Would you like to save as your currency permanently or for this visit only?
318 West Durango Boulevard, San Antonio, TX
0.7 km from
Pretty clean and friendly staff
The hotel is drastically understaffed. The housekeeper didn't come by our room until after 7p and that included us calling around 3p to make sure they hadn't skipped us. When we got back to our room that evening, we noticed bags of our trash and lots of other rooms trash scattered down the hallways. The wait staff at breakfast were opening talking about how much they hate their jobs, and the front desk was always full of other guests complaining about something that went wrong with their stay.
Comfy bed, complimentary breakfast and no disturbance from staff as per the do not disturb tag left on door.
Location. Staff was understanding. The security guard suggested I request another room when I told him it was dirty. The room was dirty. There was hair on the sink area and countertop and feces in the toilet. Since I arrived at approx. 2:00 AM, I just wiped it down with Clorox wipes. I told the security guard that the room was dirty and he suggested I request another room. The second room was also dirty so I opted to stay in the first room that I had already wiped down with Clorox wipes.The bathtubs in both rooms were flaking off in the inside, deteriorating and needed to be replaced. The hotel has gone downhill since my first stay in 2006.
Only a few blocks away from the Alamo, Riverwalk and restaurants. The room has a fridge, wifi and parking was only $10/day. Other downtown hotels did not include these items and parking was much higher. Hotel was staff and very friendly and gave great suggestions. We stayed at a 5 star hotel in Austin and it was very noisy and only had 15 tv stations but this hotel had 50! Highly recommend if you are on a budget and don't mind walking a couple extra blocks to getting to the main tourist attractions! Hiring a couple of more front desk staff during the summer season would help and boosting the wifi signal as it went out a few times.
Clean, spacious rooms. No bathroom counter space. Coffee maker out of reach. Noisy A/C. Sausage and eggs at breakfast not good. Limited convenient parking spaces.
Everything that I did was near by.
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.