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Was downgraded from Premium Economy to Economy and no indication of any compensation.

We were seated in the rear of the plane. Buses arrived to take us to the terminal but there weren’t enough so we waited an hour to leave the plane.

Access to movies was nice, food not bad, and landing was smooth. Cramming us in like sardines is not fun. A little more space to bend down to get a bag or not touch my neighbors arm because we’re so close would be better for a 9 hour flight. Whomever designed the seating and you, who bought these planes, clearly are NOT interested in customers’ comfort. So stop pretending you do. Also, if you want traveler’s to check their bags so there is space to store carry one, don’t charge so much to check baggage. Seriously?!

Flight was delayed by 7 hours and it caused all kind of issues

I was surprised there was no entertainment console in the seatbavks. Also, gate posts were very last minute and poorly communicated in a rushed timeframe. Boarding in groups was no emphasized and too many personal bags stowed above vs in floor so hard to find room for my carryon suitcase in my row area.

After British Airways flying with Qatar was a breath of fresh air. All the little things that make a long haul flight awesome. Efficient, friendly, genuine. Amazing.

Luggage handling an response received on lost Luggage, was pathetic

we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)

The flight was very late. They had us stand in the jet bridge (no seats or air) for a very long time after delaying boarding well over an hour to not time out. The plane was still not cleaned from the flight before ours, so food and debris covered seats and rested in chair pockets. Staff was very rude.

We were on flight for 7 hrs and there was no WiFi. Not really easy to use any of our electronics. Def not ideal

Poor behavior by ground staff in Mumbai. Very harassing. Initially they did not let me board with my little violin. They do not have the correct information. No concept of hospitality. The food on the flight was not good.

Information about when boarding would start was missing. Ground staff wasn't ready to provide any information with the answer being in the next 15 minutes any time we asked. (Took 2 hours)

I don’t like air India seats are too small and staff are not that nice

The tv didn’t work and the seats were too small

First and the foremost I was shocked to see airindia standards have come down so low . The food was horrible . They served us 3 meals for vegetarian and all the was paneer . The orange juice was not at all cold it was smelly . After you take this heavy price air India should learn from other air lines . I at one point felt like throwing up . After all this when we landed we were not given landing slip . We had to wait for 45 min at the immigration just because no one was given landing slip . To top it all we were 3 passengers and had checked in 4 check in luggage . Out of which 3 have not yet arrived . Basically status says the loaded it in our flight ( this was a direct fight ) and it never reached . We are still waiting . There is nothing great to tell about our flight . The he only good thing was the crew were very helpful .

Bags got damaged for multiple passengers, and they wouldn't even reimburse the depreciated price of the bag.

Lay out shows 1st row and second row given after taking payment. It's a fraud

The seats were extremely uncomfortable. Air India seats used to be very comfortable . with sufficient legroom. In this aircraft there was no legroom. It is a shame that for your profit margins you are trying to pack people like cattle on these long haul flights. The food was terrible. The bread was hard like a rock. Mr CEO of Air India, why don’t you take a flight in economy from India to USA and experience the hardships first hand. It is utter disgrace

Absolutely nothing. Cold and unpleasant airline staff, and to top it all, the entertainment system was broken. Really harrowing experience.

The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.