Daily cleaning, installation of cabin HEPA filters on flights to Guangzhou
ca.kayak.com is also available in French. Voir le site en français.
China Southern has waived its change and cancellation fees on flights to Guangzhou Baiyun. Confirm policy on booking site.
|Flights from Vancouver||12h 25m|
The cheapest airline ticket to Guangzhou from Canada in the last 72 hours was C$ 1,078 one-way, and C$ 1,033 round-trip on the route from Toronto to Guangzhou. The most popular route is from Vancouver to Guangzhou and the cheapest ticket found on this route in the last 72 hours was C$ 1,121 round-trip.
In general from Canada, China Southern flies the most to Guangzhou. The most popular route is from Canada, and China Southern flies this route the most.
Guangzhou Airport is 30 kilometres from the centre of Guangzhou. View on Map.
Guangzhou is served by Guangzhou Baiyun Airport, also commonly referred to as Baiyun, Guangzhou Baiyun Intl, or simply Guangzhou Airport. The airport code is CAN.
If you wish to travel to your accommodation by taxi, you can get a taxi 24 hours a day from the taxi rank outside the main hall of Terminal 1, or from outside doors 50 and 52 in Terminal 2. A taxi trip to the city centre takes about 25 minutes with a taxi fare of around ¥120 (C$ 24). If you have a long distance to travel, you should negotiate a fare with the driver before leaving the airport in order to get a good deal.
Passengers who would like to use public transport following their flight to Guangzhou can hop on one of the many buses that service the airport and connect to the city. Amongst those, there are five lines that run express to different areas of the city, stopping at specific hotels or landmarks. Line 1 in particular goes to the Guangzhou Railway Station, while line 2A gets you to the Crown Plaza in the city centre. Trips take about an hour depending on the bus line, and the bus fare depends on the line you’ve chosen.
If you need to access any last-minute business services after your flight to Guangzhou lands, head to the Golden Century Business Centre which has two locations in the airport’s main terminal. They offer services such as copying and faxing, and they have computers with an internet connection available for use. Tea and coffee are also complimentary.
If you have a connecting flight and prefer staying inside the airport, the Hourly Passenger Lounge Hotel located inside the terminal has 70 rooms for rent and offers the option of day rooms or overnight stay. Just outside the airport you will find the Pullman Guangzhou Baiyun Airport Hotel, which is located 6minutes away and also offers day rooms for rent and has a free airport shuttle service available upon request.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Guangzhou.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guangzhou is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guangzhou with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guangzhou up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "I was not happy with the meal. The taste and appearance are not satisfactory"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "The crew was very friendly and helpful."
Cons: "I am unable to eat dairy products so I choose the vegetarian meal thinking that would be my best option however it had cheese and butter in the food so I couldn't eat most of what was served."
Pros: "Crew was very nice."
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "Seat from taipei to jakarta is roomy & comfortable"
Cons: "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"
Pros: "Crews were very nice"
Cons: "Seat could have been a bit more comfortable and a little more leg room"
Pros: "The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment."
Cons: "This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had"
Pros: "Stewardesses were very pleasant and helpful."
Cons: "All was ok"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Pros: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Pros: "The attentiveness of the crew, the food & the amenities in-flight"
Cons: "I was in the middle seat & it was a hassle every time I go to the restroom esp when the flight was a long one. I preferred an aisle seat but none was available even when I checked-in early online."
Pros: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Cons: "Would like a meal schedule so that sleep and snacks could be better managed"
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
Cons: "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "The food was good, and the bathroom was stocked well."
Cons: "The crew were pretty rude."
Pros: "Huge leg room"
Cons: "Not much elbow room, food was not good, very few movies selection."
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "Nothing to like about."
Pros: "Good entertainment. all crew were very nice."
Cons: "Bread was not warm and salad were not good. The chicken meat in salad was tough. The seat was not comfortable And tight space"
Pros: "It was a very little late taking off, we did arrive on time. The online service was good, I got notice to check in online and was able to book my seat and select food for the flight. I prefer choosing seafood meal because it usually is good. Maybe not for breakfast. LOL Bathrooms were clean and well stocked for once and they issued blankets that were thicker and useful. Entertainment selection was good for films and TV"
Cons: "Seats are a bit worn, not as supportive. It was cooler in the cabin than I am used to. Previous flights it had been warm during the sleep period."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Cons: "Entertainment choices were too few, and there were only a few newly released movies."
Cons: "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
Pros: "Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree"
Cons: "Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges"
Pros: "Food was hot and very good. Had beverage service several times. I was seated in economy. New plane and each seat had it's own video monitor. Nice feature."
Pros: "The crew was excellent. Easily the best I have ever seen"
Cons: "16hr flight could've used better movies and some snacks"
Pros: "Friendly staff"
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "Many food options and tv entertainment"
Cons: "would have liked more western food options"
Pros: "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
Cons: "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
Pros: "Once I got to Taipei I had a 22 hour layover. I called to see if I could get an earlier flight and I was told there was one. I just needed to go talk to Eva to check on price. The woman was rude and then told me there were no more flights. I am in the process of starting a business in Bali Indonesia and I will be flying from the US but will not use or recommend Eva."
Pros: "the fly were good but there will be no more fly too BKK after the 9 June"
Pros: "I love the entertainment system. I only wish the flight was longer!"
Cons: "When the stewardesses went around to offer coffee, I would have preferred tea, but didn't have the nerve to ask for tea instead of coffee."
Cons: "Because there is no concern about their flight's delayed arrival for us passengers not to get worried that we might be left behind in a matter of minutes. I am very much pressured on our (me and my daughter) way to the next flight, because we arrived at boarding time on 12:40PM."
Pros: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
Cons: "Online reservation has no low salt option. Congee was too salty."
Cons: "Flight crew was unfriendly with myself and other passengers."
Pros: "Everything except flight attendants walking too fast in the cabin"
Cons: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Cons: "The check in counter opened an hour prior to departure. That wasn't acceptable , make me so worry."
Pros: "Staff was attentive, efficient, and accommodating. Drinks and food were served quickly and requests were dealt with promptly."
Cons: "Bumpy flight with lots of turbulence, but mostly unavoidable on such a long flight."
Pros: "Very nice staff!"
Pros: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Cons: "sanitation wipes for trays and arm rests"
Cons: "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
Pros: "Friendly and smiling"
Cons: "No fruits after service for dinner"
Pros: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Cons: "Food could have been better"
Pros: "Good service, onboard entertainment"
Cons: "Twice now I didn't get the seat I reserved at the time of ticketing."
Pros: "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
Cons: "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"
Pros: "Yes, and yes"
Cons: "More new movies selection"
Pros: "I liked everything about the Flight, and Crew"
Pros: "Crew was very accomedating and friendly"
Pros: "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
Pros: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Cons: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Pros: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Cons: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Cons: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Pros: "Services verygood"
Pros: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Cons: "Food and drink abundant but not great."
Pros: "Food was a solid ok!"
Cons: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Pros: "Like the seats, in flight entertainment and in flight staff are friendly."
Cons: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Cons: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Cons: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Pros: "Staff was very helpful and friendly."
Cons: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Pros: "Even for a short flight there was a nice meal! Fantastic!"
Pros: "Best long flight I've ever been on. Yummy food, leg room (I'm 5f10in), great entertainment, left on time, fast boarding and fast unboarding."
Pros: "well organized boarding, very attentive crew, decent food and entertainment."
Cons: "nothing major to complain about."
Pros: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Cons: "Food selection and quality poor"
Pros: "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
Cons: "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
Cons: "Seats are bad"
Pros: "Always very nice great crew always I've made the flight 3 or 4 times now"
Cons: "Still a little bit nicer if we had a bigger selection of movies"
Cons: "fter serving a meal, it was 7 hours later we received any beverages. the cabin air was very dehydrating and everyone started coughing because we had been given no water. this is how people get sick and spread diseases. the plane definitely needed to consider hydration. and when they finally served us the meal, they didnt offer water rather coffee or tea and i had to ask for water and juice. the cabin temperature also fluctuated from hot to cold."
Pros: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Cons: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
Pros: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Cons: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Pros: "Service and speed"
Pros: "the price and the food great, the crew are friendly"
Cons: "only 2 meal service on a 13 hour flight feom la to taipeh. no snacks in between. got hungry on that flight!"
Pros: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Cons: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
Pros: "over all good"
Cons: "all good"
Pros: "staff was nice, entertainment was good."
Cons: "food, my seat did not recline"
Pros: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Cons: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Pros: "Entertainment system"
Cons: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Pros: "Crew was very efficient with great customer service"
Cons: "Food was awful. Would bring my own food on future flights"
Pros: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Pros: "Seat was comfortable, I was able to get an aisle seat, entertainment options were good."
Cons: "Flight was 90 minutes late taking off, departure gate was cold and uncomfortable, had to take a bus from gate to plane."
Pros: "I wish I could say something, but I cant."
Cons: "Flight was initally delayed 1 1/2 hours to depart at 1:00am it happens. Upon boarding, I noticed the planes legroom was close to none. Within 10 minutes of being on the plane the power shut off, lights out, air flow cut off. Lights turn back on although air doesn't and the captain re assures 10-15 minutes. 2 1/2 hours yes 2 1/2 hours later he says 10-15 minutes again and says the same skit explaining they fixed the problem. Plane turned off again. At this time it was close to 5am and I chose to take my carry on and head towards the front of the plane. The captain has no answers for the alarmed passengers, in which all they could say is if we step off tge plane we choose to leave the flight. Almost in the tone of a threat. We were all fewring our safety for the 9 hour trek over the pacifac ocean. After going back and forth for about 45 mins they finally said if you dont feel comfortable follow me and we will try and locate later flights for you all. 60 of us left the plane and ultimately got flights 12-24 hours later. Horrible experience, horrible communication, no appologies, and on top of that they did not send my bag with the correcr plane, in which I had recieved it 4 days later. My replacement flight wqs on EVA air. Much better airline in which I will never travel with China Airlines ever again."
Pros: "T has good customer service. Good media selection"
Cons: "The seats are pretty narrow and not enough leg room"
Pros: "Crew worked diligently."
Cons: "Couldn't check in online. Was within the 24 hours check in time."
Pros: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Cons: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Pros: "Had a newer plane which was very nice with a cool wooden wall look."
Cons: "Maybe some more current movies."
Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pros: "The crew"
Cons: "The food"
Pros: "Best Airline and services"
Cons: "Best Airline and services"
Pros: "Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great."
Cons: "Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3."
Cons: "Need better training."
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Pros: "Lots of leg room"
Cons: "Food. Screens weren't working properly"
Pros: "Boarding and landing"
Cons: "Food should be made With less spice more blend."
Pros: "Planes and entertainment was amazing. Flight crew very good and friendly."
Cons: "The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "Super on time"
Pros: "Plenty of leg room."
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "The crew were lovely. Great service from crew and good food."
Cons: "The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Cons: "Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes"
Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Cons: "Flight was late and because of that we missed adelaide flight"
Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."
Pros: "Also perfect"
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Cons: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."
Pros: "Good veggie food, courteous and attentive staff and, quick transit"
Cons: "Inflight entertainment could be improved - most categories fo TV shows had only 2 or 3 episodes"
Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort and the in flight entertainment with a good choice of movies and entertainment."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Pros: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Cons: "I had no dislikes in this trip in particular."
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Cons: "ground staff was unable to provide information about the delay"
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "Everything is perfect. ... excellent food"
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Pros: "Comfortable flight; good seats, good service by attendants."
Cons: "Rude passengers who ignored the rules."
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Pros: "Service and timely"
Cons: "Nothing bad"
Pros: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."
Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."
Cons: "The seat does not feel soft, so hard and discomfortable"
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Cons: "Refusal to help when connecting flight late. Difficult to contact for help."
Pros: "I managed to get a comfortable seating"
Cons: "More comfortable seats"
Pros: "Ability to plug into a movie or music and go to sleep"
Cons: "Not being woke up to find out if I want something to eat or drink. Aisle seat and i was being knocked a lot. I had been up over 30 hours and was exhausted."
Cons: "Not much keg room for a medium size female."
Cons: "Seats were very tight compared to other airlines"
Pros: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Cons: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Cons: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."
Pros: "Everything was great!"
Cons: "The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection."
Cons: "There needed to be vegetarian options."
Pros: "because of the cancellation the night before I was expecting chaos. But everyone was friendly and in great spirits. No issues. Way to keep it kool!"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Pros: "on time departure, early arrival"
Cons: "delayes again....."
Cons: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."
Cons: "Everything was great"
Cons: "That there was no meal included. Only ordering extra through the cafe catalog"
Pros: "787-9 Full Flat business class"
Cons: "French annoying"
Cons: "No wifi"
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Pros: "Different announcements for boarding occurred almost simultaneously, making it hard to understand what was being said."
Pros: "Good selection of TV and film's"
Cons: "The plane was so uncomfortable. I could not fall asleep and there were lots of people laying down covering their entire body across the 3 seat middle section. I asked for complimentary wine and was refused my request. I do not like air canada rouge. Awful airline!"
Pros: "I liked having the pillow and blanket giving to us. So great!"
Pros: "Early boarding with kids International Toronto terminal very comfortable with plenty of free wifi charging and iPads"
Cons: "No tv did not have app for streaming , did not know when booking that TV only available on your personal device Did not want to pay $10 to rent iPad"
Cons: "My one checked bag did not arrive with me. Not sure where the delay was."
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Cons: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."
Pros: "Everything was okay to good, industry standard these days flying from Northern America."
Cons: "Banana bread for breakfast?"
Pros: "The service was good"
Cons: "The breakfast served was too little. We only received a drink and a biscuit."
Pros: "Business class compartments. Excellent by all standards"
Cons: "Confusion at every airline because air canaduh forgot to release funds to other lines."
Pros: "The 787 was amazing."
Cons: "I had to take two different flights connecting through London Heathrow to make this leg of the journey."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Cons: "Was a bit of a pain when I wanted to simply get off the plane in Geneva since it would be shorter, but then the plane was late, but that can't be helped"
Cons: "Was upgraded, so higher level of satisfaction"
Pros: "Every thing"
Cons: "My suitcase did not arrive with me."
Cons: "Never made it. Would have missed my parents 30th anniversary if I hadn't bought a fresh ticket on another airline."
Pros: ".... the very logical humane boarding, special attention to kids and older citizens."
Cons: ". no vegetarian options.... nothing outstanding or comfort feel... nothing that would make me choose the airline as a preference over others ~ other than the price"
Cons: "3 hours of delay because of a technical failure"
Pros: "The crews treated me with respect and the seat was okay being for economic seat."
Cons: "It’s my first time flying with China Southern. I have no comparison at this time."
Pros: "as expected"
Pros: "Great flighy"
Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."
Pros: "Didnt have a neighbor. Lucky draw"
Cons: "Had difficulty with online check in through china southern"
Cons: "My luggage was left behind in China. It's been 3 days and I'm sti waiting"
Pros: "Crews were very good"
Cons: "Foods could be better"
Pros: "Aircraft , oraganized, accomdating and the service was just unexpected."
Cons: "Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background."
Cons: "Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken."
Cons: "Plane Seating space is so crowded & leg room space too small"
Pros: "Crew very friendly."
Cons: "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."
Pros: "On time quick easy boarding. Decent plane and reasonable cost"
Cons: "30 minute wait to retrieve baggage"
Cons: "Darkening of the windows so early. Beautiful views were missed."
Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"
Pros: "China Southern was good in most respects."
Cons: "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."
Pros: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Cons: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."
Pros: "Pleasant staff. Comfortable bed and blanket"
Cons: "Very dated movie selection. Limited alcohol."
Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
Cons: "They lost my luggage."
Pros: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Cons: "Everything is awesome."
Pros: "Everything was great."
Pros: "Everything was mediocre at best"
Cons: "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."
Pros: "Solid meal, regular beverage service"
Cons: "No use of cell phones, even in airplane mode. Then, they don't allow entertainment units of exit rows to be out."
Cons: "No travel kit available for passengers"
Cons: "They lost my baggage and changed boarding times without notifying me."
Cons: "Worst experience with the airline, but personal interactions were decent. The airline changed their flight times and subsequently changed our seating arrangements. They were impossible to get ahold of, and it took an international call to be told we would be charged more to change our seats back. Once we were at the gate, it was easier to speak directly with the agent."
Cons: "China southern is the worst Skyteam member"
Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."
Pros: "Complementary free acamodation"
Cons: "Really unconfortable"
Pros: "Nothing at all was a horrible experience for me and my family"
Cons: "I hated everything about it. The staff was rude and pushy. The plane smelled bad."
Pros: "the serivice during the trip"
Pros: "All good."
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Cons: "Flight was 40 minutes late... and the seats are very hard!"
Cons: "Never on time"
Pros: "Every thing on time"
Pros: "The ground staff were also very helpful."
Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."
Pros: "Was prepared for the worst and was actually a good airline."
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Cons: "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"
Pros: "Staff was very helpful; lacked a bit in their communication skills in English but they were trying their best."
Pros: "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
Cons: "Could not find anything to dislike."
Cons: "Seriously no room to nap. No leg room, very uncomfortable. The rest was good"
Cons: "unfriendly, inattentive staff"
Airlines flying to Guangzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guangzhou
Masks required on board, masks provided on flights to Guangzhou
Social distancing seating
Middle seats unavailable to book on flights to Guangzhou
Testing for antibodies, testing for symptoms for flights to Guangzhou
Waiving of change fees. Search flexible flights to Guangzhou