Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Pros: "Great service in 1st class"
Cons: "All good"
Cons: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Pros: "Full array of entertainment."
Cons: "Seats were not too comfortable."
Pros: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Cons: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Pros: "Seat was comfortable, food was very good."
Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"
Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Cons: "One hour delay. Last minute change of seats."
Cons: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pros: "Tasty lunch with good service in business class. Modern comfortable plane."
Cons: "Flight delayed by a few minutes."
Pros: "Fast boarding and deplaning."
Cons: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Pros: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Cons: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Pros: "Friendly Crew , modern and spacious aircraft B777"
Pros: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Cons: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pros: "on time, good food, pleasant service"
Pros: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Cons: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Pros: "not enough room, everything hastily delivered"
Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Cons: "Everything was great!"
Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Pros: "The staff was very attentive."
Pros: "The crew was very nice and professional lucky it was a short flight"
Cons: "The quality of the flight is cheap"
Pros: "On time and friendly service"
Cons: "Poor selection of films, cramped seats and mediocre dinner"
Pros: "My luggage was lost for two days on the flight from Tampa to Zurich and/or Zurich to Naples. It was delivered by the end of the second day. But before that I found out I could not choose seats online for any of the Swiss Air Flights to and from Europe. It "had to be done" at the airport. Why? Never explained. I called Travis International, the agency booking the flights. Totally useless conversation resulted with no explanation."
Cons: "The Flights were longer than other airlines taking similar routes. The routing was absurd. To go from Naples to Munich and then turn around and go to Zurich before the 10 hour trip to Tampa made no sense. Lousy routing and customer service. Eidelswiss apparently is a lower-end branch of Swiss Air. My airfare was as much as and more than my other friends who flew Delta, for instance. Flights on other airlines did not take 10 hours from Zurich to Tampa. I lost the ticket receipts and could not claim anything for the items I bought to try get through the two full days without luggage, even though the airlines has a record of the claim. Outrageous!!"
Pros: "Almost nothing.."
Cons: "1) my seat was broken (didn't recline) 2) my USB charger... Broken.. 3) my food was in a metal container that was stamped and the ink from the stamp leaked and was pressed across my food. I was literally not about to eat the alphabet... (luckily, a nice attendant came by and apologized, as I know it was not her fault the food came out like this. 4) Rude attendant came over 25 mins after I had turned on my attendant button to ask for a bottle of water. (I turned it on while they were still serving drinks) (also forgot I needed water to take some medicine that required to drink a full glass) She came up to me and my fellow passenger, yelled at BOTH us while she was waving her hands our face. I mentioned to her "it's not polite to treat people this way" she moved her hands closer to my face thrusting her whole body over my fellow passengers face, and continued yelling at me about turbulence (while she's completely avoiding the rule herself.) He and I were both seated and buckled and not bothering anyone. She could've just taken her own lecture and kept ignoring the signal. I wrote about this in customer support letter that the 'NICE' and 'Helpful' attendant Gave to me that sincerely apologized for the previous attendants behavior."
Pros: "Good crew and clean plane"
Pros: "entertainment was fine"
Cons: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Pros: "Excellent customer service, and on time flight"
Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Cons: "flight was delayed half and hour and i missed my connecting w"
Pros: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Cons: "A little more water, and too little nag wait in Zurich for connecting flight"
Pros: "the captain was great"
Cons: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Pros: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Cons: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."
Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Pros: "Flight was safe and crew was professional"
Cons: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."
Pros: "Excellent boating procedure Friendly crew good service"
Cons: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Pros: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Cons: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Pros: "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"
Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Cons: "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."
On Long international flights should be often snack services
Pros: "Comfortable and Clean"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Cons: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "The crew was amazing"
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Pros: "Stuttgart to Frankfurt was good.. ."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Cons: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "See previous comments"
Cons: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Pros: "Service, food, and entertainment was great!"
Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Cons: "Boarding was a mess"
Cons: "Flight was cancelled."
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Cons: "No difference between Business class and main cabin."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Cons: "Sold me upgraded bulkhead seat and emergency row on way back. But given regular seats for both flights. Plane change on one flight and they upgraded family to exit row for other. No acommodation from flight attendants. They did offer empty "upgraded" premium economy seats for extra $300 on top of what I already paid. seats so narrow & thin (to squeeze more seats In), my hips hurt for final 3 hours. Miserable experience. Lufthansa fails in customer service."
Pros: "Catering food and professional crew"
Cons: "Late boarding ,flight was delayed 25-30 minutes,turbulence over flight (slight)"
Pros: "We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids."
Cons: "No food, mixed up seating, no entertainment"
Pros: "Everything was wonderful! Lufthansa is spot on from boarding, to in flight service to the moment you leave. They are helpful, friendly, fun and a wonderful crew where I know I'm in good hands!"
Pros: "See ath to mun flight comments."
Pros: "Entertainment system helped time pass on 10 hour flight."
Cons: "Again, boarding was late."
Pros: "Good all around German quality"
Pros: "The crew was very efficient and accommodating"
Cons: "Most of the announcements were hard to hear and understand"
Pros: "Great staff and thoughtful professional attention makes travel better!"
Cons: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."
Pros: "Promptness, profesional and nice service. Everything overall."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Pros: "Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board."
Cons: "Boarding was a bit chaotic."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Cons: "There was no indication at Kayak that there is a charge to pick a seat before the day of the flight. I understand premium choice, but this was for every seat reservation. The seats were not very comfortable."
Pros: "The security line was short, at least."
Cons: "We arrived two hours early to the terminal, there was a giant line, that took over an 1 hour to get hour to get to the front of. Then when it came to checking my bicycle it was a giant ordeal that took over half an hour before we were able to go to security. They kept on saying I needed to do that ahead of time and that their systems were down. Checking a bicycle for me has never been a big deal with any other airline. We made he flight with out much time to spare."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Cons: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Pros: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Cons: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Cons: "Small space in middle seat"
Pros: "Sits had more room then other plain"
Pros: "It got me where I wanted to go, non-stop, for a reasonable price."
Cons: "The economy seats seem to be narrower than they are on other airlines."
Pros: "Service, yr air hostesses are so polite."
Cons: "Food was too little for dinner and breakfast both"
Cons: "Austrian airlines did not even notified us about cancellation."
Pros: "good food, drinks, good entertainment options"
Pros: "Food, entertainment options, business class seats that lay flat"
Cons: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Pros: "Great staff, good meals, snacks, and drinks thru the entire flight."
Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pros: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Cons: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Cons: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Pros: "Timing flight people working very nice and hospitality"
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pros: "Not a long run."
Cons: "Seats too too tight. Uncomfortably tight."
Cons: "Missed my flight!!!!!"
Pros: "Flt was great - service was great"
Cons: "Food part was missing."
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Cons: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Pros: "That it is over"
Cons: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Pros: "The food was good"
Cons: "Everything was fine"
Cons: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Pros: "Good place for the legs"
Pros: "The plane arrived at destination ahead of schedule."
Cons: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"
Cons: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pros: "Nice staff. efficient."
Pros: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Cons: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Pros: "Everything was fine - short flight"
Pros: "please see comments above for my previous flight excellent experience!!! I used to fly with KLM but with definitely check Austrian Airlines first for my flight needs from now on."
Cons: "Boarding process was incredibly slow, which delayed our flight."
Pros: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Cons: "I have no negative comments about this flight. Everything went well."
Cons: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Cons: "I had no notification about luggage fee in airport upon registration."
Cons: "There were no air vents, which made for a hot flight."
Pros: "Ground crew was very helpful. Nothing remarkable about the flight"
Cons: "Flight was late. This made the connection in Vienna very stressful"
Air Canada is quite literally the WORST airline.unfortunately if you want to travel within or to to Canada you are pretty much forced to use this airline. Their flights are always delayed at least by an hour or more. In the last 5 years, I’ve probably had 2 successful flights. Other than that they lose your bag or delay your flights every single time. This last flight I booked was delayed TWO hours due to operational reasons, which can consist from many things. I do want to be safe but every single time this happens and idk what this is saying about their planes. Air Canada rouge planes are old. The seats are falling apart and are so close together that even I as someone who stands at 4’10 feels squished. and they can’t even upgrade their planes to have in flight entertainment in their seats. They do offer it if you have a phone or laptop to use. They don’t offer even a pretzel. Please if you can avoid air Canada I highly suggest you do so. It pains me every time that I have to give so much money to this airline because it is so hard to find other flights.
Check in was grueling. First time people were having a hard time. Air Canada did not acknowledge that I had already paid for my two checked bags. Now I have to chase the refund. Another person next to us experienced the same thing. Very poor customer service.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
I was first class and they cancelled the catering in flight but did give vouchers for snacks so it was okay. Flight was delayed but I assume out of anyones control
Pros: "I booked an aisle seat and they did not honour it at checking"
Pros: "The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual."
Cons: "Serve some pretzels at least."
Cons: "Mechanical Maintenance"
Pros: "Liked the comfort of the plane, on time, and smooth touchdown"
Cons: "Food was dried out, crew was extremely slow to dispense beverages and food"
Pros: "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."
Pros: "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
Cons: "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
Pros: "The price, the service:)"
Cons: "Flight was delayed and left 2 hours late."
Cons: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "Food was terrible seats are small"
Cons: "Wifi didn’t work after I paid for it"
Pros: "The flight attendants were excellent. The dinner was similar to business class but the breakfast was just a slice of bread."
Cons: "The leg room was too small and the seat did not recline enough to have a decent sleep."
Pros: "crew was great, good service"
Cons: "no vegetarian dinner option plastic cup cracked striaght up the side during normal use and spilled red wine on my pants - this happened to other passengers as well"
Pros: "Boarding was very efficient, staff was friendly and the plane super clean."
Pros: "Excellent accommodation/service"
Cons: "Flight re booked"
Pros: "Prompt.. Cleaning"
Cons: "Crew didn't respond when I pressed call button."
Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "Comfort of seats Crew's teamwork"
Cons: "It would be great if you could accept debit cards on board for purchases."
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Pros: "The flight was good."
Cons: "I ordered a kosher meal, but they did not have it."
Pros: "The flight last less time than expected."
Pros: "good movie selection"
Cons: "The seats are small and I was wedged in the middle. There was little to no water service. Only one drink cart and as I was at the back it took 1 hour and 45 minutes into the flight to get a glass of water. Terrible."
Pros: "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
Cons: "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
Pros: "Service, attendants."
Cons: "Food for charge."
Pros: "The crew was amazing"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Cons: "It was cancelled."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Preferred seating was comfy"
Cons: "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
Pros: "I liked that they were quick and nice service."
Cons: "No games for entertainment."
Cons: "Flight was delayed an hour with no updates. Luggage pick up was slow"
Pros: "On the way to Puerto plata liked bigger plane ride but stuff not too much rand bell twice no one responded until I called them I liked your own check in and pre sitting arrangement Did not like paying for first suitcase Did not like paying for second suitcase as it was a donation for a church"
Cons: "I did not like the price of first class I would have liked first class because of a bad back but could not afford the extra $ 400.00 option plus with other planes more affordable Such a long walk to board a plane Not sure if I would fly Air Canada again But overall I would give it a four Not sure why they also checked my suitcase but I appreciated them doing it in front of me although they had slterior motives But it's good safety to check people's luggage it makes me feel safer Thank you for asking my opinion"
Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Pros: "The seats were comfortable enough. This was also the cheapest of the overseas flights."
Cons: "You pay for wine! This is the only international flight I've ever had where I had to pay for my wine. They served dinner really late so I stayed up until almost 11 EST to eat and to drink wine before going to sleep. They were understaffed so they always seemed overwhelmed and stressed. No movies or screens."
Pros: "Friendly staff and crew."
Cons: "Although entertainment choices were very good but there was only one hindi movie. I was expecting better bollywood choices for a flight starting in Delhi."
Pros: "Wonderful service! Everyone on the plane was very helpful and polite. There was a lot of room in between seats. The bathrooms were very neat and clean. I ordered a healthy meal (of which I never have done this before) and it was very tasty. That was a nice option, to have something light and healthy. My husband had the regular option and also commented on how it was very good (for airplane food). Only thing he didn't like was the light lunch that was a heated up wrap. At that point, we were almost home and it didn't matter. Nice flight! We will be back!"
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Pros: "I liked nothing, the flight was delayed 3 1/2 hours and was notified when I arrived 2 hrs before flight . The Airlines were not helpful at all. Then when I got to my seat on this late 3 1/2 hour delay my seat was broken and uncomfortable for the rest of the flight which was three hours."
Cons: "Did not enjoy the flight or your flight attendants They were rude and did not satisfy me as a customer at all Would not recommend Air Canada rouge to anyone and will avoid booking with Air Canada again"
Pros: "Nice aircraft. Good direct flight without the hassle of a layover"
Cons: "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."