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My checked luggage did not arrive from Seattle. Still waiting for it 17 hrs. later. Not good!

I had trouble checking in on the website. The link for checkin that came in my email was not mobile responsive and I had trouble getting in. This was a liability because I had actually booked for the wrong day (!!!) and had check in gone easier I could have noticed this earlier in the day. I was able to move the flight up but I did so about 2 hours before takeoff, when I was returning my rental car and hustling to the terminal, and it was pretty stressful! Fortunately I got help over the phone and it was pretty easy to switch. But check in was still bumpy. I could only get the mobile-friendly site when I used the QR code at the kiosk and due to some annoying iPhone quirks I kept losing my boarding pass until I figured out a workaround. I am sure using the app would have been a better experience, but this was our first time flying Alaska and we don’t have a login, and on those moments I didn’t want to make one. (We live in the Midwest; it may be a decade before we visit your territory again.) The whole stressful moment was made worse by the construction at sea-tac—I did not find agents who could check me in the old-fashioned way. It was a whole mess! But it eventually worked save we made the plane, it was all ok but a mobile-responsive site would have been great!

I had a great trip. Everything was on time, easy boarding and kind attendants.

Flight left on time and arrived early. No issues, no problems overall a good flight.

I was traveling while very tired. The crew was very patient with me and I appreciated their kindness in addressing my needs. Having recently suffered a death in the family, I wasn’t prepared for the rigors of the day. They took good care of me and I was thankful for that. As for the rest of the flight that day, Alaska Airlines once again delivered a quality service. Every company has standards, and it is good to see the difference in quality of service when those standards are enforced! Keep up the great work!

It would have been nice to get a heads up on the security measures in Canada. I have global entry and haven’t used a clear plastic bag in years, but got stopped because of it. I know it’s not Alaska Airlines responsibility but it would have been nice to have a link in one of our emails.

First, they offered us (Family of 3) a voucher of $1000 to spend within 1 year if we rebooked our flight due to airlines issue. Then, they warned us that if we skipped the deal and get to the gate to find out that we had to rebooked the flight because our ticket was bought economy class and that we will be the first to picked to stayed back there will be no voucher deal… (Horrible!) We took our chance because I had to go back to work, so finished with check in, and waited over an hour for wheelchair to come for our Mother who is 85yrs old and couldn’t walk too far… Not to mentioned when we booked the flight we had already requested for wheelchair service. Overal, it was a frustrated check in… very bad experience, that made us think twice to fly with Alaska from now on.

Great. I moved from Los Angeles to Portland Oregon and my dog flew with me. He didn't bark or cry, he slept and relaxed. The flight crew was kind, patient and helpful. Alaska is my preferred domestic airlines.

Glad to have more leg room. There were four restrooms, which was great and they were in decent conditions. Very impressed.

The handle was broken on my rolling suitcase, and the leather name tag on my other case was torn off and missing. I was stuck in the middle seat even though there were many isle seats open.

Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.

Reserve check-in was very slow compared to regular check-in. Internet was slow

Lavatories broke with an hour to go. At least we were on time.

Chaotic boarding, but mostly my issues are with Toronto airport

Service was amazing, and the plane was comfortable even for this long haul. But they could have more movies selections. But they were still a lot to choose from.

Due to mechanical problems it was delayed causing problems the actual flight. Was fune

Wish we had music during take off and landing like the last flight

First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.

Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.

Great. Porter is very efficient, welcoming, and organized. I fly Porter often.

West jet once again canceled the flight delaying my travel this is inexcusable they are not capable of running an airline

Needs to be clearer about baggage allowances upon purchasing tickets

We booked a ticket with Budget Air and the receipt said economy. My older teen daughter is neurodivergent and took a carry on bag since the ticket said economy, but she didn't see that it said no bags on her boarding pass. She has low attention. She managed to fly from Prince George to Calgary. At Calgary, she was preparing to board her last flight and the women said you can't get on. She said you can't board unless you pay for those bags. She had a small backpack, purse and carry on suitcase. She said you have to pay $160 +. My daughter has trouble understanding. She said can you step out of line to think about what you want to do. Then she said we have to leave you'll have to catch another flight. She called me in tears. I asked her to pass the phone to the agent. She said the agent was refusing to take the phone and ignoring her. I finally calmed her down enough to politely ask the woman to take my credit card. I told the woman of my daughter's challenges and need for extra helps. All she did was lecture me on how we booked ultra basic and we should have checked. She took my number and charged my card. Then I heard her push the phone back to my daughter and tell her to get on. My poor daughter was scared and confused and had to fly in tears. No apologies.

WestJet cancelled our flight back with very little notice. The options presented were poor...two other flights were offered but required overnight travel. We couldn't do that as my wife had to be at work on Thursday, the 15th, so we were able to book flights on United that got us home so that she could go to work. I am attempting to get a refund on the unused WestJet flights back from Vancouver. If you have any thoughts on how I can pursue this refund, I would appreciate it. We found that WestJet has a very bad reputation and I guess they proved it....

Flight was 1.5 hours late because the groceries for the flight did not arrive on time. Plane was new but basic low end seats. Very basic airline

Flight left on time. In flight entertainment options were good, but needed own device. Crew were polite.

West jet have lost my hold luggage and still haven’t contacted me.

Great assistance checking in & getting boarding pass in Vancouver. Flight delayed leaving MSP due to waiting to get 2 flight attendants.

Nothing could be better it was perfect!! Except for really bad turbulence going to Calgary from comox

Delayed by 4 hours. Missed connection back to UK. Ended up 24 hours late with an overnight delay. Westjet offered hotel accommodation but when we got to the hotel they said it was fully booked. Terrible experience

The flight was booked solid and there is no leg room for anyone over 6 feet tall, which is probably 25% of your customers. I have selected aisle seats and was given the middle twice. This is not something that can be changed, so I shouldnt bring it up, but that is my feedback.

The staff were friendly and helpful. The beverages were good. I was on an overnight flight so it was really frustrating to find myself crammed into seats didn't even recline. Not only were they small and uncomfortable but then they didn't recline? Why was that taken away? And why was that not mentioned when I bought the ticket? I might have chosen a different flight and paid more if I knew that ahead of time.

My seat wouldn't recline. But lots of leg room was great. Good flight.

dont advertise liquor drinks you don't have. begin flight on time. instead of an hour LATE. OVERHEAD BINS ARE TOO SMALL TO FIT STANDARD CARRY ONS

Flight was delayed over one hour because there was no pilot

The flight was about 1.5 hours delayed. Facilities at Saskatoon airport shut down at 7:00pm

Flying Air Canada was pleasant and enjoyable. The United portion was lacking.

Ordered the vegetarian meal. Perhaps the worst in flight meal i ever had. Soggy and sad broccoli, overcooked rice and a FROZEN cheap fruit salad.

How slow the security process was and the fact that I had to do it twice - once in Victoria and again in Vancouver - even tho I didn't leave the airport

More room for carry-on. Or having people bring correct carry-on.

It’s a shameful company. It ask as to go to counter to take the boarding pass, they simply send it by email, just to check the bags’ size in a smaller than normal template. DONT USE FLAIR! It will be more expensive than normal airlines at the end.

flight was okay, no wifi, no free drinks but worst of all they lost my son's bike for four days. Customer service was nonexistent - call a number that leaves you on perpetual hold, there's no baggage folks in the baggage claims area (in vancouver). we went up to international and nobody was at ticketing, went to domestic and they had us fill out a form. they could not tell us where the bag was. Anyway, highly recommend you drop an airtag for anything that's worth more than $500. My son's bike costs a lot more than that to replace; I was on pins and needles for four days.

The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻

It’s bare bones but was on time so can’t complain.

Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.

Food selection is very poor and sears are very uncomfortable.

Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.

Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future

The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.

Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513