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Air New Zealand customer reviews
8.2
Based on 638 verified guest reviews
8.4Boarding
7.9Entertainment
8.1Comfort
7.6Food
8.8Crew
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Pros:Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had.
Pros:Crew and entertainment good
Cons:More leg room
Pros:Excellent overall service as usual from start to finish
Pros:Comfortable seats and good service
Pros:Great service
Pros:The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline.
Pros:Comfortable lots of entertainment options clean flight attendants were kind
Cons:no vegetarian options in the main meals
Pros:Clean modern plane, on-time, nice Regional lounge
Pros:Best airline meal I have ever had in. 50 years of flying.
Cons:The seating configuration in business class
Pros:Food was good
Cons:Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again.