The boarding was delayed
The plane was on time, attendants were friendly. Food and drink was provided at no additional cost.
I have no complaints!
Had to wait forever to find out Gate Number.
I got to Rio de Janeiro on time
cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility
Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard.
The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer.
Reaction of crew to passengers call needed improvement.
Polite and efficient crew
Crowded conditions. Passengers with too many carry-on items. Passengers removing shoes AND SOCKS for entire flight (unsanitary!). Dirty restrooms.
Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices.
Long layover in Istanbul.
Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material.
Very grateful our flight wasn't packed- this allowed us to lay down a little and sleep. The attendants were very nice and helpful.
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