Captain and Crew were excellent. The Boeing 737-800 was showing its age. In flight entertainment system was sluggish and my Business Class seat on the outbound flight had some mechanical issues. Only real problem was the location of the Gate in Panama PTY. It was a 40 minute hike from Security to the Gate. There should have been some sort of warning about the distance.
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
I was fortunate enough to have an entire row to myself and that was the highlight. Unfortunately, the flight was really turbulent which had no impact on how effective the crew was. However, I am disabled and should have boarded the flight first, but that wasn't the case. They also decided to take my bag at the gate because I had one too many and upon my picking it up at JFK it along with my rollator had been damaged. I am a vegan so the didn't have a proper meal for me and I was unable to view the entertainment because I didn't receive a set of headphones and if I needed to supply my own I wasn't made aware of that either. The crew was great, but overall everything was pretty lackluster.
Pros: "The flight was very calm. The crew was friendly all the time."
Cons: "The food"
Cons: "Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!"
Pros: "The seat comfort and staff especially the captain - very engaging"
Cons: "WiFi on the airplane to access flight map and other services."
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."
Pros: "The crew was excellent"
Cons: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."
Cons: "Nice flight. Plenty of beverages. 1 meal and a sandwich later. Would recommend to anyone."
Cons: "Aeromexico has a small plane, it is extremely uncomfortable. Flight Crew are not the friendliest of all."
Pros: "The short lines at check in."
Cons: "The communication or overall handling of the Origin airport staff with the Mexico City staff. Was told COVID test was acceptable in DGO and was not able to fly from MEX to ORD due to “invalid PCR test”"
Cons: "Just 1 person doing check inn in Mexico city, very bad service at the checking point"
Cons: "The sandwich was a large roll with a slice of ham as a slice of non descript cheese, significantly smaller than the roll."
Cons: "Overnight flights on E90 planes are not great but it is what it is."
Cons: "E90 planes do not have WiFi or inflight entertainment so make sure to bring your own."
Cons: "The whole experience. From boarding to arrival. The flight departed late, and arrived even later to then have to still have to wait for the shuttle to take you to the main terminal. These flights make me question whether Aeromexico deserves to be the flag carrier."
Pros: "Nothing. It was terrible."
Cons: "Arrive on time (rather than 12 hours late; I’m still flying). Staff was disgustingly rude. When they missed my connection I waited in line for 2 hours to be rebooked on a much less nice airline. Will never book with you (or Aeromexico) ever again."
Pros: "Crew was friendly."
Cons: "No communication with us in why our flight was delayed. We boarded an hour and a half later and still held us in buses until they were done cleaning because no aircraft was available. Staff was friendly."
Cons: "No one ever told me I needed paperwork to board my return flight and they made me run all over the airport and miss my flight"
Happy attentive flight crew. All in all good flight the night flight works well. Getting into Mexico City early so you don't get caught up it all the immigration and custom ques, additionally, this helps when exiting the airport and crossing the city to your final destination. All works very well and would do it again
Some entertainment and food/snack service would have been nice
All the pessengers should be wait in a line útil the creo and piloto are arrived.
Business class was economy with a table in the middle seat. That is worse than economy. No food and no entertainment. Very poor representation.
Cons: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Cons: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Cons: "We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision."
Pros: "The crew was amazing, very respectful and very timely."
Cons: "My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff."
Pros: "Crew friendlynesd"
Cons: "Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty."
Pros: "Nothing"
Cons: "Everything, I will never going to use this software anymore."
I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
Flight attendants to show up on time, offer drinks and food.
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
Pros: "Puntualidad"
Cons: "Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre"
Cons: "My wife lost the fly for delay in the first fly from Cúcuta to bogota"
Pros: "Comfortable flight good crew"
Cons: "The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+"
Pros: "Crew was ok."
Cons: "Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day."
Pros: "But this time everything was organized"
Cons: "Put the same way that’s its right now each get out by groups"
The ride was good but no food ot entertainment hence, it was just over an hour flight.
they made me check my carryon. There was space in the overhead bins.
Flight delayed for 2 hours due to a part. The plane sat waiting for boarding for a long time and during final preflight inspection the issue was found. Why not do the preflight inspection sooner if you know the plane is being used?
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
The male air hostess was rude and didn’t even offer me a drink. Poor customer service!
We left really late. Things that were out if anybody’s control I guess.
It was ok until we got to DC and I wanted to use my United Club pass and the snobbish receptionist said that they don’t take one pass. It took me everything itch of patience not to tell her off
The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip