Pros: "Crew was very nice and helpful. No complaints or issues."
Cons: "The only thing I didn’t like was the Panama City airport. Nothing wrong with the airliner."
Pros: "Crew and friendliness of ground staffers"
Cons: "Stop insulting folks with crappy cereal bars! Better to serve nothing at all!!! Ridiculous to even offer"
Pros: "It was a nice and short flight. The food given to us was quite good, even though it was shorter than 2 hours."
Pros: "Crew on copa was wonderful!"
Cons: "So hot in the plane as we sat on the plane waiting to go I was actually getting sick!"
Pros: "The flight was only an hour and a half yet we weee given a hot meal, a snack, and complimentary (alcoholic) beverages. Boarding was organized and timely, the crew was friendly. Couldn’t have asked for more. Smoothest flight experience I’ve had in a while."
Pros: "Nice wide seat."
Cons: "Seats didn’t recline much at all. Food only so so."
Pros: "First time on this airline. Friendly crew and good entertainment for a long flight."
Cons: "Did not happen, forces to spend the night in Panamá due to airline miss-management and miss-planing. Ruined my trip!!"
Cons: "Flight was diverted to Guayaquil. Missed my connection to Manta."
Pros: "Excellent and friendly service, comfortable flight, efficient check in, baggage delivered in less than 15 minutes after landing"
Cons: "Everything was good. I don't have any suggestions for improvements."
Pros: "The crew was very nice people. It was a good trip."
Cons: "Please the bags are broken you should try to take them gently"
Pros: "The team members that helped me with the hiccups before check in were amazing."
Cons: "Was a little cramped but I’m tall so there’s not much you can do about it."
Pros: "They changed the flight 2 hours later and then was deleyed for 30 minutes . I never received compensation for that"
Cons: "If there is a delay don’t schedule new flight at midnight ,"
Cons: "Avianca revised my itinerary 7 times while I was trying to enjoy my vacation generating severe stress to the point where I could not sleep or eat properly. I spent over 150mins of my once in a lifetime Galápagos vacation dealing w/ Avianca’s useless customer service over the phone trying to resolve"
Cons: "Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that"
Pros: "It took off on time"
Cons: "It was pretty bumpy and no drinks or anything were served"
Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"
Pros: "Crew attention in flight"
Cons: "Food, the crew couldn’t guide me correctly and told me to pick up my baggage in Guayaquil and I had to pick it up in Quito, they lied to me for the second time"
Cons: "The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly"
Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"
Cons: "Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group."
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Cons: "The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new"
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight."
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Cons: "There was very poor communication about a delay that kept increasing. The gate personnel did a poor job keeping us informed and the app showed us as on time despite the delay. So the app did not help either"
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Cons: "The fly was delayed since we leave Veracruz and it was late from Mex to LA."
Pros: "Awesome crew on the flight, on time take off and a very quick arrival time"
Cons: "Flight was overbooked, my girlfriend did not have a seat, even though reservation was done months ago. Still since a lot of other passengers were late, we were able to flight on schedule."
Cons: "How about online check in that works, like every other major airline in the world?!"
Pros: "I can’t complain! I enjoyed the flight! Everyone and everything was great!"
Pros: "Arrived 15 min earlier."
Cons: "They did not advice in advance the need of an app in order to listen to music or movies."
Pros: "Polite flight attendants"
Cons: "For international flight I was told that I have to checked in my second carry on bag, exceeded couple kgs. Limit is 10kg for international flight"
Cons: "Hi, not sure if this item is in Kayak's control or not but something I found as an opportunity is the consistency about displaying the flight Confirmation number. I bought two tickets recently and in one of them the 6-letter confirmation number is displayed right on the first screen when using the app, easy to find and access. However in the second ticker, I got the airline ticket number (a series of numerical digits) that honestly are not helpful when checking in at the airline kiosks. Thanks, something to think about."
Cons: "So, aside from two pretty major things, this was a normal trip. However, these major things were major. First of all, as we were taxiing before take off, the plane suddenly stopped and then continued. It was as though someone slammed on the brakes. The entire cabin of passengers yelped and screamed. Several of us pressed for attention from the flight attendant. There was no response. No explanation. It was very unsettling. Then, the most horrifying thing for me personally was waiting for my dog for over 2 hours. She was sent to the wrong part of the airport. I only knew this after talking to as people workers as possible and frantically looking for my dog. Eventually a gentleman by the name of Phillip really lead the effort to help locate and get my dog to me. Two and a half hours of this. To say the least, I was distraught and spent those two hours crying, unable to speak, and trying not to throw up. I literally thought my dog was dead. Terrible."
Both of the first class flight attendants were rude, to everyone, not just us. Not acceptable!
Pros: "The crew was friendly and helpful."
Cons: "We were told at the gate that we would be able to purchase food on the plane, but it wasn’t the case."
Cons: "Economy seats on United are always incredibly uncomfortable, but the timing of the flight, and our on-time departure and Earley landing could not have been better. We will certainly fly United again on this route!"
Cons: "Get seated in a seat i paid extra 37$ for .very disappointed"
Pros: "Crew was very receptive to all of my needs. Took care of my Leis on the way too!"
Cons: "Nothing. This was an awesome flight"
Cons: "If I actually got to fly with United Airlines instead of having to purchase an additional ticket and fly with American Airlines."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Pros: "Ease of boarding and good communication from pilot"
Cons: "Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me."