Cons: "Cleanliness of the flight. Horrible bathrooms."
Pros: "Nothing. I will never fly Air India again."
Cons: "The food was terrible and I got food poisoning. When I collected my luggage at the baggage terminal, someone in charge of food or luggage had spilled curry sauce ALL OVER my suitcase - I had to throw it away. Many of the in-flight screens didn’t work, and the stewardesses were lazy and inattentive."
Pros: "Flight not full"
Cons: "Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment."
Cons: "Food and Seats"
Pros: "Crew was very friendly"
Cons: "Better movie choices"
Cons: "Extremely long flight. Added a stop over at last minute. Crew doesnt care for anyone."
Cons: "The flight departed 5 hours late from Delhi."
Pros: "The flight was great. The service was superb. The food was not that great but I was happy with it."
Cons: "There was no separate line to board for business class and frequent flyer members."
Cons: "My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold"
Cons: "It was late and misssd my coknextin"
Cons: "The 777 Dreamliner did not have functioning window shades. Airline check-in counter staff were trainees and did not understand Visa requirements to and out of India. The check-in counter was open to passengers that had lined up but not manned. . It made the check-in process slow and tedious."
Pros: "Friendly crew. Good food! We left in time and arrived early!"
Cons: "Chair backs leaned way back making it hard for the person behind. Touch screens and options on chairback screens dodn’t work great."
Pros: "One hour flight ,there was no problem.4 O’clock snack was good."
Cons: "Too much delay Of the flight without giving a reason is irritating & all the programmes get upset."
Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."
Pros: "Schedule Convenience"
Cons: "My seat would NOT recline. For a 15 hour flight with non-reclining seat was painfull. I complained to the crew member and he just passed it to someone who never came and checked. When I inquired again, he told me that it was a mechanical issue with the seat and they other with same issue. He said sorry, it will be repaired once on ground. Mu back is hurting after one full day of rest at home. Just they don't have any courtesy or customer satisfaction mind set. This is why they are loss making airlines. Next time will take another airlines."
Pros: "On time"
Cons: "No customer service. Air hosts were doing their job as a chore, no pride in their job, did not come to support even after ringin the call light multiple times. Entertainment system was old and not working for some of us on this long 15 hour flight!"
Pros: "The flight was on time."
Cons: "The aircraft was in old condition. Some of the facility were not working properly like hand rest."
Pros: "Overall service"
Cons: "Nothing much"
Pros: "Crew were very prompt and helpful in responding to issues."
Cons: "Even though crew were prompt, there were some issues which they couldn’t solve. Seat wasn’t reclining, TV screen wasn’t working even though crew rebooted it for almost 5-6 times, TV remote was broken and not working, head phones weren’t working, food was not so great."
Pros: "Comfort of non-stop flight from SFO to Delhi. Good Food."
Cons: "Poor entertainment system during the return journey."
Pros: "Staff were very polite"
Cons: "I didn’t like the seats on the airplane. They weren’t leather or smooth at all. Instead, the seats had orange fabric material on top of them that was very old and worn down. Also the blankets appeared to be reused. I received blankets that were opened from the original packaging. I’ve never road on a plane and experienced this level of discomfort in my life. I normally don’t like to leave bad ratings about companies because the staff were very polite and warm welcoming. I just strongly believe that Air India could use some remodeling for their planes. The level of comfortability is a must for me and I am not booking with this airline again because the seats are so old and snaggy. There were actual cotton balls(lint) on the seats, and I had to place magazines on top of the seat, in order to avoid feeling uncomfortable. The seats looked dirty and felt uncomfortable. And the blankets were old. Honestly, I would’ve preferred impolite staff, rather than experiencing discomfort for about 3 hours. I couldn’t wait to get off as I was going to my destination. And I absolutely dreaded the plane ride back as I was coming from my destination. Air India needs leather, or smooth fake leather seats for comfortability. Also, they need brand new unopened blankets to give to their guest, along with plastic cups as well. I hope this helps, and I hope Air India improves on this for the future."
Pros: "Everything was as expected"
Cons: "No comments about the food.."
Cons: "Food and entertainment"
Pros: "Once on board crew is as always extremely courteous."
Cons: "No notifications of flight delays, no updates, I get it it’s Kathmandu not Narita but still."
Pros: "Punctuality and timely boarding."
Cons: "Bland food, no entertainment, worn seats."
Cons: "Flight got delayed by 2 hours, resulting in missing connection of Air Canada flight from Delhi. . Missed connection. Poor customer service where Air India team first issued Boarding pass for next day Air Canada flight, and then took it back and asked me to deal with Air Canada directly this causing excessive inconvenience and loss of money, as Air Canada declined to allow me in their next day flight and I had to buy new Tickets to get back home in US."
Pros: "The food was decent. That’s about it."
Cons: "Other than this, the on flight entertainment was broken for the 15 hour flight, and people and their kids became restless. The staff refused to do much about it. It was a really bad experience. Some of the lights weren’t working for people who wanted to read and they were told to stand near the bathroom area for light. Overall, I won’t be flying air India again."
Cons: "No compensation was offered"
Pros: "It was better than the international flight."
Pros: "The flight was on time. I didnt lose any bags."
Cons: "Everything else. Entertainment system was not working, food was ok. Old , filthy seat covers. Cabin started to give you a feeling that you are flying in a trash bin after a few hours into the journey. Not many options for drinks. Crew non attentive and callous. It really needs a facelift considering it is representing the country in some ways when operating abroad."
Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."
Pros: "What a wonderful surprise to have sat in first class! My first experience...amazing, friendly staff!! Thank you"
Cons: "worst entertainment when ever plays the movie it always terminated abruptly"
Cons: "bad service by crew flight is late all the time no regrets by air india"
Cons: "Lots of smell. Needs more and deeper cleaning..."
Pros: "on time and direct routing. cheaper connection in India.As always, there was one broken bathroom."
Cons: "Broken parts everywhere. poor food choices. Veggie meals only. controller barely worked.headphone jack loose. poor announcements."
Pros: "Broken movie screens, tray tables, dirty seats and poor food."
Cons: "Everything was terrible"
Cons: "it was nice trip, the flight was on time with good service."
Pros: "Boarding, Service was very smooth. Departure and arrival was on time"
Cons: "Food was decent."
Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"
Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."
Pros: "Staff was good. Food was good."
Cons: "Common line for all international flights at Mumbai airport which takes long waiting for every one also boarding wasn't organized. Seniors and kids should be boarded first which wasn't. No straight lines for boarding so every one was behaving how they wanted to."
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Cons: "Everything about air India I will never fly you guys ever again"