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(Round-trip)
Airports
Origin
Vancouver
C$ 1213
only
C$ 1213
Toronto
C$ 1466
only
C$ 1466
Destination
Christchurch
C$ 1213
only
C$ 1213
Thu, 23 Nov
YVR
CHC
27h 10m
Mon, 25 Dec
CHC
YVR
22h 20m
C$ 1213
Trip: 33 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 9 Mar
YVR
CHC
24h 25m
Wed, 21 Mar
CHC
YVR
21h 15m
C$ 1250
Trip: 12 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 1496 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.6
Food
8.2
CHC
AKL
Excellent 9.6

Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work.

ZQN
WLG
Excellent 10.0

Awesome customer service, I was impressed.

SYD
AKL
Okay 5.6

Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!

AKL
LAX
Excellent 10.0

The customer service is stellar, the planes comfortable. I will fly with them again in the future.

LAX
AKL
Excellent 9.3

Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset.

You can’t sleep to music because each track has to be selected individually.

Sun, 27 May
YYZ
CHC
43h 22m
Thu, 7 Jun
CHC
YYZ
39h 45m
C$ 1466
Trip: 12 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2698 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
MEL
SYD
Good 6.0

Flight was straight forward, left and landed on time

QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon

PER
MEL
Okay 4.6

Little

Arrogance of the crew

MEL
PER
Excellent 10.0

The 787 Premium economy

SYD
PER
Excellent 8.3

Pre-boarding customer service staff changed seats for extra leg-room

MEL
SIN
Good 6.6

Entertainment

Flight being delayed so I missed a meeting

Wed, 17 Jan
YVR
CHC
44h 50m
Sat, 27 Jan
CHC
YVR
32h 55m
C$ 1764
Trip: 11 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3410 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
SFO
HKG
Good 7.0

Decent crew

Bad food

REP
HKG
Excellent 8.6

There was no entertainment system built into the seat back

HKG
REP
Excellent 9.0

In flight service was excellent. Food was great. Good variety of entertainment options.

The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long.

HKG
LAX
Good 6.6

The crew is bilingual and they work and move fast

Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat.

HKG
TPE
Excellent 8.0

Service is good.

Wash rooms are limited

Sun, 14 Jan
YVR
CHC
30h 45m
Wed, 24 Jan
CHC
YVR
46h 35m
C$ 1441
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 20 Feb
YYZ
CHC
59h 45m
Tue, 6 Mar
CHC
YYZ
30h 22m
C$ 1533
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2698 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
SYD
AKL
Good 7.0

Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?

AKL
MEL
Okay 4.0

Good Food and ok services

2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats.

MEL
PER
Excellent 10.0

The 787 Premium economy

DFW
SYD
Excellent 10.0

Friendly Service and free drinks

Long flight

MEL
SYD
Good 6.0

Flight was straight forward, left and landed on time

QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon

Sun, 14 Jan
YVR
CHC
30h 45m
Mon, 29 Jan
CHC
YVR
28h 13m
C$ 1503
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 6 Mar
YYZ
CHC
60h 05m
Tue, 20 Mar
CHC
YYZ
29h 22m
C$ 1533
Trip: 14 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2698 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
MEL
SIN
Good 6.6

Entertainment

Flight being delayed so I missed a meeting

SYD
LAX
Excellent 10.0

The staff was so attentive and friendly

The seats could use a little more leg room

LAX
MEL
Mediocre 3.6

Hot food

Need 34-36" pitch minimum for long haul flights. Grumpy crew

MEL
SYD
Good 6.0

Flight was straight forward, left and landed on time

QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon

SYD
AKL
Good 7.0

Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?

Tue, 16 Jan
YVR
CHC
30h 45m
Mon, 29 Jan
CHC
YVR
28h 13m
C$ 1503
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 4 Feb
YYZ
CHC
42h 08m
Sun, 18 Feb
CHC
YYZ
34h 00m
C$ 1559
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2698 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
AKL
MEL
Okay 4.0

Good Food and ok services

2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats.

MEL
SYD
Good 6.0

Flight was straight forward, left and landed on time

QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon

SYD
HND
Good 6.8

I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly.

I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage.

MEL
PER
Excellent 10.0

The 787 Premium economy

MEL
SIN
Good 6.6

Entertainment

Flight being delayed so I missed a meeting

Mon, 8 Jan
YYZ
CHC
41h 35m
Mon, 22 Jan
CHC
YYZ
47h 55m
C$ 1993
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3410 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
TPE
Excellent 8.0

Service is good.

Wash rooms are limited

EWR
HKG
Excellent 9.0

In flight service was excellent. Food was great. Good variety of entertainment options.

The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long.

HKG
JFK
Mediocre 3.6

Plane was clean

The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors.

HKG
REP
Excellent 9.0

In flight service was excellent. Food was great. Good variety of entertainment options.

The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long.

REP
HKG
Excellent 8.6

There was no entertainment system built into the seat back

Wed, 17 Jan
YVR
CHC
32h 30m
Mon, 29 Jan
CHC
YVR
28h 13m
C$ 1503
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 18 Jan
YVR
CHC
32h 30m
Mon, 29 Jan
CHC
YVR
28h 13m
C$ 1503
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 24 Nov
YVR
CHC
33h 40m
Fri, 1 Dec
CHC
YVR
28h 14m
C$ 1663
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2698 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
MEL
PER
Excellent 10.0

The 787 Premium economy

AKL
MEL
Okay 4.0

Good Food and ok services

2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats.

LAX
MEL
Mediocre 3.6

Hot food

Need 34-36" pitch minimum for long haul flights. Grumpy crew

SYD
AKL
Good 7.0

Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?

MEL
SYD
Good 6.0

Flight was straight forward, left and landed on time

QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon

Fri, 19 Jan
YVR
CHC
30h 45m
Mon, 29 Jan
CHC
YVR
28h 13m
C$ 1503
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 15 Jan
YVR
CHC
17h 55m
Sun, 28 Jan
CHC
YVR
18h 35m
C$ 2656
Trip: 14 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 1496 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.6
Food
8.2
AKL
LAX
Good 7.3

The crew, food, entertainment made the flight comfortable

I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well.

SYD
AKL
Okay 5.6

Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!

HNL
AKL
Excellent 9.3

Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb.

Cabin was too cold. I had to wear a jacket most of the flight.

LAX
AKL
Excellent 9.3

Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset.

You can’t sleep to music because each track has to be selected individually.

AKL
LAX
Excellent 10.0

The customer service is stellar, the planes comfortable. I will fly with them again in the future.

Fri, 12 Jan
YVR
CHC
30h 45m
Mon, 22 Jan
CHC
YVR
25h 03m
C$ 1512
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 27 Nov
YYZ
CHC
41h 30m
Wed, 20 Dec
CHC
YYZ
34h 02m
C$ 1972
Trip: 24 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2698 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
MEL
PER
Okay 4.0

Crew service was disgraceful

LAX
MEL
Mediocre 3.6

Hot food

Need 34-36" pitch minimum for long haul flights. Grumpy crew

MEL
SYD
Good 6.0

Flight was straight forward, left and landed on time

QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon

PER
MEL
Okay 4.6

Little

Arrogance of the crew

MEL
PER
Excellent 10.0

The 787 Premium economy

Tue, 16 Jan
YVR
CHC
30h 45m
Thu, 25 Jan
CHC
YVR
26h 08m
C$ 1512
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 17 Jan
YVR
CHC
32h 30m
Mon, 22 Jan
CHC
YVR
25h 03m
C$ 1512
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
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