Pros: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Cons: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Pros: "Boarding process. Insane lines to check bag. Disorganized process. No one, including crew, had any idea what was going on. A real embarrassment."
Cons: "See above."
Pros: "Fast and on time easy check in and kind stuff"
Cons: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Pros: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Pros: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Pros: "The assistance from om HE check inn clerk."
Cons: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Cons: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Pros: "Seats way to tight. Don't think I will use them again."
Pros: "Flights were on time."
Cons: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
Pros: "Nothing"
Cons: "The staff member and very rude and racist it's sad to see this still happening"
Absolutely inadequate transfer at Munich airport. Lufthansa sold a ticket for a flight with 45 mins transfer, and your connecting flight is actually in a different terminal. In order to get to that terminal you need to walk 10 mins to a train station, take a train, and then go through passport control. All this in less than 45 mins (deduct 20 mins for boarding)? Madness.
The flight was too short to have food and entertainment. Otherwise excellent.
Pros: "Good crew, helpful and friendly."
Cons: "Food is not as good as some other airlines I’ve been on."
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pros: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Cons: "She could have informed me they where no longer available."
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Pros: "The crew was very professional and pleasant. The food was tasty for airplane food."
Cons: "The seats were not that comfortable."
Pros: "Lufthansa is very good!"
Cons: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Cons: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Pros: "The professional, friendly, accommodating, multilingual crew did an outstanding job to ensure all passengers felt comfortable and that their needs were met during the flight."
Pros: "Boarding process was very smooth. Chairs were comfortable"
Cons: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Pros: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Cons: "Get organized and explain for the passengers why there is a delay."
Cons: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Pros: "The airplane was specious and comfortable and the crew are extremely nice people"
Cons: "We took off later than the expected time wäbut we and that‘s not I‘m used to from egyptair but eventually we reached our destination in the mean expected time, also the landing was a bit harsh and we felt it all"
Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Pros: "Lenient on the luggage allowance but human relations need to"
Cons: "Everything"
Pros: "The plane was clean and cool with good legroom in the exit row."
Cons: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."
Cons: "trip was very short however the crew was so nice and cooperative."
Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."
Pros: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Pros: "- relatively new plane, but honestly that's it..."
Cons: "It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices."
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Cons: "Virgin seats are not the best business class seats out there..."
Pros: "Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious."
Pros: "The ice cream bar served as a snack."
Cons: "The flight left late. It was one of the most turbulent flights I’ve ever taken-multiple people threw up, including my son 5 times. The in flight entertainment didn’t work and service wasn’t great."
Pros: "Crew tried to be polite but some were really not"
Cons: "LATE"
Pros: "The crew was friendly (for the most part). Left more or less on time. Food exceed my (rather low) expectations. Good flight, well above average."
Cons: "Couldn't hear the loud speaker at all in London airport. Not loud enough. Poor enunciation. The guy serving tea during the flight was pretty rude. Not of fan of that guy."
Pros: "Good enough room, and had personal screens to watch movies and TV"
Cons: "n/a"
Pros: "The crew was phenomenal overall service good no complaints in that regard"
Cons: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"
Was surprised the plane was a turbo prop. These are much noisier than jet planes.
I enjoyed everything generally. However, getting from the Tarmac to the arrival building required we got on a Bus and meaning they had to wait on everyone to get in from the plane eating a significant amount of time and we still had to get o. The air shuttle to get to the arrival building and saw passengers with connections having to run all the way.
Having my luggage would be great, contacting anyone for help is nearly impossible.
I needed special assistance and all staff members, from check in to boarding and also disembarking were extremely helpful. The seats were reasonably comfortable.
Flight was cancelled. Air Canada arranged a hotel stay, which is good, although it took a lot of time.
Staff were lovely. My only beef is can't anyone offer snacks that don't have corn in them?! Especially pretzels, which don't even need it!!!
The total experience was miserable. To much to relate the whole experience
Pros: "Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!"
Cons: "All good! Strat to finish a simple and enjoyable experience."
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Pros: "The crew was kindly and friendly"
Cons: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"