Kayak doesn't even know that the flight was canceled. Kayak does not have any customer service, well they theoretically have one, but nobody responds. Beware of using Kayak for booking your ticket.
Cleanliness even in Business class- could have been better/ Toilets need upgrade! Excellent Crew
Pros: "Overall experience was excellent."
Cons: "1)They should served lunch before as the flight landed at 1500 hrs local time. 2) Also they kept on announcing the expected landing of flight >2hrs. keeping the passenger on high alert for a long time, which I felt was not appropriate. 3) The route map was not functional throughout the flight duration."
Pros: "Food was good"
Cons: "Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel"
Pros: "Crew members not responding,tv not working,seat not comfortable"
Cons: "Better entertainment,comfortable seating"
Cons: "In-flight wifi and better entertainment."
Cons: "The food option can be better."
Cons: "Check in process at Mumbai airport."
Cons: "Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
Pros: "Crew and food"
Cons: "Too long bag drop line and it took 1 hour 30 minutes just to drop bags at Mumbai (Transfer)."
Pros: "Food was very good"
Cons: "Boarding and chairs"
Pros: "Food was good and service was excellent by the hostess"
Cons: "Seats - unkept, not functional Entertainment - non functional Lights - not working Call button not working Toilets dirty Food - terrible"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."
Pros: "Overall great service. 4 due to delayed flight."
Cons: "See above"
Pros: "Flight from chicago to delhi and the international conn to kochi was all excellent and seamless. I highly recommend flying air india if you find a last min good deal because then most seats are empty so you can stretch out and sleep."
Cons: "Probably earlier passengers messed up the tv console so the touchscreen feature was slow to respond but some of the movies were excellent on this flight"
Cons: "Everything, there is no tv in business class for a 6 hr flight Only one meal and no snacks or drinks offered in business clas"
Cons: "Flight is late missed connection flight. Staying one more days Delhi airport. The flight is over booked program."
Pros: "Good flight.....reached in time."
Cons: "Check in luggage in two belts at newark airport creats confusion.."
Cons: "Food should be healthy. We got fried food in the morning snacks."
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Pros: "Their food - excellent for a long long time, and generous provision of wine."
Cons: "Unavailability of classical Hindustani music and the screen does not work well."
Cons: "Seats were super cramped, and food was stale and tasteless."
Pros: "Seat space, boarding and comfort as expected good."
Cons: "food was poor quality with two carb based snakes and odd hr of full meal. Flight should make passenger ready for destination. Not sure offering only meal during 15 hr flight was 3-4 hrs before 7AM arrival was a good idea. Entertainment was not working on my seat on a 15 hr flight. The headphone jack was broken!!"
Pros: "Boarding was surprisingly smooth and food, as anticipated was really good."
Cons: "Neither the touch screen display or the remote worked. Mentioned that to one of the flight attendant who told me that the system will be reset after the food service. That did not happen so after waiting for another 2 hours into the flight, I spoke to another attendant who did reset the entertainment system. It did not work. Brought it to her attention and the response I got was, "Sorry, the flight is full and there is no other seat available". I had to sit through 14 hour long journey looking at other passengers or hear babies cry non-stop !"
Pros: "Nothing. Food was ok."
Cons: "Most of the televisions (the only source of entertainment in flight) were out of order or the sound was not working. The staff was not even courteous to reply back politely to problems in the flight. The bathrooms were gross with no toilet papers."
Pros: "crew service"
Cons: "entertainment . TV was not working"
Pros: "Onward journey was good, except for issues with the entertainment system in out sears."
Cons: "other than taht things were comparable to other long haul trips. excepted some snacks to be served in between the 13 plus hrs trip"
Pros: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Cons: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."
Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."
Pros: "Food was great, entertainment decent. LONG flight but it passed by without much drama."
Cons: "Really old and dirty 777-200 LR. Seemed that the attendant call button was deliberately deactivated, and for several hours didn't see any attendants in our area. Also reading light seemed to be deactivated. Bathrooms got filthy after a while and never got cleaned (that I saw)."
Cons: "even at the start of the flight the bathrooms were extremely dirty"
Cons: "Entertainment consoles were not working on both flights. Food service tray was broken. Staff's attitude was very bad."
Pros: "Good food, smooth flight and excellent flight!"
Cons: "Plane was very dirty, seats were old and falling apart. My entertainment system didn't even work."
Cons: "The food was bad though i traveled business class."
Cons: "bad service by crew flight is late all the time no regrets by air india"
Cons: "Entertainment screen doesn't work."
Pros: "Direct flight"
Cons: "Everything else."
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "I liked the food served"
Cons: "No crew member came to collect the jacket from psgrs and finally I had to ask for it. Your inflight supervisor and at times even commander used to come around and enquirer about the passenger comfort quality of food etc. none this time. Seats do not recline fully some one needs to do a preflight check."
Cons: "The staff was NOT responsible and did not respond at all when asked why the boarding took so much time @ BOM airport. They made ALL of the passengers stand for 40 minutes without informing why the passengers need to wait for boarding. During the flight, the staff was NOT visible at all even after called up on for assistance. This is ONE STUPID airline that I would avoid in the future."
Pros: "The Desk operator at check in counter was very polite and cooperative..."
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Cons: "TV is not working, food is not good, seats are not comfortable"
Pros: "Checking process was easy.Staff was courteous"
Cons: "Flight announcement was poor need to change speakers"
Pros: "Non stop flight"
Cons: "Poorly msintained aircrsfts. Smellled of milddew"