Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "I loved everything abt this experience...from the check in, my one luggage at no charge, the seats were absolutely comfortable and for some reason they felt bigger than any other airline. The crew was professional and friendly...the plain was on time and I believe it arrived about an hr before scheduled."
Cons: "Not one thing...everything was perfect! Will never go on any other airline. Thank you!"
Pros: "The crew was ok, the seats just needed to recline a bit more"
Cons: "The crew gave the passenger across from me at least 4 glasses of liquor and he got drunk. This was an evening flight, the passenger was loud and I couldn't close my eyes and sleep"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "the flight was on time"
Pros: "nothing, it's like a bus with wings."
Cons: "attention, food, entertainment."
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "Easy check in, and boarding process."
Cons: "Flight was delayed"
Pros: "The food"
Cons: "The personal"
Cons: "I had to board another plane, and I don’t have my baggage. I was supposed to be in bogota at 7PM and arrived at 12AM on Christmas Day with my 1 year old baby and my 4 year old son. I am still traveling to my final destination without my luggage."
Pros: "Fairly comfortable seats, prompt service"
Cons: "Carry in bags were searched and we were patted down for some reason."
Pros: "Not good"
Pros: "The flight was on time and the crew was nice."
Cons: "In a 5 hour flight, there should be personal screens to select entertainment options."
Pros: "Plane was new and you could charge phone"
Pros: "nothing to impress"
Cons: "for been in first class not receiving any kind of pleasure"
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Cons: "The 4 hour delay to leave Roatan"
Pros: "Smooth fly"
Cons: "Information screens with the wrong gate. Flight was late 40 minutes but nobody explain why and how long. Need more communication."
Pros: "Had trouble getting my boarding pass due to technical issues at airport and crew was super accommodating. Crew was delightful and even the coffee (much needed) was delicious"
Pros: "The planes were nice."
Cons: "I had to run in San Salvador to make the plane"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "La atención y la comida"
Pros: "Todo bien."
Cons: "No tengo ninguna queja."
Pros: "This time we had individual screens for videos"
Cons: "Seats were saggy and small. Much smaller ok depth than the seats from bogota to Guatemala. Old plane. Schools be eriewe . Not worth business class."
Pros: "I liked the food and caring staff."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Pros: "Service Departure on time Entertainment"
Cons: "I have no issues"
Pros: "We left early and landed early. Nice staff and attentive. Snacks. (better get rid of the terrible so called barittos-they were awful. Cookies not bad and the snack. Stick to the sandwich and be sure to have extra mustard and mayo and option. They both are terribly dry. Very far from JetBlue-but nice airline and service."
Cons: "Read the first."
Pros: "I liked that we got food."
Cons: "After receiving my luggage in Los Angeles, I discovered that they had broken the zipper of the bag and also the lock in the bag. They also took from my bag gifts I had bought for my friends (lighters with their name)!!"
Cons: "Flight was delayed."
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Pros: "The flight is meant to move tourists from the capital to the Tikal area."
Cons: "The airport facilities."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Cons: "Canceled our tickets. Staff was slow and rude. Waiting from 3:30am to 7am with 2 young kids to get a resolution to the problem."
Pros: "No delays, nice staff"
Cons: "really small plane"
Cons: "Worst costumer device I had my luggage robbed and they did nothing about it"
Pros: "Helpful crew. Flight was not full so lots of room"
Cons: "Price was high"
Pros: "Overall it was a good flight."
Cons: "There was some delay in boarding. In addition there was some confusion as to what gate we were to board. We were told to be at Gate 15 and there was a display saying that our flight was leaving from there so we had every reason to believe that that was indeed the boarding gate. It wasn't until much later that we founf out that we were at the wrong boarding gate and that we were boarding out of Gate 14."
Pros: "Great experience"
Cons: "Wasn't much I disliked"
Pros: "Flight arrived early, very professional crew"
Pros: "The service, crew overall everything good airline"
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Pros: "The seat súper confortable"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "Flight was delayed"
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Pros: "Never made the connecting flight."
Cons: "Departure delayed by 1hr30"
Pros: "Great service from boarding to landing"
Pros: "Awesome prompt and courteous service."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "They let me sleep."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Cons: "Delta’s computer system was down. Long wait at the counter even though I did web check-in."
Cons: "Plane was old flight was right on time"
Cons: "No Gluten free option"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Pros: "The entertainment"
Cons: "Had to pay for bags"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "I liked the cabin interior and the inflight entertainment system."
Cons: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "Short no frills flight that was comfortable with no issues."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Cons: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "Sold us a flight with unassigned seats"
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Not being delayed and staying 3 days in Panama"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "The Punctuality"
Cons: "No comments"
Pros: "Micha esoera en la linea de chequeo"
Cons: "Y el personal es pesado"
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Great crew and service"
Cons: "Entertainment is the same as three weeks ago when I flew the same route with them."
Cons: "Tuve que comprar otro boleto porque no aparecía mi reserva"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "that 2 people didnt show up and was able to spread out and sit in a different seat."
Cons: "that they ran out of food by the middle of the plane. I was only offered food I was allergic to."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "The convenience of taking two bags without paying extra"
Cons: "Small leg room space"
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "Good. Everything went well"
Pros: "Everything but I will never travel on COPA again and have warned everyone on facebook and the internet why.... because you require and exit ticket out of Guatemala. What if I am traveling by bus, by car or by boat?? Guatemal immigration does not require this. I have friends with immigration and I have confirmed this.....Show me the law that is enforceble.....Please"
Cons: "Why do you require an exit ticket out of Guatemala on my return trip. I flew from Columbia to Guatemala with plans to leave Guatemala by boat last year and had to buy another ticket only to cancel it later. I talked to Immigration in Guatemala and they say there is no reason for you to do this. I just returned from Panama and was asked for an exit ticket from Guatemala again. I have warned all of my friends to travel with other airlines other than Copa only for this issue. I will never travel on Copa again until you fix this."
Pros: "Overall the staff where great and respectful."
Cons: "Seats can be uncomfortable on the back and neck."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headsets didn't seem to work. Someone broke their headset connector off in the receptacle in the seat."
Pros: "They give you actual substantial food!"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Pros: "Swift service (land and on board), but the seats don't have any leg room ..."
Pros: "Excellent service"
Cons: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Pros: "Staffs were so kind and professional."
Pros: "Good service for a short flight. The web check-in is very helpfull to avoid the long lines at the airport."
Cons: "A little bit overprice for a short flight."
Pros: "The seats in business class were nice along with the hot towel."
Cons: "Entertainment options were very limited to non existent, but it was a short flight."
Pros: "All was great. Very clean plane. Friendly staff. Comfortable seats."
I want my refund back I request change flight date no one answer me
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
Not having 2hr delays would be great
Pros: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Cons: "Honestly nothing. From start to finish great time."
Cons: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Pros: "The crew. The punctuality."
Cons: "The confort of the seats."
Pros: "Priority boarding for families was easy."
Cons: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Cons: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Pros: "It was nice trip and comfortable"
Pros: "Friendly staff, great attention to travelers who need assistance!!!it"
Cons: "Chaos boarding process"
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "Loved it!"
Cons: "Liked it all"
Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "easy boarding, great flight attendants"
Pros: "La atención del personal y el sistema de entretenimiento."
Cons: "La comida, no tenía buen sabor. El avión es poco cómodo (Airbus A340, clase económica)."
Cons: "I was waiting over 1 hr for my suitcase...."
Pros: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Cons: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Pros: "Crew was hospitable and flight was clean."
Pros: "The fact that I could have upgraded to premium economy. The space available in economy."
Cons: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Pros: "Crew, equipment"
Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"
Pros: "Excellent service from staff on the flight"
Cons: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."
Pros: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Pros: "Thank goodness the movies were good."
Cons: "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."
Pros: "Air Canada could learn a few things from you - ie, the incredible impact of providing free food and excellence customer service at the checkout and gates."
Pros: "Not a good experience overall."
Cons: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Pros: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Pros: "The flight was on time. The crew was friendly and efficient."
Cons: "Flight got canceled and never got new flight! Also never got money back!"
Pros: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Cons: "huge plane, no space. painful."
Cons: "Too many controls during boarding"
Pros: "Taking off was good"
Cons: "Landing was a little bit stressful. But still ok."
Cons: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Cons: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Cons: "No boarding lines. Boarded late. I was not given enough time from my arriving flight. I had to spring the length of the airport and up and down stairs as the elevators had long lines. Maybe it was good it boarded late or I wouldn't have made it."
Cons: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Pros: "The crew was especially cheerful and helpful. The food was surprisingly good for airline food. I have always had a good experience on Lufthansa and this trip was no exception."
Cons: "Some of the movie choices were a little dated."
Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pros: "Better than my other Lufthansa flight m, which was canceled, or the SA legs because those planes were old."
Cons: "Everything else about buying the ticket with Kayak. Canceled flights and lost luggage with Zero help from Kayak. Kayak didn't even answer customer service lines when I rang for 2 hours in one go."
Pros: "Excellent service, great airplane, and a high level of professionalism on the part of all Lufthansa crew members. I felt pampered."
Cons: "I was in the next to last row in economy class. The person ahead of me put his seat back as far as it would go. that is his right. Behind me were two friends traveling with me. I doubt if their seats reclined (the last row) so I did not attempt to recline my seat. As a result I was a true "sardine". There was so little space between my face and the seat back ahead of me I could not look at the video screen, which was positioned at an angle when the seat was back. I just closed my eyes and let it pass. Economy plus next time? I have long legs."
Pros: "The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them"
Cons: "The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again."
Good choices were not great the salmon lox was not of great quality. The flight attendant assigned to my section literally disappeared, was not very helpful or generous, while his counterpart the female attendant picked up his slack. She was thoughtful and accommodating to the passengers with whom she interacted.
Cons: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Pros: "The crew was great"
Cons: "The disappointing issues were with the airport process."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Cons: "AeroMexico offered a great service!"
Pros: "Crew amazing, food really good, I just had a better experience because the lack of leg room, my 3 years old was hitting the next seat so the lady totally ignorant and mediocre was arguing with me."
Cons: "Change people seats when they are very picky"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."
Pros: "The price"
Pros: "Crew very attentive"
Pros: "Wifi on bord, staff"
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Cons: "I missed the flight because I was given the wrong door information. In additio to this the airline never called the figjt through the speakers. The worse was the cuatomer service. Will never fly Aeroméxico again"
Cons: ""missed" my flight because it took of 30 min before"
Pros: "Was on time and very secured"
Cons: "Did not have tv."
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Cons: "My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated."
Pros: "Quick flight, ease going through customs"
Pros: "All members of the staff were very helpful and kind"
Cons: "The ability to reserve emergency exit seats because I am large."
Pros: "Everything was nice"
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"
Pros: "The pilot made a great effort to get us home safely and fast."
Cons: "You can't be happy when you get home 2 hours later than you expected, especially on a late night flight. Also, the plane offers a wifi that doesn't work."
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Pros: "Airline overbooked the flight."
Cons: "Airline overbooked the flight"
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Cons: "The poor profesionalism not having flys on timeline"
Cons: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Cons: "We are not able anymore to get upgrade with the use of certains credit cards"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Cons: "Aeromexico in Mexico city has a major communication problem. This is the second time we have flown thru there and found that they don’t update the TVs. You need to ask their agents if you updated information like gate changes."
Pros: "Everyone very nice people"
Cons: "Everything was great"
Cons: "That you hateo pay the 1st.bag"
Pros: "Great customer service and great food and drinks."
Cons: "Every thing was great."
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Cons: "Flight cancelled with little explanation and little help from Aero Mexico to help us get to our destination. Had to request refund instead and have not seen that yet, either- more than a week later."