Cons: "Lost one of my luggages"
Pros: "Comfortable and Clean"
Pros: "Everything was fine!"
Cons: "Everything was fine!"
Cons: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Pros: "Nothing much to say. The crew was polite, kind and professional."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Cons: "There was hardly any communication about the delay."
Cons: "Apparently the rude gate agent decided to randomly pull people out of the mass gaggle for boarding and check carryons she seemed to believe we’re too heavy or big, while letting other bigger ones and heavier ones stating safety concerns. The bin has a total weigh limit, not the individual bag. Lufthansa needs to educate its employees."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Good service, good IFE, smooth, great cabin crew, no complaints."
Pros: "Service, food, and entertainment was great!"
Pros: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Cons: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."
Pros: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"
Pros: "Everything went well."
Cons: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."
Pros: "Flight itself was fine. Some turbulence but that could not be helped"
Cons: "My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped"
Pros: "Usual good service for economy class on this airline"
Cons: "No any intertwine entertainment at all"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "Pretty much everything. A joy after the Condor flight"
Cons: "What's not to likr?"
Cons: "It was a great flight"
Pros: "Excellent service and efficiency."
Pros: "Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck."
Cons: "In flight announcements not loud enough and did not come over the headphones."
Pros: "Lovely crew."
Cons: "Boarding process was unclear."
Pros: "I arrived safely."
Cons: "Staff was rude at the terminals and a lot of frowning faces on the plane. My seat was constantly bumped by crew with no acknowledgement. The boarding was confusing and disorganized to the point the boarding agent was not sure which gate handled which group ( they use 2 for these big planes)and kept calling out the wrong information. Passengers could not believe it. Tight seats for an overseas flight."
Pros: "They walked extra miles to confote customer all the service at any leavel was best without tension."
Pros: "Service was good, boarding was fast, no other issues."
Cons: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Pros: "Very organized,professional ,nice.."
Cons: "Was delay a little bit,but this is not problem"
Cons: "The flight was canceled"
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "The whole flight went in time and all was well..."
Cons: "But when we got to Barcelona we had to wait 40 mins to get off the plane and another 2 hours to get our luggage. The baggage handlers went on strike."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Cons: "Engine malfunctioned. Flight delayed 7 hours. All connections missed. Spent night in marginal hotel in Frankfurt."
Pros: "Excellent Flight. Roomy seats. Good entertainment package"
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
Cons: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
We rode in Business class which allowed for priority boarding and comfortable seating. Flying across the Atlantic from Lisbon to San Francisco, I found the configuration and comfort of the seats lacking. The USB and earphone outlets were in a very awkward position, right under your knees and hard to find without a flashlight. Once in the seat, it was awkward to get out. The cabin crew was very pleasant and the food was okay. For the price I thought it was a good deal over all.
Pros: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Cons: "Use jet bridge instead of bus gate"
Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Pros: "The crew and personal were ok."
Cons: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."
Cons: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"
Pros: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Pros: "Flight didn’t happen"
Cons: "Transfer to other airline was abysmal"
Pros: "On time flight, good service"
Cons: "Long wait for deposit luggage . Food could be much better."
Cons: "Gate location information delayed until last minute!"
Pros: "It was on time."
Cons: "90 euro per bag!!!! Outrageous. Never again TAP."
Pros: "Seats are comfortable and room for pack pack under seats"
Pros: "crew was so very helpful. Food was surprisingly good"
Pros: "Nothing to like. Rude staff."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "Bad experience with charged"
Pros: "You can charge your devices (only in one plains from London to Portugal)"
Cons: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Pros: "Prompt and courteous"
Cons: "Not enough leg room, just not enough space al the way around to be comfortable."
Cons: "The space is really uncomfortable"
Pros: "Smooth flight"
Cons: "No TV"
Pros: "Nice crew, on time departure"
Cons: "Old plane, bad food"
Cons: "Flight to LIS was delayed 2.5 hours, missed BCN flight. I was given a new flight, but boardng pass was canceled at gate. I'm stranded!"
Pros: "Seats are fine. Flight was on time."
Cons: "Food was bad. Not much water given. No snacks between meals. Old entertainment system."
Pros: "Best flight I have ever taken. Hands down"
Cons: "The terminals they use have no express lanes for biz travel. Very stressful particularly if short layover time."
Pros: "There was great entertainment on the first flight"
Pros: "Well done...when other airlines offer nothing!"
Cons: "Slight delay in boarding... but arrived on time"
Pros: "The crew"
Cons: "Seats and food"
Pros: "very rude empoyees at check in"
Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Pros: "Just about everything"
Cons: "The connecting flights with BLUEJET"
Pros: "Relatively comfortable business class. Food was good. Entertainment system easy to use."
Cons: "They totally screwed up boarding. We waited for about 20-30 minutes in line because they had not worked out the boarding logistics properly. Seat design does not permit an independent adjustment of the foot rest. Crew seemed a little indifferent to our presence; very few smiles."
Cons: "My reservation was cancelled."
Pros: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Cons: "Airplane should have more bathrooms."
Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Cons: "Excessive baggage fees on 2 connector flights TAP BUT TICKETS BOUGHT SEPARATE."
Cons: "No water, but it's a short flight so they probably just didn't have time."
Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Cons: "i could had something sweet, but it was ok anyway"
Pros: "They squeezed a meal into a 2 hour flight."
Pros: "Big space between seats. Best screen entertainment."
Cons: "Food was only average. Especially fish."
Pros: "Had all the wine I could drink."
Cons: "The flight was too late for our connections."
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Cons: "Fact that was not clear I would have to pay to check bags."
Cons: "baggage policy was different from the site of TAP!"
Pros: "There was nothing I liked about this flight other than it got me to my destination alive. Food was plane food."
Cons: "Small seats (what made it worse was being seated between two "plus sized" people), no leg room, there was a pointless foot rest that was uncomfortable and lessened the leg room when down and cut off knee room when up, TV monitors in the whole center seating section were full of static with very limited channels. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Great overall experience, thank you!
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Cons: "Late crew caused delays"
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Cons: "E-175 is very comfortable"
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Pros: "The beach and the forests"
Cons: "Most of the people from San Pedro"
Pros: "Food was good"
Cons: "Boarding took forever Not enough overhead space"
Pros: "Crew was very good"
Cons: "Really rough ride, very uncomfortable"
Pros: "Smooth flight"
Cons: "No blanket"
Pros: "Coustumer Service"
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Cons: "Between delays, terrible good, missing connection flight, the accommodation for connection flight. All pretty poor experience"
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Cons: "Delayed delayed delayed"
Pros: "I paid extra for Economy Plus. That should be the standard seating."
Cons: "Any flight where passengers have no chance to eat should provide more than a cookie."
Pros: "Bad weather and a bumping up and down and side to side, wild ride. The flight was delayed because of a broken arm rest on a seat. This delayed the flight and allowed a front to move in, which we flew through."
Cons: "The 45 minute delay to remove a arm rest on a seat."
Pros: "The flight to LAX was comfortable"
Cons: "Most every flight was delayed. We were drop in Dallas and arrived 5 hours later than planned"
Pros: "The new aircrafts are great! More room for everything! Love flying United!"
Cons: "The flight attendants aren't always the most friendliest"
Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Pros: "almost everything"
Cons: "the omlete was so nasty and the sausage thing tasted horrible"
Cons: "The flight was cancelled so I'm on stand by for who knows when"
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "There were no snacks on the second leg of the flight. I guess the flight was too short."
Pros: "The TV's on the plane were newer and easy to use."
Cons: "The crew was not friendly, particularly one woman who would roll her eyes at folks anytime they asked for anything. Occasionally, they would say they were out of something only to "magically" have it appear later. The landing was about the worst I have experience. Must have been a rookie pilot."
Pros: "Crew again was fantastic"
Cons: "Increase the length of your seatbelts"
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "The crew was friendly and attentive. The captain was informative and constantly keeping the passengers updates. The chicken I had was good :) overall I had a good experience."
Cons: "TSA agaent at New Orlleans airport was very RUDE"
Pros: "Mostly I like that crew is nice, aircraft is big, and from EWR direcect flight to Delhi."
Cons: "1) flight from Bos to EWR is never on time and connection time is very tight. On day before my uncle missed the same flight because flight Boston got cancelled. 2) business class seats are not comfortable."
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Cons: "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
Pros: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Cons: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Pros: "Very efficient."
Cons: "Better airflow in cabin, letting you know about meals before getting to plane."
Pros: "The flight crew were amazing and had lovely gifts for our daughter"
Cons: "the flight was late and no food or drinks were available without paying rather high prices"
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Cons: "Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr"
Pros: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Cons: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Pros: "That there were no group calls for boarding"
Cons: "My seat"
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Cons: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Pros: "Brussels airlines business class seats were the most comfortable I have sat in."
Cons: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."
Cons: "Wasn’t given a blanket"
Pros: "Made up tons of time en route."
Cons: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."
Pros: "The crew was very cool"
Cons: "The food was ok"
Pros: "The food was okay but thats the best thing I can say."
Cons: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Pros: "So so"
Cons: "But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok."
Cons: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Pros: "Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!"
Cons: "Once in Houston took 30minutes to the luggage to be delivered"
Pros: "Flying doesn't get much better"
Cons: "Not particularly airline crew Limited movie choices Chaotic check-in"
Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."
Pros: "Film selection"
Cons: "Food was disgusting"
Cons: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Pros: "The only thing I liked was that I landed safely in Brussels."
Cons: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Cons: "Service for my mom was great!"
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Cons: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Pros: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Cons: "charging for water on flight"
Pros: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Cons: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Pros: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Cons: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."
Pros: "On time boarding and the flight was in less time than expected."
Cons: "No leg room, my tray table was broken"
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "The on board crew was very helpful."
Cons: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Pros: "The chocolate was delicious!"
Cons: "The food was not that good but edible."
Cons: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Cons: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Cons: "Babies crying everywhere One couple fighting No food or drinks"
Pros: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Cons: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Pros: "good service clean"
Cons: "waiting a long time for luggage"
Cons: "Brussels air used united Airlines for this leg of the trip. They canceled all the flights to my destination due to weather. However other airlines did make it there just fine. I think that they canceled the flight just because it was not full. I had to spend the night in the airport. The flight in the morning was overbooked. No one should fly UA if they can avoid them."