I had paid for my luggage the day before, came to find out it was no record, yet there is a charge in my credit account for the amount and I had no other choice but to pay again! Of course, it is impossible to get an operator from Avianca to answer my questions!
I had to pay another time my luggage, because I didn’t receive email but I showed them my discount from my credit card by taca
Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"
Pros: "was on time"
Cons: "food in economy class"
Pros: "Apart from the departure delay (this simply happens), the journey was smooth."
Cons: "The charging ports (both USB and electrical outlets) weren't working. Also, flight tracker was suuuper buggy."
Cons: "Food was undeserving for a 6 hour flight. One hour late with no previous warning and inflexible luggage policy."
Pros: "The service of the counter personnel"
Pros: "Seats were comfortable."
Cons: "Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Todo muy bien gracias muy profecionales."
Cons: "it took a very long time for the luggage to come out."
Pros: "The schedule on time"
Cons: "The air conditioning too hot!"
Cons: "That they didn't compensate what I went through I lost over $3,000 used on revenew becuz of this cancelation I have to wait till next day stayed at the airport cuz I had already check out my hotel , avianca didn't wanted to acomodete me in a hotel or upgrade my flight back next day it was a horrible experience, just had cirjury a procedure done and so I was hurting and my wounds was still bleeding and they saw how bad i was feeling and still didn't do joyheing to automate me , i will never spend another dollar in this airline ever , worst experience ever !!!! I do not recommended to anyone , besides they change my flight time couple times notifying me only through email"
Cons: "Havent gotten there yet."
Pros: "On time"
Cons: "Food wasn’t the best , the staff at the plane was ok ( not the best for overnight long flight) ,the plane keeped doing an annoying noice"
Cons: "Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen"
Pros: "Very good attention during the flight."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "Comfortable seats"
Cons: "Boarded and left an hour late with no apology or explanatjon"
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "The route, not much waiting time, the food."
Cons: "Flight cancelled without notice"
Cons: "no issues. all fine."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Short and relatively painless flight."
Cons: "The seat was designed for people under 5'8" tall."
Pros: "Due to a pilots strike, Avianca cancelled our flight but didn't bother telling us! We spent the whole day trying to figure out what happened and our vacation didn't happen."
Cons: "This airline is awful. Their customer service is nonexistent. I will not fly them again."
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."
Pros: "Muy puntual, excelente servicio a bordo"
Cons: "El vuelo tardó demasiado en espera y salió en atraso"
Pros: "love avianca equipment, crew, entertainment... I wish US airlines had same standard."
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Pros: "On Time, Great Staff"
Pros: "No comment no comment"
Cons: "No comment"
Cons: "En promedio cada 3 de 5 viajes que hago de MEDELLIN a bogota, se retrasa. El de ayer fue en retraso de 1hora y ha habido peores."
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Cons: "The 1 hour delay!"
Cons: "my girl coulndt fly guys , avianca told them that theres not ticket appear under her name so i have to bougth amother ticket... Please contact me at 8625718252"
Pros: "Everything was great..."
Pros: "The only thing I liked about this experience was when the plane landed in Orlando and I knew I would never have to deal with avianca again."
Pros: "Nice on flight attention"
Cons: "La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA"
Cons: "Headphone jack didn't work correctly. Had to hold it in for as long as I wanted to listen to the tv"
Pros: "The flights were on time, with great service."
Is a short fly, so they provide a bottle of water… which tasted “old”
Almost a perfect experience. Great crew, boarding, service, on-time departures and arrivals, no issues with luggage. Only thing they need to improve is in-flight entertainment. The byod model is now standard on most other airlines. I was unable to use their product because my earbuds are wireless…
The 2 seat exit row seats are much narrower than any other seat on the plane. I paid extra to be in an exit row and it was extremely uncomfortable.
I lost a luggage on the plane and auromexico has not been helpful
tv did not work. earphones broken. too much kids. crying
Pros: "No bueno"
Cons: "La comida"
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "El check in estuvo bien . Rápido y atento"
Cons: "I flight en clase premier. En general el avión hacia Chicago no es nuevo ni confortable. La comida horrible. El vuelo atrasó sin dar explicaciones. Nos hicieron llegar a la puerta a pesar de que sabían del atraso .El equipo nada amables"
Cons: "Our flight was delayed 2 hours. But the crew was very nice. I caught a couple crew members going way and beyond to help customers."
Cons: "Flight was delayed nearly three hours"
Pros: "The lunch was good, the team was nice and the flight went well!"
Cons: "Everything is perfect Thanks"
Pros: "The a accommodations for my mother who is handicapped."
Cons: "Good attention in food services."
Cons: "Thank you for excellent trip"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "Flight on time and as comfortable as one can get in economy."
Pros: "Crew was very nice and responsive. Flight was on time."
Cons: "My video screen would not work."
Cons: "A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting"
Pros: "Plane staff was friendly, onboard entertainment options were good and the fare was reasonable."
Cons: "Plane noise was very loud and cabin temperature was so warm I was sweating and my wife ended up feeling naseaus towards the end of a 5.5 hour flight. Also, not a big fan of advertising being played over the TV and cabin speaker system."
Pros: "I prefers better fare options. Seat selection by pay, baggage by pay, no food offered even with payment option. On time flight was excellent"
Cons: "On boarding the plane the crew didn’t have control of the people and when zone 2 started to board zone 3 started to cut the zone 2"
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "Most everything was fine, on time, nice crew, good entertainment..."
Cons: "Avoid this food like the plague, disgusting."
Pros: "Excellent attention,boarding it was on time"
Pros: "7:15pm officially cancelled at 12:05am"
Cons: "Bad Communication"
Pros: "Everything was ok"
Cons: "All my expectations was good"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Pros: "Not a thing the flight was delayed twice."
Cons: "Everything. The flight was delayed the people were rude. I did not get my wheel chair and I was not compensated."
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "Not much"
Cons: "Lost my luggage"
Pros: "Food. It was nice to get something more than nuts."
Cons: "No personal entertainment."
Cons: "This is the second time flying with Aeromexico that we have items missing, otherwise stolen. Horrible experience."
Pros: "The flight attendants were very helpful."
Cons: "Nothing, everything was great."
Cons: "Flight was cancelled with no explanation."
Cons: "No urgency when boarding plane in Mexico so we were automatically 30 min delayed. Flight was overbooked and the flight attendants chose to deal with the issue right when the plane should have been boarding. No AIr conditioning on entire journey from GDL-LAX. Sat in Tarmac for about 10 min additional without air conditioning due to no gates available for our flight."
Pros: "Light was on time"
Cons: "Friendly flight attendants. Pilot made up lost time on this flight!"
Cons: "2 seat plane does not have any flat screen for entertainment."
Pros: "I had a better bad experience never again with Aeromexico"
Pros: "Atención de azafatas"
Cons: "Alimentos y bebidas"
Pros: "Food was ok."
Cons: "Same thing Not much space between seats and Not much coordination on boarding customers!!!!!! Need more attention to the customer !!!!"
Pros: "Service was excellent"
Cons: "No problems"
Pros: "We boarded the plane and then waited over an hour for a flight attendent, who flew standby, to arrive. Wasted time of 100 people for 1, unreasonable. Then after we arrived late, we had to wait for an additional 30 minutes to deplane."
Pros: "what ever you expect"
Cons: "not much"
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Pros: "Great flight....the connection was fast and easy."
Pros: "Overall. I loved everything but the food"
Cons: "The food.....they should give regular sandwich bread instead of the one they are giving now. Its sweet and does not taste good with ham and cheese. Also, the yogurt was plain. They should have different flavors. I know that most of the passengers did not eat it and threw it way. It's a waste of money."
Pros: "*Food/Beverages provided *Quick and relaxing trip"
Cons: "*Nothing to mention"
Cons: "The service and professionalismii"
Cons: "Flight was 4 hours delayed"
Cons: "Poor customer service."
Cons: "Captain of the plane was late , we ask at the desk and they dont know anything about it, and later they say the captain was coming from another fly and we have to wait for him to land , time of my flightwas 5:15 and we leave at 630, the worst experience, no more aeromexico flights ever"
Pros: "Great service. Comfortable. The food was good."
Cons: "The price, because i buy my flight ticket and they charge me $50 dollars more for my badge, that suck, i never going to use aeromexico no more, and am going to tell to my friends."
Pros: "Great services"
Pros: "The trip home was smooth the airline was very attentive and professional. The immigration in the US is far superior to any immigration service, smooth and easy."
Cons: "The sandwich the airline served was turkey that was old and had hard brown edges, we obviously did not eat it."
Pros: "Fast boarding"
Cons: "Paid $10 for seat space upgrade only to find that not only was my seat the same as those around it, it locals that knew the flight would be fairly empty, just got up and moved into my seating area once flight was under way. Staff did nothing to prevent seat hopping. Won’t pay again."
Pros: "Food was good"
Cons: "On our way back to Houston we were told the same thing. However, when we arrived in Mexico City the path to connections bypassed luggage pick up and immigration. We went to Aeromexico representatives and they said that the rules had changed and we could go directly to our gate without going through immigration and luggage pick up. We found this hard to believe and we asked around more. Three different reps told us the same thingFinally we found someone from airport security who actually knew the correct information, Since we were about to lose our connection he took us through a short cut to get us back to security and luggage pick up. Basically because the wrong doors and path was opened we had bypassed immigration. I was really surprised at the lack of knowledge of staff."
Cons: "My first and middle name were merged and thus I wasn't able to get frequent flyer mile credit. I have to follow up directly with Delta Skymiles which is inconvenient."
Pros: "The flight was okay, the crew did a good job."
Cons: "Provided cookie /snack that apparently contained pecans. Package was npt clearly marked and no notice was provided by flight staff, resulting in my allergic reaction."
Pros: "Crew was great!"
Cons: "Seats a bit older. Not as comfortable as other flights I’ve taken."
Pros: "Quick flight, overall good service"
Cons: "Flight delayed for over an hour. It was extreme fun to have kids and babies waiting at the airport for 4 hours at midnight hours.. yaaaay!"
Pros: "Crew service"
Cons: "Flight was delay over an hr.! Not too long ago, 1st suitcase was free of charge, that is no longer the case, paid 1000.00 pesos for 2 suitcases!"
Pros: "Very satisfied"
Cons: "No comments"
Pros: "They're very picky about luggage. Can only weigh 10 pounds and has to fit the dimensions they require. I had to pay for my carry on as a check ed bag, $60!"
Cons: "There seemed to be an apparent delay. On the board for arrivals and departures, the Houston flight on AM --- (476 maybe) was never posted. Confusing. There were two people who were randomly searched for explosives. That might have contributed to the delay. My concern was constant milling around by airline personnel..... Yet, in the end, we arrived in Houston within one minute. It all just looked like we would arrive late since we boarded fifteen minutes before the flight instead of thirty minutes."
Pros: "Your service is terrible and not acceptable., Wes from California."
Cons: "Cancelled flight, slipping on the concrete in Tijuana Mexico waiting for another flight for more than 14 hours, no information from AeroMexico personal what's so ever. My last time that I used KAYAK, and our last time for my company that we used AeroMexico. The lowest score is: -10 , I give minus (-) 20"
Cons: "Rear seats- no reclining"
Cons: "NOTHING Ok....."
Pros: "Nothing at all"
Cons: "Bad staff"
Cons: "Terrible customer support"
Cons: "The lady in the counter at Leon was very nasty, She was very mean and unhappy. I wish I had her name but you should talk to the employees of Leon, Gto. México. For the unprofessional way to talk to the family ravelers."
Pros: "Aeromexico has always been good in. my experience, short flight ,friendly staff"
Cons: "Just overcrowded at the gate"
Cons: "They send an email saying they change my flight and this is the second time they do that this time it was just 40 min but in the email said to the next flight, and the first time I had to reschedule everything coz it was like 3 hours."
Pros: "The flights to and back from Mexico City were not packed so boarding was quick and easy and obviously there was enough carry-on baggage room. But I really cant complain too much because the price was great for a roundtrip."
Cons: "The flight to mexico was delayed about 30 minutes, it a late flight as it is but arriving at 11:30PM to mexico city is not a good thing."
Pros: "That is a direct flight"
Cons: "- Airplane not new - Very bad food - The time of departure is TERRIBLE !!!"
Pros: "Left on time and arrived on time"
Cons: "better snacks"
Pros: "Treatment by all staff we encountered."
Cons: "The bus to get from the plane to the terminal is not the most comfortable way to go and we had to stand for a few minutes with the A/C off waiting for the bus doors to open after we arrived at the terminal."
Pros: "The staff. The only thing that is worthwhile"
Cons: "They put my fiancee into a lousy, nasty and smelly room. With no comunication whatsoever."
Pros: "Service, aircraft, kindness, food"
Cons: "The wait to board the aircraft, they were delayed in both situation, from Guatemala to Mexico and Mexico to Guatemala I was thinking about people who were going to take a connection with other aeroline"
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Incompetent crew at the boarding counter. Never flying AA again.
Like: seats and room, I’m 6ft 3in, 250lbs In flight entertainment Improvement: Care and maintenance of the seats: we had throw-up or something on our seats/trays that weren’t cleaned before we boarded In flight entertainment, either have monitors built into the seats or provide AA Wi-Fi while boarding or if there is a delay and passengers are on the plane
Overall the flight was okay. My problem was with the tepareture inside the aircraft. I was freezing entire trip.
Allowed last minute early boarding due to medical issue. Food? Really? Good movies
Flight attendant reminded passengers of mask policy
Fast boarding and on time.
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "The flight attendants friendly,"
Cons: "Limit of three bags is understandable but no solution offered when the time to board happened,"
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "The crew was great."
Cons: "The seat space was very narrow for an international flight."
Pros: "Crew amazing. Passengers great"
Cons: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."
Pros: "Loved the extra leg room."
Cons: "Food was horrible, had two bites and didn’t eat the rest."
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Pros: "Nice flying, nice crew, nice jet"
Cons: "Luggage took an hour to get out... unacceptable"
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Pros: "Crew was kind and attentive. Boarding was efficient."
Cons: "Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage."
Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment."
Cons: "Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon."
Pros: "Modern aircraft. Leg room was ok. It was a busy flight."
Cons: "Boarding was late but made it in time. Need better seat selections."
Pros: "Convenient time ,food was ok and no delay."
Cons: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Cons: "my suitcase are mising"
Cons: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."
Pros: "Friendliness of staff"
Cons: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"
Pros: "Great video system."
Cons: "Seats and legroom are insufficient."
Pros: "The efficiency and atmosphere"
Cons: "The food was terrible and the seat cushion was very uncomfortable."
Pros: "Good flight, no incidents. Liked the food"
Cons: "Audio was not working, no personal tv screens"
Cons: "The flight was delayed from 10:30pm until 2:30am. Horrible experience. No personal entertainment, food was disgusting!"
Cons: "I miss the flight"
Pros: "The best parts - the crew and the entertainment. The stewards we engaging, courteous, and professional. They also provided some very good information on what to do once in the Cancun terminal. The in-flight entertainment system had an excellent selection."
Cons: "The low score for food is a result from there not being any on the flight. It was only 4 hours in duration, and we brought our own snacks. The coffee was excellent!"
Pros: "Crew was friendly."
Cons: "You can only purchase meals and snacks. There should be, at the very least, a snack provided with this flight."
Cons: "I don't like the fact that I am still at the airport in Montreal looking for a flight to leave Montreal. I came 3 hours before the flight, I tried the machine I couldn't find my reservation. I thought the problem was with the machine, went to the agent same problem. they gave me that number +18553331101 to chek with the air transat customer care, they couldn't find the reservation either, I tried then to call the number provided on the reservation confirmation +18774964815, no answer, even the flight was delayed for almost 30 minutes, I still couldn't get on board. Now I'm still at the airport looking for a flight to leave. my question now is after all of that are you guys still going to charge my card that $226.43?"
Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"
Cons: "the delay 9 hours"
Cons: "Antiquated electronics use procedures"
Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."
Cons: "Late boarding, no assigned seating, virtually no options for buying food on board (and the small sandwich that was given for free was not good), no entertainment system, and no outlets for charging electronics."
Cons: "Plane boarding and takeoff was delayed. Also when we landed we got mixed with international flights so I had to go through customs !!!! Took me 2h to leave the airport. Longer than the flight over!!!"
Pros: "In flight entertainment. Helpful flight attendants and comfortable enough seats for the price."
Cons: "Not the airlines fault but the woman in front of me reclined her seat 100% and was in my lap the entire flight: made for leg cramping and discomfort for the 8+ hours in the air. The sand which I received also had soggy bread after warming.. I got the vegetarian and was a bit disappointing."
Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""
Pros: "The crew, the plane, and the entertainment were excellent."
Cons: "Not anyone's fault but the plane was filled with crying babies...the overnight flight was difficult."
Pros: "Once I finally got boarding it was quick and staff were helpful"
Cons: "Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were."
Pros: "Super friendly crew from my seat area, clean plane and kind service"
Cons: "Lack of films available on the plane that we're appealing to a variety of audiences."
Cons: "No individual screens for entertainment"
Pros: "On time, inexpensive"
Cons: "Uncomfortable space, narrow seats and corridor, poor food"
Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."
Pros: "The aircraft itself and the entertainment system were fine"
Cons: "Extremely late, crew at desk had info AFTER passengers were made aware of the delay. Turbulence throughout flight and bumpy landing"
Pros: "I like The flight it's on time and it's good!!"
Cons: "No food & 1 hr delay"
Cons: "3.5 hour delay at 7:30AM?"
Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."