Check in was horrible. Slow and rude staff.
Pros: "On time"
Cons: "Everything was ok considering covid"
Pros: "Crew was great. Space was good."
Cons: "The seats are a bit old and worn, it was a uncomfortable after a little while."
Pros: "Offered drinks, even though it was a short flight"
Cons: "Couldn't use electronic devices while on the plane"
Pros: "The early arrival into the airport"
Cons: "There was no drinks sir"
Cons: "Made us take another yellow fever shot (500$) although we told them we already had one. Just did not have the certificate on hand. If we returned home to get same would miss flight"
Pros: "Good flight on time overall good"
Cons: "Passage ways narrow causing u to be constantly bumped into if aisle seat"
Pros: "Flight was shorter instead of the 55min"
Cons: "Boarding was bad, they speak to you like stuip and you have no write to ask questions. Not my best flight"
Pros: "Onetime, pleasant flight crew, nice interaction with the pilot"
Cons: "Waited on board for a bout 20 minutes for bag to be loaded. In-flight entertainment drab"
Pros: "An excellent landing by our pilot of CAL!!❤️"
Pros: "That they serve food and dont charge for bags"
Cons: "plane seats were not able to recline . lack of comfort ."
Pros: "The check in agents wére just simply amazing"
Cons: "Didnt like the sťale coffee that was seŕved in flight"
Pros: "My overall experience was wonderful. The crew members were awesome!"
Pros: "Check in was very efficient. Kudos in this area."
Cons: "Please keep the washrooms clean on all flights. It is important service in traveling."
Pros: "General theme of entertainment was so Caribbean. Timing was just great."
Cons: "Too cold sandwich, with late drink. Both servers might have worked together to bridge the gap."
Pros: "crew was nice"
Cons: "no wifi, no jamaican food"
Pros: "Both flights were ahead of schedule."
Cons: "The seats were hard as rocks, causing a lot of pain."
Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"
Pros: "The professionalism of the crew was top notch."
Cons: "Actually nothing much to complain about expect I wish the seats were a bit more spacious."
Pros: "The level of customer service was excellent no delays the only downfall was my bag got damage and the response I received from the rep was less than okay. Very disappointed in how they just said nothing to help with my luggage."
Pros: "The plane was very old, didn't feel safe!"
Pros: "quick and easy"
Pros: "Flight was quick and smooth"
Pros: "Good customer service"
Cons: "My broken armrest. It damaged my clothing."
Pros: "Surprised we received a meal for a short flight. Was a very nice added bonus"
Cons: "Flight was delayed before boarding then an extra delay after boarding and for those who sit in the middle seats, it was just uncomfortable all around"
Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Cons: "The wheels of my suitcases were in terrible shape as both suitcases had lost a wheel."
Cons: "The baggage handlers destroyed my suitcase"
Pros: "Fast check in!"
Cons: "The plane was a bit dated."
Pros: "Flight attendants where very unpleasant no one no answer the baggage everyone was giving me a different answer"
Cons: "Delay in was very long and overbearing"
Pros: "On time departure. The crew was fabulous."
Cons: "The movie started late so we did see the entire movie"
Pros: "Flight was on time"
Pros: "Everything was excellent. The airline staff, the food, the pilots did a great job"
Pros: "Pleasant service as usual"
Cons: "Flight was delayed"
Pros: "I never disliked or like anything.just regular...nothing stood out."
Cons: "It was just average"
Pros: "Timely departure of flight. The fact that you are still allowed a xhexked piece of luggage and served a hot meal. Our flight also landed earlier than expected which was a welcomed bonus."
Pros: "Everything was fine. Nothing more than expected."
Cons: "The sound quality for the movie was terrible. Now, the Ft. Lauderdale-Piarco leg was another matter. We left 1.5 hours late, and there was so much chatter and announcements from multiple airlines, we didn't hear when ours was finally called. Several people had to come running to make it!"
Pros: "+ Quick boarding, no delays"
Cons: "+ Was put in middle seat even though there were entire rows unoccupied."
Pros: "Friendly staff ground and air"
Pros: "Everything was fine"
Pros: "Quick check in. Flight left and arrived on time. Quick luggage collection."
Cons: "Online check in was unavailable. The female Seawell check in staff member was unfriendly. The flight attendant was annoyed when I asked for an immigration form. The plane, including the seating and the passage way, is too small. Extended low flying into Piarco airport made for an unpleasant experience."
Pros: "The people who work are super nice... Super welcoming and she actually rememberd me from my first flight!!! By the way try the pineapple and guava juice is the best!!! Thanks Caribbean airlines my trip to Jamica was great!"
Cons: "Maybe seating my be can be updated but everything was great"
Pros: "On time, good breakfast and air hostesses were on point"
Pros: "Nothing except the flight attendants were pleasant"
Cons: "Hated the fact that I had to stand in line for over 1hr to b checked in due to the system being up n down. Manager at station refused manual check-in. There was no web-check available and manager claimed her didn't know it didn't work while the person combing the line told me that it was not working since December. Pilots also didn't communicate on a timely manner. They were told of a 1hr delay after pushback but neglected to tell pax. I was not happy to say the least. How could I forget having to stand in a second line to pay for my additional bag after the 1hr wait to be checked in"
Pros: "Every thing was great"
Cons: "Every thing"
Pros: "It was quick and simple"
Pros: "A pretty empty flight"
Allowed last minute early boarding due to medical issue. Food? Really? Good movies
Flight attendant reminded passengers of mask policy
Fast boarding and on time.
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Cons: "The boarding announcement speaker was broken, so the flight attendants needed to yell out."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"