Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Cons: "Zero entertainment which seems like should be standard these days"
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Pros: "Getting off"
Cons: "The crew should be bilingual, not leaving an hour late and avoiding being the 6th plane to take off"
Cons: "Queria pagar la diferencia de 5 boletos a Business Class y la del mostrador me dijo que no se podia. Tenia que ser 5 horas antes???? Gordita Dominicana aragana !!!! No quiso vender e hizo perder a su empresa. El Business tenia suficientes espacios. Mal personal el de Copa. No recomiendo la linea aerea."
Cons: "Me cobraron $33 por cada asiento de los 5 de mi familia. $165 en total. Al llegar al mostrador me dieron otros asientos a los asignados en el web check in. Me dijeron que no era problema de ellos sino que era problema del sistema. Ahora para recuperar mi dinero tengo que hacer un tramite e invertir tiempo. Pesimo servicio. Copa no sirve para nada."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Everything about the flight was flawless. Pleasant staff & comfortable seats... LOVED the free movies, audio selection, food, beverages, etc."
Cons: "1. would not allow duty-free purchases with under 60 minute boarding time. 2. required TSA check & disposal of all beverages before entering the area to wait for the plane - a 30 minute wait in the hallway!"
Cons: "Leg room was tight. Two seats together on both sides of aisle."
Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Cons: "Avianca is notoriously late. To be delayed for over 3 hours was extremely unacceptable. This is the last time I will fly Avianca. I would prefer to pay more for another airline than to save money nd risk being delayed. Never again."
Pros: "Decent food on long-haul flight, and good entertainment."
Cons: "The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly."
Pros: "They allow pre-boarding for over-65s! So much easier to hoist that carry-on bag to the overhead compartment when not blocking someone else! :) Avianca crew/ticket agents are SO helpful and pleasant. This was a delightful airline to discover! (This was a portion of my first trip booked on Avianca.)"
Pros: "in seat entertainment"
Cons: "None of the AVIANCA staff smile, not at check in, not when boarding, not during the inflight service, not during disembarkation..."
Pros: "Atencion en general"
Cons: "Mucho retraso en el vuelo lo cual me perrjudca ecnomicamente"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"
Pros: "I liked the food great seats good attendence overall everything"
Pros: "Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage"
Cons: "Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen."
Pros: "Absolutely nothing"
Cons: "It was cancelled and no one alerted me until I arrived at the airport."
Cons: "Nothing .. everything was perfect . Flight was super on time, staff was friendly and courteous."
Pros: "Crew were very kind. Seat space from BOG-MEX not so good"
Cons: "Food could be a little better."
Pros: "Very friendly and helpful crew"
Cons: "Getting seat assignments at front desk was confusing and a little hectic"
Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"
Pros: "Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series. Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option."
Cons: "1. Delayed departure. 2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class. 3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving. 4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them."
Cons: "Our flight was cancelled and your service sent a vague email which didn’t even hit my inbox - please in the future write the name of the destination in the “your flight has changed” email and possibly call someone to let them know."
Pros: "Everything was according to plan, I had no bad experience"
Cons: "No wifi, no movies, no power outlets. The budget airline I flew to Mexico (Volaris) was nicer."
Cons: "No one ever told me I needed paperwork to board my return flight and they made me run all over the airport and miss my flight"
Pros: "The crew was very charming and attentive."
Cons: "We had to wait for more than 20 minutes in the bus that they used for transporting passenger from the terminal to the plane. They did not give any explanation for the delay and not allowing passengers to board. This was completely unnecessary and avoidable."
Pros: "nothing...i bought the ticket thru vayama...they wouldn't refund me or even talk to me and I only missed the flight because my father passed away and I had to be in California...very poor service, and would never use vayama or kayak again"
Cons: "customer service, respect...see above"
Cons: "How about online check in that works, like every other major airline in the world?!"
Pros: "Verónica at check in was super. You have to give her the credit"
Cons: "Nothing. My husbands traveled on interjet and they were rude"
Cons: "1. Both flights were delayed. They just sent a message and did not apologize for changing the itinerary. 2. Service is really bad"
Pros: "*Quick Trip *Food/Refreshments *My luggage arrived intact and not damaged"
Cons: "*Boarding took a bit longer since we had to be transported to the plane *I had NO IDEA what gate I was supposed to go to until 30mins before boarding time."
Cons: "Hi, not sure if this item is in Kayak's control or not but something I found as an opportunity is the consistency about displaying the flight Confirmation number. I bought two tickets recently and in one of them the 6-letter confirmation number is displayed right on the first screen when using the app, easy to find and access. However in the second ticker, I got the airline ticket number (a series of numerical digits) that honestly are not helpful when checking in at the airline kiosks. Thanks, something to think about."
Pros: "Ontime, and resonable price. For a 1.5 hour flight, it was just what I needed. Friendly and efficient staff, good pilots, clean plane."
Cons: "I was unable to select a seat, and ended up in a window seat on all 4 legs of my Aeromexico trip. Also, unable to hear audio messages from the pilot -- speakers didn't reach my seat and there was a whistling sound that drown it out coming from the vent above my window."
Pros: "Friendly and helpful staff, on time, great leg room!"
Cons: "No wifi or entertainment options, but this is ok on a short 2 hour flight."
The departure was delayed 50 minutes and you didn't have an explanation from the crew.
The crew is super friendly and helpful , boarding was quick and easy , the prices are too high for a an airline that doesn’t provide complementary meals or snacks for long flights
Multiple Delays for about 4hours. That is simply unacceptable and ridiculous
Pros: "quiet plane"
Cons: "2.5 hours delayed flight without prompt notifications. Honest and prompt flight-delay alerts. Updates for delay came *every* half-hour. No opportunity to schedule ANYTHING based truthful delay estimations and the lack of timely communication."
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Pros: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Cons: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Pros: "Overall, flight are great. Watched two movies for free. Staff was attentive."
Cons: "Should have more variety in menu"
Pros: "TV in seat, new plane. I liked nothing else about this crappy airline."
Cons: "Delayed because they couldn't fit the luggage on the plane, had to pay extra for my family to sit together, worst service ever on board, the slowest old ladies pushing the cart, 90 minutes late in perfect weather, took forever to get the baggage."
Pros: "Business class seat"
Cons: "Mpvie choices are terrible. They don’t know what “new releases” mean."
Cons: "no flights between noon and 9pm. pay for snacks..on westjet they were free"