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The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.

New Zealand crew were attentive. We were not informed that we needed transit document to pass through New Zealand. A checkin employee helped with this for which we were thankful.

Overall good. We had to transfer to Bradly terminal. We had requested wheelchair assistance. The bus that picked us up had to wait for other passengers. The wait was long. Then, at the Bradly terminal we had to wait an extended period of time for the wheel chair assistance. These delays caused tension at checked in and resulted in arriving at the gate as passengers were boarding.

The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

Couldn’t request a vegan meal somehow but I noticed other people getting them

Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.

Much better than I expected for such a long flight.

Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.

Good - better than other airlines in terms of food and seat comfort.

It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up

The crew was very helpful to my family, especially when my daughter became sick during the flight. Will fly with them again.

Too many passengers are bringing on too many large items as part of carry on baggage where it should be checked in. This is not the fault of Qantas but the stupid mindset passengers have now about trying to bring anything and everything on as carry on luggage where it should be checked in.

Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.

The flight was delayed over 2 hours. We had to wait on the plane and the air conditioning was turned off. The food was average and the cutlery was wooden!

Perfect. The flight was on time and the crew were very friendly and helpful.

Speechless! How professionally running. I am so proud of Air Canada 🍁 👏 ..

Easy airport. Luggage was late coming in but was handled quickly by excellent and helpful folks at Lost Luggage who got my luggage to me by 7 am the next morning! Bravo!

Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.

The Q400 plane is getting old and very noisy. They should allow the quieter jets fly onto the island.

The flight attendant, Kearin, was delightful. He was funny, friendly, and helpful. The only problem with the flight was that a door from the above baggage compartment fell off during boarding which slightly delayed takeoff.

I booked through Kayak but was charged in US dollars. Kayak should ensure that its site clearly indicates the currency. I missed the tiny US icon in the top right corner and paid another $60 for the return flight from Vancouver to Kelowna.

Arrived at our connection to find out all 4 of our seats were moved in different parts of the aircraft. Traveling with two small children, this was not going to work. We spoke with the gate attendant and she was not helpful and downright rude. They could only “accommodate” having 2 seats together and this was an international flight. We will not be traveling with air Canada again unless there are absolutely no other options.

Everything but the actual plan was good. I would expect a 5hr flight would have at least chargers for mobile devices. Especially considering since the airplane had no screens for entertainment either. Seats were tighter than usual too.

Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .

Multiple change of the gates at Pearson, delayed flight was extremely uncomfortable.