Cons: "My wifi was not working for the entire trip!"
Pros: "they gave me the special food"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "Every thing expert the food"
Cons: "The food"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "Nice flight, staff"
Cons: "Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons..."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "The food and service were very good."
Cons: "The entertainment system is a bit outdated and had to be rebooted more than once. But this was only a minor inconvenience."
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pros: "Friendly staff, scent collection of media on offer."
Cons: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "They provided a meal, a snack, and plenty of beverages. The crew was pleasant, attentive, and helpful."
Cons: "Our flight was delayed three hours. My flight and one other were the last to leave that night. There were no TVs on this flight. The only way to watch movies was on a smart phone or electronic device through their app. My poor old fashioned dad, didn't bring his phone so he would have just sat there for seven and a half hours if I didn't let him borrow mine. AirCanada's alternative is to rent an iPad from them, just another way for airline companies to get money out of us. The movie choices on their app were bad and older. International flights usually have new movies to so it is less likely passengers have seen them already."
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "Vancouver B.C. customs routing and clearance long (distance), slow (we nearly missed our PDX flight). Once in PDX, the baggage handler dropped my wifes bag in a puddle and left it there for a full five minutes. Not the type of air travel we are used to."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Pros: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Cons: "Pay-to-eat only, no little crackers like before , come on!"
Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "the crew on that flight was very pleasant and helpful"
Cons: "I missed my connection in Montreal because the flight was 2 hours late to get in and Air Canada staff in Lyon had told me I did not need to get my luggage in Montreal but only in Toronto to go through US custom ... which was not true. The airport staff in Montreal was absolutely unhelpful and sent me in 10 different directions. I was finally rebooked for a later flight, and the person there was finally very nice and helpful."
Cons: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."
Cons: "We didn't like having to pay for carry on luggage. When we left SFO and flew to Montreal, if your bag was 21 inches, not 20 they checked it for free. Traveling back to SFO the counter person made us pay to check a bag, even though we knew if we went to the gate, they would take it. This was not good or consistent. We will not fly on Air Canada"
Pros: "Nice plane."
Cons: "The flight was quite late. I was traveling alone with 3 kids and asked the attendant if he could help us get off early and/or find out at which gate our connecting flight was located. His response, "most people on here have connecting flights." We were unable to board the next flight despite running to get there with time to board, as "our suitcases would not make it." I feel the staff made no effort. At least 12 others also missed this connection and the very small plane could easily have been delayed to load the suitcases."
Pros: "It wasn't a full flight, so there was more room to stretch out"
Cons: "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
Cons: "Changed the non stop flight on me to stop in TO from Montreal. Really lame and added 3 extra hours to my flight back to Los Angeles."
Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."
Pros: "One of the crew went above and beyond. I ordered a vegetarian hindu meal but somehow was not on the list. Luckily one of the meal options was vegetarian. However he came back to get my information and sent a message to Zurich so that I would be sure to have the meal on my return flight. I thought that was really thoughtful and kind! I do not know his name but he worked in that included row 25 on the A side and I would have loved to be able to mention his name so that he gets a great review. Economy seats we very comfortable for me."
Cons: "It would be so nice if everyone could have the business class pillows. It makes such a difference not to have to use the little "pillows" that economy offers."
Pros: "Skilled pilot dealt with rough weather very well."
Cons: "if you have ever flown on a low cost airline like Ryanair or Easyjet act like you are on that flight. Bring snacks and headphones."
Pros: "The crew was nice as always."
Cons: "The leg space was way too small compared to other airlines at the same rate."
Pros: "The staff set me up with an exit seat which was wonderful due to the fact that I am very tall. It made the flight very comfortable. The service was very good as well. I was able to use and charge my device without any trouble and was very pleased with that."
Cons: "One of the stewardesses spoke English very quickly. Due to her accent, this made it difficult to understand at times."
Cons: "i had a hard time with their english, but it is better than my Chinese"
Pros: "Crew was courteous enough, and plane was quite new."
Cons: "Provision of at least toothbrush,etc like other airlines for long flights."
Pros: "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
Cons: "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
Pros: "Cheap flight."
Cons: "Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels"
Cons: "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
Pros: "Once again great movie selection. Flight even got in a bit early to LAX"
Cons: "Food was really bad. Plane felt hot and not a lot of cool air circulating. Comfort and leg room felt a bit cramped."
Pros: "entertainment system"
Cons: "Didnt work"
Pros: "Everything very average"
Cons: "If you ever need customer service, they are the worst in the business"
Pros: "Our cabin crews were always nice n friendly."
Cons: "Boarding was a bit difficult."
Pros: "Politeness of staff"
Cons: "Horrible to be downgraded both times between Guangzhou and Delhi."
Pros: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need."
Cons: "I would even say that the airline is trying to provide Too much, offering a full meal on the 1.5 hour flight from Guangzhou to Hanoi. They barely had time to pass out the meal, take away trays and then prepare everyone for landing. The whole crew seemed stressed out and the whole thing seemed a little unnecessary."
Pros: "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
Cons: "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."
Pros: "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
Pros: "and clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
Cons: "On the 77W - CZ657 CAN SFO, the economy aisle seat 57G is a normal economy seat but the overhead luggage bin does not open."
Pros: "Liked the food and crew members."
Cons: "The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible"
Cons: "For India-to-US journeys, China Southern routinely misses the short connection. The second flight does not wait for the connections and there is no plan for the predictably stranded passengers. The airport is littered with stranded travelers. Alternate routings often involve transit Visas which take some eight hours of queuing up. In the meantime, business and economy travelers alike are stranded without food, water or information in a BITTERLY cold terminal. There is no food or drink to buy. On top of that, officials and service people don't speak much English. Given the experience of my co-passengers today and those stuck in the terminal for the past few days, one has to wonder why the airline flies these sectors at all."
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Cons: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
Pros: "Friendliness of Crew."
Cons: "Business class seats could do with an update. Entertainment - movie selection could with an update."
Pros: "The service and courteousness of the crew was absolutely fantastic. The entertainment was good and for the most part the whole trip went fantastic. Felt safe the whole time."
Cons: "The space was a little cramped but I sat economy and that’s generally how all economy class seating is."
Cons: "Wait too in hotel"
Cons: "seats didn't recline as much as they should have been able to in the space."
Cons: "A bit cramped"
Pros: "Everything was great."
Pros: "It was on time even thought there was a storm."
Cons: "Ok I really don't understand this. I'm from Guangzhou and CAN is home airport and China Southern Airline is pretty much my hometown airline. So basically CAN is their hub and they should have certain privileges at CAN. But every time I went to CAN to take a China Southern airline I had to take a shuttle to board the flight. Even for a huge flight like 787 you still have to take the shuttle to board. Can't they request a gate for big air crafts like this? And then the food is really bad. If you don't have to land in CAN, I would consider flying to HKG instead with Cathay Pacific."
Pros: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
Cons: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
Pros: "Nice service! Provides customers many varieties thing."
Cons: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
Pros: "The flight crew were extremely hard working and efficient."
Cons: "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
Cons: "Horrible food. No beer. Poor selection in entertainment"
Pros: "Left on time and went through customs in no time. Nice airport in Guangzhou and the crew had no problem with my vaporizer and no passengers complained either."
Cons: "No complaints"
Pros: "comfortable seat in economy comfort section friendly crew"
Cons: "We left late and arrived late and waited a long time to disembark, down the stairs, and into an extremely crowded (standing room only) bus that must have driven us for 10 minutes or more before we reached the terminal. Fortunately I had one of the small number of seats on the bus but I felt very sorry for all the people who had to stand."
Pros: "It was the cheapest flight I could find that time. My connection flight delayed because of weather in Urumqi, but they tried to solve and gave me free accommodation for night. Food wasn't that bad."
Cons: "Urumqi was bad weather, so we landed in Kashi. Team didn't explain well about it. So there was no explanation. Even I didn't know where I was, what going to happen. They need to improve their English and also should explain to Passengers. Also, not really helpful for connecting flights. They put yellow sticker on our chests but wasn't sure why they did."
Pros: "The ease of boarding and the room in the overhead bins."
Cons: "Broken entertainment system in seat 44E. My family didn't get to sit together for the 15+ hour flight. Then they ran out of food options before they reached us (no more omelette, only a Chinese food option)"
Pros: "timely and effective to get to seoul from zhengzhou"
Cons: "have the arabs take over the airlines they know how to run airlines well."
Cons: "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
Pros: "Food was good. Attendants were very pleasant and helpful. They kept us hydrated. Plane was spacious. Comfortable. Would use this airline again. Take off and landing was perfect!!!!!"
Pros: "Better leg room than on other flights."
Pros: "Good service"
Cons: "Food no good"
Pros: "My father in law passed away had to fly home."
Cons: "Tryed to cancel reservation put on hold for 25 minutes hung up!"
Pros: "the male steward. the stock fellow. he was always smiling and cheerful. also joking. a fine young fellow. a good man. i was seated in the same row with this lady from Spain. she was hilarious and friendly so was the old lady from India, we had a blast laughing through out the trip and we shared tips about traveling"
Cons: "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."
Pros: "Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed"
Cons: "The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance."
Pros: "The food was very good."
Cons: "The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again."
Pros: "The washroom maintains its cleanliness. The inflight tv/movie shows is a help especially with long flight."
Cons: "Food needs improvement. Could probably offer the same menu with improve taste. The seat is not comfortable, it is somewhat hard."
Pros: "Both check in and in flight crew were very nice and helpful."
Cons: "Snack option"
Pros: "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
Cons: "Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled."
Cons: "There seems to be a continual problem with the ear buds connectors to the entertainment systems - they didn’t work for my random seat both ways! It was the same for my seat and the seat next to mine on return! We both had to be moved - again!! Hmmm!"
Cons: "Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight."
Pros: "Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight."
Pros: "Long flight as expected but the service is very good"
Cons: "Food is not tasty, besides that everything went well. Friendly staff and quite comfy seats."
Pros: "Left on time and arrived on time"
Cons: "Long lines at immigration and security. Crowded and uncomfortable lounge. Had to walk up the stairs to board the plane, which was parked far from the gate."
Pros: "The flight was fairly smooth. There was a good selection of movies."
Cons: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Pros: "Staff were nice until Shanghai."
Cons: "They didn't seem to want to help the disabled unless you were from China. Rude to foreigners."
Pros: "Overall I didn’t like the flight"
Cons: "Food,customer service,comfort and entertainment"
Pros: "After reading the reviews I was prepared for the worst. I was surprised on the overall quality flight with 2 full meals and plenty of drinks throughout. Plane was clean service crew was plentiful and kind. Also had a large selection of entertainment options."
Pros: "The China Eastern 777 was a good experience. Relatively comfortable."
Cons: "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
Pros: "Airbus seats were more comfy than 777. Fed me 3x n crew was very friendly."
Cons: "5 hours delay in Shanghai/ no fin"
Cons: "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"
Pros: "Amazing service by the in flight staff! Snack and drinks non stop and so friendly."
Cons: "I didn't like the fact that every phone line I called had a really bad connection, I tried to call in regards to catching my return flight as I didn't get the departing flight. They told me it was their policy that if you miss one you miss the other. This makes no sense what so ever considering I paid $1700, I would think you could at least get half of what you paid for. The lady on the phone just kept saying "It's our policy" and not taking into consideration the circumstances. Disappointed with china Eastern airlines. I will be paying the extra money for Air Canada next time."
Pros: "Pretty good entertainment choices, attentive staff"
Pros: "There were a number of flights leaving from the same gate within minutes of each other and the staff handled it without a hitch."
Cons: "The food was not good, pastry type meat pie and flakey chewy dessert pastry."
Pros: "Your food especially rice with ocra( what a combination ) that was great"
Cons: "I did not like your language chew mew"
Cons: "flight attendants not friendly"
Pros: "Prices was good, apart from that it was all very average."
Cons: "The crew weren't that friendly and it was really hard to understand announcements over the PA. The screens were ok but the sound was awful - it made everything almost unwatchable."
Pros: "Cheap The plane was new and in good condition."
Cons: "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
Pros: "the flight was very empty and I got to lay down on 3 chairs to sleep. This was the best part of my flight from PVG to SFO."
Cons: "Crews were too restricted on electronic use. Electronics in airplane mode are not permitted to be used during flight and they dont have many options of movies/entertainments which made my flight very boring."
Pros: "Food was decent"
Cons: "They've gave us the wrong flight times,had to pay and extra 100$ a head to get on the flight we were originally scheduled for. Arrived in shanghai, and again was given the wrong flights and has to stay an night in shanghai delaying our entire trip,forcing us to be a day behind for everything. Still worried our flights home won't be correct. Will never fly with then again, everyone beware."
Pros: "I liked that they feed you twice as compared to other airlines, which I won't mention (Norwegian Airlines). I definitely will fly again with China Eastern."
Cons: "I was too cramped and my legs hurt for a day after the flight. Well thats what a 13 hour flight would do I guess."
Pros: "Plane was loaded quickly, and efficiently..pulled away from gate a little ahead of schedule. Friendly crew."
Cons: "Food just Ok...bread rolls always served at the end of the meal,instead of with the meal."
Cons: "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."
Cons: "This flight was over 4 hours late and we took the train."
Cons: "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."
Pros: "The flight was fine, the aircraft was relatively new."
Cons: "I paid $ for assigned seats, and when I got to the airport, China Eastern told me they couldn't honor the seat assignment. My seat had been given away. Please don't offer assigned seats for $ if you can't honor the transaction."
Cons: "Flight was late by 2 hrs so I mussed my connection"
Pros: "Overall it was a good flight"
Cons: "The flight attendant for my area was rude towards me but very friendly to the female passengers sitting next to me."
Pros: "I was pleasantly surprised with my experience. The flight was clean, on-time and plenty on in-flight entertainment. I had fears that other passengers would be rude or the flight staff unhelpful but I experienced none of that!"
Cons: "The food was amazing, but I found myself enjoying some of it."
Pros: "Service was wonderful and the flight was peaceful and faster than we anticipated (10 hours as opposed to 12.5 that our confirmation said)!"
Cons: "The first leg of the flight from Osaka to Shanghai was about an hour late taking off which caused us to have to run to our connecting flight to SFO. It was a bit stressful and we weren't sure we were going to make it."
Pros: "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
Pros: "The inflight attendents are hard working."
Cons: "The quality of food is poor and the portion is too little."
Cons: "Flight was delayed two hours"
Pros: "Too many things to mention, I'll just say this: you get what you pay for!"
Cons: "Broken seats, rude staff, terrible food, delayed takeoff (1hr). Will take a more widely known airline next time, its worth the extra cost!"
Pros: "Cheap fare - good Keep the other expectations low and the experience is ok Having flown with them previously I think they are slowly improving, especially with their scheduling."
Cons: "China Eastern as with most China airlines is abit over strict re: use of electronic equipment Food is sad but one just needs to bring own snacks"
Pros: "I liked the direct flight."
Cons: "I wish I had more leg room."
Pros: "Staff were friendly"
Cons: "Boarding for all classes done together at Shanghai Bags for business class come out last No entertainment"
Pros: "Hardly anything"
Cons: "No personal entertainment screens in economy, bad legroom, couldn't check in online, bad food, crew was rude and unattentive"
Cons: "I always prefer asian airlines"
Cons: "Attendants very accommodating"
Pros: "Comfortable seat."
Cons: "It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better."
Pros: "The food was good and the seating was great as well"
Cons: "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Cons: "the flight delayed 2 hours and 40 minutes."
Cons: "The flight should be on time"
Pros: "Cheap ticket price"
Cons: "Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment."
Cons: "After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping...."
Pros: "Cabin crew were kind us but service details are poor very much."
Cons: "We were very bored during fight from JFK to PEK."
Pros: "the flight is delate"
Pros: "The crew was very professional"
Cons: "My Tv couldn’t work"
Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
Cons: "No WiFi, no charging. Food was inedible."
Cons: "touch screen inoperative, little humor or warmth or smiling in cabin crew"
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Pros: "The flight crew was nice."
Cons: "My seat was broken. I had to sit lop-sided for the entire flight. The plane looked like it was built in the ‘90s. There was one screen on the wall constantly playing. It’s not like I had an option to look away as it was in front of me when I would try to relax. The check in desk was ridiculous as the line wrapped all the way through BKK airport. They needed to organize the queue better."
Pros: "Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing."
Cons: "The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up"
Pros: "The premium economy was a bit better, but still on a service level was very poor hospitality."
Cons: "The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated."
Pros: "Free booze."
Cons: "Temperature was too hot, food was bad, excessive flight notifications kept me awake and the landing preparatipn started an hour before landing. The landing was extremely rough and unsafe."
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Pros: "The flight attendant crew is pretty good. They don’t speak great English and when they are working they are short and not so courteous, however after they have served and a bit more relaxed they are pleasant."
Cons: "Ticketing staff are horrendous to be polite. There is no such thing as customer service. Checked in online and had seat confirmation and when I was at the booth my connection flight had me sitting somewhere completely different. I showed the email confirmation to the ticketing agent and she said that’s not a confirmation and would have nothing to do with it. I quickly realized i was going to get no where so left it."
Pros: "Economy had lots of leg room surprisingly."
Pros: "seats were comfortable. plane was clean. Newer planes."
Cons: "on the flight leg from SFO to Peking."
Pros: "The aircraft crew was polite"
Cons: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Pros: "The price was affordable"
Cons: "The flight was very outdated. The food was mediocre to poor. The 6 hour flight from beijing to bangkok had no entertainment and the flight from beijing to newark, the entertainment did not work for 8 out of the 12 hour flight."
Cons: "Our luggage was delayed and we didn't have clean clothes for the first day."
Pros: "Great service"
Cons: "Luggage did not arrive for 2 days from Beijing"
Pros: "It was the cheapest ticket for the route"
Cons: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone."
Pros: "Flight was good , webjet promised me aisle seats but did not deliver."
Cons: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
Cons: "Very poor service was very bad air hostess very rude"
Cons: "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
Cons: "No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food."
Cons: "Small plane ,narrow aisle"
Cons: "Everything els was disapointing"
Cons: "Terrible flight. Crew was rude. Food was terrible. Seat back entertainment was broken, and they don't allow any electronics on for any reason."
Pros: "Selection of entertainment. Regular beverage service. Nice staff."
Cons: "Food selection."
Pros: "I was injured so they accommodated me with a window seat."
Cons: "4 hours late. Bussed us to gate. Air china is hard to contact."
Pros: "The flight attendants were great, stylish and they took their job seriously. The food was good compared to other airlines. Overall we had a very goos experience."
Pros: "Crew was pleasant."
Cons: "We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky."
Pros: "Literally nothing. I guess the crew was nice. Sufficient at least and not unpleasant."
Cons: "Where to start. First off, I have flown budget air carriers with more leg room than this pacific international flight. I do admit I am a taller than average guy, but if you are over 6' tall you will have NO legroom. And I mean none. It is an insulting amount of legroom. My 5'6" wife barely had any room, never mind myself. On my flight back, I requested an emergency exit row seat (as I noticed on the flight over the emergency exit row was filled with old people and young couples with babies/ young children). And was informed it would cost $120 USD per flight per person. My jaw almost hit the floor. You mean to tell me that the emergency exit row - the row where in the case of an emergency you are supposed to physically be able to assist passengers - actually COSTS money to sit in? That is an absolute disgrace. You have to pay for the added responsibility to help in the case of an emergency? Of course, once I was on the flight the emergency exit row was filled with old people and babies. All of course perfectly capable of helping in the case of an emergency. I was, and still am furious. The gall to charge that much money and then give the responsibility to people unable to help? Meanwhile, an able-bodied couple in the 20s is denied and I am cramped in my less-than-acceptable-for-budget-airlines legroom. And the food. Putrid. Inedible. It was somehow overwhelmingly fragrant while far too bland. Its hard to imagine someone putting together that meal and feeling proud. The meals all screamed "I do not care about my customers." In fact, that is the overwhelming feeling I got from Air China. An airline that truly could not careless about their customers. I would not reccommend. Even if they are the cheapest by a far margin. Stay away. Do not go near. Air China is a terrible airline that should be avoided at all costs."
Pros: "The flight was on time."
Cons: "Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good."
Pros: "Air China got me on the earliest flight the next morning, which was a China Southern fight. It was awesome that they were willing to change the airline and cut their losses to keep me happy. They also put me up in a hotel overnight."
Cons: "My fight from JFK to Beijing was delayed so I messed the flight from Beijing to YNJ."
Pros: "GOOD ATTITUDE"
Cons: "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
Cons: "I ordered a special food (Halal) and it was wrongly served to another guest. I had to repeat that I pre-ordered a Moslem meal. I'm not really strict on this but i was trying to see if they would abide by my request. They eventually gave me a Moslem meal (there was a foil label which said Moslem meal) but the dish was mostly sauteed mushrooms with no meat (halal doesn't mean vegan!). It was not enough to satisfy my hunger for a mid-range flight."
Pros: "Entertainment options"
Cons: "Staff was grumpy and just looked like they hated their job Food was terrible All 4 flight legs were late Beijing airport feels like a luxury prison, no decent food options, no budget options for anything, only super overpriced boutiques."