Highly recommend. If you do not have Global Entry avoid BYC Kennedy! Horrible ground experience for immigration, luggage transfer and to connect to next flight with boarding card ready! Average wait standing in lines 2 hours! So 1900s security facilities in NYC Kennedy!!
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Low cost flight so no movie screen. Minimal food- coffee and a biscuit. 3 hours long so no issue with this.
Pros: "Gate crew was informative but the news they had to give us was extremely disappointing!!"
Cons: "It would have been better had the flight left for Calgary so we wouldn’t have missed our connection to Cancun and then had to drive to Vancouver and spend the night in a hotel and leave the next day ultimately loosing an entire day of our planned holiday."
Pros: "West Jet staff and crew are always great."
Cons: "My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for."
Cons: "I don’t like the charge for checked bag. It encourages people to bring too many and too large bags onto the plane."
Cons: "Access to the internet and in film movies on my ipad was not functioning! Made for a longer flight not being able to watch movies."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Cons: "For customers without hand held devices, there are no options for in-flight entertainment."
Pros: "I booked Cathay pacific but they changed to China Southern without any notification."
Plenty of leg room for my 6' 5" body. Haven't experienced that any recent flights with flair or air transit.
Have the cabin crew help with dealing with an unruly disruptive child.
I really disliked the boarding procedure, especially the person at the counter before boarding who handled getting us in. She specifically asked me to check in my carry on luggage and gave me no other options. I asked her if I was able to even try to fit it in the overhead compartment but I wasn’t given a choice. There was space when I got inside the plane to fit my luggage. But I felt pressured and did not feel valued as a aeroplan member customer as she had demanded this to be done as I was boarding. Very disappointed and frustrated as the flight had already been delayed for an hour.
Overall the flight was fine and comfort was good. Poor handling damaged expensive checked luggage and there has been poor follow through since the baggage damage claim was filed over a week ago at this time.
flight cancelled for winter storm warning. I was unable to switch flights to a different city because I was on hold for 2.5 hours! I was able to fight for a refund. Nothing about dealing with Air Canada and Kayak was easy. The number that AC needed was at the bottom of the receipt not the booking reference number! I will avoid this combination in the future
Was comfortable and crew was courteous. Having games to play and stuff to watch during flight helped pass the time.
Cons: "Bathroom was disgusting. Sink and toilet clogged and filled with paper"
Cons: "Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern."
Pros: "Friendliness of the crew."
Cons: "There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay."
Pros: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Cons: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."