El Aeropuerto de Cdmx: sucio, sillas rotas y cero comodidad.
Pros: "It was nice to get a voucher when plane late - also comfortable plane with games. NThanks ve to get water and coffee"
Cons: "It could have been on-time"
Pros: "I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff."
Pros: "Comfortable plane! Quick flight"
Cons: "Boarding was a bit messy, very long line to take off, arrived to destination a bit late"
Pros: "Avianca crew was great, flight was good."
Cons: "Colombian migration was polite and nice but i was held because my entry to the country did not appear in the system. I was told thar if things did not cleared, i would be fined for irregular entry."
Pros: "Seats were comfortable"
Cons: "As a non Spanish speaker, it was difficult for me to understand the announcements"
Pros: "The service of the counter personnel"
Pros: "The agents were all very helpful after we arrived to the airport very late. WE had to run to the gate with all or our bags and the gate agents allowed us to gate check two pieces of luggage even though we arrived only 10 minutes before boarding. Exceptional!"
Cons: "I could not choose a better airline, everything was excellent"
Cons: "The issue I had was with a flight delay, our flight was delayed by 2 hours, we had no time to make connecting flight in BOG, I cant physically run, missed my flight, gate was too far away, voucher was invalid, BOG took my water, only alcohol in BOG, little to no water, so avoid or get dehydrated!"
Pros: "The plane was spacious and clean"
Cons: "One of the attendants during the boarding process was very rude with the people, they overbook the flight and got overwhelmed and transmuted that to the customers, the flight was delayed"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "The plane was destroyed, everything broken and dirty , The most uncomfortable I have ever been on a plane and I was in business class. Pure junk"
Pros: "In-flight entertainment options"
Cons: "We were late and then just had to sit there for a long time"
Pros: "The pilot made a safe landing in very bad conditions!"
Cons: "The last 30 minutes of the flight were terrible. People were vomiting all around. The announcements were only in Spanish. I understand the crew needing to be belted in during the landing, but once on the ground, we had to stay on the p,are for about 30 minutes and the crew never came through to pick up the vomit bags or assist passengers in any way. The smell of the plane while we waited to get off was nauseating. I would have expected more from the crew!"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "THAT i ACTUALLY MADE IT HOME"
Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"
Pros: "Very timely deoarture"
Cons: "Special meal I requested did not arrive, I was offered peanuts and stale pretzels instead. My onboard entertainment did not work. It did not appear that anyone’s did"
Cons: "I need to contact someone in kayak! I went to check in on my flight and found that my flight was canceled by the company used to make the flight reservation and neither the company or kayak ever notified me! On top of that I was still charged for the ticket!! I need a refund and I would like to request a refund of the other ticket I was forced to get in order to get into the plan to reach my destination!"
Cons: "Tuvo dos horas de retraso. Perdimos una reunión en Armenia."
Pros: "Más espacio entre sillas"
Cons: "No quiero que cierren la sala vip tan temprano"
Cons: "Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Cons: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Pros: "The route, not much waiting time, the food."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Excellent service, never any problems"
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Cons: "There is not even a USB available..."
Pros: "On Time, Great Staff"
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Cons: "The flight was delayed"
Pros: "Perfect with no problems. Everything was on time."
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Pros: "Everything was great..."
Pros: "It was really good overall"
Cons: "Aside entertainment, boarding was a heck of a process. Very slow and very disoderly"
Pros: "The crew they were very nice."
Cons: "The food was okay.Also I was trying to watch a movie and it keep saying coming soon that was really annoying."
Pros: "Traveled with two kids, 6 and 3 year old. Was able to board with executive class. Meals were serve to children first followed by rest of cabin. Convenient as children fed by time my meal arrived. Good entertainment center with movies, games... Crew was always very pleasant."
Pros: "Lights were dim to facilitate sleeping"
Pros: "In flight meals, entertainment system, and value!"
Pros: "Everything was great.!"
Cons: "Didnt have any problems."
Pros: "Price and schedule"
Cons: "Delay on runway."
Cons: "There was a delay in Cartagena and i waited 12 hours To get To bogota, not even At Armenia yet"
Pros: "I was very satisfied with my experience. Spacious seats with great amenities and hospitable crew members. I highly recommend Avianca and will use them on a future trip!"
Cons: "No complaints, everything went flawless and was enjoyable."
Pros: "compared to other airlines there are no complaints"
Nice clean planes. Easy check in. No long wait for the connecting flight. Checked luggage arrived as it should. food was pretty good. Needed to talk to an agent when booking and got someone in person on the phone who was very helpful. Price was right. Would recommend COPA to friends for sure.
In line to get boarding pass, copa airlines required a form for entering US. I didn't have it; i had no idea it was required. They had no paper copy of this form and I didn't have strong enough internet (airport internet not strong enough) on my phone. they sent me to a store across the way to get internet. That store was kind to oblige, but the internet connection was still too weak to pull up the form. Finally the staff pulled it up on her phone, entered my information and made me take a photo of the approved form on my phone that i could show to the copa staff to get my boarding pass. Not a good way to start the day 4am in the morning. The other problem, going both ways, i could not pre check-in either time. None of the confirmation numbers I had would work and i kept getting a weird message that said "contact your primary airlines" or something similar.
Need screen with music or movies
All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!
Pros: "Flight was good as planned."
Cons: "The breakfast- scrambled eggs and little hotdogs. Relatively tasteless."
Cons: "No communication whatsoever, flight was canceled and had to wait 14 hours for the next flight p"
Cons: "Superb flight staff."
Pros: "Free alcoholic beverage."
Cons: "The recline button on the seats didn’t work. So we had to sit up straight the whole time."
Pros: "Confortable seats"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "Boarding was amazingly fast."
Pros: "All the flight are on time."
Cons: "I wish can change a little big plane."
Pros: "Attention very good"
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Cons: "There is not entertaiment. The food could be better"
Pros: "Business Class Flight Attendant masters time to serve properly a good meal-snack to each of 12 passengers, all in less than 35 minutes (total flight time from PTY was 55 minutes)"
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Cons: "Cabin temperature could hsve been cooler."
Pros: "The plane crew was very attentive and into making a great experience."
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica."
Cons: "Food service was good. Staff were nice."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Cons: "We had no food at all during the flight Bogota-Panama"
Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."
Cons: "The people doing the boarding for the passengers in Belize City are poorly trained and unprofessional"
Pros: "I thought the entire cabin crew were friendly, polite and very helpful."
Cons: "If you are on a seat at the back, it takes too long to get off because the people in front especially first class, take their sweet time getting their luggage while the rest have to wait. Then my contacting flight only had 22 minutes to transboard."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "The food"
Cons: "Maybe a lil more movies"
Cons: "Hice el webcheck in y aun asi me pusieron de ultimo en toda línea, entiendo que habian los que se quedaron del dia anterior, pero puso estrés en mi, también salimos tarde, y mas valijas se quedaron en Chicago y en lugar de mandarlas a mi casa, tuve que viajar 3 hours al aeropuerto y recogerlas yo misma despues que me habían dicho que las mandarían."
Pros: "Free on board Entertainment"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Pros: "Best direst flight to panama from sfo."
Cons: "No entertainment availabledtaff"
Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Cons: "Most planes in Copa have personal monitors where you can choose the movie you prefer to watch. The plane from Panama to Santa Cruz was an old plane that did not have this service."
Pros: "The staff was nice and the flight was timely."
Cons: "There was no entertainment and the sanwich served was very small."
Pros: "The fare was relatively low so I was not expecting much beyond safe transit between Costa Rica and Panamá. I was pleasantly surprised by the robust flight crew that all seemed knowledgeable, very friendly, and professional. I particularly enjoyed the quick and easy check in, no extra charges for my very large checked item, in flight entertainment via headrest screens, ample leg room and storage, and the ability to charge my phone during the flight via USB. Even though I was a passenger in coach, we were provided a light snack and free alcohol and beverages during the short flight. All in all, even as a very frequent traveler, Copa surpassed my expectations. I will definitely fly with them again."
Cons: "The only thing I felt could be improved was the boarding process and signage. I was originally in an exit row seat but was unexpectedly relocated as I boarded. The explanation was quite vague, even though I asked the gentleman to repeat himself twice, but overall the change was fine. I was moved up a few rows and kept my window seat preference, so I wasn't upset. I only wish I had been notified earlier at the check in desk rather than holding up the line of passengers behind me."
Pros: "Excellent job of a couple of girls"
Cons: "Again, lay over and food"
Pros: "Airplane was clean, good entertainment choices"
Cons: "Unusual from Copa, the business class service was subpar. A rude flight attendant, and used glasses were left in our seats for almost the whole flight."
Pros: "Easy and fast connections. Flight on time.great"
No cool air while we boarded and waited to depart. Very hot on board
Areomexico siempre te trata como una maleta más
Cons: "This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off."
Pros: "Aeromexico is one of my favorite airlines. I like everything overall."
Cons: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."
Pros: "Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late"
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Crew on board is nice, price is good"
Cons: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Pros: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Cons: "The seat on the flight are too small the average person does not fit comfortable."
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "Everything' was great on this flight... on time, pleasant crew, tasty snacks and drinks, great onboard entertainment!!"
Cons: "Seats are tight.. space with three adults shoulder to shoulder is uncomfortable...and leg space between seat in front of me and my seat makes it difficult to reach my bag under the sear in front. Aisles are also mighty tight.... Honestly when I waa boarding the flight one of the thoughts I had was how in the heck would people shuttle out of the plane if an emergency landing was necessary."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Cons: "Check in was very slow with long long long lines."
Cons: "I missed my flight by minutes and they did not try to help me at all! They told me that I would have to buy a new ticket, which was going to be twice as much as what I payed for my original ticket. I lost the money for the ticket and my weeks vacation."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Customer service"
Cons: "No tv"
Pros: "Great staff."
Cons: "Lax is horrible"
Pros: "The soft seats & movie"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Free food and drinks. A lot of movies to choose from"
Cons: "My golf bag for then doesn’t count as a normal bag, so they charge $150 per trip. Absolutely robbery. As well, internet on the plane is well over $100. Again, robbery."
Cons: "How crowded it was and how much they charge for luggagr"
Cons: "The flight was late with no explanation. On flight entertainment broken, no explanation or apology. Mexico City airport is is disorganized and the bathrooms broken or filthy. They broke three suitcases on my flight, including mine. Quality of service and response is zero."
Cons: "My flight was late which caused me to lose my connection and the airlane did not provide a hospitality stay at a hotel."
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "Good service and good price"
Pros: "I like the service and they fly on time"
Cons: "The confort of the seats to small"
Pros: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"
Pros: "Food and alcoholic beverages are included flight attendants were very nice and polite the screens were awesome with a good selection of movies and series."
Cons: "choosing sits is extra Overall the flight was smooth but it was delayed because boarding started late, which is ridiculous."
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "Mexico City Airport Customs and bathrooms"
Cons: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Pros: "I liked that they are attentive as my mother needs special attention for her disabiljty"
Cons: "We had a delay coming back due to a passangee that refused to get off and they kept us with no ac on...and getting back there was no one to help my mother with a wheel chair as well or our luggage"
Pros: "it was a good flight, very comfortable and with many ammenities that helped to make and easy trip"
Cons: "Delay of two hours in Mexico City airport. We didn't know why but the aircraft was on ground."
Pros: "Crew was friendly, good overall flight"
Cons: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Pros: "EverythING were great"
Pros: "Restroom was clean"
Cons: "I was seated in the last row of seats in the plane in the aisle side. Passengers annoyed me while making the line to access the restroom. And a flight attendant kept complaining in a bad mood about the line in the bathroom. All these factors made my trip not to be the perfect experience I always have with Aeromexico."
Cons: "The flight was delayed 4 hours to Mexico and on our return to LAX our seats were RESOLD and reissued to other passengers and we were told we would be put on the first flight the following day! Heck no, we were not about to let that happen. Finally after multiple conversations with the "people in charge" we were able to be "accommodated" on the next flight- 6 hrs after our original flight. I called customer service for Aeromexico to submit a complaint for the awful experience, not once did they apologize for an inconvenience and make matters worse they said it was my fault my tickets had been re-issued. The customer service woman explained that "I had not paid for a seat on that flight that I had only paid for a reservation" therefor making all of this my fault. This is one of many reasons Mexico is so corrupt."
Cons: "Our flight to mexico was fine .. it was our return flight from cancun to tijuana that was a mess .. our flight was over booked so they caught us an early flight to mexico city to try and work something out, we rushed through security made it to the flight then was told we were going to be booked to guatelahara ( spelling ) instead .. had to wait 3 hrs then another 4 hr delay to get to tj. Did not upgrade out flight in fact they separated us on the 2nd flight even though there was 1st class seating available . They did give us a lunch and dinner voucher but it was only enough to share a meal and a drink. We lost out video entertainment which was also a let down."
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Cons: "Plan delay for two hours"
Pros: "Light arrived on time to México City"
Cons: "The boarding área was too crowded"
Pros: "Crew was nice and flight was on time"
Cons: "More food haha"
Pros: "the plain did not crash"
Cons: "service puntuality"
Pros: "I can’t complain! I enjoyed the flight! Everyone and everything was great!"
Pros: "Overall. I loved everything but the food"
Cons: "The food.....they should give regular sandwich bread instead of the one they are giving now. Its sweet and does not taste good with ham and cheese. Also, the yogurt was plain. They should have different flavors. I know that most of the passengers did not eat it and threw it way. It's a waste of money."
Pros: "We loved everything but the entertainment system"
Cons: "Come on! It’s time to update those Embraer jets... put a decent entertainment system on each"
Pros: "Friendly and helpful staff, on time, great leg room!"
Cons: "No wifi or entertainment options, but this is ok on a short 2 hour flight."
Pros: "Fast boarding"
Cons: "Paid $10 for seat space upgrade only to find that not only was my seat the same as those around it, it locals that knew the flight would be fairly empty, just got up and moved into my seating area once flight was under way. Staff did nothing to prevent seat hopping. Won’t pay again."
Cons: "Aeromexico flight attendant. The attendant supervisor react lake gotzilla when I ask for ussing firstclass restroom . 15 people waiting in line close to a sick lady."
Pros: "Everything on time. Comfortable. Efficient. Great drinks cart"
Pros: "Everything was good"
Cons: "First leg of the flight was canceled but i was not informed until I showed up at the airport. I was booked on a flight two hours later which meant i was going to miss my next connecting flight. The second flight was departing 4 hours after i arrived into Mexico city. I just wish someone could have given me a heads up and i could have made other arrangements or enjoyed an extra day"
Cons: "The fact my delay happened, it’s embarrassing to know that I was delayed because a professional airline company can not find a pilot when needed. Nearly 7 hours delayed, I will never fly Aeromexico again and neither will anyone I care about."
Pros: "Got my tickets. Good entertainment, snacks."
Cons: "Smoky smell of exhaust as busses were used to load people on planes. Being late to board, depart and arrive. Unclear dirrections for bag pickup Bumpy ride at times. Stewards did not seem very pleasant."
Cons: "Both flights were delayed, and Aeromexico did nothing to accomodate us. Air attendants were rude and looked exhausted. Worst flight we have ever taken."
Cons: "I missed my flight because of The Connection in MX"
Pros: "Flight was great. Issues all revolved around Mexico City airport possibly due to date of travel. 12/23."
Cons: "Stairs to unload, then bus to terminal, then security check, then no gate number at Mexico City airport, then finally announced flight delay, then go to gate and repeat bus to plane, then stairs up to plane. Confusing sinage at gate 75ABCDE."
Pros: "Service excellent"
Pros: "Theres was a 3 hrs delay on the flight"
Cons: "For sure after a 3 hrs delay on flight there is no good rating"
Pros: "Absolutely nothing! Will never fly again with them!"
Cons: "Too long to write! Everything"
Pros: "El trato, la comida, la comodidad del vuelo estuvo excelente"
Cons: "El abordaje en guadalaraja estuvo pesimo"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "It did not crash.."
Cons: "When I arrived they advised my flight was overbooked and that they gave my seat away. They actually overbooked by 39 people. I was able to talk my way in to getting a seat, but it was not the seat I selected. I had to sit in the back and cramped on the window. I always sit on the aisle due to my size."
Cons: "I paid a lot of moneytobreserve a firewall seat and then had to s regular seat . I am tall so I paid the money for more legroom. With no expkanation Aeromexico ignored my reservation and gave me the seat with normal legroom...:("
Pros: "Again, having to pay $25 more because they made us check in a bag (see my review going over there, just submitted)."
Pros: "I always enjoy the food, it’s one of the few Airlines that gives you breakfast, lunch or dinner no matter what your seat."
Pros: "It was realy fast..thanks Aeromexico"
Cons: "Great attitude from personal...excellent service! !"
Cons: "One of the flight attendants was great and the other one was awful, had an attitude with every question anybody would ask him."
Cons: "I guess I was used to flying in bigger planes. And this plane was to small for my taste."
Pros: "That the plane had a smoth ride"
Cons: "The first flight did not had a movie"
Pros: "The availability of the flight"
Cons: "The cost was prohibitively high for even a last minute internal flight. I believe that Aeromexico has lost sight of its clientele."
Pros: "I’m general, the flight was OK. On time."
Cons: "Boarding through gate 75 at MEX is still confusing and crowded, although much, much better since the renovation. I would still prefer to board through a regular airport “tunnel”"
Pros: "Great Staff on the Aeromexico flight. Legroom on the Aeromexico flight."
Cons: "The eggs served for breakfast smelled like fish and quite possibly made me physically ill."
Cons: "Overbooked flight"
Pros: "I liked the time of flight since it was not too early."
Cons: "the lady made me lose my flight"
Pros: "Comfort, food"
Cons: "Flight was delayed"
Pros: "The crew and airplanes were great and comfortable. The flight was in time and no delays."
Cons: "They did not tell us about the inflight entertainment, by downloading an app."
Pros: "The price is usually reasonable....often cheaper than competitors. In this case, having a layover from Lima to Houston in Mexico City was much cheaper than taking United straight to Houston (much more convenient). I regret it though."
Cons: "At the check in counter, the personnel was very rude and I was forced to shift things in the bags and take everything out and was almost late for my flight. The attitude from the personnel suggested that he almost enjoyed watching me do this and suffering. If Avianca allowed it to Lima, then why...with the same weight limit restrictions...did your airline decide to be jerks about it all. Then, to make it all worse, I was moving home after living in Lima for two years, and your airline lost one of my bags. Now explain this....how do you manage to lose one bag and not the other? It seems to me it was done on purpose by the gentlemen at the counter. I won't be flying Aeromexico again...bottom line."
Pros: "Overall, a smooth trip, thow a bit late in arrival time and departure."
Cons: "Their logistics in unloading and loading cargo a nightmare poorly handled by staff."
Pros: "I appreciated the Pilot informing the people of turbulances."
Cons: "The amount of wait time and lavk of communication as to when we would depart and arrive."
Pros: "Everything was grate."
Pros: "We left promptly and the staff is very helpful."
Cons: "We arrived early and left on the tarmac I stead of an actually gate. This mean that my mother with a bad knee had no wheelchair service u til we got into the main airport."
Pros: "Left on time and arrived on time"
Cons: "better snacks"
Pros: "Great costumer service and flights were on track me for departure and arrival"
Cons: "Everything was good there is only one thing that can be improved which was a bit more training/practice in flight attendants English"
Cons: "Services and flight attendants were all great"