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Pros: All was great

Cons: Nothing

Pros: I loved being upgraded to first class and the crew was so attentive.

Cons: Nothing, glad this was a better experience than the trip to Miami.

Pros: The crew was great.

Cons: More food.

Pros: Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there.

Cons: I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else.

Pros: On time departure and early arrival. Crew was great.

Pros: I was comped an upgrade to first class for the 25 minute flight. That’s something.

Cons: A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for.

Pros: Video screens at each seat

Pros: Hound crews are helpful in fixing up our seats

Cons: Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function

Pros: The crew was very nice

Cons: Nothing

Pros: The crew was kind and entertaining and super helpful

Pros: Aisle Seat

Cons: Landing on time

Cons: It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague.

Pros: On time flight

Cons: Gate agent at SF was rude and unprofessional. While waiting, gate agent at gate 65, flight 647 started the following, “group 1 boarding, group 2 boarding...everybody, let’s go let’s go”. She went on to call out one, Hispanic customer with limited English, “come here, you can board now”, rude rude.

Pros: Nothing

Cons: Keeping time my 14 hour flight turned into 40 hours!

Cons: Drink service was extremely slow on this flight.

Pros: When it finally took off the flight itself was smooth.

Cons: Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it.

Cons: Nothing

Cons: The cabin was hot for the whole flight

Pros: The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job.

Cons: There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight.

Pros: Nothing

Cons: Flight was canceled

Pros: Crew was fine and movies, that was it

Cons: We started by boarding plane, we sat on plane for nearly an hour before we had to get off due to maintenance. We sat in airport for another hour, got back on and had to wait another hour to take off. Such an uncomfortable experience knowing the plane was down. Horrible time.

Cons: United is awesome.

Pros: Getting home.

Cons: It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor

Pros: Seat was nice

Cons: Was not asked for my ID on check in, Cold on plane, was not offered snacks, steward was chomping on his gum annoying...no in flight food offered, speaker system was loud and hard to hear

Pros: Boarded as soon as I arrived at the gate. Left and arrived on time. Happy, pleasant staff. Everything as expected or better.

Cons: Nothing, really.

Pros: The crew was great.

Cons: More food.

Pros: Great comfortable seats

Cons: Crowds in airport

Pros: There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat.

Cons: For such a long trip, a better aircraft would have been better,

Cons: Strange reason for delays

Pros: Quick time

Cons: Blanket and better gate management at landing.

Cons: Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice.

Pros: first flight was cancelled: second flight was 4 hours late so I did not get on it because I would miss connections and any later flight would put into Kiev at 1 AM... thus 3 nights with no sleep. I then cancelled.

Cons: first cancellation was understandable but everything after that was a fiasco including waiting 11 hours in Customer Service line to rebook cancelled flight.

Pros: Nothing

Cons: Keeping time my 14 hour flight turned into 40 hours!

Pros: When it finally took off the flight itself was smooth.

Cons: Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it.

Cons: Drink service was extremely slow on this flight.