Pros: "Best in the world, as always."
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Cons: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Pros: "Excellent crew"
Cons: "My seat was very hard"
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "Crew was good."
Cons: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "Great flight and entertainment options, friendly crew, free wine :)"
Pros: "Great service and very friendly staff."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "Amazing plane and crew!"
Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."
Pros: "Excellent crew, efficient processes and overall relaxing"
Cons: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"
Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Pros: "Comfortable seats."
Cons: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pros: "Price and convenience."
Cons: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
Pros: "The service"
Cons: "The quality of the red wine"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Crew Food Speed of boarding and unboarding"
Cons: "2 seat rows. 3rd passenger frequently needed leave his seat and he smelled"
Cons: "Difficult get out of seat because someone else was on aisle seat"
Cons: "The entertainment options were not reflected online"
Pros: "Crew was very kind"
Cons: "The economy seat is too cramped!"
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "Leg room of seats is spacious"
Cons: "Depart on time"
Pros: "There was a decent movie collection to watch."
Cons: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Pros: "Special meal options: I enjoyed seafood meal."
Cons: "Departure was delayed and arrival at Taipei was also delayed"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Cons: "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"
Pros: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Cons: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Cons: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
Pros: "Great friendly and efficient service! Very lovely hostesses"
Cons: "Late boarding"
Pros: "Food not bad"
Cons: "Food choice was rice or noodles."
Pros: "Good food, lots of space, clean plane and friendly flight attendants"
Pros: "Liked the food and overall atmosphere. Stewardesses were great."
Cons: "Didn't like the 9 hr & 40 min layover in Taipei."
Pros: "The service and the overall experience. The movie selection and the food were also great."
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "I Like the AirPlane d staff but not d food.There food should needs improvements it looks ordinary."
Cons: "Absolutely their “FooD” a lot of riders or my friends & family complains their food."
Pros: "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
Cons: "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "Nothing to like about."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Cons: "Person in front of me reclined their seat to far and made it very uncomfortable"
Pros: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Cons: "Entertainment choices were too few, and there were only a few newly released movies."
Pros: "Seat is wide enough"
Cons: "Some crews are stress as I could see it in their facial expression"
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "Food and service was exemplary."
Cons: "Seats are smaller than US standard."
Pros: "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
Cons: "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
Cons: "Movie selection was limited"
Pros: "Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Cons: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that. The entertainment screen that's in front of everyone is a bit small and is not very responsive."
Pros: "crew was great, flight was seamless, but the cabin was freezing cold for most of the flight"
Pros: "The food was very good and economy seating was ok for such a long flight. The service and boarding were great."
Cons: "Could use another 1 to 2 extra inches in economy seating for long flights."
Cons: "Take height and weight when booking flight."
Pros: "On time. New planes. Great infotainment."
Cons: "Hey didn't spend enough time serving drinks and water. You would wait 30 minutes after meal service before your drink was served."
The plane was really old. There was no monitor Infront of seats. The speaker that played the voice of crew and captain was broken and noisy. We could hardly understand what they were saying and that was something definitely obvious for them. It was kind of disrespectful when they saw such an obvious annoying problem and not trying to solve it. I really felt angry.
Cons: "All good"
Pros: "Everything, one of my favourite airlines"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Good food. Professional crew. and overall good experience for a 15.5 hour flight."
Cons: "Again, If you allow people to choose tickets online and they pick the front row, at least don't put them in the back row. That is the opposite of what they requested. After a.long flight and the limited recline, I am very sore in my back. Probably the most uncomfortable flight to date in my travels."
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Emirates always goes above and beyond to keep your experience as good as possible."
Cons: "The boarding process could have been kept more strict and organized."
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Boarding was efficient."
Cons: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Pros: "The comfort and smooth boarding procedure"
Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"
Pros: "Good aircraft. A 380"
Cons: "People carried a lot of hand luggage and the overhead bins were crammed"
Pros: "Leg room and friendly staff"
Cons: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pros: "The legroom"
Cons: "The food was fine but was too late so my son felt as sleep before that."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "Personnel were friendly and helpful!"
Cons: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
Cons: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."
Pros: "Comfort, amenities"
Pros: "Friendly crew"
Cons: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Cons: "This was a fraudulent charge!!"
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "Beautiful planes, clean, crew members very cordial and attentive. Entertainment rock solid as always."
Cons: "Stuff slightly young and overly cordial, sitting at exit row and people were allowed to loiter by the service pass, chatting etc. Crowded flight mgt justify the above."
Pros: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Cons: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
Pros: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Cons: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Pros: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
Cons: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Pros: "Overall service and special attention to kids"
Cons: "Inadequate washrooms"
Cons: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Pros: "Always my number one airline."
Pros: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Cons: "I watched only one movie, but the selection seemed good."
Pros: "On time Excellent environment"
Pros: "Good service and good food"
Pros: "Aircrafts are new and good"
Cons: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Cons: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Pros: "service was excellent and crew was very polite"
Pros: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Cons: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."
Pros: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Cons: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Pros: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Cons: "Switching of terminals to Fly Dubai"
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Pros: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Cons: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Efficient like all the other flights with them. An outstanding budget airline!
Pros: "crew was efficient and friendly"
Pros: "Great service. On time good food"
Cons: "Entertainment system is way too old"
Pros: "Great service from the crew!"
Cons: "The entertainment, and to a lesser degree, the food"
Pros: "Improve entertainment & Food"
Pros: "Good crew."
Cons: "D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from."
Pros: "Thank you to a lady crew who acceded to our request for change of seats"
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Pros: "On time departure, big plane so window/aisle available with 2/4/2 seating"
Cons: "Not sure what the snack was, ancient entertainment system."
Cons: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
Cons: "On this flt just the inflight entertainment system at my seat which was not working"
Cons: "On time departure and arrival."
Cons: "No clear direction at boarding for lining up"
Pros: "Plenty of leg room"
Pros: "On time Comfortable seats Great service"
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
Cons: "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
Pros: "The B-class seats are fine."
Cons: "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
Pros: "All good except Manila Airport"
Cons: "NAIA Airport Imigration"
Pros: "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
Cons: "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
Pros: "It was fine"
Cons: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Pros: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Cons: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
Pros: "Great and friendly people, and was very nice. Great flight."
Cons: "In flight meal was ok. Other than the meal it was nice flight."
Cons: "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
Pros: "Friendly crews."
Cons: "In-flight entertainment set not working."
Pros: "The pre-ordered seafood meal was excellent. The flight crew was very good."
Cons: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
Pros: "Cabin atmosphere. Staff attitude. Cleanliness and modern."
Cons: "Seat is not very comfortable. Too straight up."
Pros: "Great carrier flown with all the others thai airways best!"
Cons: "Had to ask for blanket not on seat ready for use."
Pros: "The staff was nice and efficient."
Cons: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Pros: "Crew was very service oriented!"
Cons: "The legroom was horrible."
Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
Pros: "The food onboard and seats are really good. Crew service is decent"
Cons: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Pros: "Good boarding procedure except flight was late. Good crew, comfortable aircraft."
Cons: "Bangkok Airport is hot and unpleasant. Flight left about 20 mins late."
Pros: "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
Cons: "The seat pocket was broken."
Pros: "Not uncomfortable"
Cons: "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"
Pros: "Excellent service"
Pros: "I bought a ticket on Thai Airways because it was the cheapest I could find other than AirAsia, I used to fly AirAsia but they now charge for almost everything. Next AirAsia will be charging an air breathing fee. I think your stewards and stewardesses are good! I like your logo and colors. I like that you fly out of Suvannaphum Airport,"
Cons: "I am truly shocked that on an Asian flight, with so many excellent Asian dishes, they served starchy, fatty, buttery, oil soaked croissant covered hot dogs and a greasy, gut buster cheese and mushroom I don't know what. Are you trying to give your future clients heart disease? To top it off, in a country blessed with excellent fresh fruit, you topped it off with another oily, starchy desert. Thank God you had water! Bangkok Air has a lounge for economy passengers, but not Thai Airways. Why not?"
Pros: "Al ways friendly and helpful"
Pros: "Courteous staff at the counter and aboard."
Pros: "Seat was very comfortable and to my liking. Will always fly Thai Airways"
Cons: "I liked everything and was a fantastic experience to fly Thai Airways"
Pros: "There was no provision of snacks for vegetarians.we being members of frequent flyer club should have been treated with care and air hostess curtly responded only chicken and nothing else Felt as if we were beggars in expecting hospitality.Giving one star as zero star not possible.Will think twice before flying again with the said airlines again."
Pros: "Faultless in every way...."
Cons: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."
Pros: "Everything was good . Yhe only problem is the small portions of food."
Cons: "Captain concern about security."
Pros: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Cons: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Pros: "crew was excellent"
Cons: "seat was better this flight."
Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."
Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Cons: "No wonder they are one of the best airliner"
Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."
Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
Pros: "Friendly and efficient staff."
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "Crew were outstanding and food was awesome"
Pros: "On time. Got an isle seat."
Cons: "Very hard to understand air host's english."
Pros: "Comfortable. Good service. No wait for restroom"
Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
Pros: "Boarding was smooth, attendants were great, entertainment had lots of options"
Cons: "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
Pros: "Food was alright. Service was good. FA’s attentive."
Cons: "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."
Cons: "Can not catch up the fight to guangzhou"
Pros: "Great airline, punctual, attentive"
Pros: "Super friendly inflight staff, especially on my flight to canada"
Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."
Pros: "On time"
Cons: "Slow food service, average food. Slow after meal pick up."
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Cons: "Ordered a vegetarian meal that was never delivered."
Pros: "Good food and service."
Cons: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Pros: "Entertainment is always highlight"
Cons: "Crew services- trying to put my backpack up the space on the rack. But the crew says it is better to put my backpack under the chair. He explain it is more convenient to me. What's the reason he think it is more concienent to me. I dont understand his thought. I feel disappointed with the services. The crew are no professional. Please provide more training to these people"
Cons: "Delayed flight caused a lot of problems and charges for us"
Pros: "Small leg room, seat don't decline enough,"
Pros: "There was more leg room and the food was excellent!"
Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"
Pros: "Good entertainment and decent food"
Cons: "Boarding. Starting from the boarding call where everybody rushed the aircraft and weren't organized to the space allocation for bags. There were a number of empty seats. I would guess the aircraft was running at 70 to 75% capacity. However, there was no space for our carry one. The passengers who go in earlier had put their bags flat and horizontal thus taking maximum room in the bins. The airhostes did nothing to control this or direct the bags. I repeatedly said that I could move the bags around to crate room. They took no heed. There were also a number of partially empty bins that had been closed early , and the air hostesses did nott allow me to look in to. Finallymy partner and I had to cross over to thebother side and place one of ou carry ons 19 rows in front of our assigned seats, and the other smaller bag in the seat on front of us. For a 6'3" man, this was very uncomfortable for 14 hrs. The rest of the flight was fine, but the boarding was extremely inefficient"
Pros: "Flight staff was excellent and friendly"
Cons: "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
Pros: "More drink options were offered."
Cons: "Flight delay"
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "I do however appreciate that the plane did wait for us"
Cons: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"
Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Cons: "I am not a frequent flier on Cathay. I would say I would think twice before buying my next ticket. Their call centers and counter staff leave a huge amount to be desired. I called their help desk when I couldn't access my reservation. My problem is their systems push your first and middle names together as a first name in their systems so I couldn't access my reservation. I really, really struggled understanding the person on their help desk. Then 48 hours before my flight I tried to book my seats and get my boarding pass. There were no seats for a party of 3 traveling together and only middle seats for the 3 of us. I waited for 20 minutes calling their support center. Of course their team could not help. All seats were booked. Luckily she offered to book my seats for the return and we managed to get the last 3 together in the back of the plane. If you book through Kayak recommend immediately calling to book seat numbers. I have ran out of room but returning from Vancouver their systems didn't read American passports and everyone tried to get tickets issued the staff at the desk laughed when told and said they knew it was a problem....but it did keep the many skiers busy in the self service line:) Also the desk opens 2hours and 59 minutes before departure so don't arrive early"
Pros: "Very good service and comfortable plane"
Pros: "Entertainment system"
Cons: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."
Pros: "I like the snacks and the ice cream"
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"