Pros: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Cons: "As with other airlines, flying coach is uncomfortable."
Pros: "Service was great and flight landed safe. Korean food was delicious."
Pros: "Nice bathhroom size"
Cons: "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
Pros: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Cons: "I can't think of anything I disliked on this trip."
Pros: "Flight attendants friendly and helpful."
Cons: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Cons: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Pros: "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
Cons: "I have no complaints."
Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Pros: "Ended up in the middle seat even though i booked the flight 7 months ago"
Cons: "bad seating. the Korean air website would not let me pick my own seat in advance"
Pros: "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
Cons: "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Pros: "The crew was very frindly. Tha craft is very clean"
Cons: "Food for non-Chinese passengers"
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Cons: "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
Pros: "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
Cons: "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
Pros: "Crew was friendly"
Cons: "Please catch up with the rest of the world and offer vegetarian options for your food. The entertainment did not work at all during the flight so not being able to watch a movie or listen to music during the 4 1/2 hours in flight was very annoying."
Pros: "The frights were pretty comfortable. They provided drinks and food in proper time. Crews were very nice."
Cons: "I wanted to gave 5 star if only some of my personal items weren’t missing from checked in luggage."
Cons: "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
Pros: "There were a lot of empty seats around"
Cons: "If there were so many empty seats maybe allow people to spread out more"
Cons: "It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!"
Pros: "Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive."
Pros: "on time arrival"
Cons: "had to take the bus to the plane and walk up the stairs with my heavy carry on bags."
Pros: "Great crew, meals were nice, smooth ride."
Cons: "Poor wheel chair services. With Westjet No existing wheel chairs in Vancouver. Had to walk some of the time to gulf cart and no help with bags."
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Cons: "got crushed here at airport. There was a lot of people here at 5am. No one was at the ticket counter and all check-ins were automated. So no staff available at ticket counter. The auto system didn’t recognize my passport with the ticket. Then I had to go to duty manager who was not helpful."
Pros: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "constant dripping water on my head on a flight from LAX to Beijing (13hrs). They were kind enough to offer to help me “fill out a complaint” after a week of trying to co tact them. I will #neverflyairchina again! "
Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."
Pros: "Short waiting period for connecting flights"
Cons: "Bad service for China Air crews and not using the airport terminal tube, the passengers need to take a bus"
Pros: "They were friendly, competent, we were comfortable"
Cons: "The lines and time spent getting into the gate area. Because the flight was to go on to Beijing from Vienna, all of us going from Barcelona to Vienna waited in line with the others."
Pros: "The price was affordable"
Cons: "The flight was very outdated. The food was mediocre to poor. The 6 hour flight from beijing to bangkok had no entertainment and the flight from beijing to newark, the entertainment did not work for 8 out of the 12 hour flight."
Pros: "Middle of the roax"
Cons: "To tight of a seat for a man who is 6'3 275 lbs. Shear brutality"