Pros: "West Jet staff and crew are always great."
Cons: "My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for."
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Cons: "Check in and getting boarding passes"
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Very nice and accommodating"
Cons: "My inflight entertainment system didn’t work."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "Flight crew were all smiles."
Cons: "Delayed because something was frozen to the plane. Then delayed again getting de-iced."
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Cons: "Missed my flight and i had to buy a new ticket to Saskatoon."
Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Everybody was nice. It was my second time flying and they sure do make you feel comfortable."
Cons: "Nothing I didn't like. It was great all around!"
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Cons: "Boarding attendant demanded to see my passport for a domestic flight even though I had produced the government-issued photo ID required."
Pros: "I like everything"
Pros: "Crew was great."
Cons: "Plane was uncomfortable.trays were stained and dirty looking."
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "Great service"
Cons: "It was all good"
Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"
Pros: "Relatively smooth ride."
Cons: "Plane was 40 minutes late, lights were left on, no wi-fi, had to walk out on the tarmac after being on a hot holiday, seats were squished too close together."
Pros: "Nice, professional crew."
Cons: "I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job."
Pros: "Quick and direct. Great staff"
Pros: "Great service all around."
Cons: "the 3 hr security line up"
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "Very friendly, professional and entertaining crew."
Pros: "Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them."
Pros: "The crew was very helpful."
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."
Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "WestJet staff and crew fantastic"
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Pros: "Seamless boarding"
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Cons: "Entertainment screen in my seat didn’t work. Old plane."
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Cons: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Cons: "Why no food or snacks?"
Cons: "Food not included with insane flight costs"
Pros: "I liked everything. The crew was friendly and attentive and the food was excellent."
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "Plane was nice Crew was great"
Pros: "Friendly crew, good food and comfortable seats"
Pros: "The food and the crew"
Cons: "the entertainment system on this leg of the flight didn't work at all! Give me a break!"
Pros: "the app so you can choose your own movies"
Cons: "very crowded. snacks werent very good or healthy"
Pros: "The flight got me to my destination."
Cons: "Cramped seating."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Pros: "The Air Canada ground and flight crews did the best they could in a bad situation."
Cons: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "organized crew & good service"
Cons: "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "Boarding was relatively painless. Flight was on time. What i didnt like was the crew. The flight from Toronto to Los Angeles was five hours. They had the fasten seat belts light on the entire trip because they said the turbulence was bad. I have been on alot of flights and let me tell you that the turbulence was not bad at all. After three hours prople decided enough was enough and started going to the restroom. The crew would get all bent out of shape and get on the PA yo please stay in your seats and not use the restrooms at this time. Really!! Well that didnt happen. The only thing they give you is one free drink. No penuts, cookies or pretzels. If you want food you have to pay for it. I sat by the window and my window was all greasy. I couldent really see out of it. I did use the rest room and it was pretty clean."
Cons: "Flight was on time and the restroom was clean"
Cons: "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Cons: "Video screen was not working both times. And was charged for check in bag. $25. I didnt get it why i was charged even after paying $510 for a flight. I did web checking for inbound flight n had to pay $25 again. Not happy with that at all."
Cons: "As expected with Air Canada, the service is awful with bitchy stewardesses, the food is poor, the plane is falling apart. Midway through the flight, the plane looked like a pigsty with garbage everywhere. When serving the meals, the stewardess just said to everyone, "You want it or not" and moved quickly with many people wondering why she was behaving so rudely. In addition, we couldn't get clear information about the baggage allowance. This is partially due to booking through Kayak where they don't tell you the baggage limit and some of the flights were code share flights even though all were with Air Canada. Couldn't tell if we had 1 or 2 bags included. This didn't help with our packing. In the end we had 2 bags and wish we bought more stuff."
Pros: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Cons: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."
Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Pros: "It was nice of airline to set up an extra flight in the afternoon so we didn't need to spend even more time in Toronto airport."
Pros: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Cons: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
Cons: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Pros: "Crew very polite and professional."
Cons: "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
Cons: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
Pros: "friendly staff, not a full flight which was nice to stretch out"
Cons: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."
Pros: "Food was great. Inflight entertainment needs work."
Cons: "The inflight entertainment needs more updated options ."
Cons: "Too hot in the plane"
Cons: "Flight was canceled and next day flight was delayed for 3 and half hours."
Pros: "Great cabin crew, on time"
Cons: "Q400 is cramped, noisy and awful overhead storage. So if your bag doesn`t fit overhead you are even more cramped with no legroom (and I am only 5`9`..)"
Pros: "On time departure"
Cons: "Nothing much"
Pros: "On time"
Cons: "Q400 - cramped, no carry on baggage space"
Pros: "On time"
Cons: "cramped, poor carry on storage,"
Cons: "they had a computer problem (second in a month) we were delayed about an hour"
Pros: "Saskatoon airport is very nice, got a bite to eat. But not happy about the extra leg on our schedule."
Cons: "Why we had to stop there instead if flying straight to Toronto. Not a great plan. We finally made it home 2am to Pgh due to delay in Toronto. Very unacceptable as we found out this late flight out to Pittsburgh is constantly delayed and late boarding is commonplace."
Cons: "2 hour delay due to lack of crew"
Pros: "Great overall service!"
Cons: "Lacking in drink options,was late night, not to surprising."
Cons: "The plane was way too hot and they couldn't really do anything about it."
Cons: "A little tight, flight attendant did her best with unruly children."
Cons: "Our Air Canada Jazz flight was not only 1hr 30 min late, but we were also bumped to a later flight alongside 12 other passengers because they oversold this and and a prior flight from Calgary to Vancouver. Jazz employees were dismissive and rude ("next time pay to choose your seat in advance", "sit down I can't help you", etc). Honestly I can't believe overselling seats is still a practice. Will not be flying Air Canada again anytime soon."
Pros: "Everything was amazing"
Cons: "Sitting on tarmac in Houston when we hear we will stop in Denver for 15 minutes to take on fuel. No fuel in Houston? Why not take on fuel in Houston. 15 minutes stop in Denver was one hour. (As if anybody believed the stop would be 15 minutes. Just tell us why fuel up in Denver and not Houston. Surprised that AC did this. Would not have been surprised at all if it was United. However AC is much better than it was two years ago."
Cons: "Never made it on this flight because of our late arrival."
Pros: "Crew members"
Cons: "I almost missed my flight. Boarding was early."
Cons: "Flight was late, overhead bins were all full so my suitcase was asked to be put under my seat where it did not fit - there was no room for my legs."
Pros: "Very efficient on boarding ... a number of young children on the flight all very well behaved ... luggage available when we arrived at the carousel..."
Cons: "The ground crew had trouble with the gateway to get off ... as such it took a few minutes longer to deplane ..."
Pros: "I honestly slept most of the way but I was comfortable so that was nice :)"
Cons: "Nothing! Safe n fun flight."
Pros: "Quick flying time."
Cons: "The departure was delayed by more than an hour."
Pros: "On the way to Nanaimo the seats are way to cramped."
Cons: "My tv sound was NOT working,this was a bigger plane and the seats where comfortable,there was no choice of cookies or pretzels they gave you just pretzels which I dispize,when we landed we got off the plane but where told to get back on the plane because the doors where locked at yyc.the walk from the plane to the front doors ( outside) was extremely long!!"
Cons: "Air Canada is always delay on holiday."
Pros: "crew was fine, plane was fine, short flights have no food or entertainment which is understandable."
Cons: "THEY TOOK MY CAMP STOVE on the way back to the USA even though it says on their website I can fly with it and it made it into Canada without any problems. It had no fuel attached and was given a full 24 hours to 'air out' So mad!!"
Cons: "The only issue was with a pair of children kicking the seats. Was a parenting problem, not a flight oroblem"
Pros: "Friendly and smiling staff., flight was on time."
Pros: "Awesome views drom the window"
Cons: "1. We had to travel by bus to the plane slowing the process considerably. 2. The single crew member in the cabin mis-spoke her announcement several times. 3. The seats don't recline and they, and the whole cabin, was dirty. This was a morning flight and old newspapers were still in the seat back and there were crumbs on the tray and seat. 4. The tea was cold. All you need to make tea is hot water and they could not even mange that. 5. No entertainment."
Cons: "Delay Delay Delay"
Cons: "I am a professional musician. I tried to carry my guitar on this plane, but it was too big to fit in the overhead. Nobody stopped me when checking in, to let me know this would be the case (no pun intended). The crew on the plane were very accommodating and let me put it in a crew closet, but with no gate check policy this was the only option! Please return gate check policies! Admittedly, the crew were pretty darn grumpy about it, but they did make it work."
Pros: "Check in great, nice staff."
Cons: "Prepaid for a specific, premium seat. Was told I didn't have a seat, everyone else boarded and I was kept off. Plane was full and I was about to get bumped off of the flight. No one would talk to me to explain what was going on. Finally a lady told me I was getting on the plane, couldn't explain why this had happened and apologized. I didn't get the seat I paid for and was put under a lot of stress. NOT a good experience!"
Pros: "The Calgary crew was very apologetic, but nothing they could do unfortunately."
Cons: "Our flight was delayed leaving Calgary (approximately 45min-1h) Our groups luggage was left behind in customs, despite a 3 hour layover (which ended up being four with the delay). Similar experiences with other airlines (ie WestJet) have led to apologies and discounts for future flights. My outgoing air Canada flight the week prior to Calgary was also delayed, resulting in my connection being missed."
Pros: "Staff was fine."
Cons: "We boarded about 30 min late, my wife and I were placed in different rows (why is that happening so regularly these days with air Canada??), and there was a lack of leg space for me because a large man sat beside me. It was HOT the whole way - the air coming out of the personal fans was wimpy and not very cool. Finally, our checked bag was lost between when we transferred it in the Calgary airport and arriving in Saskatoon. It was pretty much a gong show in about 6 different ways."
Pros: "On time and nice staff."
Pros: "Nothing to like in Air Canada flights. Always delayed."
Cons: "Delay Delay Delay"
Pros: "On time and convenient"
Pros: "This flight was direct from Vancouver to Saskatoon and arrived several hours before my original flight plan."
Cons: "I had to pay a change fee to Air Canada."
Cons: "I was only offered a plastic glass of lukewarm water on the evening flight. Classy!!! NOT."
Cons: "Wasted the entire day at the airport as they booked me on a later flight after their delaying caused me to miss my connector"
Pros: "Due to over booking I was given a first class seat and was the first out the door."
Cons: "I understand that the airlines all have an issue with no shows and counter balance that with over selling their seats. I was concerned that I wasn't going to have a seat as my seat was assigned last minute by the agent at the counter."
Cons: "Waiting area lacked room, comfort and eating establishments."
Cons: "Boarding took forever. One of the slowest experiences ever."
Pros: "The flight attendant"
Cons: "Wasn't worth the upgrade. The food selection wasn't good"
Cons: "Far too small/slow of a plane for that distance. Loud and unruly passengers seated all around me. Awful flight."
Cons: "No seat back TVs on flight from YYC to YYJ"
Cons: "Flight was EXTREMELY DELAYED"
Pros: "It was quick and efficient. Arrived on time."
Cons: "Baggage claim took long time"
Cons: "The flight was canceled without any notice. Just simply change from big plane to small one. Traveler was out of seat and have to stay over night in Calgary. The last not least that no direct flight for the rearranging from CYY to PDX for the next day. This cost traveler has to reroute and cost more to get the destination."