Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "I volunteered when flight attendant asked if I would help in exit row responsibility."
Cons: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Cons: "nothing!"
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Cons: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Cons: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency
2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.
Pros: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Pros: "Crew was attentive."
Cons: "Was seated near some noisy distractions i.e. crying baby."
Pros: "I like ailes center seat it's easy to get in or out."
Cons: "Should have the option for reserved the seat not only priority travelers ."
Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."
Pros: "The crew was on it when it came to responding to the call button."
Pros: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Pros: "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
Cons: "none of the film choices really appealed to me, but I am picky!"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket"
Cons: "The boarding in lax"
Cons: "Plane was 3+ hours late to depart from San Francisco to San Diego on Christmas Eve. Flight attendants could have been much friendlier. Although it didn't apply to me, I didn't like the manner in which the heavyset female flight attendant asked people to store their items under their seats as we were arriving in San Diego. She was very grumpy. Not polite. No smile. Very bossy. Her poor attitude was definitely not necessary. Alaska can do a lot better."
Cons: "I think Eva should stop their business. Nightmare to fly with!"
Cons: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Cons: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Cons: "can maybe be a little bit less strict on luggage weight"
The crew attended to my needs and the foods served are delivious.
Pros: "Check in procedure in Los Angeles can’t get any worse"
Cons: "If check in crew knows what to do, as simple as that."
Pros: "Crews were absolutely amazing. They had been so helpful and kind during the entire trip"
Cons: "It was just perfect"
Pros: "Check in staff were good. We departed on time."
Cons: "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
Pros: "Great airline , seat was spacing was wider then American airlines"
Pros: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Cons: "Seriously, nothing. It was great!"
Pros: "Friendly, helpful crew. Great entertainment choices. Comfortable seats. Clean cabin."
Cons: "More language choices in both the audio tracks and subtitles."
Pros: "After took off 5-6hours later very bad smalls comes from the bathroom."
Pros: "checking in at airport was quick and fast"
Cons: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Pros: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Cons: "The wonderful staff that give such excellent service."
Pros: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Cons: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Cons: "Catering and professionalism of the crew could have been better."
Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Pros: "seats are comfortable"
Cons: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Pros: "Entertainment"
Cons: "The accommodation/attendance from the flight crews. They looked like they have just been deployed from training."
Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"
Pros: "The food was okay which is much better than the outbound flight."
Cons: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."