few cosmetic signs of wear."
Cons: "Nothing worked right on the plane. The seats were rickety and the reclining didn’t work right, the entertainment screens didn’t work correctly, the audio to connect to the entertainment screen was completely ripped out of the seat and they told me that it was too bad and they couldn’t fix it, the food was terrible, and the service was equally terrible. Flight attendants would ignore the call button if you tried to page them, and I was left with the garbage from my meal for multiple hours. I thought it would be a decent airline because it was part of Star Alliance, but it was an absolutely terrible experience."
Pros: "Comfort of non-stop flight from SFO to Delhi. Good Food."
Cons: "Poor entertainment system during the return journey."
Cons: "The staff was not interested in helping passengers. Service quality very poor."
Pros: "My flight status from Cochin to Mumbai was being flexed around but was assured that I will get my connection at Mumbai ,Having to wait in COK for long time I requested a to give me a lounge facility and was refused so had spend nad took lounge around 7.30pm BUT AS i WAS SETTLING DOWN AROUND 8.OOpm CAME AND TOLD THAT i WILL NOT GET MY CONNECTION AS STATUS WAS PUT AS INDEFINITE DELAY AND WAS TOLD TO TAKE ANOTHER FLIGHT TO CONNECT ai jfk FKLIGHT WHIC IS ABOUT 100 MILES AWAY FROM MY DESTINATION AND i DEMANDED TRANSPORTATION AND THEY AGREED BUT BY THE TIME THEY CAME BACK WITH NEW BORDING CARD i WAS DRAGGED TO SECURITY FOR ANOTHER CHECK AS MY BOARDING CArd is changed. Then they virtually dragged to Delhi flight as it was already to take off Lo behold my seat was between two heavy set peple I had to squeeze and stay squeezed for about 4 hours till i reached Delhi , By the time I reached Delhi I was a nervous wreck, Flight from Delhi to JFK was a tad better and the in flight service crew were very good."
Cons: "Except the flight service crew and food on delhi -JFK sector all were bad . In the nake of entertainment they had movies and 90% of it was not full movies .their remote were not working and had fight to coax the touch screen to work Over all I would give them 1 that because of food and servbice crew ."
Cons: "The entertainment system was broken didnt work at al"
Pros: "Nothing in particular!!!"
Pros: "Flight staff were very accomodative"
Cons: "Overall management of Air india, handling of 300+ passengers when the flight is scheduled for next day, should have been better. Cancellations happen, but they made us wait till 2:00AM to put into a hotel.. when they knew about reschedule around 4:00PM. the Contracting agency who handles Air india in JFK are the worst. They dont care about Air india reputation."
Pros: "AI-127 - DEL to ORD Patient & helpful cabin-crew. Cabin-crew left snacks, sand witches, water and juices for passengers to help themselves. Restrooms were neat. Of course, restrooms' maintenance largely depends on the quality of passengers during the flight."
Cons: "2 out of 3 of our entertainment monitors were not working. Glad that 1 was working to have our child watch few shows. The food tray in our child seat was broken. Wrong broken food tray for a child but we managed."
Pros: "Great stuff on board. Short and sweet flight."
Cons: "3 hours late. uneatable food"
Cons: "Leg room in Air India No wifi at Delhi airport"
Cons: "Horribly uncomfortable plane. The seats are worse than economy in a US airlines plane"
Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Pros: "Nothing"
Cons: "Clogged toilets dirty floors shabby seats broken chairs awful customer service"
Pros: "I loved the Indian food served and the cabin crew were hospitable. The boarding was spot on and we reached the destination earlier than expected."
Cons: "One thing that could be imroved was the quality of the entertainment. I watched a Tamil movie. The collection was a bit limited and the quality of the product was pretty poor"
Cons: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"
Pros: "crew"
Cons: "entertainment"
Pros: "A lady staff (in JFK airport) helped me and my wife sit together although we had different seating rows"
Cons: "Non functioning video screens and audio jacks, they were out of food (poorly managed count of veg/non-vegetarian passengers) requested us by adjusting to eat only curry without rice or roti. This happed both for dinner and breakfast. Flight Attendants served only one drink per person and were rude when asked for one additional drink. The connecting flight was 2 hr delayed in delhi, whereas i booked shortest duration flight to Hyderabad paying $150/ ticket due to family emergency but not worth as i was 3 hours delayed overall."
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Pros: "The service was excellent and the stewardesses were friendly and helpful."
Cons: "The plane was a bit dated and business class seats were not the most comfortable."
Pros: "Nothing"
Cons: "Everything was terrible"
Pros: "Food was ok"
Cons: "The whole entertainment system didn't work for the whole flight. Crew started looking into it after asking them for like 4 times. In the end they said it's broken and can't be fixed. I checked in as a aisle seat and made sure that I am getting one but even then in the connecting flight I was given a middle seat. If I had an option I would have never traveled with air india. Please avoid!"
Pros: "Power points on economy class seats"
Cons: "Food and economy class seats. The seats were actually torn up"
Pros: "Flight schedule, inflight service, boarding process, cost"
Cons: "Entertainment components seem to not work all the time, one unit not working at all. Also not having a viable connection to Chicago with reasonable cost and connectivity support"
Pros: "Since my lasr travel inn Air India 6-7 years ago, it has improved a lot. I travelled from chicago to Delhi (non-stop) in May 2017 with my family. Flight is on time. Crew is younger and energetic unlike my last trip. Food is fine. Toilets are clean. Couple of times, They were asking to provide feedback by filling some form which tells me they are genuinely trying to listen and improve further."
Cons: "Nothing much."
Cons: "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."
Pros: "Professional crew, and excellent food. Lots of space in overhead cabins. Plane was clean"
Cons: "Check in process at airport was relativelya slow"
Pros: "Overall service"
Cons: "Food quantity was less"
Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."
Pros: "Good food which is very unlikely otherwise. Indeed a pleasant flight !"
Pros: "The only direct flight available from India to the west coast"
Cons: "So many things. Pretty much the entire experience was poor/mediocre. Baggage drop took 45 minutes, even though we had already done web checkin. The food was OK, but very limited options were available. The crew was terrible. They basically did the bare minimum and then just disappeared into their quarters. No crew member was available for any kind of assistance for most of the flight. I asked for a second cup of tea and all I got was a snub. The crew acted as if they were doing us a favor by serving us. Unbelievable! The controls on the entertainment system barely functioned. The selection was mediocre and outdated. The plane overall was not maintained very well. The seats looked dirty. There was no wifi for any other modern amenities on the plane (e.g. power outlets). I basically cannot think of anything positive to say about pathetic Air India. As an Indian, I really wish they would do better."
Cons: "The crew didn't care to come and talk to you even if you call for assistance."
Pros: "nothing"
Cons: "poor comfort broken seats and tv crew didnot care if we (atleast 11 people) missed conncetion from new york they left 40 passengers at boarding and went back to get them delaying other connecting flights very little leg space worse then local flights overhead light didnot work bathrooms had no soap"